Jonathan was great after two huge, expensive mistakes with Marc. We told Marc we were looking for a firm mattress. He guided us to a soft, second most expensive mattress in the store. My husband experienced vertigo with the motion associated with the very pricey bed frame. When we requested an exchange, we discovered he guided us to buy not a firm mattress. The second mattress he recommended was medium firm but once delivered, I found the mattress was very dense and heavy making changing sheets nearly impossible with rheumatoid arthritis in my hands. This second bed with standard bed frame, Boxspring and the 14.5” thick mattress, I feel like I am living “The Princess and the Pea.” The bed is too high for my 5’1” height. I am in the process of scheduling Total Knee Replacement Revision surgery as I worried about the height of this bed. Jonathan helped me to learn about the third mattress, lower profile Boxspring which we are paying an additional $836 plus delivery fee of $100. I can only pray this third selection will be right meeting our needs. In retrospect, I feel that Marc took advantage of our lack of knowledge and my husband’s early dementia, diminished short term memory and cognition. I think Marc prioritized his commission ahead of our needs.

I never leave reviews, but I just really felt like the person who helped me Steven Gonzalez really just saved mattress firm’s reputation in my eyes and I wanted to give him credit. I had spent multiple days and hours on the phone trying to clarify the delivery date for my bed and it still got delivered the day before it was supposed to and I couldn’t get it. When I called to resolve this issue the first two people I talked to seemed totally clueless on any way to help. However, once I talked to Steven he really went above and beyond to not only solve my issue but made sure I left happy as well. If you take nothing else from this review then take this. Mattress firm promote this man! (Steven Gonzalez)

I took my older parents in for a new mattress they desperately needed. It’s not an easy task trying to convince them of something they are not familiar with. Steven took such great care of us! He was personable and patient with them as they couldn’t decide on which mattress to get. We never felt rushed, and by the end of the visit we were laughing so hard. James also got in on the fun and we were all sharing stories with each other. Not only did we get a great deal but we also had so much fun! Thank you Steven and James for such a wonderful experience!

Steven was very knowledgeable concerning recommending the best mattress (Nectar) for us relative to our sleep lifestyles. Steven also advised us that Nectar was offering $300 worth of free accessories (pillows and sheet sets) for each mattress. He advised us that they should be included in the box that the mattress ships in. They were missing. I called Steven and he immediately took care of making sure they would be available for pickup at the Atascocita store. We will definitely return here if we require anything sleep related in the future.

The salesman was very knowledgeable and helpful, he explained all the different things about the mattress selections, and we were well satisfied with him being patient with us. He even stayed way past closing on Oct 31 to let us finalize our purchase. We are pleased with the mattress we chose and the adjustable bed frame with the added massage mode! It's been amazing to go to sleep with a massage, and turns of automatically! My wife and I highly recommend this location for there knowledge and selections on there showroom floor!

We can’t say enough great things about the service and care we have received here. We will buy all of our mattresses from here and would recommend Mattress Firm in Kingwood, both locations, to anyone in the market. Covid is making it difficult to purchase mattresses right now, but they will do everything they can to get you what you need, as quickly as they can get it to you, all while providing excellent customer care and service. Thank you so much for making this such an easy purchase and great overall experience.

Kyle Parsons was a pleasure to work with. He was very knowledgeable and respectful. He asked us what we were looking for and made the best recommendations to fulfill our needs. We came in slightly late and he stayed after closing and never made us feel rushed to complete the sale. He was selling a product to a career salesman who understands the value of value selling. He gave us 100% of his attention! He has the Characteristics of a salesperson that I would personally hire as a sales manager!

I love being able to write 5* reviews. Adam and the delivery folks working for this location make this super easy. Adam was very knowledgeable about the full array of products and helped us work within our budget to get something we’re happy with. While mattress prices floor me in general, this location offers competitive pricing and great specials. The delivery folks were professional and efficient, and they respected our home. Thanks for the guidance and for overall great service.

