As a vendor, I’ve had an extremely frustrating experience with this company. They fail to provide same-day delivery within the valley and engage in deceptive practices, including making false claims like “call not received” and “delivery is in process.” It’s evident that they don’t provide proper training to their delivery riders in terms of customer respect and service quality. Instead, it seems their primary focus is on monetary gain, rather than supporting sellers. Due to their unprofessional behavior, my order cancellation rate has surged by 10%. Furthermore, they exhibit a lack of attention to detail when handling our orders. They begin calling customers as early as 7 in the morning, and if the customer doesn’t answer, the order is held for the entire day. To add to my frustration, today I opened tickets at 7 am to arrange a pickup, but received no response. I diligently followed up from 10 am to 11:45 am, but it was met with ignorance as the company Nepal can move choose not to accept my calls. This level of negligence exemplifies the challenges I’ve encountered as a vendor dealing with this company. It’s been a truly disheartening experience for my business.

WORST SERVICE EVER Saman deliver garne bela paani parwra maybe tyo delivery garne ko mood kharab thiyo Tara that doesn't give him a reason to treat customers like some sort of untouchable parasite. He cut me off while giving directions about 3-4 times and was extremely pissed when I arrived to take the order. he didn't even come to drop it off, he ordered me to come and get it if I wanted it. And he also had the audacity to make me grab the bag myself. As a delivery agent, you need to at least be respectful to your customers. Location dherai bhitra bhako bhaye he could've told me to get it on the main street. afai bhitra aauchu garera pachi afai rude behave gareko. WORST delivery agent I've ever encountered in my life.

Worst employees I dealt with till now! K para ho tyo front desk ko kt harko?? Pratima hoki k ho vanne kt Kati rude ho?? Kati slow ho ? Ani customer ko problem neheri aafai guff gardai basxan! Kei training nadi bato Bata uthayera rakhcha Kya ho?? Kati passive ho? Euta parcel pathauna thyakkai 35 min lagyo Esto ni huncha?? Ani chito garnus vanda "hernu parena" re! K para ho customer saga bolne?? And one of my customer called this delivery office and they rudely said " hamlai kina call gareko hamle pathako hora online Lai garnu! " k para ho hamro customer saga bolne?? Ramrari samjhauna sakinna?? Sorry to say but these girls are such a chhappri nibbi girls who don't know how to talk!! Kaslai kei manner nai thaxaina!

ALMOST LOST MY CUSTOMERS!!! To whom it may concern, Price is comparatively expensive then other courier services i've no complaints against that but after paying that amount of money i expect at least safe delivery of the product. NCM is fast for delivery no doubt, but regarding the safety of the product it's really miserable. Staffs on the helpline is also very inexperienced, it's always not about money but how you are being treated when you complain. Mentioning 6D's approach will not make your business run! Implementation is also necessary.

Worse courier company ever.Responsibility vanee kei xina. Expensive x. Follow up xina currier ko. Kunai link xina international platform mah. Mero saman aoile 37 days vayo still nah kei tungo xina.nah sender neera firta janxa nah receiver neera aaunxa.(ek palta call aako thyio tespoxi kei xina katw samparka garnu parne ho koslai k vannu parne ho kun document submit garnu parney ho.Mero fokat mah €32 expenses vayo.last mah saman firta vayo vanera mail aaunxa.. NEPALCANMOVE ko representative plz contact mah aaunu mero issue solve garau.

Worst customer service. Dashain ko bela Ali Ali pressure ta bhai halcha ni. As a seller hami lai ni pressure huncha timi haru mula afu afu office ko haru bajhne ani hamlai attitude dekhaune? Free ma delivery gardine jasto. Muji customer service ramro cha vanera high price vayeni kam gareko thiye aba ta aru courier ko option nai chaina jasto. No more nepal can move aba dekhi

Satisfied with the portal, service and response. The out of valley service is good but they really need to Improve in Valley delivery. Also quick follow up is suggested. The pick up service must be rampant and must be easy for the staff. Charges are high but worth the service. I would recommend it for out of valley delivery with Cod. The payment runs are timely.

Worst experience ever Can’t believe I waited a week for my order delivery they said it will take 2 days but the person bringing my package doing home delivery was very unprofessional making lame excuse Every day and he made me wait till 6pm and did not deliver and when I called him, he switched off his phone.

