Do not trust them with your car. Arrived back after holiday to find bumps/ scrapes on the car. It was also totally filthy. Not just a bit of dust. It was caked in bird poo, water marks, dirt…. It hasn’t rained since we’ve been away. A totally dodgy company offering an appalling service. Stay well clear

Car was in a disgraceful condition when I collected it. Covered in mud and whoever drove it carried mud into the car on his/her boots. The pedals were thick with mud, there was mud all over the carpets and down the side of the driver’s seat. Don’t expect this company to treat your car sympathetically.

Used the meet and greet service at Heathrow airport and the service was first class. Dropped the car off the bloke was friendly and explained everything on returning the woman in the office was friendly and the car was ready and waiting for us, it couldn't have been any quicker. Highly recommended

Booked parking at Heathrow with these via Holiday Extras for a 2 week holiday. I found the drop off & collection process really simple and staff friendly and helpful. Car was returned in the same condition I left it with only 5 miles on the clock. Would use again.

DO NOT USE THIS COMPANY. THEY USED MY CAR FOR THEIR OWN PERSONAL USE AND AS THE CAR HAS A TRACKER ON IT WAS EASY TO PROVE THEY EVEN DAMAGED ONE OF MY WHEELS BUT ACCEPT NO LIABILITY FOR IT. THIS COMPANY IS A LYING UNTRUSTWORTHY COMPANY STAY WELL CLEAR PEOPLE

Had to wait over 30 mins for my car to be brought on site so i could go home. They have given me an email address to claim a refund no response. I wouldn't use them again as their customer service is shocking and their no wait guarantee is a complete lie.

Absolutely terrible took ages and ages to find really poor signage running late for flight and they faffed about and wanted us to move car again couldn't even put a registration in right unfriendly unhelpful would rate zero if that was an option

No real issues, bit confusing both when you park and when you collect (ignore the YouTube promotional videos of a smiling lady greeting you ), many parking companies use the same desk and I didn't even see Maple listed there, we just asked

Having paid £280 for a week, I have just collected my car from maple parking meet and greet booked through holiday extras you and am appalled at the state of my car, it is covered in mud and looks like it has been joy ridden in a field. The

we used terminal 4 + 5 Maple Parking for our trip to Boston and have 0 feedback for improvement. Got the job done with 0 faff. Our car was left in a convenient spot to pick back up again. The absolute star of our experience was Penny, our

DO NOT USE. Returned to a cracked windscreen, they’ve taken no liability. Tried to argue that it was like that when I arrived…it WAS NOT. They were clutching at straws on cctv and tried to imply a smudge was. I then asked what they expect

Extremely poor service. Instructions on dropping the car were unclear and upon my return I had to wait 30 minutes in a freezing cold car park at 7:30 in the morning. If I wanted to do that, I’d have waited for the train. My car was never

We parked our car using the Sofitel at Heathrow airport and maple parking were the agents for the meet and greet , they handled our meet and greet as you would expect and we went on our way , when we returned there was a minor issue with

Used Maple parking 2 weeks ago flying from Heathrow terminal 5. After travelling from the north, this was the easiest place to find, also on the outskirts ( no travelling through town centres)we were met by friendly staff, straight onto

Location is close to terminal 4, very near for a low-cost long-stay car park. This means that the (free) shuttle bus journey is very quick; just three or four minutes! Reception was friendly and efficient too. Very good value for money.

Returned to collect our car to find all windows open and bonnet popped. When we questioned the staff they were vague with us and told us the driver had noticed a burning smell when bringing the car back to the car park. My husband is a

Absolutely avoid this business at all costs. I came back from a long tiring trip only to see that contrary to the 15 minutes they say they send pickup buses, they sent none even after 35 minutes. we then got fed up and called them and

Roof box badly damaged (scraped) after I left the car, with roof box attached, for two weeks. They asked for pictures of the damage in to compare against the pictures they take routinely when the car is left in their care. Multiple

Booked directly with them for terminal 5 Heathrow parking. Good competitive price. Excellent instructions. Everything exactly as it should have been. Car was there on our return. No issues and would happily use again.

Not meet and greet. This is an expensive car park at t5. They charge an extra £30 to actually meet and greet. And they leave a sticker on the inside of you windows that leave gunk. Used to actually be meet and greet.

Very easy to find. Conveniently outside ULEZ. Staff really friendly. Didn’t have to wait for buses and only short distance to terminal 5. Will definitely be using again and would recommend to family and friends.

HEATHROW COLLECTION- key left on car. We have just collected our car from Heathrow Terminal 3. Absolutely appalling service from the driver at Maple parking. We called the number provided to advise

We were a bit worried about using this car park as we did see some bad reviews after booking. we made the staff aware of this when we arrived and told them we had made a note of the mileage.

Avoid at all costs. We are in the process of filing a complaint with holiday extras, trading standards and the ombudsmen due to the car being damaged when I returned from a trip.

Excellent customer service. We had problems finding the location. The post code took us to a random place. Now that we know where the car park is, it will be easy to get there.

There was no meet and greet. I had to walk around the car park to find my car. It had 7 more miles than it did when I left it 5 days later and the lights where left on...

Three stars due as it was one of the cheapest. Car had an 3 extra miles on the clock, was filthy and I suspect I have an extra chip on a wheel and a slow puncture.

I've used Maple Parking at terminals 4 and 5 at Heathrow. They've always been very courteous and fairly punctual. The main thing is the cars are well looked after.

Booking was extremely easy and straight forward. The location next to Sofitel is quick and easy to get in to the terminal and all the staff were super helpful.

Came back to see my car looked like it had been to Glastonbury on a wet year! I can see from reviews that I am not alone. The car was caked in mud down each

Good ride in, but pick up bud took 40mins to appear despite assurances that it was 3/4mins away after 20 mins waiting. ‘Every 10 minutes’ is farcical.

Amazing Meet & Greet service from Maple Parking at Heathrow. Quick, convenient, and friendly staff - will definitely use again!

What an absolutely awful company , if I was you i would avoid at all costs! Just read the other reviews …

Rude, expensive, unclear, left dirty footprints in the car, collection service unclear and awful, avoid

Appalling. Didn’t ‘meet’ at allotted time and calls not answered. Avoid like the plague.

They are parking cr in side street people taking your money avoid thee people

Complete waste of time. Basically a scam. Never even found the parking!!!

Just dropped our car off at T4 Maple Parking. Brilliant service.

Utterly atrocious. After a schedule change in my flight, I’d

its a great place to park car at very low price in Heathrow.