Booked a room at Les Lofts because I was just looking for any 4-star hotel for a night and it was labelled as such on Google. However, I didn’t realize it is not a hotel at all and should not be labelled as one. I would compare it maybe more to an Airbnb. It is definitely an apartment owned by someone who decided to rent it out. Now don’t get me wrong, the place itself was very spacious and tidy/clean, and did look quite nice as in the photos and there was soap and linen provided. Everything was very modern and new looking, especially the kitchen and bathroom (the shower and tub were lovely). The bed was actually very comfortable and there was a balcony which looked nice and big for the size of the apartment. I think this would be a great place for longer term stays rather than just one night. One thing was the smell that bothered me a lot, like stale sweat/smoke and humid/musty. But I turned on the fan/AC and walked down to dollarama to buy a couple odor absorbers which made it tolerable. There was also a brown stain on one of the pillows on the underside which weirded me out too. The area it is located in is quite sketchy and worn down. And some sketchy groups seemed to like hanging out in front of the Dollarama. Being on top of the Dollarama was quite convenient though since you can find most essentials there for cheap. I probably wouldn’t stay here again personally just due to that I only ever need it for only one or two nights and the smell, stain, and location made me uncomfortable enough to not want to go back. But again, if you are looking for an Airbnb type of thing for a longer stay then maybe it’ll be your thing.
Rooms: 4
Service: 4
Location: 1

The worst customer service experience I’ve ever had. Avoid this company at all costs. I’ve travelled plenty for work during the COVID-19 pandemic. The only time I’ve had to cancel a trip was while trying to stay here. It was a nightmare. Every other Airbnb or hotel I booked during these uncertain times was extremely flexible. If I ever had to push a trip back, I was not charged a penalty by other accommodation providers. I was set to stay but COVID-19 forced me to push my booking back another month and a half. I had to pay an extra $50ish dollars. The accommodation was reasonably priced as is so I paid it. Now my government (Ontario) had banned travel to and from Quebec. I tried pushing my booking back again but they wanted an extra $150 for 2 nights on top of my original payment and the additional payment I already made! I contacted them a FULL MONTH before my booking. They would not let me cancel and get a refund, they wouldn’t not charge me the same price as they arbitrarily raised their prices since my booking. I was kind and respectful and they were extremely unhelpful, telling me to simply dispute it with Airbnb. They blame ME for booking during a pandemic and told me I should’ve known better... not a way to treat a customer who was excited for their stay! I will never stay here. They have taken my money and are greedy and unprofessional.
Trip type
Business
Service: 1

I don’t recommend staying here for more than 1-2 days. Too many problems to be livable in the long term. Excellent location & comfortable bed. Feedback for the management: 1. Please relocate the building’s garbage/recycling bins. When you enter the Lofts, you’re greeted by garbage bins and their stink. A plugin air freshener won’t fix this. 2. Please provide detailed instructions for adjusting the heating and A/C. Since they’re separate systems they can actually compete w/ each other which is expensive & wasteful. 3. Please re-assess the security of the building. On our final day we noticed the back door of the building, which does not have any lock or code for entry, is left open. So anyone may enter. 4. Please ask a plumber/contractor to examine the shower & tub drainage. The shower stall fills up & floods the bathroom after just a few minutes use. This makes the excellent feature of the high pressured rain shower head basically unusable. 5. Please include a larger trash bin in the kitchen. The current one is so tiny as to be unusable for proper cooking. When we arrived, there was a garbage bag half full out on the deck, so presumably the previous guests improvised this workaround solution.

Stayed two nights October with my family. The apartment was nice and spacious but on arrival (at 2 AM) the bed linen wasn’t changed from the last guests. We found stains and hairs. As there is no reception or staff present we called the provided support number but the automated voicemail ended with a message only in French which I unfortunately does not understand. No spare linen was present in the apartment so we had to wash them ourselves in the middle of the night. Don’t get me wrong, mistakes do happen and there is nothing strange about that. BUT the real issue here is how the mistakes are handled. We were forced to wash our own bed linen and make some expensive calls from our Swedish cellphones the support number. We made a complaint by email and asked for a compensation. After several mail messages back and forth with more and more obvious stalling we gave up several weeks after our stay. My last email wasn’t even answered. So in conclusion, it was a reasonably nice apartment but because of the awful customer support and disgusting cleanliness our experience was really bad.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 1
Location: 2