They do provide fast service. Though the person in desk at HQ for picking up goods is slow. I mean, they should have trained their employee for faster response and techniques to deal with customer. Overall the shipping service is fast and I do recommend their service.

khate logistic company, consumer right vanne nai chaina yo companynko policy ma, cash on delivery linda pani aafno saman herna na payne re, paisa tirne manxe le samana naheri kana paosa tirnu parxa re ani return ni garna namilnne.

Don 't bother considering NCM, slow takes 3-4 days for delivery from ktm to hetauda, with exception " We won't be responsible for any theft or damage done to your goods" XD I better trust random people than this

I ordered some materials but he call me and told to pick up about 15km away. He showed rude behaviour instead of comming to my location he called me at his location and i had no choice . SO I SAY BAD SERVICR

They do deliver goods on time and carefully but inside valley delivery service isn’t good at all. Customer service is good and they are helpful, but sometimes couriered products are broken.

Worst service ever.The delivery guy was so rude.I gave him the directions 3 4 times and he just hung up on me.And when I called him again he talked like he had no clue about it.

Nepaalcan move is a curior service which provides home delivery services to most of the places of Nepal it provides fast delivery service and helps in online business

They deliver our hope with passion Cheap delivery charge with fast service I met with 3 Receptionists they were frienldy and perfect #ASAP they treated me perfectly

The staff at the front desk in the 3rd floor are so slow that my work took around 30 minutes for a simple parcel delivery. I think better to use another branch.

Hamiley costumer lai saman pathauna ko lagi ticket leko 1 week huda pani saman lina aaunu bhayena call garda response pani dinu bhayena so ramro lagena courier

2980451 10:30 AM before drop vako saman aela samma pickup complete dekako xaina . You won't cut the delivery charge from this order Poor service!!!!

One of the best service in town but 2 star only for their carelessness and unprofessional service during festive season and peak market times

Worst courier service..... don't ever use this service irresponsible and unmanageable courier …

Product ko security & responsibilities chai hudaina. patha ko product Damage vaera return ako xa mero from Inarauwa Ncm branch

cheapest delivery charge inside and outside valley but took little longer time to processing for accepting our delivery goods

Very reliable and fast delivery outside Kathmandu. Would recommend for the courier service though its a bit expensive.

Very pooor handling of fragile goods ,they throw the fragile goods though sticker is on ,very rude staffs

Careless people and courier service is worst. Don't ever use this courier for sending anything important.

Very good courrier service. It courrier packages both national and international very securely …

Unmanageable curior service... Don't ever use this service..very worst service provider …

No words for the services... Really sooooooooo good..... …

gu jasto service inside valley ma Pani 4 din vo deliver vako xainaaa

very poor sevice , the customer service land line is never received.

A good place to deliver any thing from ktm ko every place of Nepal.

Fast and quality services but you have to manage parking your self.

Best logistics company in Nepal. very satisfied with NCM service.

Not so impressive upaya and dash nai ramro xa startups ko lagi

Excellent service Fast service Very good costumer service

Unacceptable Customer Service and Delivery Experience!!

Good service but the delivery fare is quite expensive

Best till the date though fares are a bit expensive.

Doing great work by providing fast services . …

The one and only solution for delivery in Nepal.

The one and only solution for delivery in Nepal.

Worst service dont ever use this for couriers.

Deliver garne service area ekdamai thorai vo.

best for online business and courier service

Service was okay but not well managed …

Price is so much high, but services is good.

One of the top top courier company of Nepal

Expensive but fast and safe for emergency.

This is the best delivery company in Nepal

The behaviour of the staff was very kind.

They throw fragile product intentionally

Best service with reasonable price.....

Not good services .bad customer service

Best delivery service i should say

Very professional courier service.

Nepals fast growing cargo service.

not satisfied with the service

Best courier service in Nepal

Best in ktm currier services

they didnt respond my calls

Good service in overall.

delivers all over nepal.

I appreciate you google

Love NCM's services.

It's a good platform

very good service

Good for always

Bad experience

Nice service..

Easy delivery

Good service

Great …

Best service

Move fast

Too slow.

Good job

noice

Good

Good