This will be a long read but hopefully helpful for future buyers. I bought a used Mercedes-Benz CLA45 in end of April with Jad Kasper who is an amazing salesman and went above and beyond for me. That said, I am giving this place 1 start for the lack of customer satisfaction when it came to upper management. Two week into owning the car, it came to my attention that the car was sold to me with a defective differential which I made aware to the my salesman. His hands were bound and I had to get in touch with Lilo Ali who is the manager for used cars. I must have called the place 10 times on different occasions and it was always going to voicemail (You will have better luck getting in touch with the Prime minister of Canada). Instead of owning up to their oversight, the only solution they offered was for me to wait a month for my insurance to kick in which I reluctantly agreed. During this whole exchange, Lilo seemed disinterested and apathetic towards the whole situation. I also communicated to Lilo and Jad that in case insurance would not cover some of the charges and that the dealership would take care of it. I have an email of them confirming our in person discussion and that no cost would come out of my end. Left my car at the hands of management. Close to a month goes by with no communication or updates. Again, I had to go in person to get some communication. In the end, I took the car to a garage myself and Jad made sure I got a courtesy car. After all repairs were done, insurance did not cover some of the charges which I paid. I presented the invoice to Lilo and he wanted me to go back to the garage because my method of payment was not satisfactory for a reimbursement (I paid cash for my repairs). I went back to the garage and they did try calling Mazda Gabriel St-laurent on my behalf to confirm that I have paid the said amount on the invoice but as you might have guess it, no one picked up the phone or got back to the voicemail. If you truly value customer satisfaction, professionalism, communication and someone that won't take you on a goose chase avoid this place. Shoutout to Jad for trying his best where management failed.

Overall I am happy with their sales & services and will go back although I need to cross the Champlain Bridge from south shore. It is totally worthy. • Service Department – all 3 visits were pleasant; 2 visits for oil change and 1 visit for parts installation. Nothing wrong with my new CX-3 so far (knock knock). The appointment process via email was smooth and received replies on the same day or next day. Waiting time was as expected or even shorter for my 1st & 3rd. The 2nd visit took longer than anticipated, but they were short on staff. Lastly, they took time to show me how to use newly installed ski/snowboard rack rather than simply explaining. Thanks Jacob & Neme! • Parts Department - Rather than simply quoting what I asked, he (I think his name is Mario) asked questions to understand my needs and consulted other options that could be a better fit based on my car’s profile & my needs. I appreciate honest consultation from the parts department. • Sales – I’m keeping my previous comment November 2015 when purchased CX-3, “Just purchased Mazda CX-3 at Gabriel. Gilles was prompt, efficient and most importantly does listen to our needs to find just the right car for us at the best price! Definitely recommend shopping at Gabriel st Laurent and ask for Gilles!” Here is why I gave 4 stars rather than 5 for their sales and services: I would have given 5 stars if I had gotten notified for the parts availability (roof railing) before I asked them. FYI, I purchased CX-3 in November 2015 with a roof railing & ski/snowboard rack options knowing that the roof railing was not available back then. I got told that I would be contacted as soon as the roof railing is available. The roof railing was installed during my 2nd service visit for oil changes in May 2016 but I had to ask. I am a firm believer that customer service outstands when something goes wrong. There were a couple of hick-ups but at the end, they were all sorted out promptly.

When I first walked into Mazda Gabriel St-Laurent, I had no intention of buying a Mazda as I had never considered one in the past. However, I was simply curious about their different models and what they felt like. That very first day, I was taken care of marvellously by Jay and his team. I believe their professionalism in their field and clarity and their explanations made me feel at ease right away. After discussion, Jay proposed me a model that would be tailored to my needs and suggested a test drive. Compared to all other car dealerships I’ve been around, Mazda Gabriel St-Laurent were proactive in their process which was a huge incentive for me to anticipate buying a vehicle there. Little that I knew, that same day, I was sold on a beautiful CX-50 GT Turbo. In the process of the wait time to receive the car, Carine took care of the financing, protection packages and other documentation. The process with her was amazingly smooth which made the transaction a breeze. Delivery day had finally arrived yesterday and the enthusiasm I had was reciprocated by the team as well. Jay took his time to go over all the features in the vehicle - a real outstanding white glove service. Finally I got to take home this beautiful CX-50. I never had anticipated buying a Mazda, but it is the whole experience and outstanding service that was provided that made this transaction possible. I highly recommend shopping there (despite living in the south shore, it was worth the trip). You’ll be happy you did your transaction there. To Jay, Carine, Elie and everyone else at Mazda Gabriel St-Laurent, thank you immensely for all the work you did and continue to do. People like you make a positive impact.

The worst Dealer that I have ever experienced in Canada! I only want to explain my experience concerning the dealer department, who bought my car! I have the experience of more than 5 times dealer shipments in only Montreal region. Unfortunately, the member teams of this company are not professional enough not only in their job but in their behavior! They are so rude and contact you without any respect! I filled out a cash offer form on the internet and they were the company which asked me to bring the car to see it! I put the car in their parking over a night (24hr). Then they themselves asked me to go there and pick up my check! After all signs, I deposit my check. In the evening, when I was at work they called me more than 10 times nonstop that cause I asked my manager to answer the call during work! The secretary (Ms.ANGELA) talked so rudely with me that your tires were not in the situation that you mentioned! And ask me to buy the new tires in 1hr , if no they cancel the check!!!!!! IS THIS A BEHAVIOUR OF A POPULAR "GABRIEL" COMPANY's MEMBER! Then she herself send me an email and mention the word FRAUD for me as their customer! I trusted you and put my car for 24hr in your company without any receipt, more importantly, YOU have my home address, my phone number! Actually, this behavior is expected from a clerk who has a manager like Mr.....(I do not know his name). If someone like to know more about my experience I can explain more and show you the email that I received from them. Finally, I just want to name the members of GABRIEL who I have the worst experience; ANGELA, ANTONIO and their manager.