AVOID: While I was looking forward to staying at this location, I will start by first of all saying that the photos themselves are misleading vs. what you actually get with the property. The entrance looks like the entry way to something considerably less than a hostel and smells putrid from the waste bins in the corridor. Second, the unit we stayed in had major noise disruptions for all nights of our stay, either from excessive noise as to what felt like furniture being dragged around the next door unit in the evenings, children or extremely loud parties. We raised the issue repeatedly with security and while they eventually dealt with it, it still had a major impact on our stay. We were offered a $75 voucher for our next stay to "rebuild trust" after the experience. Given the accommodation was almost $500 for the weekend, I would not give them another dime to stay at their developments again. I don't usually write reviews like this, but would highly recommend avoiding this property.
Trip type
Vacation
Rooms: 2
Service: 2
Location: 4

The unit we rented was simply magnificent: it was a "studio apartment" with an extremely comfortable king-size bed, and superb well-equipped kitchen facilities,; and there's a huge flat-screen TV (with Netflix & ROKU networks). Our 1st week in Montreal was quite hot (30+ degrees) and the apartment has an excellent A/C system which is quiet & very effective. The bathroom is beautifully appointed with a shower to-die-for! Also, there are tons of cupboards, drawers & closets. We were located 100 metrics from a Metro station (Montrea's subway), and a 3-minute walk to Montreal's famous Atwater farmer's market, as well as a pleasant 35-minute walk to Ste. Catherine street and downtown Montreal. The staff, especially Laura & Gaetan, were absolutely the most kind and helpful people that my husband (Dr. Benoit) & I have ever dealt with. Thay were incredibly helpful and courteous and efficient! We just loved our stay here!!
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

A vacation to remember. This place looked very much like the pictures which was a plus. There were a few things that could be improved. The couches had stains from a treatment but we covered the couches with sheets. The dining room table was warped from multiple guests either placing glasses or hot food on table. Could use a fixing up or replacement. The terrace door was stuck and my other guest fixed it but it needs to be looked at. Also found hair on food prep products (cutting board, knives, spatula.) The floor also wasn't clean we found many blonde hairs. We also were missing a remote for smaller bedroom TV. Other than that, bathroom was immaculate. Laundry center washer and dryer in unit. Great. Wifi could be better weaker in master bedroom. head could be adjusted to avoid being splashed as soon as you jump in. Quiet neighborhood. Overall convenient area to get to and from town.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

The location was a short Uber ride to downtown but there wasn't much in the direct vicinity of the apartment. The apartment was okay - looked better in the pictures. There were four women staying in the apartment - there was literally 1.5 rolls of toilet paper in the place (and not the double rolls but the small single rolls). The towels were stained and quite dingy and there was visible mold in the shower. The smaller bedroom with the queen size bed didn't appear to have been cleaned properly prior to our arrival as in between the sheet and the duvet there were someone else's toe nail clippings and, there was a size able cobweb in the corner. We couldn't get the television set to work properly. Unfortunately there was no instruction manual anywhere in the apartment to assist. Overall, this was a decent apartment for what we paid but only because I booked through AirMiles and redeemed some AirMiles to bring the cost of our stay down.

Units look good from the pictures but once you get in there, they are very tired. The white curtains are black on the bottom. Weird marks and paint chips on the ceiling all across the unit. During our stay, we had an ant infestation in the second bedroom. Looked under the bed and it was filled with crumbs from a previous stay. Simplissimo refused to offer any kind of resolution except to end the stay early on a long weekend when we wouldn't be able to find somewhere else to stay. They also disallow any guests to visit and the building is plastered with cctv so they can "catch" you if you have a guest. Do not recommend these places at all. They look great in the pictures but they are dirty and lacking maintenance when you get up close. Don't do it. There are way better options in Montreal.
Trip type
Vacation
Rooms: 2
Service: 1
Location: 2

Beautiful place. Clean and conveniently located 200 meters yo the Charlevoix Métro and a few good local restaurants. Loved it and will definitely be using it again on our next stay.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 4
Location: 5
Rooms
Clean and open. Only bad side of it is the skylights don't have blinds to darken the room.
Safety
Great security to enter the building and appartment.
Walkability
Close to bus route and the Metro. Close to food and convenience store. Including having the dollar store underneath you.
Food & drinks
Close to some small restaurants that offer some good eats
Hotel highlights
Quiet

I don't know when others stayed here but when we stayed here a few months back for about a week it wasn't a great experience. The good Is the amount of space you get as it's very large, however it was dirty when it comes to the seating and couch and tables, like not usable at all. The location isn't great either but you can't fault the business for that as we picked that. The other issue you'll have is how loud it can be if other rooms are occupied, there is ZERO soundproof walls, if you have loud occupants next to u, good luck trying to sleep.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 1
Location: 2
Hotel highlights
Kid-friendly

