We have been to the location in Rivergate several times, both for purchasing vehicles and for service. We were VERY displeased with our service on 10/10/2023. I spoke with Blake over the phone to set an appointment for a transmission service. He was very pushy in trying to persuade me to purchase additional recommended services. I explained to him SEVERAL times that I had a CERTIFIED mechanic for our vehicles and that no additional services were needed, just the transmission service. He stated that "he wasn't saying my mechanic didn't know what he was doing, but the additional services were needed as well". I again asked him to PLEASE just schedule me for the transmission service. I called back in 2 more times prior to the appointment with questions about the service and the amount of time it would take to complete. My appointment date arrives and my husband shows up to drop off my car and wouldn't you know it, Blake "forgot" to schedule the appointment but he would try to work the vehicle in...yeah right! He then proceeds to try to up sale my husband on several additional services. My husband called me 4x with "he says you need to do.....". I was working and extremely frustrated that he couldn't just drop the car off and leave as intended. I agreed that they could do an oil change and tire rotation while they had it but that was it! Blake then proceeds to say that "a tire rotation is pointless without an alignment". At this point, I leave work to drive to Nissan and handle it myself. I explain to Blake that I just want him to do the services I am requesting! I have now left work and this whole process has become extremely frustrating. Blake raises his voice at me and speaks to me as if I am an idiot! EXTREMELY UNPROFESSIONAL! So, obviously, I become upset and my voice raises as well. At that moment an associate, Gary, taps me on the shoulder and I turn to see that it is someone I recognize from a previous auto shop and wasn't aware worked there. He has seen the escalation and was attempting to calm the situation. Which he did in fact do. As I turn to him Blake behind me falls back into his chair and says, "Jesus Christ! Are you f'n kidding me?!" I guess he had a problem with it? For what reason, I don't know. Anyway, Gary has now calmed and resolved the situation. I leave and speak to my husband about what occurred. I then find out that Blake was flat out lying about the things he claimed my husband had said to him and that is why he was recommending ALL of the "things". We are both so extremely upset with the service we received from Blake that I call for a manager to have them NOT do ANYTHING to my car! We have decided we will take our business elsewhere. I speak with Cory who apologizes repeatedly. He says that he can stop the service but encourages me to allow it to be completed and he will pair me with another service advisor. He also offers a discount on the service. I agree to allow them to complete the services. I meet with Cory at pick up and he is kind and professional. Apologetic. Gary also brings my car out to me. Very kind and professional. Also apologetic for the way I was treated. recommends service advisors to work with for future visits. Strongly encourages me to return for anything we need. The lady who collected my payment was extremely kind and professional. BLAKE however ruined the experience. I am still uncertain as to if we will EVER return for service or a purchase at this location EVER again! I find it UNBELIEVABLE that someone can maintain a position in a customer service based role and talk to and treat a customer that way! I also noticed on my receipt that the service advisor was STILL listed as Blake and a note was added that said that "C/S HAVING SHIFTING ISSUES WANTS TO TRY TRANS SERVICE BEFORE DIAGNOSIS". This is incorrect information. I was NOT having issues. My regular mechanic recommended a transmission service based on my mileage. He also recommended that I have this particular service done at Nissan.

I unfortunately purchased my 2021 Rogue from Downtown Nashville Nissan Dealership. I have had several issues with the vehicle since purchasing and always went back to the dealership to handle it because it is still under warranty. Each time I go I am treated as though I am a pain. I received the most unprofessional service this past Wednesday when my car engine light turned on and it read "engine power failure, service immediately." I was scared and took it to Downtown Nashville Nissan and got out to explain the situation to the service department. I was met by a man who was really arrogant and proceeded to tell me I had to make an appointment and he couldn't help me. I asked him to please check and tell me if I can even safely drive and he continued to tell me her couldn't help me. He said you can leave it here and I may get to it next Tuesday or Wednesday. He kept a cocky smile on his face the whole-time taking pleasure in my distress. I left driving with the engine light on, I had no choice, no back-up car, no extra funds to rent a car if I could even find one and I had to get to work the next morning by 7. I prayed and asked God to please help me, I don't have a living father, close brother or husband. A thought came to mind; go to the Madison Dealership and see if someone there will help you. I drove in and was immediately met with a smile. A gentleman took me to the counter and told the guys there that I needed help. I explained the problem and yes they were busy, cars in the bay, everyone working but I was told, hold on let me get our manager. Taylor Christian came out of nowhere and greeted me warmly. He listened to me and said "let's run a test on it". He said, you go sit in the waiting room out of this heat. I about cried. I was so thankful. Taylor came back awhile later and said it was my battery and they are replacing it. When they completed the work Taylor ushered me to the check out desk and gave me his contact information. He even gave me his cell number and told me if anything happens to call him. He was sincere! I was blown away. I thanked God all the way home that it was nothing major and that it was fixed. I thanked God for allowing me to run into someone who had compassion. Thank you Taylor Christian, you were my angel that day.

