Pretty disappointed with this experience. I dropped several items off to be cleaned on 1/3. During drop off, I went through any defects of my items with the employee at the counter. There was only item I dropped off that was damaged and it was a cashmere sweater with a snagged hem that I’ve been meaning to get replaced. The employee said she made a note of this in their system. Upon pick up on 1/6, the employee at the counter informed me that there was a stain on an expensive Burberry dress that I dropped off that they could not get out. I explained to the employee that this stain was not there when I dropped my items off and I was upset about this damage. She told me that she could would have the owners reach out to me, but I still have not heard anything from anyone regarding this issue. The stain on the dress is on the front breast pocket. It appears as if the garment was caught in something and then tugged out which left black scrapes/streaks. This dress was a milestone gift from my husband and retails for more than my rent which makes the damage done to it that much worse. I’m really saddened by this experience and hope the owners eventually reach back out to me for a resolution. I was excited to switch to Lapel’s because of their eco-friendly dry cleaning method, but now I’m feeling like it is not worth the extra hassle if my garments will not be treated with care. There may be other locations to this business that are good, but I’m unsure if I would return to this one.

My sleeves were not cleaned many times. Not too bright of an employee, lack of customer service, extreme lack of critical thinking or solution oriented thinking, and combative and harassing owner. Four of my custom made shirts were misplaced. I was repeatedly told that the items were not in the system...”oh, well” mentality without any regard to its affect on me. How can items not be in the system for tracking purposes? At the very least, maybe employees should know how the system works to be able to provide more insight. A waste of my time. The owner constantly called, text, and emailed for days, and was angry when I didn’t respond to his incessant harassment. I didn’t respond because I wasted enough time and was busy. I certainly didn’t care to waste my time any further He continued to harass me, and finally sent an extremely nasty email upon email upon email for hours. I literally had to block his emails. If you don’t care if your shirts are not cleaned or possibly dealing with an unhinged and harassing owner, go for it. Otherwise, I’d avoid this place.

Someone recommended Lapels on Nextdoor. The counter person was helpful, pleasant and professional. I had a shirt laundered and a suit and blazer dry cleaned. It wasn’t loud and hot like some cleaners. They sent me a text when everything was ready. I expected it to cost much more than it did. Everything looks really nice. I’ll definitely use them again for laundry and dry cleaning. I think they offer other services as well. They gave me a $5 coupon toward next visit. Highly recommended. I believe these are all franchises so the owners take pride in their business.They’ve just made everything automated so I found it kind of fun.

I have used this location many times with good results, however, today was extremely disappointing and unacceptable. When the garment was dropped off the entire place wreaked of cigarette smoke. Hoping that someone had just finished a cigarette too close to the door, the garment was picked up this evening and not only did the place smell like cigarette smoke again, so did my garment. I tried to call to leave a message but there was no answering machine. I will NOT be going back. This is not acceptable. Not only am I highly allergic to cigarette smoke, but my expensive garment now smells like cigarettes.

All of my orders are to be folder. No hangers. So when I picked up my last order, nothing was folder and everything on hangers. The ticket clearly states folded. When i asked the store associate about clothes not being folded, her answer was that “this is the way we fold on hangers”. That stopped me. She did offer to take the order back and have my orders folded. I declined. I sent an email to the owner. He indicated that he had watched the incident on video. While I think they may doing the basic dry cleaning okay, this organization doesn’t have a customer service culture. It starts at the top.

I was told about Lapels by a good friend after having stains on a treasured tablecloth that I got from Provence, France years ago. (Hate to say this, but a grandchild is suspected of contributed something I couldn't identify). I was told that the main cleaner would give special treatment and sure enough! the piece is as beautiful as it has been for probably 20 years. Therefore, when my newest and much larger tablecloth received wine stains this past holiday season, I took it to Label's and it was perfectly done. Many thanks.

I had my wedding dress cleaned through this service, and it wasn’t fully cleaned the first time through. The owner of the company was very reasonable and offered a solution. He reached out to me and wanted to improve their service. They did everything they could to help. Even though we started with a problem, we ended up being able to fix it. I really do appreciate when a company is willing to help their customers, and that’s exactly what they did. Thank you to the owner and other staff.