This place is a SCAM. If your visiting for vacation this is a tourist trap, they steal your security deposit make you pay for towels and have terrible amenities. When I called to confront them for taking $600 worth of security deposits, all they had to justify it was a hand written phony tag that said noise complaint and said to sue. This is terrible for them to pray on visitors from out of town when their industry is hospitality. Save yourself the money, headache, and frustration. If your in town to visit, stay literally anywhere else!!!
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1

There was a very strong perfume smell in the space, I’m not usually sensitive to smells but it was very overwhelming. I looked for the source of the smell and never found it. However, when I sent them a message of my concern they were very quick to reply, so I did appreciate that. In the end I had to suffer with the smell all night because I was told they didn’t add anything to the room to make it smell like that. The cushions for the sofa, obviously didn’t belong to the sofa, couldn’t sit or lay down and be comfortable. I will not book again unfortunately.
Travel group
Couple
Rooms: 3
Service: 3
Location: 3

J’ai eu la pire expérience avec le proprio. Je ne recommande cette place avec personne. Ils demandent un dépôt de 300$, 2 jours avant le check-in sans que ce soit mentionné dans la description du Airbnb. Dès qu’il y a un peu de bruit, ils appellent la police et vous êtes expulser en ayant 15 minutes pour quitter les lieux. Ils prennent également le dépôt + le coût du Airbnb. La propreté des lieux laisse à désirer, il n’y a aucune insonorisation et il y a des caméras un peu partout. Je ne recommande cette place à personne.
Travel group
Couple
Rooms: 1
Service: 1
Location: 1

Had an incredible stay here in the lofts! The space was beautiful, incredibly spacious, bright and modern - the perfect place to stay on the outskirts of downtown. Steps away from Charlevoix subway station, Atwater Market and some great eats too. Street parking is a little risky if you’re not familiar with street cleaning times but there’s a parking lot at Centre D’Accueil Louis Riel with great rates only a few blocks away. Overall, the spot offered everything we needed and more. Would recommend!
Travel group
Couple
Rooms: 5
Service: 5
Location: 4

The place is extremely stylish and located steps away from the metro for super convenience to everywhere you’ll want to go. I personally walked to all destinations, the scenery was to good not too. The natural light inside the loft created an amazing ambiance to an already beautiful feel inside. The best feature for me was the bathroom. Very spacious and includes one of the most amazing tubs for after a long day of exploring. I highly recommend this place, I’ll definitely be back. Enjoy!
Travel group
Solo
Rooms: 5
Service: 5
Location: 5

J’ai passé un très bon séjour. Le lieu était très propre et fidèle à sa représentation en ligne. J’ai surtout apprécié la disponibilité de l’hôte. Lorsque j’avais des questionnements, j’envoyai un message texte et en moins de 5 minutes on me répondait. J’ai eu une problématique avec la télévision et la soirée même l’hôte a envoyé un technicien pour nous venir en aide. L’emplacement est parfait ! C’est vraiment une perle rare et j’ai hâte d’y retourner.
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Beautiful studio apartment, well organized, and clean. There were a of couple issues with the bathroom door, which did not close properly (room 203). Overall, this had very minimal impact on my stay and I enjoyed the apartment very much. The service during the day was also good. I arrived 2 hours early to my check-in time and the company was gracious to let me get settled in the apartment without issues. Would come back again.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4

Dishwasher was full of black mold. Smoke alarm chirped every 30 seconds for low battery and it took 4 hours for someone to come fix it (tall ceilings, we could not reach without a ladder). Then it started chirping again in the middle of the night and we barely slept. Clearly the batteries are not checked regularly. I asked the company for compensation and all they were willing to do was a gift card for a future stay at one of their hotels. I don’t want to go back to any of their hotels. Customer service was very poor.

Truly great experience! The location is very convenient, ~10mins drive/~20mins subway from city centre. Apartment was clean and spacious, in very quiet neighbourhood. Although there isn’t any front desk/reception, they made it super convenient by text messages. Very responsive and accommodate my early checkin and late checkout requests. Overall, great value for money!
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Our stay at Simplissimo was super great! We reserved a parking spot and then it gave us the flexibility to come and go as we pleased!! We absolutely loved our place in the 2 bedroom unit! We will definitely be back in the future!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Very spacious and clean
Nearby activities
We were able to drive to get to restaurants very close by
Hotel highlights
Luxury, Quiet, Kid-friendly, Great value

A very clean, comfortable, spacious and stylish apartment. Check in/out instructions provided were clear and the owners were very responsive. Private parking is available at additional cost and advance reservation is needed. Highly recommended!
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 4