First, I am going to point out that this review is not aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job. Four out of my last five vehicles have been Nissans. But I WILL NEVER PURCHASE ANOTHER NISSAN if not addressed. My last vehicle was a 2008 Nissan Altima, in which the transmission and the timing chain both went out around 80,000 miles in 2015. Rivergate Nissan’s service department quoted almost $6,000 in repairs. I was able to find another mechanic to make the repairs cheaper. Have now found out class action lawsuits were filed against Nissan for that model. However, to late to help me. I purchased my current 2016 Nissan Pathfinder from Downtown Nashville Nissan. Having been told by the Rivergate Nissan service department that our neglect was at fault for the Altima breaking, we purchased the extended warranty and the prepaid maintenance plan for the Pathfinder. While I have had the oil changed at other locations, every other suggested maintenance has been performed by the service department at Nissan of Rivergate. With only 100,300 miles on the vehicle, I have always had whatever services were recommended performed. Just 6 months ago I spent $4000 to have my transmission, spark plugs, coolant system, and brakes serviced. Then today I was told that my transfer case and rear coupler need to be replaced due to IMPROPER MAINTENANCE at the cost of almost $8000. Nissan of Rivergate (Even if they claim the service department is a separate entity) has been in charge of my maintenance. From my perspective, it appears the services that I paid for were not performed leading to their so called “improper maintenance”. If something was not performed according to the maintenance schedule, it was their negligence. I will continue to post this review on any platform available until I feel that Nissan has made this situation right.

Terrible I have been taking my vehicles here for years for service and repairs and have never had an issue until we got service advisor ‘Blake’. My daughter’s car needed service and I recommended her to go here. Before her car even made it back to the bay Blake was telling her how he desperately needed a review and he would give her all these discounts, etc. After the car was diagnosed we spoke with Blake who once again started the conversation off how he desperately needed a review, which was also very obvious in his voice. After we turned down some of the repairs and asked for the diagnosis report to look at instead the conversation took a turn for the worst. Blake got very loud, rude, and even said he didn’t know why we brought our vehicle here to begin with. He was extremely unprofessional, it was as if I was suddenly speaking with a toddler. He told us he would be leaving early and if we wanted any of the service/repairs done we’d have to hurry up and let him know prior to him leaving. At this point I knew we wouldn’t be getting any of the work done not because of price but because of Blake’s unprofessionalism. Can’t believe he actually thought that by harassing us it would intimidate us into doing all the repairs. It actually had the reverse effect; it made me not trust anything else that came out of his mouth. Just do your job, that’s usually the way good reviews come. You shouldn’t be given a good review just because you’re begging for it. It should be something you’ve worked for and earned!

The sale of the car was pretty easy, and our sales person was unbelievably kind. Our salesperson was the only enjoyable part of this experience, and was thankful for him. The manager was rude, and the guy who makes the decisions on purchasing used cars… Yikes. That man was really rude. He was very very condescending, but it’s okay… as I got the FULL offer from CarMax that he didn’t believe was real. Those two men were the typical type to make a woman in a car dealership feel like an idiot too. Thankfully, I had talked to my financial advisor prior. Just some advice, even if a woman doesn’t seem to know how the process of buying a car goes, no need to make her feel like an idiot as well. Even if you didn’t think you did, you did. I don’t care how many questions I had. I don’t care if you were frustrated, because I was confused. That’s literally what you’re there for, and it’s called working in Customer Service. I’ve worked in Customer Service before, and those two men are the perfect example of what not to do. I almost walked out of there and went to the Nissan in Franklin, but wanted to give the sale to our awesome salesperson. Abram was quite literally the only reason I stayed, and purchased my car there. If you want to buy a car here, go to Abram. Otherwise, go to Franklin or the other one in Nashville. The manager was pretty pushy on me completing a survey, and emphasized how bad scores can affect things. Abram is a 10/10, but everything else was 1/10!

This was my second visit to Nissan of Rivergate. I was taken care of because of my first visit there (which was a nightmare). I will be honest that I was very weary to return because of how Corey (service Manager) treated me when I pointed out that his technicians cut corners on my car. I was taken care of by Jodi and she made sure that everything was done right. I was not able to see it, but I put my faith in her to know that she was going to make sure that my car was well taken care of. I do have one question, it was suggested that my cabin filter be replaced and when I said I had already replaced it Jodi stated that they do not take it out because it is hard to put back in. Again this tells me that things are not being checked properly. I am not trying to be picky, but if I am to return I want to be sure that things are being checked properly and I am not just a number. Would you do that to your family member or friend? Probably not. Another question that I have is you said you checked the wiper fluids, yes it is full and should have not been topped off because my sprayer is currently not working. I hope that someone can clarify what the multipoint inspection includes and what should be looked for. I love my Altima and I want to drive it for a few more years, but at the same time, I have to question whether my car is being cared for or if my care is being rushed through so that you can get to the next vehicle.

The brakes failed on my 2017 Nissan Leaf. The fella at the dealership tells me that since it's a big complicated job, it'll take up to 2 weeks to complete. No problem, I understand. But after 2 weeks I hadn't heard back from them. This and every time after that I wanted an update, I had to call multiple times (no answer on the phone) or just go down there in person. They ended up keeping my car for over 4 weeks. At this point my confidence in their work has been diminished by how concerned they seemed about the complexity and difficulty of the job. When they finally relinquished my car, they had it "detailed" which seemed to involve smearing grease on every window and instrument panel. Upon cleaning the grease off myself, I discovered that there are several large fingerprints INSIDE the instrument panel. I would ask them to take it apart and clean it, but I genuinely fear how long they would keep my car (out of incompetence or pettiness, or maybe both). Also, there are several gouges in my passenger window, which I noticed immediately, but when I pointed it out to the fella there, his only response was "Well are you sure those scratches weren't already there?" I will, in the future, be taking every necessary step to avoid returning to this dealership. As an aside, the lady who handles the money, Jody I believe she's called, was very nice and understanding. She was the most pleasant part of this whole experience.