I brought in my rehearsal dinner dress and my fiancés button up for the wedding and they came back with more smaller wrinkles in them than when I gave it to them. I tried to steam the wrinkles out of my dress but they’re so set in I’m having to take it to another dry cleaners. Oh and the button up had tons of pieces of lint on it when I picked it up and a few strands of hair. Normally I wouldn’t write a bad review but this is wedding attire that should have had better care

Really great service for a great price. Lapels is extremely easy to navigate and has an attendant there during regular business hours if there’s a problem. The fact that I can come and go as I please is one of the main reasons that made me try Lapels out. My clothes came out great! Even when the store accidentally threw out my garment bag, they made everything right by immediately taking action and ordering me a new one at no cost to me. Will definitely be going back!

I dropped off four sweaters for cleaning and asked for a price per piece. I was quoted "around $5 each" when I picked them up, the charge was $30 plus tax. There was no price list available and when I inquired about the difference the clerk, who wasn't the same person as when I dropped off, just shrugged and said, "That's what it is. You want em?" So the moral of this story is CAVEAT EMPTOR! And get a firm quote. I will look elsewhere in the future.

Always there to do a good job and they do! I am never happy with my bill when it comes any dry cleaners , to much for the amount of work , and I always want creases in all my slacks and my Jean's why do we have to ask for this ! I have having my Jean's creased foryears mainly before I wear them, so try to do better on this ! I do like establishment. I look for their coupons in my email because my fixed income I need this discount

I recently moved to Nashville and was looking for a dry cleaning service,so I googled and this business got my attention and I decided to use them for some clothing items I needed cleaned. I was very pleased with everything, from the customer service I received to quick turnaround. I liked receiving a text message also that my order was complete. I will definitely use this company again and recommend them to friends and family.

I took my old cotillion dress in to get cleaned. It took them over a week to fully get it cleaned, but it was totally worth the wait! It looks brand new again and I am able to resell it. Thank you Lapels for your excellent work and great customer service! Instead of charging me cleaning services for a wedding dress(which technically it is) they charged me less since it was a cotillion dress. Always love a discount!

Took in my suit and a jacket for cleaning. Friendly staff and much faster turn-around than quoted, but... My blazer and pants were fine, but my suit jacket came back covered in lint, and there were creases on the coattails and a big pull on one of the sleeves that I couldn't see until I took off the plastic cover. This was my first, and last, experience with this company. Tread Carefully!

Airlines tossed my suite bag all around and everything had to be repressed Was able to get everything taken care of under 24 hours. so I could make it to my sons USAF Graduation ceremony down range... Not only did I get a text message sent to my phone, when the items were ready.. they also called me. Good luck getting service like this anywhere else. These people are awesome!!!

Cleanest storefront I've ever seen for a dry cleaning place! Very professional and efficient service. Best of all, VERY reasonable prices. I got a full suit dry cleaned for about $13. Unfortunately, I didn't live within their route for home delivery. Maybe soon! Will definitely be going back. Especially with their $5 off next order coupon they already sent me via email.

Prices are fair and they seem to get things turned around quickly. However, I have to iron the collar on all of my shirts because the hangers they use make shirt collars square. I remove the shirts from the metal hangers provided as soon as I get home but they’re still square. Having to iron dry cleaned clothes seems to defeat the purpose of dry cleaning.

They did something, I have Never had done before. My order was a few days Late, because they were trying to get stains off my Jacket. When it was ready they GAVE me a 50% discount, because I had to waite.. I have NEVER had anyone do something like that before.. That tell you all you need to know about THEM 100% the Best !!

I have used Lapels several times without issue. This most recent visit was a little unfortunate due to my suit jacket getting lost. Chris was incredibly helpful and honest with me on what occurred. He replaced my suit for me without hesitation. I was very grateful for his kindness through a bad situation.

It was my first time using Lapels Dry Cleaning and I was very impressed! They have a text message system to notify you when your order is ready, they have a military discount, and they did a great job all around Five stars! Will definitely use this company again for future dry cleaning needs!

Owner has integrity. Some clothes have color ru . It is unfortunate but it happen . Even with designer dresses. Chris, the owner, is the first dry cleaner to call me and proactively resolve a situation. He was truthful and very fair. He has earned my continued business. Always great service

asked if they could get my dry cleaning done by thursday on a monday for a wedding. they said yes. thursday comes and nothing. called several times and no one could give me an ETA. finally got my dry cleaning 2 weeks later. will never use this service again. would give 0 stars if i could.

I love this dry cleaner! They use natural components so there’s never a chemical smell. They are courteous and fantastic at what they do and I receive a text when my things are ready. I’ve taken in blankets and throws and they always come back in excellent condition. Highly recommend!

Horrible service. Was told 3 different things about where my clothes were and when they would be ready. Uniforms none the less. Never going back and definitely suggesting not to go there unless you have a back up plan on Monday morning. Never even got a discount or a solid apology.