I walked in to get the best salesman, Marc Warren, who was so well knowledgeable and passionate about his job. Also taking the time to explain to me in depth about each mattress , I was so impressed with him that I bought the best mattress in the store! What an impression! I thought he was the manager as he took on another customer and resolved another issue as well. I only came to look and ended up buying the best mattress in the store due to Marc Warren !

Luis and Steven were amazing!!! They were very knowledgeable and helpful but most importantly they were extremely patient. We did not get any sense of high pressure sales at all. Almost the opposite. They allowed us to take our time and make sure we chose the mattress that was best for us. It took us 4 visits and so many questions before we finally made a decision on which mattress to buy. If you need a mattress you cannot go wrong with that store.

My husband and I had a great experience buying a mattress here. Steven was super helpful and knowledgeable. He spent a lot of time showing us different mattresses and helped us find a good one that we both like. When I went back in to purchase, Mik was really nice to work with and organized everything for pickup and delivery. Customer service was great all around. Highly recommend stopping by of you're shopping for a new mattress.

The service was excellent. I don’t know what to say. I showed up there looking for a mattress to be picked up on the same day and they made it happen. Usually takes about a week to deliver but they were able to personally deliver it without any delivery service, I think it was the manager who actually offered to deliver the mattress to my home. Very grateful for that definitely would recommend.

Steven was very helpful and knowledgeable, and as a result we were in and out of Mattress Firm surprisingly quick with everything we needed. On top of this, he made sure to get us the best financing he could and worked with us to verify that we knew exactly what it was we were buying. We’re very happy with out purchase and with the customer service.

Pat was our salesman and also the store manager. He was very helpful with a system to help us find our comfort level. He also gave us a great deal. We were at the store on 8/3 after 5:30 and our new bed was delivered the next day on a Sunday at 3:15. Great service, Pat. Thank you so much. P.S. We also liked him a lot.

The store manager that greeted me was smiling and friendly. He was well informed about his products. His suggestions were helpful in making my decisions. He handled everything professionally . There was no hard sell, just a professional doing his job. He had a great sense of humor, also. I wll likely buy their again.

Pat is amazing! He helped me find a mattress and was so patient considering I'm so indecisive lol He was honest and extremely knowledgeable on the different types and what would suit me best. I highly recommend this store and Pat. I didn't feel rushed or just another sale. He truly made me feel welcomed and valued.

James Hammock was awesome! He was so helpful and knowledgeable. He listened to what we were looking for and wasn’t pushy or try to sale us extra things we don’t need. He helped us exchange our mattress and save money. He was great. We had a good experience and would go back to this store for our next mattress!

Met with salesman Adam at Mattress Firm's Kings Crossing store. Adam was outstanding educating me on mattress & pillow styles, functionality, & application I needed. Purchased a Pressuresmart plush pillow top mattress w/adjustable base. Promptly delivered 3 days later. Excellent salesman & delivery service.

Absolutely wonderful experience. I was looking for an adjustable base and James was incredibly knowledgeable and patient with all my questions. He went through different pricing options for each type of combination and helped me come to a solid conclusion with my choice. Thank you James for your help.

Adam was very friendly, spent plenty of time explaining all the features of the adjustable base and assortment of mattresses. I’m very pleased with this experience. We bought the same base / mattress set as my son and daughter n law bought just a few weeks ago. Thanks Adam for the great service!

They had a good selection of mattresses from which to choose. Mike did a great job of explaining the features of the mattresses we considered. And he was very helpful guiding us through the purchase process. Overall, it was a great experience. And the new mattress will be delivered tomorrow!

Regina was amazing with my husband and I!! We must have switched mattress choices 5 or 6 times and she was very patient, knowledgeable and friendly the whole time. We highly recommend this location and sales person. Especially if you’re not certain of which mattress is your perfect match!

Went in for a firm bed as my back has been giving me issues. Steven was our salesman and made sure we were well taken care of. We purchased a king size firm mattress and he made sure we were satisfied 100%. We will be coming back in the future for pillows. Great prices and great staff!

