I was given great customer service when I first began using Orange Theory but everything started when I tried to transfer my membership to a closer location. The transfer was never completed due to it not being approved by both locations?? Not too sure what happened there but then I noticed that the workouts were too intense for me so I asked about the cancellation process because I wouldn’t t be able to attend the classes going forward. I was told that I would need to go to the location my membership was at which would have been the closest one to me if the transfer had been approved. Unfortunately I was not able to make the 45 min drive to the Bulverde location so I called to see if I could cancel and docusign due to the distance. I was told I would need to go in person but I explained that it was a far drive and by the time I get out of work I wouldn’t make it. I then asked if I could at least downgrade from the premier to the lowest membership until I was able to make it out. I was again told I would need to go in person to make this change. They offered for the account to be suspended for 30-60 days and were able to have me docusign for that change which is confusing since it’s the same form I would sign to downgrade or cancel my membership. I told them that’s fine since that’s all they could do for me at the moment. I have called since then to make sure I could downgrade and then put my cancellation in which I was told by multiple employees I could do until today. I finally made the trip out there to downgrade and cancel the membership but was told I could not do this now. So I’m stuck paying another $170 for a membership that I cannot use. After this experience I doubt I would sign up at any Orange Theory or recommend.

Avoid crooked location. I was over charged for a heart rate monitor I didn't need cause I was a previous member and already had one. They told me this happened to a few people and that I'm on a list to get a refund. After a few days with no refund I stopped by the store to inquire what the hold up was. They told me I'm 9th on the list. two days later and still no refund. I'm not one to post reviews but this needs to be known how this location conducts business. Every other establishment can process transactions at a register. It's clear they are holding funds and I don't see them paying me interest. I joined this place with my best friend and she's in the same situation as me. No refund for her either over $240 in limbo between the both of us. The Alamo heights location did not treat me this way. You will be better served there.

As someone who's tried a variety of workouts in the past - straight-up gyms, kickboxing, at-home dvd, apps - this has been the most successful for me. It's the longest I've stayed with any fitness membership and gone to fairly consistently. I love the consistency of workout itself - they start and end on time, the jargon - and at the same time, the workouts aren't entirely the same. The variety of workout times is compatible with my lifestyle (full-time, working mom). And the coaches! Good gracious, the coaches are simply awesome! They make you feel welcome. They're not hovering over you during the workout but they're still keeping an eye out. And I'm someone who does better with being guided, so this style of workout has been working very well for me. Front desk staff is excellent.

I can’t say enough good things about Ana! I have loved all of the Orange Theory coaches, but Ana really stands out. I’ve taken a few of her classes now and she is consistently engaged, positive motivating and high energy! I love the way she gets everyone excited and emphasizes a team mindset throughout the class. Ana will make you push yourself in exactly the way you were hoping to in a workout class! She’s great at pointing out form too. I’ve been to 4+ OT locations and her class is by far my favorite! She is the ideal coach I think the OT brand would want to be represented by and frankly most other high energy workout classes I’ve tried. Such a fun instructor that will push you and leave you feeling great afterwards, looking forward to the next class!

Very disappointed in this gym. I will say Kara the instructor was incredible, but i was scammed into a membership. I had told the girl at the front desk i was going to try 8 classes and decide if I wanted a membership-which then would be unlimited come to find out after i decided i did not want to be a member here they charge my card monthly authorized, was told they would review the refund and get back to me Friday which they never did. Had to call back for them to tell me they’re not refunding me for something I did not say I wanted. Theifs.

I had friends that did Orange Theory and loved it but I didn't think I could "plan" my workout with work and life in general. I was wrong! I love these workouts and there are so many options! The staff makes a very conscious effort to know everyone's names, to encourage them and make them feel included. I love seeing my efforts on a graph afterwards and learning to control my efforts through my heart rate. This is a new location and I think they have done an outstanding job rolling with the punches and making adjustments as needed. #OTF4Life!!

The studio is always clean, the staff does a great job to ensure it is well maintained. The front desk staff greets you with a smile when you walk in, and the coaches are always energetic, friendly, and make sure they are available throughout the workout to assist you if you need any modifications or if you need a word of encouragement to keep pushing. The workouts are challenging, and fun but everything can be scaled down based on personal abilities. The members also provide a welcoming environment. Overall, this studio is a 10/10.

OTF is my favorite place to get over the strains of my busy day to day life. The 60 minutes a day I’m there I’m always welcomed by friendly faces of the staff, and coaches who always push me to reach new personal bests. Shout out to Tiffany Blackwell the Studio Manager for always answering my questions, being the sweetest person, and getting my into my OTF journey.

Been a member since 2018 and this location kicked me out of a class, saying it was full but I arrived and signed my name on the board 15 minutes early. I pay way too much money to attend these classes to be getting kicked out like that. And they kicked me out after the class had already started !!! Horrible management

Love working out at OTF! The coaches are motivating, friendly, and make working out fun. The classes are never boring and I always leave feeling like I got a great workout, but at the same time, you can always go your own pace so it is suitable for everyone. Highly recommend trying a class at this location!

