I was a BBVA customer, this location on 40th Street and McDowell has now been converted to a PNC Bank since the merger, which I am still a customer. After the merger, they installed security walls of glass or plastic between the customer waiting and employees at the teller counter and basically gives the impression that "you are in a bad part of town" and "we can't trust the citizens in this area because our insurance is so cheap and ridiculous." The employees are wonderful, kind and helpful but the impression I get while visiting is of embarrassment on behalf of the bank. I DO NOT like the feeling I get when my bank acts like you are visiting a prison, what's next? Armed guards with machine guns? Sad and disheartening.

Worst bank ever, tried to close an account in July of 2020 was told it would be closed find out today it wasn't closed and has incurred 570 in fees, asked teller to close account teller says no problem and tells me the account is closed I called a few hours later to verify and there were zero notes about it being closed this is unacceptable and no one should have to pay fees to crooks that lie about closing an account, was told on the phone I have to wait 48 hours then call back to make sure they closed my account, this process should have been handled a year ago when I closed it to begin with. STAY AWAY FROM THIS BANK AS THEY WILL DO WHATEVR THEY CAN TO CHARGE YOU FEES EVEN AFTER YOU TRY TO CLOSE THE ACCOUNT.

I’ve had really bad experience moving from BBVA to PNC. The app is not user friendly at all and when I got locked out of the app and went to the office for them to help they said they weren’t able to give me a temporary password through email instead they have to MAIL it. It’s been a week and a half and I still haven’t received it. I don’t have access to my app so I have no clue as to how much I have, if there has been fraud alerts. And all they say is that they can’t help until I get the temporary password through mail. 1 month of change from bbva to PNC and I’m already closing my account and moving to another bank.

Customer support is good. That is star #2. Otherwise I find myself continuously frustrated as the atm is (literally) always freezing or "temporarily offline". It's no wonder there is often a line almost out the door, which really isn't a huge issue for me most days. But I do not understand how after over a year of reporting the issue to corporate it still has yet to be fixed. I think this branch should stop advertising the drive through atm until it works properly again.

I was very impressed with the branch. Everyone was very friendly, helpful. I opened up my account and everything was very fast and efficient. I would recommend this branch to anyone. The branch manager Carlos was extremely helpful. Knowledgeable. Believe me this bank is right for me. Plus my account is FREE. Something you dont hear of these days. If l could rate them it would be 100%. Great customer service .

Called this branch in advance to book a notary and new account appointment. I was told to "just come in..." Got there mid afternoon and was told I need an appointment/ they didn't have enough staff to assist me/ notary was at lunch. Was told to go to UPS for notary, why do that when I'm banking with you guys and it's a benefit of my account? Went to my back up bank and they handled everything.

The worst don’t go here they don’t know how to count. Yes you heard that right a bank doesn’t know how to count. It wasn’t one incident it was multiply. I made a deposit and silly them a $100 bill feel under their table and then found it the next day. Or I go to get change and they end up ripping me off I have to remind them you still owe me money. Double check everything with this branch.

This bank just shorted me out of $100. I withdrew $520 and took it home to pay my Landlord and he said he got $880 and I had withdrawn the other 500 from my credit union. That dude had to have shorted me. Relatively young guy in glasses named Eric I believe. Update: I apologize PNC,I was wrong,I found out I wasn't shorted.

This branch is the worst. Go some where else. They are liars, rude and inconsiderate. So many issues here they need new management. Do not waist your time at this location. They are not knowledgeable and will lie just to look right. Craziness...

Went from BBVA to PNC. the last couple of times I’ve gone after the PNC switch I’m never able to deposit cash through the drive thru. It’s very frustrating because I don’t have time during bank hours to go and deposit with an actual person.

horrible customer service, was sent to four different locations, asked what I needed prior to arriving to final destination just to be unable to be serviced !! Rude lady helping me at the counter as well

This location is constantly busy & only have 1 teller working the majority of the time. I stood in like for a half hr for a cashiers check. The drive thru is even worse. Terrible

ATM stole $100 from me, depositing cash into the atm and machine took 5 $100 dollar bills told me it couldn’t read the bills and only spat out 400 back

Of the last 5 times i went to this location only 2 times the ATM was working Edit: As of March 23rd They've upgraded their ATM machine.. s

Thank you to our Sr. Financial Sales Advisor Bj Chavarria at BBVA Compass on 40st and Thomas for always going that extra mile for us.

ATM does not accept any cards and appears broken. Tried to go through the teller drive through and no one responded.

This bank is a scam! You will get hidden fees for every transaction you make. WARNING DO NOT BANK WITH THEM

el cajero nunca sirve, llame para informar y me dijieron que no podian hacer nada hasta el lunes o martes.

Horrible customer service, don't waste your time here, pure laziness from the teller to banker.

They were very professional. Beatrice helped us and she was very focused and smart

ATM is always out of service doesn't have a notary avoid this bank …

Just a bad bank no matter the location. Very smart and go credit union

Amazing customer service. The lady fixed our major issues

The wordt bank eccess charged all the time ever.

Wonderful customer service, thank you Eric!

Very helpful and courteous employees!

I will never trust this bank again.

Great bank. Great customer service