I've been a member at BBVA Compass for almost a year now. I opened my business & personal accounts at this branch and have handled all of my business here since day one. Lizbeth, Christian and the entire staff here are courteous and extremely helpful. You definitely wont feel like just a number here.

They should left as BBVA cause waiting in line for 20 mins today and late for work cause they wasn't open yesterday ...for just to deposit money they system was down again like was a week ago already starting off bad ugh customer service is okay they should of came out and said something .... …

Not one person knew their job and everyone had to ask everyone else ultimately I ended up walking out without accomplishing anything because not even the manager had access to do a simple wire..... ridiculous. Avoid this BBVA, because apparently everyone from the bottom up is in training.

They are the best. The manager Jose is one the most valuable people. Everyone knows who you are and do everything to make sure that your banking experience is amazing. BBVA compass has the best products and services within a company. Thanks to all of you for being the best

If they don’t have the personnel available to open a account and take my money during banking hours, than any other request I’ll have in the future will fall to the bottom of the priority list. Yikes. The experience was probably a blessing in disguise.

Jose, the branch manager, is extremely helpful and knowledgeable about every aspect of banking. He assisted me with a more complicated matter involving checks (we are contractors) and educated me on the matter. In fact, he offered to assist

Terrible. An hr in drive thru with only 1 lane open. When they finally opened another lane it still didnt move. In times like this ALL lanes should be open with a special lane for any banking matters that arent withdrawing or depositing cash

I contemplated giving a review to this nature and tried to contact the district manager instead simply for an apology and possibly corrective actions that could be taken to assure that customer service could be improved to include decency

Waist of time. Made an appointment to open a business account and when we got there the person wasn't working that day. We could've received a phone call before our appointment to reschedule but never got a call. We were supposed to get a

Went in to see about a personal loan and brought in a letter that said I had been been pre-approved. Went in and spoke with an associate named Jay to go over how it would work and everything but he said he did not now much about credit or

CLOSE YOUR ACCOUNT(S). If you don't bank with them KEEP LOOKING for another Bank to do business with. I don't know why BBVA switched to them but it was a mistake. The "people" tried to put a hold on my payroll check. Quoting policy, then

Ignacio Herrera is supposed to be the manager here but is the most incompetent banker I have ever experienced in my life. He not only gave my money to another person, he stole money from my account by creating his own deposit slip then

I understand trying to be safe because of COVID but the sign says the lobby is open from 10-3, it is NOT open. You have to stand outside and bang on the door even with an appointment! Had an appointment at 10am, door was locked, had to

2021: This branch has their act together! Ignacio, Rocio, and Sally phenomenal! Knowledgeable, hard-working, and great customer service! PNC is lucky to have acquired them in the upcoming takeover. 5 stars!

I just want to leave a compliment to an employee I believe her name was Nae...she went over and beyond in customer service for and I am very thankful for her...great asset to the company!

It is the first of the month and 104 degrees outside during these times id expect more drive thru tellers nope just one. I don't have AC on my car and my two toddlers not convieneint

The ATM is ALWAYS OUT OF SERVICE . You need another atm at this location to sublime t the breakage to the first ATM. Or close this ghetto location and move it.

My employer banks with them so our paychecks are issued thru BBVA Bank but they still charge you $10 to cash their own check. Double dipping.

Prepare to spend an hour or more in line. The lobby has been closed all year and they only open 1 of the 4 available lanes.

They never seem to have cash to cash a check mind blowing that 3 times I've went there they have always turned me away.

Love the employees at this branch. They are always extremely helpful and have me in and out pretty quickly!!!

Didn't let me take cash out when my card was lost. N didn't accept my ID will be getting a new bank soon

Ridiculously SLOOOOOOWW, I mean like took 35 min to withdraw money AFTER THEY GOT THE SLIP!

The worst financial institution I have ever had the displeasure of being involved with.

This bank is fraudulent and rips you off!!! Horrible bank. Do not use them.

Great Bank even better Service they Greet U As U Com see In!

Bank is absolute garbage don’t use this company!!!!

Nice bank never has long lines thats what I like.

Workers are careless, just like the company.

Drive up atm and conveniently located.

Thank you lizbeth you are so helpful

Website is always down

Quick and convenient

Very efficient!

Lazy personal

Good