I was not going to leave a review however I feel like I was done dirty by this location. I found a car online and set my sites on it as a single mom that needed reliable transportation. Me and my mother along with my kids drop over an hour to look at said car. I asked the sales rep many questions, such as does it have rust as it was from up North. I asked about accidents since it had a new motor and it’s only a 2013. The car fax said nothing about wrecks and the man assured me it has not been in any. Mind you the check engine light came in the same day I left their lot. I called the salesman and he laughed and saying well it is a used car and told me to bring it in. I was completely heartbroken that I was lied to.. However; unfortunately I was in a small wreck recently and came to the realization it was filled with Bondo. Looking at the car now in the shade you can tell the door and both front fenders are a different color. I know I should have known more but I expected more. They lowered the car price to make it affordable for me by 1000 dollars. However, I would have never purchased a wrecked car that I trust my kids safety in. It is a true shame as some employees at this business are nice people but they pulled one over on me and I do not recommend them. That is not good business or being a good person in general shame on them.

First, let me say the people you deal with at the front are helpful. The customer service representatives are extremely friendly. However, when it comes to payment options, they need to make it easier for the modern customer. A 3% service charge on credit cards at bigger businesses is archaic. I’ve been a customer here for years and don’t remember paying that in the past. When Rivergate Nissan called me to tell me my car was ready, they warned me of the credit card fee surcharge. They informed me I could pay by check or cash to avoid the fee. I ended up going to the bank to get cash to pay the bill. This is very inconvenient. I know some people who don’t even carry a wallet anymore. At first, I was a little confused. Credit card surcharge policies are common in smaller businesses with transactions of less than $100. Car repair bills tend to be higher. Most of Rivergate’s competitors I’ve dealt with don’t have this ridiculous fee and have actually washed my car as a nice touch. Sorry Rivergate, either you need to waive this fee for transactions over a certain amount or include it in your pricing model. Or you could offer complimentary car washes for the extra trouble you are passing on to your customers.

I had an awful experience at Nissan of Rivergate. I was told towing would be covered, just to be charged. I was also told by Alexa we would be receiving a rental for free, however we were charged without our approval to pay. When I brought this up, they told me she had no authorization to make a statement and did nothing to help us. We were told we would be charged for 4 days for the rental by Jodi, yet she charged us for 5. This shop has lied to me 3 times. I would never recommend this shop, the employees are awful at communicating, I felt like I never knew what was going on with my car while in the shop. The staff did not help me at all understand the issues and would never answer my questions, even my insurance had to call me for information because they were so awful at communicating with my insurance. If your Nissan needs service, its worth taking it to the Gallatin shop instead, you could be lied to and receive zero communication here. If you’re looking to buy a Nissan, DONT! I was told some of the parts are soy-based, so your car is more likely to be tore up by rodents. However, thanks for fixing my car but this shop NEEDS to improve their communication.

This is the best place to get a car. They even have a little mascot in there, which was the sweetest tiny little dog named Bailey! My entire experience was just amazing. I like how this dealership is not like the other dealerships, where they just want to sell you a car and they don't care what they sell you as long as you buy something. This dealership, has more of a personable feel, you can tell that they genuinely care and you can tell that all of the employees are so close they seem like family to each other (which is very important in my opinion). Everyone was so helpful and so knowledgeable. They made sure I got exactly what I wanted. Even after you buy a car, if you have any issue they are so quick and happy to help you. I have never experienced such great treatment out of all of the vehicles I have ever purchased anywhere else. I will only buy my cars from this location, anytime I ever need another. Thank you Nissan of Rivergate and all of the people that helped me :) and a special thanks to Nikki and Bailey for being amazing and making sure I got just what I came for.

Before you bring you car to this garbage place do yourself a favor and filter the reviews from lowest to highest. You'll get a good sense of what you'll be dealing with. If you are too lazy to do that, allow my review to be your guide. This place is absolute trash. Everything from the cost of a basic service, to the customer service is the worst ive ever seen. Ive also been waiting for almost 2 months for a part(after putting $900 down) and have never recieved it. Luckily a rude guy named "John" in the Parts dept offered me my money back(after not being able to answer reasonable questions regarding an ETA on the part as it was on "backorder") which I gladly took him up on. Not sure if this is the norm for Nissan as a whole or if the Nissan at Rivergate is the outlier, but I will definitely be trading in my car next year and going with someone else. Also if you bring your car here, prepare to have constant harassment asking you to fill out a review. Here it is. You guys suck.

My very first visit was great. Great communication, found the issue, and quickly fixed it. Second visit, not so much. Took it in for oil change and take a look at a noise. Appointment was before 1 and was not told that the car would be kept but as 6pm rolled around, I decided to call can check on my car as no one had called and that’s my only form of transportation to work an hour away. Was informed my oil change was clean but no update on what work needed to be done. Upon arrival, was told the car would need to be held another 24-48 hours to see what the problem may be and no explanation as to why I was given no updates or told I could pick my car up. Thankfully the service desk workers were nice and understood my frustration. Still probably won’t be back, prices are almost double of other certified repair shops and the inconvenience of still having problems with my car that I hardly have time to bring in, isn’t worth being able to say my Nissan was worked on by Nissan.

My husband and I bought our last three vehicles here at Nissan. Never had any problems till now. I can honestly say I will never buy another vehicle from Nissan of Rivergate. The people I spoke with on the phone never returned my calls. Went to Ted Williams, he asked me to bring my car in. He did nothing but listen to what his employees said. Robert, the nicest one listened to me. He put a note on Corey Johnson’s desk to call me at 2 p.m. the following day. He never did. I called him around 4 and he answered. I asked why he did not call me and he said he did not get the message till 5 yesterday and I said yes with a note to call me and yet I’m calling you. The Worse communication and the rudest people I have ever encountered. For the ones who said they called me, YOU DID NOT! So stop trying to make yourselves look good. It makes you look bad. This is not how you treat customers. Because without your customers you would not have this job.

