Very rude staff. Especially, the FAT Mexican woman with brown color on her skin. On 04/29, I spent $213 for buying the clothing here. On 05/07, I came to exchange a Jeans from size 29 to 32, and wanted to return one dress (The cheapest among the ones I bought). I came and told the cashier “hello, I wanna exchange this jeans to size 32 and return this dress PLEASE”. The fat Mexican cashier said “ok, put it back and take the one that you want then we will do it for you”...what the heck?! This is the first time I heard an employee tell customer to bring their clothes back to its positions???....I was confused, I asked myself like “if I put everything back on the shelf, how can they return my money back???” ....but I still did whatever she told me. Then, When I came back to the cashier with new clothes. Another cashier served me but she did not understand what was going on. I HAD TO EXPLAIN ONE MORE TIME. Then, the fat Mexican woman told me GO BACK TO THE SHELF AND BRING EVERYTHING BACK HERE....wth, I had to go back to the shelf and bring Everything to her one more time. I was very very very mad at her but tried to calm down myself..... Another skinny lady helped me with my transaction. She is WORST employee that I have ever met. SHE DIRTIES THE IMAGE OF THIS OLD NAVY STORE. She even did not say “Thanks” or “sorry “ to me. . . . In conclusion, NEVER COME BACK this Old Navy store. Poorly recommend this location.

This place is a hot mess! This store is 10 minutes from my house, I used to shop there weekly but for about the last year the store has been a complete mess. Every single time I walk in, no matter the time or day the store is a big mess. Unfolded clothes everywhere, misplaced, and mispriced. It's overwhelming to shop so most of the time I just walk out. If I do decide to buy something they usually only have one register open so the lines are long and the back of the registers are also a mess. As someone who has worked in retail, this store is unacceptable. It wasn't always like this, I believe there was a management change along the way and the rearrangement of the store didn't help. It's a bummer because I love old navy.

Messy and disorganized. Went to a couple of sections and all colors and sizes were mixed up and disheveled. It was impossible to find anything. I brought it up to a manager who wasn't bothered. Another associate then decided to elaborate saying the reasons their shelves were in disarray was that they have sales and customers come and mess things up (they were graveyard slow and employees standing around). He then said, "these customers are messy". If you like to be blamed by a business for shopping at a place, come here. If not, avoid!!

Prices were great, better than online. Store was disorganized but it's understandable since it's back to school. Lines were very long and not all registers were open. I feel that the manager could have done a better job at minding her surroundings. She spoke to her employees about matters that the public had no business knowing or hearing. I feel this is unprofessional.

This store is pretty good and nice just like the one in the Galleria area. The fitting room chick was also nice and attentive. I didn't have to ask her for help with a fitting room while she was putting up clothes. She immediately assisted me when I approached the area. The cashier greeted me properly and was not rude. I would go back to this place.

Horrible customer service. I purchased a pair of gloves from this store. Within a few hours of wearing them I noticed holes in the thumbs and between the fingers. I took them back the following day and they wouldn't give me a refund or let me exchange them. Shame on you Old Navy, I will never shop at your store again!

While the disheveled racks and shelves can easily be pinned on the customers, I'm certain that there are many stores that still manage to keep up with this. The retail workers are friendly so I can't take that away from customer service but it shows how understaffed they are.

It's the closest one to me and everytime i go its so disorganized. The check out lines are so slow I usually end up leaving. Regular priced clothes are mixed into the discounted zone and some without price tags. No attendants at the dressing rooms.

The customer service by the cashier Keoni was despicable. I spoke to the manager about her poor attitude. Keoni's condescending nasty attitude is not Old Navy standards. You don't condescending smile at customers and act like the way sge did.

Okay, so Naomi was SO good to us. We were in the hunt for a certain pair of pants and not only did she check the back, climb a ladder to check the mannequin but she also called stores in the area to check the inventory while we continued

I found exactly what I was looking for. Nice sale although the price points need to be a little better. There were two racks of dresses but only one rack had a price sign. One would assume that both racks are one price and that's not so.

If your looking for a specific outfit you absolutely need, then DO NOT come here. Without fail they never have what I need when I really need it. Overall decent cloths but if you need a specific outfit trust me they won't have it.

After shopping for about 20 minutes, I get to the registered and I am turned down since I was paying with Apple Pay. Apparently the only two registers that accept Apple Pay close at 8 pm. So thank you for the waste of time.

Great place and good sales, sometimes difficult to match up something found online to the item in the store. It would be so helpful if the Title for an item used "online" was used on the placard for the item in the store.

Clean, organized, nice discounts. Go ahead and see for yourself but also be sure to check with the store rep and ask about the deals they have. That way you want go all over the store looking. They are nice to assist you.

Its been awhile since I've been here since the pandemic. I was having a little trouble finding my length & size. The two gentleman help me out quick & fast than the ladies that were working on the floor....ThankU!!