I brought in my troubled car (which I bought elsewhere, not here) and they did a fair bit of work on it. I think I paid a little bit more than I would have at some other mechanics but at Mazda Gabriel they gave me a ride to and from my workplace while they operated on my vehicle. They were really nice and it was a positive experience, all things considered. Of course, one of the most important indications of a company's service is how they handle matters when things don't go according to plan. In this case, they ordered a replacement alternator for my car and installed it but the replacement turned out to be defective. I don't blame them for the defective replacement part; I work on computers and I've had the exact same thing happen to me with replacement parts, completely beyond my control. What Mazda Gabriel St-Laurent did in this case was impressive. They immediately assumed responsibility and gave me a loaner car (2017 model with 1k km) to use while they worked on my car, all free of charge, and kept my car overnight to test the electrical system and make sure that this would be the last repair needed. A few days after the repair, the representative I worked with gave me a phone call just to follow up and make sure everything was running well after the repairs. These guys are pure class. And they kind of don't even need to be, because we're programmed to expect poor service from auto shops. I would come back with zero hesitation if I needed work done in the future.

I walked in "off the street" to Mazda Gabriel St-Laurent and received better and more attentive service from JOE and the whole Gabriel St-Laurent team than I've ever had at a competing Mazda dealer with which I've been doing business for more than a decade. If you're like I was, and think honesty and integrity are too hard to find in a car-buying experience, go see Joe and you will be glad you did. He listens to his customers' needs, provides honest and knowledgeable advice, and never once made me feel pressured. And this kind of service seems to extend through the entire Mazda Gabriel St-Laurent team. Lilo (used car manager) gave me better value than I expected on my trade-in. Jeff is probably the most personable and accommodating sales manager I've ever met. And Carine was an absolute pleasure to close the finances with. Truly impressed with my whole car-buying experience here. Thanks again Joe!! UPDATE -- Picked up my new car today at Mazda Gabriel St-Laurent and I must say that the manufacturer's new lean towards a "premium" feel in their product goes hand-in-hand with the premium treatment this dealership shows its customers. I was in the same great team's hands again, and even got some friendly help with the car's software setup from a technician from the service department! Would highly recommend this place to anyone.

I bought a used CX-7 from them last September. The used car manager Lilo was very professional and pleasant. He answered all my questions and explained everything thoroughly. Their financial manager Carine also helped me get a very good car loan and insurance. Then in the last month, I had several correspondence with their parts manager Mario by email. I had a lot of questions about availability, options, price, etc... and Mario patiently answered me. He also responds very quickly. Finally, I just came from having my winter tires installed by their service department today. I brought my own set of used tires. After installation, their service adviser Habib told me that the used tires I brought were not very safe anymore for winter driving and so he had a different set installed... also used but in much better condition. And he did not charge me anything for them! Honestly, I hesitated doing business with dealers because of the different "horror" stories I read about them online. They are the first dealership I've dealt with, and so far I am very satisfied and happy with their service. I totally agree with the 5-star rating everybody here is giving them! More power and keep up the good track record, Mazda Gabriel St Laurent!

Not Really Recommended! The service department is horrible. I have a CX9 which needed a part to be fixed. The technician said the car is not safe to drive long distance. They gave me a cx5 (downgraded) only for 3 days. I told them I don’t feel my car is safe or what if an emergency long distance happen. They told me we can not provide a car anyways for longer time and I have to bring back the car immediately. After 3 weeks driving a noisy car, they called me to bring my car to the dealership to be repaired and they told me it will take 3 hours to fix. I didn't want to wait and they didn't provide a replacement car. They gave me a ride to home. Then they called me in the afternoon and they told me that it will take more time to fix the car. This is not how a dealership and a company like Mazda should treat the customer. This is very disappointing and I don’t recommend the dealership to anyone. This is a shame, Even MAZDA CANADA is disappointing. I don't know how they get 4.3 review score. Probably most of that from fiverr. The sale department looks good though. Honestly, I have to say, they help customers as much as they can, and I they are professional and knows how to get the job done.

A couple of months ago, my wife and I went to Mazda Gabriel Saint-Laurent to find a new or used car to replace our old Honda Accord. The service was excellent. Patrick introduced us to the new CX3, which has a number of impressive new safety features -- the camera for backing up, of course, but many other features for mirrors, blind spots, etc. On a test drive, Patrick showed my wife how to use these features in a very patient and skillful way. We felt very comfortable working with him. We also tried a used Accord, introduced to us by Lilo. We took that for a test drive, which was again very helpful in learning how to use the new technology. This whole shopping experience was very well organized and coordinated by Rose, the receptionist on duty. Ultimately, we decided that, for our particular needs, a four-wheel drive Accord would be most suitable. The extra comfort and power are important for long commutes to Ottawa, and the all-wheel traction can be essential during winter. However, we were impressed by what we learned at Mazda Gabriel and by the professionalism of the staff.

Not sure how this place has 4.5 stars. Completely bogus place. unplanned way of working! When the customer is in to buy a car, very welcoming, when its time for delivery, dont call me and stop harassing me. Salesman, Manager salesman, manager’s manager are all good for nothing. They dont care if a customer needs to be kept informed about the delivery date of their car. two weeks these guys cant even get you a delivery date. Worst customer experience of my life! Everybody here is so busy sleeping they they forget there might be customers waiting for their car! When you call them they will wake up and send you a text, ill call you back later. Then you will have an email saying delivery not possible we have to postpone. Thats it. Common cant you call me at least and discuss whats going on? Shameful staff and their way of working. I happily donate 500 dollars of my car deposit for someone in Gabriel group to read this feedback and use this money to train their staff in sales and customer handling. AVOID At All cost!!