I took my parents to help them choose a new mattress today. We were all very impressed with Marc, our salesperson. Marc was extremely knowledgeable about the mattresses that we were interested in. He was kind, courteous, and made buying the new mattress a breeze. Highly recommended!

Very pleased with the selection and service at this location. From the moment we walked in, Mike was extraordinarily helpful and very knowledgeable about the products that they carry. We made our selection and in less than 24 hours our mattress was delivered. Highly recommend.

I came in and wanted to order a Trundle bed so they looked up what I had purchased before for this particular bed and within 20 minutes, I was out. They were very helpful and accommodating for delivery. This is the third time I’ve purchased my mattresses from this location.

Michael was very professional. He put us at ease and made our buying experience pleasant. We did not feel pressured and feel we bought the matress that suited our needs and at a fare price. We recommend that you see Micheal if you need a mattress. He will do right by you.

Michael was very helpful when it came to me selecting and purchasing my new bed. He let me lay on at least a dozen different mattress. Before I decided to go with the Sealy Posterpedic Hybrid. I highly recommend this store if you're in the market for a new mattress.

Great experience. Ben was wonderful in assisting us. Plus Ben was also bilingual and able to explain to my wife in Spanish the different types of mattress. Ben made our buying experience easy to choose a mattress. For our next purchase will be back Thank you

We had never been to a mattress store before. Will and Ben at the Kingwood store in the back were great! No pressure, listened to our needs, got us all fixed up and were very pleasant to deal with! We highly recommend them!

Attempted to go visit this location @6:30pm to view mattresses and found the lights on, the open sign on, isn't supposed to close until 8pm and the doors were locked and no one answered the phone when I tried calling.

The manager, Steven, did a fabulous job helping my husband and I find a mattress for my 90 year old mom. He totally took in consideration her age and cost. It was easy to decide with his expertise. Very impressed!

Mike Hoffman is one of the best, if not THEE best guy when it comes to customer service and knowledge of the mattress. Was the most helpful and I will recommend him to any and everyone that is looking for one!

Ben was enthusiastic but not high pressure. He was methodical in his presentation of products and confident about his information. He was genuinely interested in our getting a mattress suited to our needs.

Outstanding salesmanship. No pressure but all questions answered. Marc was very knowledgeable and helped us select a mattress very similar to the Kingsdown we were in love with for 14 years. Nicely done.

Ben was amazing! He helped my husband & I locate the perfect mattress in under 15 minutes. We'll be back for the California King! Excellent customer service and he got us under our price range!!

My sales person Jonathan was awesome. He was very helpful. He made great suggestions for my needs. He was very knowledgeable. I would definitely recommend him as well as this location.

Very professional, and patient. Adam took the time to ask exactly what type of mattress I was looking for and just showed me those types. Which saved time for both of us.

Mark is awesome! He is so knowledgeable and always provides the best customer service with a smile. If you're looking to purchase a new mattress go see Mark.

Salesman was very knowledgeable and extremely help. Transaction was handled promptly and he arranged for our pick up of the mattress the next day in Dallas.

Benjamin is awesome - super knowledgeable and pleasant to work with. We had a very positive buying experience and will go to Mattress Firm Kingwood again!

The gentleman who helped us directed us to the best money-saving option for us. Also helped us get out if the store quickly and made us super happy

Dennis helped us choose a mattress, sheets, mattress cover and pillows. He was very helpful and knowledgeable. I feel good about the purchase!

The salesman Ben was helpful and friendly. Those qualities always make large purchases easier. I recommend this Mattress Firm location.

Great customer service and products as well as great sale! Appreciate having Mattress Firm so close to my home too!

Mr. Mike was amazing. Quick and knowledgeable. Will definitely come back to Mattress Firm in Kingwood

Benjamin was very polite, helpful and knowledgeable. It was an all around easy purchase.

Micheal Hoffmann was a great salesman he def got the job done

Marc… was awesome great salesman , very kind and helpful.

Great selection knowledgeable staff and comfortable beds