Very disappointed in my service experience. I had 2 items needing looked at and 1 just to advise. I listed all on my service appointment weeks in advance. Also emailed service manager 2 days before to make sure it was all coordinated (he did not reply). Service writer spent more making it all about him ....spent all his time telling me what he was going to do vs taking care of my issues. I can't understand why they can't take the time to read what you sent them and be ready to address your issues. I coordinated a transfer to bodyshop with someone in service and let them know we were leaving for lunch. He assured me he would take care of transfer of my vehicle to body shop after. My original service writer called shortly after clueless on what we had finally agreed on. We've bought multiple cars from them but it's likely we will do business somewhere else moving forward. They are simply not customer centric in service.

We could not have had a better experience than we had a Nissan of Rivergate. The salesman, Kristopher Kneckt, was respectful of our time and definitely knew his information about the car we were looking at. The manager, David Russell, was also equally great to work with. Both employees were able to answer any questions we had about the Sentry and allowed us to test drive the car. Upon purchase we were explained the details of the car's technology in detail using a tablet showing us all its features, so we felt comfortable with its operation. I liked the fact that I could later reference the videos to help me understand the technology. I would highly recommend this dealership to anyone looking for a car and would definitely return to this dealership. I truly appreciate dealerships that respect your time and know their stuff. These two young men did! We had a great experience at Nissan of Rivergate.

I used to take my car here and loved the treatment. We moved away for 2 years and just moved back so I called service for some pricing and information. The man in service told me different information than the man in parts. When I asked for clarification I was told that whatever the man from parts told me is correct. Then I explained that the information was also different than information I received from another Nissan dealership. The service advisor stated "Well I don't see why my parts person would lie about it" so I asked "Does that mean the other dealership was lying?" and he said "well I guess so" and he sounded very annoyed that I was trying to get clarification so I added that I was sorry to have bothered him and he then hung up on me. Hopefully I'll have better luck with another dealership because I wont be returning here.

Blake was absolutely amazing from start to finish. He was easy to talk to and went above and beyond his due diligence. He made sure every concern of mine was heard and addressed without trying to sell me anything extra. His team went through, what felt like, every inch of my car to make sure I was walking away in good hands. He explained everything thoroughly and made sure I fully understood everything that was going on. When I came back for something minor, he took care if it immediately since it was a last minute issue and I couldn’t wait for an appointment. Everyone there was so kind and welcoming, which made me feel so at ease. I will be coming back here for every single car need in the future. They were reasonable, transparent, honest, and down to earth from start to finish. I can’t recommend this place more.

This is not "just another Nissan dealership". If you want a down to earth personal experience, visit Hays Nissan. This is the second vehicle I have purchased from them and I made the mistake of visiting the downtown corporate store last time. To say there is a night and day difference between how I was treated at the corporate location vs a family owned location would be an understatement. The entire process from the time we pulled on the lot til we drove off in the new car was perfect. Every member of the staff made sure we were comfortable and happy. We gave a number that we wanted to leave at and everything was clearly explained from start to finish. In the end we left with more than we had hoped for. Thanks to the entire Hays Nissan staff for making a stressful situation as smooth as possible.

I purchased Nissan Rogue at Nissan of Cool Springs with 3 years prepaid maintenance for my 77 year old mother. The maintenance is honored at any Nissan dealership. She went to Nissan of Rivergate for her first maintenance appointment because she lives closer to that dealership and they told her she would have to pay $130 or take it to Cool Springs, so she left. I then confirmed with Cool Springs that Rivergate was supposed to honor the plan by looking up her VIN in the system. My mother went back to Rivergate and had them look up her VIN and viola, they performed the maintenance under the prepaid plan. I don’t know if they were trying to take advantage of an elderly woman or if the service tech was just lazy, but it caused her much distress. Why isn’t there better customer service?

Worst dealership I’ve ever dealt with. From the sales person ranting during my test drive that Biden stole the election from Trump to taking 2 hours to do one of their “complimentary” oil changes that comes with the purchase of the car. I’ve never dealt with such unprofessional people. Their service department is much more interested in socializing with their coworkers than they are in actually trying to get the work done. After 2 hours of waiting, I was told that the oil change still hadn’t been done so I asked for my car back. It was a massive ordeal to get one of their service workers to bring the car back to me (they never did by the way, they kept stopping to chat with their coworkers. I had to go find it myself). Just unprofessionalism across the board.

I felt like every time I spoke with the service managers I was bothering them. We have a car max service warranty which I understand can be time intensive but we have it and y’all have copies of all the paperwork. She supposedly called and was told we only have gap insurance. We tried to explain that wasn’t correct and there was no explaining. Ultimately we were without a car for an additional 2 days waiting on that to be remedied-this was only remedied when I called Carmax and conferenced the service manager in and then was told she was too busy to start the claim (which I could not do). It was a frustrating experience all around given the car has about 50k miles on it and it’s a known issue but not covered under the Nissan warranty for this make and model.

If I could give 0 stars I would. Salesman Abram is nice and professional. staff in the service area very nice. The manager Matt extremely rude. I have leased with Nissan for six years and will never deal with them again due to the disrespect I encountered with this man. I am not one to bash people so I will not give all the details but I will most definitely attempt to contact corporate. I've called Ted 3 times no reply. I've come to find out they told me the person I spoke with was Matt but it turns out it was Ted Williams who is the general manager. I will not return my 2 leased Nissans to this dealership. I want nothing to do with them. Ted Williams needs some customer service training. Corporate will find out about how rude and deceitful he is.

