So I am very reluctant to send my clothing out from horrible experience from other places but I have been extremely busy with work and traveling so I decided to give Laundry Project 23 a try. I must say I am EXTREMELY PLEASED with their service and communication. I emailed them a question and got a response within the hour. They picked up my laundry at 8am and it was waiting for me when I got home from work, before 5pm. My laundry smelled clean, my clothing was folded and packed nicely, my dresses were hung with care, my sheets, towels and comforters were folded and packed professionally. They just gained a happy new customer. Thank you so much for your great service.

Dropped off at 7:45am. I just walked into the place on a Thursday with 2 big bags of really smelly laundry during our trip to NYC with 4 teenagers. Really dirty socks from sweaty feet and a week's worth of all types of clothes. Asked for same day service at drop off. Came back at 5:45pm and it was folded neatly and sorted. Cost was about $45 for it. Smells good. Totally worth it. They charge by the pound of dirty clothes. Saved me 3 hours at a laundry on a trip. The guy was friendly at drop off and pick up. Folding was really impressive and included in the price. The folded clean laundry was all in 1 bag at pickup. Highly recommend for a time saver on a trip.

Used this service for same day laundry, had them pick up at 9AM as discussed. It's 9:07PM, have not heard from them. A good thing I moved my flight one day, or I would not have my laundry by the time I flew out. Just received an email from the owner stating you guys complain all the time, "Any pay information no delivery do you understand light thank you." I think the actual service itself is good and I do not have complaints about the laundry but the response I got about where my laundry was was that they forgot. I didn't receive my laundry until the next day.

Absolutely fantastic experience- I walked in as an overseas tourist with a bag full of sweaty summer clothes this morning and got to collect them tonight, looking and smelling like new. I wish my laundry at home would turn out this way. The icing of cake for me was that the friendly owner Joey still remembered my order without even having to check my order label, given the fact the shop was superbusy both in the morning and evening. Thank you for your fantastic service and all the best for you. :)

Finally a laundry service in this area that will clean your clothes exactly how you want. Pranai explained all the services in detail and I went with the Well Heeled package as I had a few items that needed to be hang dried. You also have your choice of premium detergents like Seventh Generation. Everything came back nice and clean and well taken care of. They even ask you what temperature wash and dry you want. Love it!! Will try their dry cleaning next.

Do not go here for alterations. They hemmed a pair of pants I brought to them too short, realized their mistake, and then re-sewed on some of the fabric the get the correct length. I didn’t realize until after I picked up the pants and was ironing them at home. I gave them the inseam measurement, wrote it down on a post-it, and watched the woman at the counter tape it to the pants. Totally incompetent.

Quite truly the worst experience I’ve ever had. Not only were my clothes not delivered in time as promised, I was left on a 2 week trip with NO clothes due to because of this place. They did not respond after numerous phone calls, texts and an email. Then made me pay even though they didn’t deliver my clothes before I left the city. DO NOT GO HERE. It is a scam.

I came in desperately looking for a quick hem job on a pair of trousers. Out of the 5 cleaners that I went to they were the only ones willing to accommodate my inquiry. The two guys that helped me did a stellar job and I received outstanding customer service. I will definitely try out their other services based on this positive experience.

They were supposed to pick up my clothes from the motel but never went to pick them up. Only found out when I returned that night. When I called they kept saying they went to pick them up but refused to tell me which hotel they went to. Used another company the next day and had no problems.

Absolutely loved this service when I lived in Chelsea. Fast, fair pricing, everything you send out comes back smelling fresh and neatly folded. Would get reminders to do my laundry which was appreciated. Solid and highly recommended option. Wish I lived closer to use this service!

Super fast, understanding, and clothes look great! Very convenient if you’re in a time crunch or want to treat yourself to not doing laundry one day. It was my first time trying drop off/pick up service and I’ll be sure to do it again with laundry project 23. I’d recommend!

Excellent communication. I had a laundry emergency and needed almost 50 pounds of laundry cleaned. They finished and sent back my clothes in a day. I really appreciate their kindness and friendliness! Pickup and drop off was right on time too. I will definitely use again!