After a very bad experience with another dealership, I came into Mazda Gabriel with very little trust left for car salesmen. It was my first car purchase and I was uncertain of what to expect and what I needed to watch out for. First of all, I was looking for a used car and honestly I've never seen a dealership with cars this clean. I was then introduced to Soly, and honestly what an amazing person. He took the time to talk to me and gradually figure out what I was looking for. He didn't try to up sell or pressure me into a bad purchase, he was honest and direct. He gave me a few options in their inventory and let me try them out with no hesitation. Once I found a vehicle that interested me he was very lenient and ensured that the vehicle was brought as close to new as possible. When I came over to pickup the vehicle it was spotless. I honestly cannot thank Soly enough for making my first car purchase such a good experience, I really hope anyone who reads this gets to have the same experience.

Avoid this dealership —— Read my story: I found a mazda cx5 for lease transfer on facebook. I and the owner of the lease contacted this dealership to perform the lease transfer. First of all, every time I called, they told me some body will call you back, and nobody called me back. After many phone calls, and two times showing up there, the lady responsible for the financial matters, replied my email. They did the credit check and they told me my credit is not approved! This is while I have permanent job, good credit score, and recently, toyota had approved my credit for a 5 years lease. How is it possible that my credit is not approved for 1.5 year lease transfer. Later I found out that the mazda has offered to buy back the car to the owner. So, I found out why my credit was failed. I asked them to send me the submitted credit application to check for possible mis presentation, but up to know they did not send it. They are dis honest and rude. I recommend avoid this dealership.

They made the impossible, possible. I was searching for Red Mazda CX-30 GT with black interior for a long time yet due to Covid-19 pandemic finding a car with the exact specifications I wanted was impossible. I called most of the Mazda dealers in Quebec and either they didn't have the color or the model and usually they did not offer even a good deal. Finally,I decided to make a deal with George Tayar from Mazda Gabriel St-Laurent and he promised me to find the car,and he is a professional who kept his promise although it was a little time and energy-consuming. He not only found a car I wanted, but also offered me much better discount than other Mazda dealers. His timing and follow up were heartwarming and I am so grateful for all his attempts and good works. In addition to him, I like to thank other Mazda team members including Carine Hayek and Mr. Moro for all their help & friendly approaches. Wish you guys all the best and please keep up the good work

I have been going to Mazda Gabriel St Laurent for vehicle service for over 5 years now and have recently finished the lease process and just had the vehicle delivered. The service provided by Umar has been exceptional for finding and selecting the vehicle... I felt he genuinely cared about my needs and took the time to go through the variations in rates and prices for several different models along with getting me the answers I needed for any questions I had both before and after delivery. My experience with Carine was very positive as well for finalizing the lease contract and selecting only the extra protections I needed. The manager of the dealership, Moro, was extremely pleasant and helpful to interact with providing me with a space to take an important meeting call while in the middle of the sales process. Totally recommend this dealership for buying or leasing your vehicle, as well as for the maintenance needs for your vehicle.

In march I bought a used car from sales rep Sabri. Over all very good sales rep. There was a few issues with the car.. i wasnt surprise since its a used car and i was expecting it. But Sabri made sure to fix all the problems before he can give it. After 2 weeks the cars ac was not working i called sabri and he made sure to fix it anyways . Chloé the technical service department took over and she also made sure to take care of the problem.very kind. I had a vw golf since mazda coudlnt find the issue she sent it to another dealership to fix it. I felt assured things will be taken care of .I would come back to this place. No dealership will be perfect (and i went to many hefore this one who was not very honest) there will always be problems.They dont know much about the specs of every use car they are selling since there is so many however at least they will fix everything and make it right.

Ok I had been going there for almost 1.5 year, and it was going fine but on my last visit the maintenance guy lied flat to my face. I went for oil change and at end asked him for report. He told me that they give detailed report only on annual maintenance which I should get done in 1 month time (before start of winter as I had it done in 2016). When I told him they used to give me report before he told me that I remember incorrectly and they never gave any report before and only did oil change. And he said that they had reduced oil change prices. At the time I didn't remember 100% sure so when I got home I checked my old bills and found that he lied to my face just so that I would go again for annual checks. Also the so called reduced price for oil change was a lie as well. Never going there again. He lies and told me I remember incorrectly.

I just want to give my feedback about your service booking system. It is a real nightmare trying to make an appointment with you guys. I gave up and just went straight with another dealer. 1.) If you try the online version. Forget about it, you will never get a call back or email. It is not the first time, I just keep insisting because you are closed where I live but I am tired. Mazda Des Sources has a really nice online booking system 2.) Calling is even worst, they transfer you to the service department where they never pick up and you are diverted to a voice mail where they never call you back. You definitely need to improve, having a nice building doesn't make a customer to come back. BR UPDATED: I got a call from Jim and he will follow up the booking system issue and make the necessary adjustment.

Exceptional service - went for oil change and maintenance, mentioned having problems with my hand brake - they took the car in , lend me another car (with Discount at first as theirs was gone), called me later that have to keep the car few days to fix the hand brake (actually they changed the entire brake system on the back including disks and pads). did some touch-ups on previous recall and all this under warranty -even applied discount coupon for the maintenance;) The car was bought in Quebec city used the previous year but that is not a problem with them. Jacob kept me informed during the process and was making sure my needs are met with the replacement vehicle and the progress status of the repair. Overall - they put a big smile on my face - thank you guys and girls from Mazda St-Laurent!