Kudos to Rich Cando and the Nissan of Rivergate Service Department Team. When I brought my Nissan Murano to your service department this week, little did I know that I would not only get an amazing repair but world-class service which provided the most confidence in the money we spent - less money than I originally thought. I can't think of the last time that I was treated so courteously, so quickly, so fairly, and with so much attention. Even when I picked it up today, your staff cleaned the vehicle. By the way, the gentleman who vacuumed my car was a really kind man - would you please extend my thanks to him? I can say that I have never felt more relieved and comfortable in using your service department. Please keep up the good work.

We just bought 3 brand new vehicles in the last 2 months from these great folks (a Titan, Armada and an Altima). Made us GREAT deals on all 3 vehicles. Very fair and a pleasure to work with. Nikki (our salesperson) was great and very helpful. Ted, the general manager was awesome to work with as well. I love Rivergate Nissan's attention to detail and concern for their customers. We also had an experience with the body shop and the manager there, Carl Tinch. Our truck was repaired back to it's original condition and in a timely manner. They do an excellent job with their paint work. Would highly recommend these people to anyone, whether you're buying a new or used car or getting body work!! They're just fantastic.

How can a brand new truck with only 29000 miles need new tires? The past couple of maintenances I’ve mentioned something was wrong with the tires. The sensor kept displaying yellow requiring assistance. My tires always got low (all four). I made the mistake of not noticing this when I purchased this lousy Nissan when the salesman had to air the tires upon purchasing it. I just thought it was weather related and from wear-and-tear. I would advise not buying a vehicle from Nissan. Nissan never addressed the issue. All of sudden during my last oil change I need new tires. Poor quality! Never again! If Nissan had respectable customer support, they would’ve investigated the problem months ago! They did nothing!

I was given an estimate, plus I had a $10 coupon sent to me in mail. My estimate was $142-10, it should of being 132. I get up to counter, my bill with discount was $157. I asked the girl about it and she said the quote was wrong and the charge for parts was more then estimate. She went to talk to sells Rep, I guess he said pay her the difference in rewards? No I wanted the difference in cash just like I paid. The girl had the worst attitude, some other lady came to help and corrected it. Every time I go there's always a problem. I feel like I was being charged more because of my race/gender. I'm so sick of it, I wish one the News station would do an undercover news story to expose Nissan Rivergate.

Blake was the service rep who helped me. From the initial phone call to the final drive out he was a pleasure. I typically am wary of car repair shops because of a general distrust and fear of being taken advantage of. Blake helped relieve these fears immediately. He gave me confidence that my new car would be examined well and taken care of. He worked with me on my budget to prioritize maintenance needs and make a plan to get my car taken care of. I cannot thank him enough for being transparent with me. He told me the issues I had and described them in detail without me having to ask. I am very happy with my experience at Nissan, thanks to Blake.

Hey I give a special thanks Mr.Jody for helping me pick out my new car it’s Nissan Rogue SL 2020. He really took time and went over nicks and crannies about the car, and my car note was reasonable and I can afford it. When asked about compatible to other cars, and other questions I had, he was really informative gave me great feedback on it Where it was so easy to make my decision on what I wanted. He made my experience easy fast and not forced or rush on my decision. Also whole crew show great hospitality, and gave me snacks and refreshments. I recommend 10 out of 10 for Mr. Jody when you go to this Nissan on Rivergate please ask for him.

painted my bumper a different color from my car. They painted my door perfect, match the paint great but today while I was washing my car a friend point out that my bumper was a different color and now I noticed it, You can see as clear as day on the last picture. Now I have to come out of my own pocket to find someone to paint my bumper the correct color and they lost a piece on my driver side door and tried to argue with me like it wasnt there before I gave them my car. (they eventually found it and put it on. and last but not least they only paid for my rental for like 3 days which made me miss work and lose money in the long run.

I can't praise these guys enough for the patience entire situation with repairing my transmission. Nate Hansen and his team are God's blessings to Rivergate Nissan. Nate was very patient with my situation and working with the warranty company. Every time I called in for an update, whether it was Nate I spoke with or another staff, they were all courteous and answered all my questions. Nate gave me his word he would take care of everything to get my car fixed and he delivered. I definitely will be back and highly recommend Nate Hansen and Rivergate Nissan. Thank you guys for everything you did to get my car fixed and back to me.

I called and set up an appt. to make sure my Heater was working because my Extended Warranty was going to end. I am sure its hard to check a heater in the summer time, but they did and I was satisfied as was checking my A/C as well. All is good and thanks to the Service Dept. and Austin (He kept me informed with an e-mail). Glad I didn't have to leave my car for a couple of days. This is my 2nd Rogue and I have been very happy with the Service Dept. for many years. I trust the Service Dept. because they have been trained and know how to work on my Nissan, that's why I have owned two. Thank you again, Dee Lawrence

Staff was Personal very helpful. Robert came to sit with me and exsplained the problems I had. I am happy with ent exspearence ..There was an issue with my exstended warranty American Dream I waited two weeks for my Altima to be done for pick up. It was a living nightmare. These people are the rudest, and pathetic. ( Raymond and Mark) Never use The American Dream (Nightmare) I am dropping them . Shout out to Robbie, Rachel, and David they were very comforting and the best at Nissan. I thank them for a relaxing exsperance..

We arrived with a pretty good understanding of what we wanted, and were met by Colton Woelbing. Colton (only being with the dealership for 2 1/2 months) was very knowledgeable and was able to help us on our final decision. He gave us space to discuss in private, but was readily available once we had some questions. Everyone from Colton, to Rodney the manager, to the guy who cleaned the vehicle, and David the finance guy were great to work with. It was a very smooth experience and we left with a beautiful new Pathfinder.

