I gave the High Commission a 1 star review previously due to the frustration of trying to get any answers. However, once I got the contact details of the correct person she could not have been more helpful and went out of her way to assist. Many thanks to the passport officer for your help.

Response from this "service" is sadly lacking. I was fortunate enough to get my issue escalated to the High Commissioner through the Maltese government, yet many others wait for responses from emails and letters. Understaffing was quoted as

I must say that I am thoroughly impressed with the professionalism shown here. I was assisted by Mr Kresimir Hegedus who was very polite and understanding. He not only assisted me with my queries but also shared some valuable insights about

I have to be honest that I had not felt so welcoming with any embassy as compared to Malta. My case which had some passport complications was heard by the Malta High Commission and was swiftly assisted by Mr Kresimir. I was glad to have him

Well it took quite a few months to get a reply with the Maltese Citizenship office in London and after 5 months I got an appointment with Zelmira. With the correct form in hand, all documents and proof of living in the UK for 6+ year's it

My daughter applied for a visa, in between we need to travel to Istanbul. They allowed my daughter to hold process and continue after returning back to London. Absolutely outstanding and extremely helpful and very understanding. Gregory

Zelmira is a star! So kind, helpful and efficient in processing our citizenship and passport applications. However, this is a long process and may take many months, but she was up front about this and at least we have a timescale! A big

Can't get an answer by email. Can't get through on the phone. Call during published open hours to get an answerphone saying the commission is closed. Or call during open hours and get passed arpund the menu options as no one is actually

Very efficient and professional service from Zelmira. My daughter and I had an appointment with the MHC to present all our documentation for our application for Maltese citizenship via my mothers bloodline who was a Maltese citizen by

I applied for citizenship and was very impressed with the service received at the Maltese high commission. Not only was it highly efficient but the employees (particularly Zelmira Cecotova) were friendly and very helpful.

I have been trying to apply for a passport for months now, when I send the email they say it will take 2 weeks to reply but never do. I went there personally, no one would see me initially, when someone did they

Awful customer service, can reach no one by phone and are very inflexible. Still do passports in person despite the pandemic and don't reimburse you for the hundreds of pounds spent on train tickets. Do better.

Absolutely fantastic service. I was in a unique position with travelling and Chris from the Maltese Embassy had been absolutely helpful finding out the correct information for me in due time. Thanks again!

Very fast and professional! I have not expected any help after awful experience with other embassies and VFS, but here people were very helpful and friendly. Big thanks to Kresimir!

Very good experience. Bronia was always helpful and staff generally kind and humane. I just wish that there were similar services in Northern UK as it is a mission going to London!

Very rude, power-driven receptionist. Does not clarify anything until the very last minute. Acted like a 'polite' dictator (if there's such a thing). Very unfriendly.

Zelmira was so helpful with my application and even though the appointment was scheduled during her lunch by accident she got everything processed so quickly!

My wife and I both wanted to write to provide a review of the service received from the citizenship team at the Malta High Commission London.

Update: Jul 2023. Walked into Rabat, Gozo passport service without an appointment. Walked in with

They keep hanging on you when trying to call them really disgrace