I want you to know how much I appreciated the excellent service provided by Jacob when I had a seemingly unresolvable issue with Mazda Canada over a passenger airbag safety recall on my 2009 Mazda B4000 in spring 2018. While numerous, exhausting long exchanges between another dealership, myself, and Mazda Canada did not manage to resolve the problem to my satisfaction, Jacob’s great communication skills and persistence in dealing with Mazda Canada on my behalf finally helped track down the required part that was originally claimed to be not available in Canada, and he got my car back on the road safe within one day from my initial visit at Mazda St Laurent. Jacob and the team went the extra smile for me and I won’t hesitate to return for service or recommend to a friend! Thanks very much!

My wife and I bought a 2019 Mazda CX-3 and we are so happy with it! Thanks to Mr. George Tayar, sales person who helped us picked the right vehicle for us. He’s knowledgeable and really did his best in giving us a good deal.Also, to Ms. Carine Hayek from the finance dept. After 6 months, i went there this morning for my first maintenance, and i still felt the same feeling when i first entered that same place. I had a pleasant stay at their showroom.They are so accommodating! I was treated very well. Thanks to Mr. Bob Fagard who assisted me. Overall, my experienced with Mazda St. Laurent was superb! I wouldn’t hesitate to come back for any work need to be done in the future! Highly recommended!

Avoid this place. Dishonest service center, poor service with arrogant employees. A component of the car was damaged as a result of a Mazda recall. They refused to cover these damages and found ways to blame the driver. Was told the car would be washed and key batteries would be replaced for free. Of course, none of this was done when I picked up the car. Opportunists as well, after the poor service, they had the decency to ask if I was considering selling my car. To top it off, their own employees seem to be leaving google reviews for their own dealership. What kind of honest and trust-worthy service do you expect from a location that doesn't understand the concept of "conflict of interest"?

I recently purchased my Mazda 3 from Mazda Gabriel St-Laurent and had the best experience. My sales person was Antonio Triacca - and he was the definition of a knowledgeable and perfect salesman. I went in very indecisive on what I wanted and he took the time to show me different options and answered all of my questions. He made me feel very comfortable and at the end I was extremely pleased with my choice. He was not a pushy sales guy, he was patient and very professional. I strongly suggest that if you go purchase your car from this dealer, you ask for Antonio; you won't go wrong and you'll be super satisfied with the level of service you receive. **He is HIGHLY RECOMMENDED**

I’m am so pleased on the overall experience I had on my purchase!!! I went with an open mind to see the selection they had and from the moment I walked in was very welcoming and inviting! What a beautiful ambience in there ! Great team ! Fantastic service! Definitely my go to place for vehicles! I recommend this spot to my family , friends and even neighbours! I would especially want to say a BIG thank you to SOLY ☺️ Koasta and Paul ! Not only it shows you have passion in what you do but most importantly you make sure the customers are well informed, guided in what they need , and make the experience special ! Soly thank you for adding a special touch at my delivery

what a good way to start the day. As one of the first customer that arrived to the new service location on cote de lisle today I was surprised that the place were not finished but I was welcomed by Jacob and the driver( sorry I forgot his name) in such a warm family welcome. I waited 10 minutes for the driver to take me to work and picked me up at 12:30 exactly from work to take me back to the dealership to get my car. The car was ready the paper was ready and I left back to work in 10 minutes . what a pleasure it make me smile all day Thank you Jacob, Irit berrebi Please thanks the drivers for me ,both of them Very very good customer service #great #gabriel #mazda

The exceptional service I received at Mazda Gabriel Saint-Laurent is unparalleled. I walked in Monday for an appointment with Soly, still unsure of what I wanted/needed in a vehicle and walked out two days later with a beautiful car. Soly and Carine were absolute gems to do business with and I could not recommend making an appointment with them more. Not only did I get the best deal around, but the service was smooth, efficient, pleasant and all my questions and concerns were addressed. Everyone there was absolutely delightful and the car delivery itself was amazing. Would highly recommend to anyone looking for a vehicle, new or used.

I’ve been meaning to write this review for a while now. The service I receive at Mazda Gabriel is unmatched by any other dealership or garage I’ve ever been to. The location is great, the service is quick and efficient, and the staff are fantastic. I’ve been dealing with Jacob for a couple of years now, the man is the definition of customer service. He greets you with a smile, remembers your car, your file, and provides VIP treatment on every occasion. Jacob and his colleagues take service to the next level, and make this dealership what it is. If I ever left the island, I’d still be servicing my car at this dealership!

I did two oil changing and one repair with them. Switch to them because I saw other peoples review on Google maps. Turned out to be exactly as other people described. Their service is fast and to the point. Don't recommend extra service that's not necessary. Unlike many others, for oil changing, they even top up other things for free. One recommendation that I would make though is on handling customer inquiry over the phone. I didn't very good follow up after phone in and asked about a part aftee the repair that was done a few days ago. But overall, they have excellent service. I would definitely recommend this dealer.

My son had an appointment with LILO sales managers to see a Mazda 3 at Mazda Gabriel st Laurent, I went with him, LILO was definition of a knowledgeable and perfect salesman ,took the time to show us and answered all of our questions. He made us feel very comfortable , He was not a pushy sales guy, he was patient and very professional. My son and I ended up buying two cars , and Carine helped us with accounting part , she is an awesome person very helpful,I strongly suggest that if you go purchase your car from this dealer, you won't go wrong and you'll be super satisfied with the level of service you receive.

from the minute you walk through the doors you can sense that the experience will be quite different from any other dealer in very positive way. The staff is highly attentive to their customer's needs and their no pressure approach makes the entire process so much more enjoyable. Every member of the Mazda St-Laurent team i head to pleasure to deal with ; sales rep Issa Sales manager Islam and Financial service manager Carine were a delight. I know my situation was not the easiest to take on but everybody worked hard to make sure i was properly taken care of and satisfied. highly recommended !