I asked for a tire rotation thinking it would be included for free with my oil change, then I realized it wasn't and I asked them to cancel that part of the service. Instead of not doing it, someone told me they would take care of it and they were able to rotate my tires for free! I'm very appreciative because it fixed the issue I was having before with an off tire sound. I'll probably come back and pay for a service next time instead of learning to do it myself just because I have trust in the nissan service department

Made an appointment online for service. Appt time was 9:00 am. I was running early, so I dropped it off at 7:30 am ( not waiting on it) No other cars in the service lanes. The service writer greeted me with, " if your appointment is 9:00, you need to arrive at 9:00, not before. Keep your phone turned on and turned up today". I agreed to have them replace my cabin air filter. The photo shows the floorboard of the car after the filter was changed. The car was returned to me like this. My first and last time there.

The Repair was completed satisfactorily, but my car was ransacked. There was not much of value other than maybe $20-$30 in change, but someone went through my console and left the contents scattered, took the change from a small container next to the driver seat, a bag of quarters from the console, and a few small bills from the overhead console. I called to report the theft as soon as the location was open again and left a voicemail with the Service Manager. 3 days later and I have not received a call back.

The purchase of our 2023 Nissan Altima at Hays Nissan Rivergate was a pleasant experience. Our Sales associate Kris was extremely knowledgeable on all the features and technology on each model, and the differences between trim levels. He was helpful, kind and allowed us plenty of his time to ask all the questions. I appreciate Kris and all of his help! We had a trade in, and the process along with financing was easy. I'm happy with our car, and the service we received. Thanks!

Always a great experience at Nissan of Rivergate! The manager, Rodney, quoted me more for my trade than I was expecting and is always great to work with and Nikki was great the first time as a saleswoman so I call her and tell her what I want and it gets done! I tend to go there knowing what I want and purchased my new armada without even driving. This is the 4th vehicle I’ve bought there in the last 5 years. Wont even consider going anywhere else for a Nissan!

Nathan IS OUR GUY!! Professional, Pleasant, Personable, & Patient with his customers! Gotta Love that Dude!! Every service visit I've ever made there, has been EXCEPTIONAL!! I stopped fooling with Boro Nissan bc they kept giving me the run-around & having me travel SO FAR back & forth, never resolving my issues THEY PROMISED to handle upon the purchase of my vehicle & had reneged! But Hayes Nissan of Rivergate "got me straight" --2017 3rd row Pathfinder owner

Part service covered under warranty, won't offer a rental while they do service, because they don't offer insurance on their rentals. 3 hour oil changes. Calls not returned. Surprise 7% charge to pay for service with a credit card. Multiple warranty part issues. Paint blemishes after body work. Technicians mess with AC settings. Multiple emails and phone calls reminding to "take their survey." Overall, not happy to have bought a car here. Won't do it again.

My vehicle had a very troubling issue with the airbag that my regular mechanic could not fix for me. Rich from Rivergate Nissan was so incredibly helpful and communicative. I can’t confirm but I believe he and the team did a couple of extra things for my vehicle without charging me. I truly believe they went above and beyond to make me feel safe on the road again. The work was expensive but I was given peace of mind about my safety and that is priceless.

I am satisfied with the work completed by the mechanic. Thanks for the good job you have done. They are straight to the point service shop at Rivergate Nissan in Madison, TN. My vehicle is no longer making the noise, and it feels like a new vehicle I have driven off the lot. I love Nissan for their awesome vehicles and their excellent quality service. Their staff is always courteous, polite, and professional. Nissan The Best Service Shop.. Thanks! DM.

They kept my daughters car for a month and refused to give her a car to drive. She wasn't able to work without her car and lost at least $1500.00 in pay. They had to fix another problem a week later and told us in person that they would give me a rental for free. My daughter can't drive it because shes under 21 and I cosigned for the car. They charged me $150.00 for it and said that Alexa doesn't have the authority to decide how much to charge.

EXCEPTIONAL! Rich is a Rock Star! Even though Nissan of Rivergate originally gave me the wrong info that my powertrain warranty "had expired in July", when in fact it expires in July of 2024. That caused me to have (2) towing charges plus a Mr. Transmission rippoff of an inspection and towing charge. Regardless of the extra $700 the original service department info cost me, I love the work that was performed and I love Nissan of Rivergate!

Jody was our salesman, and he was awesome. He explained every feature thoroughly, using an ipad, and was honest with us. Rodney, his manager was also a very nice guy. Although I didn't get the payment to where I needed it to be, I felt like all were honest with us about things. Overall a nice experience considering how long these things tend to take. I left with a beautiful new ride and didn't feel like I was ripped off. Thanks, guys!

NICK WAITED ON ME AT THE SERVICE DEPART. HE TREATED ME JUST LIKE I WAS HIS BELOVED MOTHER, I AM 81. I WILL NEVER BUY ANY CAR EXCEPT NISSAN BECAUSE OF HOW I AM TREATED AT THE SERVICE DEPARTMENT. I AM DRIVING MY 2ND NISSAN NOW. EVERYTIME I HAVE BEEN TO NISSAN SERVICE DEPART, I HAVE BEEN TREATED ROYALLY BY NICK. IF I HAD A BUSINESS I WOULD WANT TO HIRE NICK TO WORK FOR ME BECAUSE OF HIS EXCELLANCE AND INTEGRITY. SINCERELY, MARIANNE WYATT

I was waiting 48 hours for my car to be tested, no one was calling me I made several calls to find out about of status of my car. When the job was done nobody called me to let me know, I made the call to ask if it is done or not. When I take the car back was dirtiest than I brought it in. They said that the grass was cut around. Before to drop the car I just was to wash station to wash it. I’m not sure if I want to come back again.

