Will happily update my rating to 4 or 5 stars when they go back to normal. They seem to still be using covid as an excuse to understaff the post office, resulting in massive queues at all times of the day. Only one window open out of three usually, meaning when one old person takes forever to withdraw cash or there's a passport application or a person with a bag of parcels, the rest of the people have to wait for an hour sometimes. Pre-covid, the post office was open at all three counters, and then also open at the front shop counter after normal Post Office hours so you could post letters at 2am if you wanted. The current supervisor doesn't like doing that so the post office out of hours counter is permanently closed now. Also, they used to be open very late, even on weekdays, but again, using covid to reduce opening hours. Now close at 1045pm every night when pre-covid it was 1 or 2am every night. Agree with previous reviews about the black guy though - he is always far above and beyond good customer service amd when not serving ue is vusy cleaning or stacking, and frankly makes all the Asian/Indian staff look bad.

I was at a enpath.....I had to send back a large power bank to Amazon,but royal mail do not accept it,so for the first time being let down nicely by royal mail,they did advice me to go to the one shop,who are agents for Hermes.....keeping it short,they have a self service.......I HATE SELF SERVICE,so I spoke to who looked like the manager,explaining I'm new to this;he gracefully,was very informative,and clearly explained what I need to do,the only snag I came across ,was you have to know the weight of the item,thankfully the post office was only a couple minutes away,and where more than happy to accommodate me..... Irrespective of the fact that I will receive a rebate of the postage from Amazon....I reckon it was far cheaper than royal mail......so next time I have a large package to send To my family...I will be using them.... NOTE FOR LESS HASSLE IF YOU WANT YOU CAN ,DO MOST OF THE BOOKING ONLINE TO HERMES,EVEN PAYMENT,THEN PICK UP, THE LABEL (SO NO PRINTING REQUIRED BY YOU)AT THE DROP CENTRE.....EH VOILA PROBLEM SOLVED.....THE ONE I USED IS SITUATED IN BELLINGHAM....

Since moving to the new location - (ie: 165 New Cross Road) - the shop is now a lot bigger. New Cross Post Office has been re-located inside the shop at the back & is open during normal office hours. It is the main Post Office for the area. The One-Stop Shop itself also has it's own opening hours & Post Office Counter, suggesting that some Post Office Services are still available during the shop opening times, when the main Post Office is closed. The Address is now officially 165-171 New Cross Road, indicating ownership of both the new & the old premises. The old premises - (ie: 171 New Cross Road) was very cramped indeed. However, it'll probably take a while for all this information to be filtered through on all the relevant websites. Thank You!

Beware: the post office isn’t actually open to collect parcels until 8. Apparently, you can only collect parcels until 5:30, which is not helpful when you work a 9-5 job and the postie never left a note anyway. Fuming that the perishable items I ordered have been sitting in the back of this ‘post office’ for days, even when I told the staff behind the counter that what I was there to collect was perishable. Don’t have my items and they won’t be good when I can actually collect them after the bank holiday. Please change your shop hours to reflect that people cannot collect parcels after 5:30. It sucks to break your neck to get there before 8 to only be told that you cannot collect.

Amazing place! This shop has all the goods we need. The staff is amazing they provide good customer service and are always there to direct it customer to the right location. The service is provided politely and in timely manner. The availability of goods is high this shop has everything we need and customer come first. What a wonderful place!

Good shop. Nice staff. But why do they have the front door open all the time, even in the freezing cold? I feel sorry for the staff, as they have to wear heavy coats all day long. Is this a One Stop policy? Every other shop in the known Universe has doors, that close. It makes for a better shopping experience.

Great local store for pretty much all your quick buys, from snacks to household produce. They also have a Post Office counter at the shop front ! And a main post office at the back. Service is good the staff are nice and always helpful . Glad to have a shop like this near by!

Great local shop has everything that's needed for a quick stop, includes a post office too which is convenient. Staff are friendly and ive always been satisfied with their service. one of the few places that was open fully during lockdown and followed safety measures!

Amazing place with lovely staff, good customer service and nice attitude. They put the customers on the first place they are polite and they help and answer your questions. The store has all the nice fresh goods every day. Simply amazing !! Thank you.

Absolutely horrific this is the worst place I have ever been in the staff are so rude especially a guy with his hair tied back and a beard I even saw mice running around this shop is filthy please avoid at all costs

Rude staff, special one of them, need training of customer service. I don't think will going back there. Thank you to the black man, I don't know his name, he will do everything to satisfy the customer.

Understaffed, incredibly rude, so sad that the post office shut down and you have to use this clueless bunch, once you get past the overpriced clutter and the inevitable long wait. Best avoided.

I shop at the one stop of the new cross today, those cashier in the post office section of the shop are very helpful, they're doing wonderful job.

My favorite store for groceries in New Cross! Easy, cheap and lovely! They have the most friendly and AMAZING staff :)) #onestop

The staff don't know that you can get Tesco Colleague discount, the 2 times I visited they denied my colleague card

Good local shop that basically does everything, always friendly staff, post office is very helpful

Convenient shop for local post office customers..open flexible time 5am-12midnight

Very good customer service, excellent exchange rate. Mr.Akil

Very disrespectful with coustomer …

Rude, run down, dirty, crammed and cluttered

staff are very friendly and helpful.

poor attitude beat up shop