New post: Had my first service today at the NEW massive Mazda showroom. Looking forward to seeing it completed. As always I received above average service from everyone with special mention for Jacob the service guru, (JJ) and the lovely receptionist S.T.. 100% Genuine nice people with customer care their priority. Oil change in and out in 30 minutes. Happy 2019. Fantastic service. It all starts with Jacob at the sevice desk. I would come just for a coffee if i could. Pleasure to deal with. And just good people. Yes there is still such a thing as great customer service and it is found here.

Horrible experience ! Went for a part recall but was convinced to do a full service including many jobs that were totally unnecessary ? Came home after paying about $1300 and noise I comalined about was still there. Went back for the noise paid about $100 again and guess what ? The noise on the rear wheel was back۔ I missed work and went again...... Got fixed and they still tried to charge. During these repairs and spending over$ 1400 ingen warning sign came on ........ Which they didn't take responsibility for. Really strange the way service was handled !

Best experience ever! I got my mazda 2020 from the most professional team! Before we closed the deal they have searched high and low for ways to lower the price while giving me the most features! They honestly advised me not to go for unnecessary gadgets. I thank them for not trying to talk me into just spending unnecessary money like commissioned sales clerks who would do anything for you to spend more! Thank you Mazda Saint Laurent. I recommend you for anyone looking for a car and is afraid to get scammed. This team has integrity and can be trusted!

Customer service is disgusting and rude. As well it seems that the service team is pushed to sell and or forced to change things because you can't go in there with out having them try and force different things onto you. Last time I had my check up they were about to change something that would have cost be 600$with out checking with me. Not to mention the service hours force you to take a day off of work to actually be able to go. So they are aggressive force you to pay more and you lose a days work. Never getting a Mazda again.

I have been a Mazda owner for over 10 years and this is the first time I have decided to review a dealership. The staff at Mazda Gabriel St. Laurent is always pleasant to deal with and convay a very professional demeanour. But the reason I’m writing this is to commend the service department, specifically Jacob, for the best service experience one can obtain at a dealership. Courteous, respectful, helpful, and always with unmatched professionalism. The best experience at a service department. Highly recommend! Nick Athanasopoulos

We went to purchase a car six months ago - had a great experience. We were served by Lulu along with the sales manager. They were both very upfront and transparent. The transaction went on very smoothly. I just went back last week to have my winter tires installed and the staff, yet again, did not fail me. Since I had no time to wait, they offered me a shuttle service to and from work so I did not have to lose any time. I strongly recommend you visit Mazda Gabriel St-Laurent when making your next car purchase or car service.

Compared to other similar dealerships, this one is one of the good guys. It is always a bit frustrating to have to continually refuse unnecessary services if you don't use your car a lot (12,000 km a year only for us ), and they always want to see you more often than is really necessary, but if you can get passed that, they are just about as good as it gets. The location is hard to get to for us , given the constant nearby traffic issues, and the busy noisy location does not lend itself to long walks while you wait.

Having two friends that had bought a car in the last year and had horrible experiences with car dealers, I was dreading having to shop for a new car. However, Mr Richelieu made the experience so pleasant. He respected my pace, allowed me to ask questions and answered them beautifully. He did not push me or put on the car salesman game which I truly appreciated. I am very happy with the sales service I got from Mazda St-Laurent and trust their maintenance service will be as great! I highly recommend this dealership.

I faced issues with my CX-9 recently and the battery kept dying due to unprofessional work that has been done to my car by auto fix garage. However, mazda st Laurent’s service advisor Alec karabajakian went above and beyond to help me out and fix my car in a matter of 2 days also gave me a courtesy car to save me some stress about my car while getting it fixed I can’t thank Alec and the service manager Mario for their help . I’ll always advice everyone to go Mazda st Laurent for their exceptional service

Very good service. Relaxed environment , no fake or cheap smiles .If you are looking for best product for your money spend probably this is the place. If not, go and find a small garage on the corner of the street and may be you are lucky. Lilo -Sales Manager and Carine -Finance are good negotiators for Mazda Gabriel and for clients. They have an excellent relationship with banks and other external entities involved in vehicle sale. I didn't get a new vehicle but I feel that a bought a new one . Happy .

After having to call back twice to be told a car we were interested online was sold (no mention of any others available), we decided to stop in because we were possibly interested in some others (most of which do not have photos online). We were told there was only 1 person available to deal with used cars and he was busy. After waiting about 20 minutes we left. Other delaers have found someone else to help us in this same situation. And Jim, that phone number apparently doesn't belong to you...

GREAT service, very friendly and accommodating staff and clean and bright new facilites. The only thing that I can't understand is why, after having been in their new location for well over a year, they still don't have a sign indicating where their service entrance is. It would also be nice if they had more literature and signage in English in their showroom. I know all about the crazy language laws in QC, but why do they refuse to put up SOME English signage while still adhering to the law?

Keep away from this place. Dishonest dealer, hidden fees, poor service and don't even respect the warranty of their cars. I got a Mazda 3 from them in 2019, I got a lot of issues with the services as the car would make noise after an oil change, shake after a tire change, etc. I since then moved to another dealer and I've had no issue. The personal is rude and unhelpful. They tried to blame me for having bad tires, but they sold them to me... lol Like I said, just keep away...