I love it here! This location has the best coaches, staff AND members! I have a very busy schedule so 5am is the best time for me to workout. The environment here is so positive and welcoming that it makes waking up early sooo worth it. I leave class in a great mood, ready to start my day. THANK YOU!!

Best workouts ever! Beats the heck out of walking into a gym and wondering what workouts to do. Great coaches, people, and atmosphere. This gym is made for everyone; whether you are just beginning or expert athlete. Be advised that OTF becomes addicting. You’ll absolutely love it!

Coach Kara delivers a high energy and motivating class. Orange Theory Fitness is perfect for cross training as you can monitor your effort, intensity, and recovery. Workouts focus on the entire body and leave you feeling accomplished! Always pumped to head to the next class.

I used to be a member before Covid, recently joined back up. The coaches have so much energy and treat you like part of their family. The front desk is super helpful and quick to respond when you have a question. If you want quick results, this is the place to go!

Studio manager Tiffany and the entire coaching staff have changed my life. When I walk into the doors I feel like family. When I walk out I’m already booking my next class. Could not imagine having any other coaches and staff than this location does.

OTF Bulverde is more than just a gym, they're family. I couldn't have picked a better home gym. The workouts are challenging yet doable and I feel so accomplished after every workout. The staff is by far the best and I love them all!

Dropped in after a work convention last week and couldn’t have been happier. Very clean and friendly studio and Kimberly was an awesome coach. Will definitely be back and would recommend this studio to anyone.

I love OTF Bulverde Rd/1604! Kara is an amazing head coach and it reflects in all the other trainers there!!.She, Kim & Jacob are my personal favorite TOP 3 coaches! Tiff is the sweetest manager as well!!

OTF Bulverde is awesome! The coaches are friendly and motivating. Every minute of the hour long class is planned out and it makes the class fly by. It's a really interesting methodology and I'm hooked.

I’ve been to a few of the other locations and they’re great, but the staff at this location is unmatched. I usually do 4-5 classes a week, and every class they make it fun. HIGHLY recommend. …

The staff and coaches at Bulverde OTF are amazing! This Is my space to work on myself for myself and everyoNe here is super supportive. If you’re lookinG for a space tO go all out, then this is it!

I FREAKING LOVEEEE OTF BULVERDE! If you’re reading these reviews wondering if you should try this location out.. put down your phone and get in there TODAY! You’ll be happy you did.

This studio is amazing, such a wonderful community of members and staff. The Workouts are great and effective and the experience is so much more. 10/10 recommended! ☺️ …

OTF makes exercise fun and getting in shape is actually enjoyable! If you want to achieve success in weight loss and a healthy body, this is the place that makes it happen!!

Great coaches, staff, people, and atmosphere. This style workout is what makes it successful for me. Best workouts ever! Coach Kara is an awesome Head Coach!

Incredible workouts with trained coaches who are always there to assist you! The staff are so welcoming when you walk in and the community at OTF is amazing

Such a great studio! Coaches are incredible! Coach Kara and Studio Manager Tiffany are amazing at inspiring and motivating their members! Love this studio!

They have to rethink the design of the studio. Barely any space to workout if you are doing cardio with any exercise. The machines are too close.

Do not express interest by requesting a free class. They ignore requests not to contact you and will harass you violating the TCPA.

Love OTF Bulverde! The best coaches - high energy and positivity through the roof. Studio is clean and well maintained.

Everyone at this studio is so friendly and supportive. I just love working out with these ladies! Best studio ever!!!!!

i love this gym and all the coaches here!! everyone is so encouraging, and i am happy coming in every day :-)

OTF Bulverde is the best. The coaches are amazing, funny and extremely motivating and helpful! Love it here!

I absolutely love this location and all the staff they're energetic and informative about their classes!!

I joined a year ago—best decision I could have made! I love the workouts, and the coaches are AMAZING!

Love this place. Latest equipment. Clean facility. Awesome coaches. Feel great when I leave here!

Great managers and coaches! Highly recommend this studio to anyone thinking about joining OTF!

Appreciate the fact that staff are wearing masks given the Covid surge to keep everyone safe.

A great place with a wonderful staff who truly care about giving back to the community.

Amazing workout With Head Coach Kara!! Just started this month in June!!! Love it !!!

Love Orange Theory! Everyone at this location is super friendly and helpful!

Love all the coaches and staff. You can not go wrong with a workout here

Awesome! Great coaches. Super clean and very modern equipment.

I love it so much! Definitely recommend everyone is so nice.

This orange theory is not welcoming to new members at all.

Coaches and staff truly care about the members!!

LOVE! Coaches and staff are awesome!

Fun group excercise