Location has great customer service. I had the pleasure May assisting me look for sneakers. She made many suggestions that looked awesome but some didn’t have my size. May quickly informed me I could have my size shipped to me. Excellent store, very clean and I look forward to going back.

Great sneakers and a sale on clothing was going on for end of Spring! Staff was friendly and helpful. As far as prices, I selected Sale choices and was happy with my purchase prices. Signed up for rewards program and received an additional discount on my purchase.

Came in to use 3D foot scan and buy a pair of shoes. Store was not crowded and it felt impossible to get any help. After finally receiving assistance it was apparent the associate had no knowledge about the products. Will not return to this store again.

Excellent location. Wide selection of men's and women's shoes and gear. Boutique personal attention with ample variety of shoes. If they don't have the can look up or order. Braxton MOST EXCELLENT help with selecting the right pair and fit. Many thanks.

I called the store location literally over 30 times in the last couple of days no one answers or employees have the phone off the hook so don’t have to answer I had a question about a purchase, so I had no choice but to go into the location

No hello, no good bye and ZERO eye contact from 4 snarky, indifferent sales assistants in a store the size of a shoebox. I went in for kids sneakers and was there forever while all the SAs (2 Black!) crowded around White customers and left

I went to return my sneakers and to find another type of sneaker that would be a better fit. The staff working there pay close attention to detail. I called before going and was informed about the selections available. Once I arrived I was

Angel was super helpful and hospitable. Amazing energy via phone and in person. Had he not been there, you would have lost a sale. There was an older gentlemen on the floor who had on a staff shirt, I presume he was a manager. Rude as hell

Was told to wait outside because of “low staffing.” I was just going to browse and the store wasn’t even full or near capacity. If I needed something, I would have gladly waited for someone to finish with another customer first. Instead, I

I ordered a pair of sneakers to be delivered to this location and was told I could pick it up after 5 days. I went in one day after I was sent the confirmation that my order was ready and the staff was not nice at all. They were very rude

About this specific location: the people who work here are so nice. I was helped by Maylene and Jasmine on separate occasions. Very professional and sweet. They made me want to come back, even though New Balance is unfortunately not made

At first there was a girl working who was not very nice nor helpful, luckily Adrian came to save the day! The service Adrian provided is the one every store owner should be looking for. Even though they didn't have the size we needed he

I purchased foam sneakers and wore them home bc I thought they were like walking on cloud when I tried on in store. However, i had pain around shoe width on toe area and called NB, spoke to Aidan who immediately passed my concern to the

1st time there... what a great place for sneakers.. i was there 2 minites and was getting help. The staff was friendly and engaging. Quick service. I ask to see various sneakers. They were there within 3-4 minutes.. the service was so

I had an absolutely terrible experience while shopping for sneakers. I purchased the 550 model, and they ended up dyeing my socks red. Unfortunately, I only discovered this after a few days. When I contacted their online support, they

Friendly staff. You can receive an accurate measurement of your foot with a machine, which can assist you in your shoe purchase. You can recall 20% discount if you're a senior citizen. Clean store and immediate sales attention.

Recently stopped by this store to try on a pair of shoes and ended up with multiple. The associate Christopher and Phil(Manager) were both extremely helpful and made sure I had the perfect pair of sneakers.

I left work early to buy a pair of New Balance sneakers & they told me they are closed at 6:47pm & turned me away even though it wasn't 7:00pm as posted on their website & door. Very disappointed.

I had an exchange to make today and Jasmine was such a huge help, she took the time to make sure I had the right size and everything. The other staff seemed very friendly too. Thank you !

Had to wait in outside for no good reason. They said low staff but it didnt looked like it and where not many customers in the shop. Anyway, good service and nice products

Staff weren't helpful at all. Stocks are low for a flagship store. Popular sizes are all out. Staff wouldn't bother to check stock at other stores. Disappointing!

Small store, staff is nasty and Rude, especially Gigi. They let you wait outside for a long time, even when the store is almost empty. Will never go back.

Now this place was awesome. They had wide shoes in stock. I didn't really like the bus ride. I'll try another route of transportation next time I visit..

Rude and unhelpful and patronising. You're just selling trainers not some rare diamonds. All staff need training from scratch.

Ive run 8 marathons and to me this is the best place I've ever been to to get new sneakers.. What a great staff!

It’s really bad customer service especially stuart . He is unprofessional and didnt even treat us well

Dope atmosphere and the Staff is very welcoming versus hawking

super kind, various shoes including Made in USA series of NB.

Rude staff. They all seemed annoyed to answer my questions.