We are always so well received and taken care off. Post sale is better than the sales team!! Jacob and Nano, from the servicing department, regularly offer an un-parallel after sale care service. Last year, they both went beyond their role, during the crazy Xmas and New Year cold period. The service center was closed but they managed to personally bring us a courtesy car to support our family needs during that time. Our car had a dead battery. You guys rock!!

They are deceitful, and did not honour the guaranteed price generated by an interaction on AutoTrader. After making excuses that cheque-signer had just left, and inquiring if I preferred a trade-in, they then lowered the offer by almost 20%. The excuse was that it was an Ontario-registered car (nonsense) which they knew as they had the VIN. This felt like a bait-and-switch to do nothing but get me on the lot. Do business with them with your eyes wide open.

I had a wonderful experience purchasing a new vehicle, was an amazing service at the SALES department only, Especially from Mr. Fouad Abdolnour. He took care of my car and provided 5 stars services at every step! even after sale. He's still calling me and asked me in case I have an issue (N.B: The car is new), I really appreciate such service, Once again, I would like to thank you for your hard work. keep going. Thank you Mazda for such employee!!!...

I am quite disappointed in their ability to communicate with customers on technical matters. I have been trying to get a hold of the technical advisor for over a week to discuss a warranty repair as well as some other aspects of my recent service which were unclear. Overall, the the comments on the service summary were quite vague and outright false. To be quite honest I don't see how this level of service supports the premium price from the dealer.

Lilo & Georges, guys your rock!!!! Best experience ever!!! First time purchasing from Gabriel Mazda St-Laurent and I regret that I didn’t visit them last year when I bought my first car. Wonderful dealership, very friendly stuff (Lilo & Georges) ....Very satisfied from my choice for the CX-5 signature. Looking forward for the best experience in the after sales support!!!! Highly recommend that dealership.....Go and see Lilo for your next purchase.

I would like to share with you that I had an appointment at your service today, August 28, 2018, and I would like to thank Mazda Gabriel for their hospitality, and I would like to appreciate Mr. Jacob Javid ( Technical Advisor) for his warming hospitality and his service dedicated. He has excellent prefossional personality in taking care of the Client. Thank you Mazda Gabriel in ville-St-Laurent again for such a team you have. and Thank you Jacob.

My family and I have been purchasing and leasing our vehicles with Paul M and the Auto Gabriel family for over 20 years. From new and used ( Rav 4, Audi A6, Nissan Murano, Mini, Mazda Mx 5, Mazda Cx-7 and the newest edition Audi A3 cabrio) he and his staff have never let me down. Service, sales and parts are and have always been on point. Let's face it , he also makes a great espresso. Thank you Paul, Lilo, Carine to name a few. See you all soon

I purchased a Mazda CX-5 from Mazda Gabriel. Fouad was my advisor during the purchase. He was very friendly, lovely and nice. He gave me great advice on which car to choose based on my needs and handled all the paper work for me. Especially during COVID when sourcing a car was difficult, I received the car only two days after I made the purchase. I am completely hapy with his services and recommend it to everyone who is interested in Mazda.

I’ve been going to this dealer for over 2 years and I definitely give it a 5 stars. The service is really good, I never had to go back for any technical issues but above all, the customer service personel is what keeps me going back. Ask for Jacob! He does an amazing work. He is very professional and courteous, always greets me with a smile and make sure that everything that needs to be done on my car is done and done right. Great place.

Great service in the used car department from Soly. This dealership is very efficient and they are flexible with appointment times. I was able to pick up my car two days after choosing it, and when I found some issues with it the following week they were able to have it fixed the same day. I would recommend this Mazda dealer to anyone looking for a used car and reliable, friendly service! Thank you Soly! PS. Loving my Apple Carplay :)

Leased my car in June 2014 right after they opened. Very professional and they get things done quickly. Feel like I got a good deal. Also had body work done twice so far (unlucky me!) and they were very quick to respond to my questions, gave me a quote via email through pictures and set up appointments very quickly. Arranged to have my tires changed at the same time and they even store them for me. Very reliable and easy to work with.

OMG i went there to buy my new mazda cx 30 and i received the best service ever there especially from Fouad and Carine, guys i'm just out of words to describe the way they took care of their customer and even though i bought my car they are still calling just to know if everything is good. So i will strongly suggest this dealership if you wanna buy a new car because they went far beyond my expectation. i really recommend this.

Great service and staff. Was very helpful from honest suggestions and tips during purchasing process. Felt no pressure of upselling or hidden costs. Everything was explained and any issues or concerns where responded in a quick and efficient manner. Highly recommend to all my friends and family. Thanks to Lucas M. for helping me choose exactly what I wanted and to Carine H. for answering all of my financial questions.

I could not have received better service from their salesman Jacob. He got me everything i wanted and was able to squeeze every dollar to get me a great deal on my new CX-30, all while doing so with honesty and integrity. If there's anyone you want to deal with at that dealership, it's Jacob. One of the nicest guys I have met. Special shout out to their sales manager Moro! What a pleasure it was dealing with them all!

I bought a mazda 3 2019 GS from them and would highly recommend this dealer... excellent service! On time delivery and they offer great deals. Special mention to George and Ashish - Great guys, explained everything about the car and unlike other sales persons they didnt push me and gave me time to think and decide. They left me feeling highly satisfied with the purchase Thank you Mazda st Laurent Gabriel!

Superb Service! I got my brand new Mazda Cx5 2022 a few weeks ago from this dealership. I would like to thank the staff most especialIy Fouad who was professional and efficient. He was very helpful and answered all my questions and concerns. I was given excellent service from the time of inquiry even after post sale. I would highly recommend Mazda Gabriel St Laurent if you are thinking of buying a car.