Have been using this dealership for 11 years. Their service department is great. However, recent Change in billing it's not good they charge 3% Charge on any credit Card purchase including service this negates any credit card money back, that's you can get. No fees on checks written. However, we all know that it's dangerous to be writing checks. They do excellent service but expect to pay more if using credit cards.

Straightforward repair and recommendations. Shop was very confident and knew what they are doing to maintain your vehicle in top running condition. They'll explain to you the current condition of your vehicle and doesn't go around the bush like the other independent non-dealer repair shops. My only complaint is that the repair cost/price is a bit expensive but you get a peace of mind and better work warranty.

I was searching for the car online and the moment I entered my information I received a call within seconds. Ms. Krista was amazing, she was so welcoming and understanding! She made my experience remarkable!! I had no intentions on purchasing a vehicle I just wanted to look. She was able to get me the car I wanted with the right payments. The financing guy, David was amazing! I highly recommend this location

I needed to purchase a truck as mine had been deemed a total loss. I was a little nervous going in as I really didn't want another truck payment. Dewan was super nice, knowledgeable and went through every step with ease. I've never had a shopping experience like this before. Nissan of Rivergate had what I was looking for in a truck and Dewan made buying it a nice experience.

Everything happened as expected. I know that everyone wants to hear that expectations were surpassed but I do not give that kind of rating unless "my expectations were surpassed". I wanted an oil change and got an oil change and everyone was nice and nothing out of the ordinary happened so, I am happy. To get an "SURPASSED" type rating, something special has to occur.

Nikki Wallace was absolutely phenomenal! I will certainly be sending my friends/family to her when they're wanting to purchase a Nissan vehicle! Every employee I encountered was also very kind! Also shout outs to Nick in the service department, and both Mike and Dave in the finance department! Thank you all for a wonderful experience! I'm LOVING my 2023 Nissan Kicks!

Most of the staff and service people I encountered were very nice and hospitable. The one service person who came to give me my keys once my oil change was done could not wait for me to gather my things and walk from the customer lounge area to him to get my keys. It took me about 10 seconds, but he looked irritated and told me my keys would be at the checkout desk.

I called because I saw a Grey Sky Pearl Versa on the road. Rodney told me that one would be in next week. He called when it arrived and I went and bought it that day. Jody helped me through the purchase and trade in of my car. I was extremely impressed with their willingness to work with me and get me a great deal. I am in LOVE with the car and all it can do!

I absolutely HATE car shopping. However, Abram helped make the experience much different. He was not pushy or showy. He was professional and very knowledgeable about the car I was looking to purchase. And David Russell was also the same during the financing process. I love my new Rogue and felt like I was treated with respect during the process of getting it.

Worst experience I have ever had here and this is the fourth car I have purchased here. Extremely disappointed! Nothing like it was ten years ago and before. My first vehicle I purchased from here was in 1998. every vehicle I have purchased since with the exception of one Chevrolet has been from here. I drove past Newton Nissan to come to this dealership!

Kris and his team were so great to work with! From the moment I stepped on the lot I felt welcomed. Kris was very knowledgable and thorough, taking the time to explain everything to me and genuinely treating me as an individual, not a number. This was my first time buying a car completely on my own and Kris and his team made it seemless and stress free!

I love my car, but be careful when purchasing here. They will lie to you about your warranty to get you to do all your service with them. I called about my routine maintenance and found out I can get my oil change done “anywhere” as long as I keep the receipts. Great news for my warranty but that’s not a good look for the person that sold it to me.

If you want a friendly and none pushy sales and financing , then Nissan of river gate is the Dealership for you. This dealership doesn’t put on Anything that doesn’t come from the factory. Unless you want it. No mark ups added to the sticker price. Finance didn’t try to sale me extend warranty or anything else. Give them a chance.

The Service Advisor communicated with me the service report along with recommendations for additional service. I was having a standard service and tire balance and rotation. He recommended air and cabin filter and I agreed for this additional work. I was waiting at dealer for my work. He meet me know when it was ready.

It was a wonderful experience. Only went to look at cars on a Sunday with absolutely no intention of buying, but your salesman did a great job. Not pushy or pressuring us at all. Very knowledgeable, and knows very well how to sell cars by making people want the car. Very much recommend Nissan of Rivergate to anyone.

There was a recall on my Rogue. I anticipated that it would be a hassle and frustrating for me to complete. But it was completely a great experience. Everyone was very friendly and helpful including the very nice gentleman who drove me home when my car needed to be repaired. Thank you and greatly appreciated !!

I was very impressed with the process from the first phone call on. The person on the phone was kind and helpful. I dropped my car in the morning and the woman was there waiting with a smile. Not 10 min later I was in a shuttle on my way home. I am very impressed with their process and will definitely be back.

I called and got a 9:30 am appointment for an oil change. I got there at 9:15 am and they took my car back right away. I waited 2 hours for a simple basic oil change. That's just frustrating and unacceptable. Everyone is friendly and kind but the wait time is astonishing when Jiffy Lube does it in 10 minutes.

Outstanding service and customer care. Staff was impeccable and very friendly. Fixed my issue without telling me I needed 50 different things done to my car. ( unlike other dealerships I’ve been too). ..: I will definitely be back for any other needs I might have. Thank you Nissan of Rivergate !!!! Karrie S.

Terrible besides everything being over priced already I paid $200 for what I was told my car needed but that didn’t work….. I was told prolly need a new key not pay $500 for a new and it still won’t work clearly it’s has nothing to do with the key it’s something else but nobody bothered to look at it

Every single one of my interactions from the day I bought my car to this last visit witch was just my second maintenance and I have not had any issues whatsoever and have been nothing but impressed and happy with everything about the work I’ve received from the wonderful team at the dealership.

