Horrible customer service. You either wait 25 min in the drive thru or they don't even speak to you. No hi no how can i help you no have a good day nothing. The kid working inside can't do simple math shouldn't be working in a bank. Deposits take days no matter what kind. Horrible should have never switched companies

Why are there 5 windows when there is rarely more than one teller assisting customers at any given time. It SHOULD BE apparent that you need to hire more people judging by the line in your lobby. The tellers that you do have are very nice though. Give them a break. Get them some help.

Two teller windows staffed, four or five folks in offices watching the line not move. Playing on their phones, drinking coffee. Finally some one ventures out of her office and looks at my deposit slip and handful of cash and asks me, “what

Just moved to Phoenix & opened sn account. The staff is friendly my complaint is hours of banking. They were open half day on Saturday but they closed all locations on Saturday adding difficulty to my banking needs. On top of that they are

Very unprofessional- I ordered a new debit card June 12, 2020 that they charged me for but Never received the card. I took my time to go the location, had a banker ordered a new card June 29th which she informed me would be here at their

I miss bbva compass I have had nothing but issues since they switched over to pnc. They won’t let me close the act yet let it keep going into the negatives to effect my credit. Terrible customer service. They can’t make up their mind on

COMPLETE MESS! THEY ARE AWARE OF THEM SCAMMING ALL WHO HAS AN ACCOUNT WITH THEM. THEY DONT SEND OUT LETTERS OR NOTICES LETTING YOU KNOW WHAT IS BEING DONE WITH YOUR ACCOUNT! OLGA IS VERY RUDE AND SHOULDNT BE WORKING IN CUSTOMER SERVICE

This place has the rudes persons ever met and they don't let you see a banker and they have a sign outside with a url and when it's your turn they ask you if you made a appointment online worstes place ever not the bank but the person

So It has been the worst experience and a nightmare with Pnc and the whole transition that took place in Phoenix. So my debit card was canceled because I was a PNC customer I moved from Chicago to Phoenix so they canceled my card with

Their notes don't match in person with what is told over phone when dealing with your accounts. Complete mess of those merging business accounts from BBVA. Don't bank here

They fired everybody that cares about their customers at this location they have snotty students working out the window and they never have enough people to help

PNC is by far the worst bank! Do NOT bank with them. Their customer service is absolutely horrible. I’m highly disappointed that BBVA Compass changed into PNC.

Been banking with BBVA Compass for 2 years now, haven't had a single problem. Actually they're the ONLY bank I haven't had problems with.

Unhelpful staff that ignored me when i went in will not be returning to this location, i would advise anyone else do the same.

The worst bank ever! Offically closed my account today! No more taking my money! I’ll get an account from a bank i trust!!!!

So they charge you 7 dolars if you dont keep 500 in your account i dont know about all people but to me thats not cool

They're my first bank and I really like them! I've never had any problems in the 3 years I've been with them.

Drive through only. Only have one lane open? Why?! The wait time is 40 minutes?! Open another lane! Why?!

They refuse to cash my stimulus check. They want me to open an account and then they might cash it.

May 31. Slow service, waited for 15 minutes. Decided to leave closing account ASAP.

The worst bank ive ever dealt with in my life, don't waste your time or money...

Why have a branch phone number if you're just gonna hang up on me. Jerks

Love my bank & the people who work there! Very friendly & helpful!

No help. They just direct you to call customer service yourself

They were nice and helpful. The line moved pretty quick.

just to get the change i have to wait 20 minutes in line

Great bank, family atmosphere, I left chase for them.

The bank branch is fine it's the bank policies

Y’all need more tellers

Slow. Not helpful.