We have used several laundry’s, but Laundry Project 23 is our favorite. They are super friendly, pick up quickly with same day return. Also great is they neatly fold and separate package your underwear/socks - so easy to put all back in the drawers!

Amazing service. Yeah, they are a little bit more on the pricier side, but after the previous experience with Quick Coin, this is the better option. Their customer service is beyond exceptional. I hope they stick around for a long time. Thank youuu.

Para que no lleves demasiada ropa en las maletas durante tu viaje a NYC, por 3.75USD puedes cargar tu mismo la ropa sucia en una lavadora y lavarla. Secarla son otros 3 USD. Es mucho más barato que el servicio de lavandería del hotel.

By far the worst cleaning service I’ve ever used. Paid for them to fix pants they came back still broken and charged me for it. I received my laundry back with another persons underwear in my stuff which is unbelievably disgusting.

Avoid at ALL costs!!! Horrible service, they ruined my white shirt and denied responsibility and shouted at me. Please go anywhere else. This location is extremely unprofessional and should not be in business.

They do a great job, however I tried to pay $9 for my collard shirt and they said I had to pay with cash instead of a card. I have always paid with a card, and the woman refused to let me pay with a card.

Incredibly nice people run this place and their attention to customer satisfaction is stellar. We needed to store some luggage for a few hours and they were super accommodating! Really great experience.

First time doing laundry in NYC. These guys are amazing, fast, responsive, well priced and friendly service. Fixed buttons on my coat without me even saying anything. 100% recommend. Thanks guys.

Did a wash and fold service with them! It was super well priced, really nice people,excellent election of laundry detergent, and very fast. I will definitely use them again while traveling!

Great work and great people! They offer lots of different options (scent-free detergent, different fabric treatments, etc.) and are very reasonable. Best place I’ve ever taken my laundry!

$15 minimum by weight, $1 per item for hang dry, free pickup/dropoff, same-day pickup even for hang dry! Hang dry shorts will have 2 safety pins in them attached to a hanger

great place. Both dry and regular washing are great. Shirts are always clean after the service. I recommend this place to whoever wants same day delievery. Excellent job!

The friendliest and best cleaners I’m so happy to have found. The turnaround on my clothes is crazy fast and they’ll shoot you a text when it’s ready for pickup.

The best in NYC. I couldn’t believe how fast it was. Plus, he asked me right away if I had skin allergies or smell sensitivities to any laundry products.

AMAZING CUSTOMER SERVICE. They do exactly what they say they will! Their online system isn't great though, so just call! They will take care of you!

Fast service and fair prices and well packed / folded, make sure to specify your detergent / softener, I did not and regretted it!

Great laundry spot. The owners are very friendly and they do a great job. The laundry is always ready when I get there.

The kindest people! Clothes are always perfectly folded and clean! Same day - they actually mean it! Great business!

Really incredible service. Top notch folding. My laundry was clean, fresh smelling and on time. I highly recommend.

Son muy amables y atieneden rápido. Depende de la cantidad y hora, pero pueden tenerte todo listo en el mismo día.

Extremely fast turnaround time and immaculate folding, they also always pick up and drop off my laundry

Great laundry service, very friendly, very precise and delivers a great service. Thank you!

Amazing service and super quick whenever I call. Love these people they make my life easy

Loved this place - amazing service. We were staying in a hotel and it was just seamless

The best. Always on time. I don’t know what I would do without Laundry pProject 23!!!

Great service! Pickup and drop off went smoothly. Thanks for the help and service!

They always do a great job. My laundry comes back really neatly folded and packed.

Nice people and efficient service but the perfume of the laundry is too strong

Great job on dry clean ! They know what they doing ! Thanks Pranai & Mr Choi

Laundry the way my mom did it. Always so soft, bright and smells great.

Very kind service, did a wonderful and careful wash to my clothes

Great value, great service. They deliver as well.

Excellent quality, send the laundry to the hotel

Wash and fold fast cheap good quality

Very efficient, I recommand.

They are the BEST!

Good for laundry!

Very good

Perfect

Good