I work for a law firm and we have to set up Minor's Conservatorship accounts. I would NEVER use this bank again. I am trying to close out an account as the Minor turned 18; they don't return phone calls, I've been calling for 2 days. The Courts set deadlines to get funds released and file the appropriate paper work. A few weeks ago when I was calling the branch manager, after 3 days of calls, she finally answered and said, "I'm busy and can't talk now and said she'd call back; didn't happen! I ended up calling and speaking with the Asst. Manager who appeared to be helpful. Now, I am getting the run around yet again. The main number to their branch has a message that says, "your call has been forwarded and the person assigned to this number does not subscribe to this system" and you get disconnected. I finally just reached a "banker" who said the Asst. Mgr. is on the phone and would call me back. He didn't know about the message people are getting and yes, they are very busy and shorthanded, yadda yadda yadda. This is not an acceptable excuse. I know my clients would not be happy if this is the service they got from our office. I will not be using this bank again.

Absolutely false from the beginning. I was lied to about obtaining my card, when I opened the account. My information was listed as the bank address, by the people who set up my account. The address was not corrected. I couldn't use the card and it took multiple visits and calls, before they found the address error, listing their branch, not my home zip code. When I attempted to cash a check- they offered me 10% of the amount. I was expected to deposit the check & wait until next week to access the money. I do not recommend midfirst bank: at all. PLS offers vastly superior service and options. Midfirst bank offers stress and poor service, with limited access to your funds. Don't Trust MidFirst Bank.

Worst bank ever they had me coming from Tempe because I wanted to print the card at the same day because I’m traveling and I don’t have card . I called before I come They told me to come here and print it I came all the way from Tempe just to tell me machine is broken?!!! Like why didn’t you say from the beginning I asked you i called just for this ??!? I opened my account today and I’m going to close it today because if the way you treat your customers. Third branch I went to today and they all didn’t help they just send you from branch to another send me from branch to another just for nothing.

Excellent bank, no Atms fees, under $250.00 checking account, they keep track of every dollar to penny, no wait lines, Management tellers are wonderful Thankyou all D. Vanmeter

Great place they just need to bring the coin machine back and figure out a new parking system. Bank parking don’t exist here for customers so good luck.

Does anyone hear understand how to pick up a phone?

Great bank downtown they open 8am sharp!

Amazing!! No ATM fees is the best.