Great customer service i personally dealt with FOUAD he was very helpful and had my best interest in mind , treated me like a valued client. He was fully aware of the mazda product explaining all the new mazda features in details. Never hesitate to take my calls nor answer my questions at any time even after working hours. I really appreciate the treat and the service I highly recommend it as well.

George was really helpful, knowledgeable and prompt as my sales person in the purchase of a new car. I felt that he genuinely wanted to help me make the proper purchasing decision for my situation. I regard him as a friend after this transaction and highly recommend him and the dealership for purchase of a mazda. PS - am loving my new vehicle- thanks so much George for taking such great care of me!

This review is for Maxime in parts I believe he is the manager of that department . Maxime was he only one that tried to solve my problem with my keys. He was very busy but still helped me out and found a solution. I will follow. with a one star review for the SERVICE MANAGER If you look at the reviews you'll see the positive reviews are only for the SALES!!! I think that speak for itself...

I bought a CX5 from Fouad last month, all the team were good with me.. they were good & helpful, But the biggest help & assistance was from FOUAD ABDOLNOUR the sales rep. Who did a great job in the deal & his best to please me as a client.. I recommend everyone to go see FOUAD for any assistance.. Special thanks to Maya Bedo as well for the great effort.. THANK YOU MAZDA GABRIEL ST LAURENT

I am contented with the transaction I had with Lilo. I got my Toyota Yaris from him. He explained all details and I appreciate how he found a way to add a camera in the car I purchased. In fact, they are really closed on Saturdays but he gave an exception to see me since I am stuck at work on most days of the week and can't come. Thank you for the guidance and service, Lilo!

So first thing the service was good, i can’t say it was great but good. The sales agents that helped me were Maya and Fouad both were helpful gave me all the information necessary and they were friendly. Secondly their finance agent was very helpful very nice and walled me through all the process and everything. Would definitely recommend compared to other Mazda stores.

Antonio and Carine!!! They were the best!! Antonio was very respectful and understanding of our needs. He followed up with us in due time, and always answers my calls anytime of the day. Carine helped us a lot financially and resolved any issues we faced. The process from start to finish was flawless. Very happy to be part of the Mazda family! You guys are the best!!!!!

I have never dealt with or been to this dealership. yet they somehow have my email and phone number AND name to email and call about a car for sale on facebook where no personal information was ever given out not even my real name. When i called to ask why this person at the dealer has my contact info the receptionist was very nice about it but couldnt give an answer.

I have got excellent experience in Mazda Gabriel Saint Laurent, especially with Sales consultant George Tayyar who was super active when I bought my car by his full explanation of all features and their very good services and honestly he gave me great advices , he was very friendly and welcoming person. Thanks so much George and thanks for all of Mazda Team.❤❤

Excellent professional friendly service from sales team, sales Manager, and all other staff members too. Can't believe it was the last Mazda dealership I visited. Should have been the first one and would have not wasted my time elsewhere. Straight shooters, no weaselling. And best of all, BEST PRICES!!! I will definitely continue purchasing my vehicles here.

I purchased a used 2019 CX-3 GS with Ali LILO. I came prepared to deal with a car salesman but learnt that I was dealing with an honest, caring sales manager. Lilo was patient and accommodating through the entire process, not stressful at all and I really appreciated that. Thank you Lilo and Mazda Gabriel St-Laurent. I'll see you again for my next purchase.

I sold my car to them and they told me 23000$ and after when I show up to the dealership they offered me 22000$ saying the value is going down but you offered was 23000$ couple hours ago and your telling me we can’t buy it that much because Toyota sending the money we won’t sell it here but what I find out your selling the car at your dealership for 5kmore

Fouad was a great sales representative who really helped me get my car. I'm very satisfied with his service and the time he gave me to explain the car details. These days inventory is difficult with new improts of Mazda. I was very satisfied by the realistic delays and honesty that Fouad from Mazda Gabriel had with me on price and inventory. Thanks again!

I have been so many place in Montreal for looking a car . But the one that I trust is Mazda Saint Laurent 5850 . Also every one there very friendly and smile. Jad very good for explains about a car when you need some things he always help me , carine helped me for bank I like both of them . I will bring my brother to buy car from your company again.

The whole experience was 5 stars and honestly Soly is AWESOME!!!!! Super professional, friendly, never a dull moment and honestly just a great human being!!! Highly recommend this dealership you cannot go wrong Carine is also very great !! Go see them if your looking for either a used card or new car you won’t regret it ! …

It's been a few months since I bought my car, after looking on other dealers, I've decided to buy at Mazda Gabriel, thanks to the amazing job done by JOE. He was very attentive and patient to explain all our questions, helping us to made the best decision and a great deal! CARINE also have done a great job related to the extend warranty options.

Yesterday I had my Mazda3 serviced at this location. I've been coming here ever since they opened for business. Its the 3rd Mazda dealership that has had my business since I bought my car, and it's the absolute best. Probably the number one service destination in my 50 years of driving! Hats off to Jacob, my Service Advisor, also the best ever.

Friendly and professional! The best dealer i have ever dealt with. I went there counting only on the second chance credit, but these guys put some real effort dealing with financial institutions and got me first chance low rate loan on a used car. No hidden fees. All the info provided on a car was clear and just. Highly recommend this dealer.

The used department's manager is disrespectful and wouldn't even meet you, he would use one of his sales agents as a middle man/woman, and wouldn't even bother to check the vehicle you are offering. Those are all typically moves to down-value you as a person and vehicle. I felt pure disrespect, and borderline insulted. The staff is polite.