We had a very positive overall experience with Nissan of Rivergate. Brandon, our sales rep, did an excellent job and was a pleasure to work with. I would definitely recommend him to anyone looking to buy a new or used Nissan. He went above and beyond to find the exact car we were looking for.

Brought my pathfinder to get some a c work done. Rich, the greatest auto tech ever, found my transmission had to be replaced. Rich went above and beyond ensuring my needs were met through out the whole process. He assured everything was covered under warrant...and it was. Thanks Nissan.

Everyone I spoke with on the phone was extremely polite and professional. The young lady at the service desk (alexa) I think her name is, helped me through the paperwork and is the perfect person to have behind that desk. Thank you to the entire team, will use again, and will recommend.

Great experience with Rich in the maintenance department. He got my vehicle worked into the schedule and relayed info from mechanics along with his own advice. He presented a few options and didn’t try to upsell any unnecessary services. Great service, very happy with the price.

Rich In service is always friendly and helpful. I went in for an oil change, etc and found out I needed more work that was urgent. The service team did the repairs in a swift manner, faster than expected and I was on my way. I always have a great experience when I’m there.

The sales team was great. No pressure and Rodney was reasonable and easy to work with. David in finance was also easy to work with. Had a small misunderstanding on our extended warranty and David took care of it. What an honest man and a great example to those around him.

Tommy was a great sales person and the rest of the staff was equally impressive. No high pressure and they worked with us to find the right fit for our family. Nice that they are open Sundays unlike most dealers. We definitely would come back for future vehicle needs.

I had the best service advisor this morning Taylor christian he is really awesome man. He greet me warmly and help me with what i want to be done for my car. I have been servicing my car here for over 3 years. As always Nissan Rivergate was the best.

I can’t even tell you how much we love our car and everybody at Nissan they don’t treat you as a customer they treat you like family they are really professional when u have a problem with anything they always have ur back thanks for being so great

They are always professional and knowledgeable. My oil change and tire rotation took about 35 minutes from arrival to departure which let me know that they also keep their service appointments and care about my time. I highly recommend them.

I'm not happy at all with my service. I brought it in for a specific purpose and that wasn't fixed the first time like I asked. They gave me a rental car, but that doesn't make up for the fact that my car was in the shop for almost 4 weeks.

This was a great experience working with this dealer. We drove two and a half hours to deal with this dealer. My local dealer just does not have the selections, or the sales experience. The pricing was great at this dealership in Rivergate.

Nick was awesome to work with. Super knowledgeable about features and very patient with my 100 questions. He was accomodating and understood our needs as a family of four. Thanks Nick for a great car and the buying experience was 10/10 !

Nikki was fantastic in not only understanding what I wanted, but explaining all the features, many I did not realize were on the vehicle. From reception to sales to service to finance, it was an extremely smooth and pleasant experience.

The service staff takes the time to listen to your concerns with your vehicle. They will make sure the issue is fixed the first time or they will have you come back in immediately and get in the car with you to experience it with you.

The service manager was great. He was able to fix the problem in a few minutes. I know that it could have taken hours to diagnose the problem but he knew exactly what the problem was and had my out in less than an hour.

An excellent place to take my Nissan Pathfinder for an oil change and tire rotation. I set up an appointment, and it took about an hour, which is acceptable. They have a nice waiting room and the employees are friendly.

Mark and Taylor were wonderful! We stopped by on a whim and drove off with a brand new car! Everyone we worked with was kind and professional and very knowledgeable. 100% happy and highly recommend this dealership.

I can not work the computer system on my altima please return the system to the setting that I had. I don't mind the service department listening to the radio but would like it returned to the speedometer

I drove up to the dealership and was pleasantly surprised that the salesman named Colton was standing outside at the entrance. I waved at him, Colton approached me immediately and the dialog commenced.

I love the service I received when I was at Rivergate Nissan. The young man named Nick in the service department was very attentive, polite and is a down to earth guy. I enjoy doing business with Nick.

About 3 months ago, with the help of the sales manager and 2 of his associates, I was able to get into a low mileage 2020 Rogue. I found the sales team courteous, understanding, and helpful! Thx guys!

As always, I appreciate the professionalism, the courtesy, and the timeliness of the services provided by the service department! I plan to continue to use them for my Nissan service and maintenance.

Nikki and she whole staff I worked with were polite, professional, answered any questions I had, did all they could to help me, and tried to get me out as quickly as possible since I was in a hurry.

This was my first oil change since buying my new car. Nick took excellent care of me promptly and professionally. He answered all my questions and concerns. The ladies at checkout were great also.

The staff I worked with were courteous and professional. I never felt pressured or that I was just another "customer to them." Everyone treated us with respect and it was a great experience.

I have always found service at Hays Nissan and the service personnel to be excellent. Buying my first truck there and now my second; both experiences were made much easier with Nikki’s help.

Just bought our 3rd vehicle here. Had a great experience and we are always treated great. Nikki was a fantastic salesperson and cannot recommend her enough. She went above and beyond for us.

I was treated with respect and kindness. My salesperson was very thoughtful and made sure I understood everything about my new car..I could not have been happier with everything.

Ronnie Albright was great. He listened to what I was looking for and what I needed to make the sale work. All I can say is that, he tried and I have a sweet new used vehicle.

Nikki is a great person and phenomenal at helping her clients. My first experience with Nissan of Rivergate, but will definitely be my go to when it's time for a new Murano.