I was looking for clothes for my boys I also seen that it was not enough variety for my boys I was also looking for some hefty size for them and nothing I couldn't find any Also the clothes is too expensive

Karina really went that extra mile to assure customer satisfaction! Had another location call for a particular item and when I arrived she already had it ready! She's one of the best out there

During the big sales or discounts store is so messed up. I think for the most part the problem is with us customers leaving clothes all over the place. Friendly staff for the most part

This store is always clean and the associates are always kind and helpful. The clothes are all boring and still sit in the same spots from months ago. Step up the fashion, Old Navy.

My time spent here was short and I hardly come here but the one thing I don't see here are clothes on the floor. Goes to show how good the employees here care about cleanliness.

Shaunie did an exceptionally excellent job with customer service at this location. She helped me find the perfect fit for the homecoming tailgate! I’m thankful for the seevice.

Updated, new items. Friendly staff. But always hard to find my small size in sandals. Has plenty of big sizes tho. Staff was very helpful which made trip easy and satisfying!!

Clothes are pretty nice. But the place is usually a mess the clothes are every where. Sometimes there's more clothes on the floor than the table they're supposed be on.

Employees ready to help a customer as soonest you walk-in the store .l like that .good service .l give them a 5 star.store pretty well organize. And right location..

Store was neater than usual. Floor staff was not helpful or friendly. Was not greeted at anytime, even though I passed them multiple times. Holiday pjs available

This is by far the worst old Navy I've ever been in. It's completely trashed on the weekends and smells weird. It's hard to find anything with the layout.

Great store, even greater prices! I almost always find what I'm looking for everytime. I'm a jeans and tee kinda chic so Old Navy is perfect for my style.

I have always enjoyed shopping at Old Navy the employees are really friendly keep the positive attitude and the friendly attitude going u all are awesome

Not a great selection of school uniforms, as for the front of the store, very organized, but once you pass the registers it got very messy.

I wish they had shopping carts went there but I had my babie in his carseat because I forgot his stroller and they didn't had any so I left

It was kind of busy when I went by Old Navy. I guess the last week before Christmas didn't help. Then I only go to the clearance area.

Jazmine has great customer service helped me out on stuff i asked for and noticed her dealing really well with rude grumpy customers

The only good thing were the cashiers, you are on your own if you need assistance on the floor, they're too busy avoiding customers.

I got a free tote bag with my purchase!! I found so many cute items.. I got a little carried away, but it's Old Navy, It's cheap :P

Great deals great clothes very friendly people and very orginized store . It never to crowed and always have item in clearance.

Not much of a selection of men's clothing. I wasn't impressed with the variety if clothes for my son. Disappointed for sure

I went to exchange a pair of jeans for a Fanny pack. No Fanny pack and then I got made fun of for even wanting to buy one.

Why is it that we can not get in touch with corporate. I keep getting the run around from the call center for months now.

It's fine on a good day but when its busy it's not so nice so have a plan& just get what you need the lines can be long

Store was empty. But service was pretty good. We had a young lady approach us very quickly and offered her assistance.

This Old Navy sucks. ALWAYS messy and never fails when there is one person at the register with a long line of people.

the employees are too angry especially the part of the manager nothing of courtesy nothing of kindness with the guests

Rude Employees! Clothing a mess and mis-priced! Never heard of a retail store closing before 9 on a Saturday!

Clean store, friendly cashiers. The dressing rooms are a little messy with clothes hanging in them, though.

I wish there was more variety. But I'm satisfied with the joggers & long sleeve T I bought. Great prices.

Good but needs more price checkers since you have to walk a lot to find one, the cashiers are one tho.

Customer service need improvement. No smile and seemed annoyed. Not friendly. Cashier:3122963 gulfgate

Collection of clothing with the fall colors throughout store was present. Staffing was very helpful.

I didnt have an issue but learn how to interact with customers. The atmosphere was a little dry.

Store was super packed due to the sales but they were well stocked and line was well organized

This location does get a lot of foot traffic which can make for a sloppy shopping experience.

They are having a 60% off sale right now and also have item that are 3.99 and up check it out

The items in the store are disarray. The clerks who work there are poor with bad attitudes.

This is a wonderful place, the clothes are great and for a low price which is what I love!

I shop here all the time the prices are always great and the customer service is awesome

My items were infrequently worn and they ended up coming apart too soon..‍♀️ …

Sink wasn't working in the women's restroom, overall the store was neat and clean.

Cashier was very helpful. Went out of her way to help find my Granddaughter size.

Didn't have anything to really choose from...Guessing due to the Holidays …

I always find what I'm looking for and very nice clotheslove it. …

Great day shopping at old navy. Great customer service all around.

It can be really packed sometimes but they have a great selection

Cashier was awesome! Good service so far! I found what I needed!

Limited clothes sizes and misplace items. Good customer service.

Great place for last minute shopping. And plenty of good sales

Love that they have plus size clothes again!! In the store!!

The shirts r over priced. 30.00. Good service better sales.

Stock was kinda messy, but it was 2 days before Christmas.

Friendly staff and tidy store. Love shopping here

Love this place. Very friendly and helpful staff.

Great store nice sales great customer service

Great staff and all the price scanners work.

Good sale prices but not enough sizes

I like it clean, quite, nice prices.

Well kept store. Helpfully staff.

Great product and awesome price

Friendly cashier. Nice prices.

Great sale going on now

Good and varied shop