Great service overall even if the wait time was almost 3 hours for a software update and an oil change. My appointment was at 10am and the car was only entered at around 11am. Regarding the staff everyone is very nice and have a good customer service. Special note for the excellent and great customer service provided by Bob. Thank you

Avoir this place: horrible experience all the way! Took a leased car came with damage. Still waiting for repairs after 5 months! Tire changes takes 2 hours instead of promised 30 minutes. No customer support, good luck to get anything done here. People who you start working with (sales rep, financial guy) all quit! Avoir avoid avoid!

I had a wonderful experience at Mazda Gabriel. Mr. Georges Tayar was very helpful and was able to respond to all my car needs and was always available for any questions I might have had. The delivery of the car was fast. Mrs. Carine Hayek was also a pleasure to work with for all my financial needs. Most highly recommend. Christine Y.

We decided to by a compact SUV but weren't sure which one to take. George was very honest and kind with us, and he helped us to make right decision. We love our new Mazda CX-3. What is most important for us, everything during the process was like we agreed on our first meeting. All recommendations for Mazda Gabriel and for George.

I’m glad that I bought my new car in Mazda Gabriel Saint Laurent. I had a wonderful experience, specially by the seller Soly. Since the beginning, he was attentive and patient. We bought our dream car thanks to him. Even after the purchase, he’s still supportive and accessible. I strongly recommend buying a car with him.

Got side mirror fixed due to accident, the repair service is excellent, showing the part and explain the cost, in the end, i even got a discount on labour, while waiting i had a great chat with sales service and got a good deal. This is a great experience with Mazda Gabriel St-Laurent. Will buy car again from this place

Really great experience buying my Mazda, my sales person Umar was the best, professional, polite, no pressure to buy, knew the product well and went out of way to set up all of the features on my car at pick up. Kosta and the other people that I had contact with were all really great and made it a very good experience.

This is the second car I get at this dealership and the service is nothing short of first class. Everybody tries his/her best to make your experience the best one and guide you through everything. Thank you Fouad, Carine and the Manager for making my experience an amazing one!! For sure I will be returning here!

I recently purchased a new Mazda CX-5 from Mazda Gabriel, St-Laurent, and All I can say is that I had a great buying experience throughout the process. Ash handled the sales part, Carine the financial one and George the delivery part, and what an amazing team they make! I highly recommend their services. Cheers!

Tried booking a test drive on a Saturday to which they confirmed, I show up & the place is closed. I went to check online & Google stated they’re closed on weekends so I’m at a loss as to why they would make that kind of appointment with me. I’ve emailed them & no response. Guess they don’t want new customers.

I have dealt with Mazda St-Laurent twice and all i can say is that i get served better then at BMW. The team is by far outstanding and always ready to cut you a deal. There is little to no sale pressure and a lot of honesty which is very rare to find in that field. I strongly recommend anyone to go there.

It was a real pleasure to deal with George Tayar at Mazda Gabriel. He made me feel at ease buying my car. He never put any pressure on me and took the time to explain my options. Thank you George, you give dealers a good name. And a thank you to Carine Hayek (financial service manager) for your help.

Each and everytime I go for servicing at Gabriel Mazda, I'm always greeted with great customer service and professionalism. I'd like to recognize the great work of Haig and Bob who constantly show class and assistance with all my requests. All the best to you and the entire Mazda St laurent team

The service provided by Jacob in the service department is outstanding. It is always a positive experience to bring my car into this dealer which is something quite rare. If you want to be treated with respect and always in a cordial manner this is the place to go. Keep up the great work.

My experience sucked, i was there for the mazda 3 2014, and i was refused to get a loan, Carine the financial director did not put the effort to find me a financial istitution for a loan approvel, thank god , yesterday i got a hyundai accent 2018 from another dealer and now i am all set .

Thank you Fouad and Carine for helping through our purchase. Very professional, patient, and genuine staff who explained us everything in detail, answered our gazillion questions, gave us a quick response every time and a quick delivery. Recommend them to anyone looking for a new car.

Excellent service. Sales associate Jack Akiki went out of his way to make sure we were fully satisfied. Very professional and attentive service .Five stars.. Same goes with Financial services manager Carine Hayek, highly professional,respectful and friendly service. Highly recommended

Great job done by Fouad ABDOLNOUR.. I recommend everyone to go see him- I went to buy a new Mazda, he provided me with the best solutions & he was VERY HELPFUL .. It’s my second car I’m having from this place & it won’t be my last one. All the team were very helpful - GREAT JOB GUYS

Dealt with Lilo to get our 2014 Mazda 3 GT who was pleasant to deal with. Bought the car CPO so it came with a new set of summer tires, he even delivered the winter tires to my house since I had no time to pick them up. Very friendly and delivers on his promises! Highly recommended!

Many Thanks for another great experience by Bob Fagard and Staff on our Mazda 3. Wouldn’t take my car anywhere else. Excellent work and made me confident that I would be safe on the road when I left. Thank You Mario Santangelo and Bob Fagard!!!❤️❤️❤️ shout out to all the staff!!!

I would like to thank Jad and his awesome team for an amazing experience with buying my dream car. They are upfront with the price try to accommodate all of my needs and are really knowledgeable. I highly recommend visiting this dealership and ask for Jad you won't regret it.

I purchased my Mazda 3 recently and I am very happy with it, thanks to my awesome salesman Moe Vaziri! He answered all my questions very honestly and knew which car to recommend based on my needs and budget. If you are looking for a car, you should definitely go see him!

I enjoy my service appointments here as the team is efficient and attentive. Jacob and his team provides the gold star standard of customer service and I know my car is well taken care of. My kids are also most welcome here with the little play area and that's a plus!