Endroit vraiment agréable. Le lit est très confortable. Le loft est très bien insonorisé. Bien éclairé. Le seul détail c’est qu’il manque de chaudrons, et de torchon pour faire la vaisselle et l’essuyer. Je vais sûrement y revenir.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 4

A very comfortable, lofty home situated a brief walk from excellent dining and shopping. Also, Jean, the night manager was so helpful with my late arrival. Very kind regards for all his help. A+ Service
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic, Quiet, Kid-friendly, Great value

Looks nice. Beds were stained and dirty. The shower leaked through the wall into the kitchen. Kitchen was dirty. No cleaning supplies were provided. Took security deposit after I bought cleaning supplies and left apartment spotless.
Rooms: 1
Service: 1
Location: 1

Nice apartment with comfy bed, but the building is extremely noisy. Stayed here two nights, both mornings we woke up at 7 a.m. due to loud music. Couldn’t locate it but it’s probably Dollarama, the store below. Wouldn’t recommend this apartment if you want to sleep in.

This place did NOT meet my expectations. I was expecting a very nice stay in a nice place but NO. Horrible conditions. Don’t even stay here even if it’s your last option for a place to stay. 0/5 stars
Rooms: 1
Service: 1
Location: 1

The place was huge, lots of space, very modern and they had everything you needed. Only thing was that the place wasn’t well cleaned. Besides that it was a perfect stay!!
Travel group
Couple
Rooms: 4
Service: 5
Location: 4

On m'a chargé 80$ pour la maintenance non faite. Amélioration à portée sur ce côté mais mise à part convenable.
Trip type
Business
Travel group
Friends
Rooms: 3
Service: 2
Location: 4
Hotel highlights
Quiet

Our Unit was very clean, the bed was extremely comfortable and quiet. Was the perfect place for us since we were there for business. I recommend this place.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

Amazing place, absolutely loved the look and feel of the loft. Sadly I wasn’t there for long but next time I’ll definitely stay longer to enjoy it more.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

Great decoration and appliances.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Wonderful interior design and appliances.
Hotel highlights
Luxury

The apartment was beautiful and had everything we needed to have a comfortable stay. We look forward to returning to this establishment!!
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

Super cozy and clean. A bit small but definitely perfect for one person or a couple of friends. Would not hesitate to book again!
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

Excellent place close to metro confortable clean and quiet .. very good choice in the new upcoming area of Montreal
Travel group
Family
Rooms: 5
Service: 5
Location: 5

*Magnifique* J’ai adoré mes invités ont adorée, grand espace, la cuisine très adaptée, propreté, ambiance très agréable, et faut pas oublier de prendre des photos …

Amazing stay option
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet, Great value, High-tech

Lieu paisible, sans nuisances sonores. L’hôtel est très discret et situé à quelques pas d’une station métro.
Travel group
Couple
Rooms: 4
Service: 5
Location: 4

The place was great! Nice, clean and quiet! I would definitely rebook again.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Loved the layout, very modern, good service and very private, enjoyed my stay Will definitely be back
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

The place is beautiful and in a great location! We had a wonderful trip and will stay here again!
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Très beau lieu et surtout très propre.Vous pouvez faire de jolies photos et surtout c’est très bien situé.Pas très loin du centre-ville.Il y a toutes les commodités nécessaires.

Calme et bien situé
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 4
Location: 5
Hotel highlights
Quiet, Great value

Stayed for two nights. Apartment was large, clean and modern. I would stay here again!
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

Bon endroit pour passe du temps en famille, amis, couple ou seul Réponse facile
Travel group
Family
Rooms: 5
Service: 5
Location: 5

Great loft, great service, great stay! Nothing bad to say. It was like a luxury hotel next to downtown.
Rooms: 5
Service: 5
Location: 5

Great place to stay. We stayed in the 2 bedroom apartment. Enjoyed our stay and would recommend it.
Rooms: 5
Service: 5
Location: 5

Nice and lovely place, spacious, good location. I recommand
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

Wonderful place to stay, great proximity to metro and easy check-in/chec-out.
Rooms: 4
Service: 5
Location: 4

Photos are accurate, very clean, decent area.
Travel group
Couple
Rooms: 4
Service: 4
Location: 4

Wonderful loft
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Apartamentos bem decorados, de qualidade e muito amplos. Próximo ao metrô. Wi-fi bem rápido.

Excellent
Travel group
Friends
Rooms: 5
Service: 5
Location: 4

Its great here, ill come back for sure

Thank you. A+++