Lapels has been my dry cleaners since 2020. I trust them with my clothes. Five stars to everyone from the front counter (Stephanie at Bellevue) to everyone in the plant. Thank You for your hard work to make me look good! Lord knows I need it. Happy Thanksgiving to everyone.

Very sweet people there. My Mother had died and I took all kinds of sentimental things of hers to be cleaned. Everything, no matter how fragile, was returned to me pristinely clean and handled with care and understanding of how it feels to lose a loved one.

I love my dress! Stephanie was phenomenal and worked to ensure my Maid of Honor dress was carefully pressed without incident or harm. The turnaround time was amazing and I look forward to using Lapels for all my future dry cleaning needs! Thank You!

Always friendly service and the benefits of a "green" cleaner, without the toxic products used by other dry cleaners. Reasonable prices. I've taken all of my dry cleaning there since they opened. A dry cleaning experience you can feel good about!

Have only used this place once, but will definitely be back! The employees were very friendly and the service was quick and good quality. The prices are good too! Better than other local dry cleaners that are more expensive for mediocre service.

The automated system is really cool, but the process needs improvement. As a customer, I want to have a receipt with an item count/record of what I am dropping off and what the estimated pickup date is. That's not currently part of the process.

Pleasant and welcoming when I came in. Prices very competitive for dry cleaning. Product was done when promised and they texted me prior about a small tear they found to see if I wanted it repaired. Store is very clean. Will definitely return

Lapels is always reliable when it comes to timeline and quality of the service. The staff are very friendly and helpful. I've been to a few different laundry/cleaner services in the area and Lapels is by far the best, based on my experience!

Very friendly. Received my clothes within 48 hrs which I feel is reasonable. Liked getting text alerting me when my clothes were ready for pickup. I had checked 3 other cleaners in Bellevue and on Hwy 100 and Lapels was the least expensive.

My first visit to Lapels Cleaners was a success! Their drop off and pickup process was seamless and super convenient. When I dropped off my coat the attendant behind the glass area was super helpful in letting me know the process since it

The end result was good however they advertise they do alterations and they don’t. I would have never tried them because I needed a quick fix on my winter coat I drove there for the nice woman to say, oops, yes, I’m sorry. Bad business

I’ve used lapels multiple times and they have always done a great job! The most recent time that I went I was late for an event and needed my suit. Lisa was very helpful and personally called me when it was ready. Great service!

The more I use Lapels, the more impressed and grateful I am for this service, especially since they upgraded to the 24/7 automated system. Cleaning is excellent, price is affordable, and hours are most convenient.

I experienced a easy drop off and pick up with no issues. I am very impressed with the logistics behind their method and will be returning. In addition my husband's suits came back looking brand new again …

I’m thankful for the environmentally safe option, however, the prices are quite high. They removed the stains from a couple items, but they did not smell “fresh”, which was disappointing after paying top dollar.

I was looking for a cleaner close to home and tried Lapels on a whim. Very friendly and helpful person at the counter. The turnaround was quick and they did an excellent job. I will be using them in the future.

I dropped off an old stained school jacket. They did an amazing job. While a few stains remained, it was so much better than before. Very nice lady working the front counter. I will def use Lapels again.

Just moved to Nashville and have been in search of my new dry cleaner. I found it. The process is simple and convenient and my clothes look better than they have from more expensive cleaners in the area!

Customer service was polite and friendly. However, not only were the prices slightly higher than expected, it took 3 days to have items returned. I was told that is the normal turn around time.

Knowing we needed a dress for an out of town wedding, the lady at the cleaners went out of her way to contact us to make sure we got it in time. They were so thoughtful and did a great job.

My clothes were neat, pressed and clean! That’s what you want from a cleaners. Rep behind the desk was not as friendly as the others (tall, brown hair)) or you would have received 5 stars.

Pricier than I thought, and I have buttons missing on my shirts and jackets. I called and let the store know, they didn't seem interested in fixing this or helping me. Would not recommend.

I love that Lapels is an environmentally friendly dry cleaner!! And they're super convenient, well-priced, and the service is quick and friendly! So grateful to have them in Bellevue!!

The lady at the dry cleaners is so nice and friendly and helpful when needed. I’m going to try other cleaners to see if I can find something a little cheaper. It’s very expensive.

This is the only dry cleaners I’ve used in the last 2 years but I will have to find another place. They allow smoking in the back area and my clothes smell like cigs. …

First visit. Friendly service with drop off/pick up. Really like the text as soon as my items were ready for pickup and emailed receipt convenient and cuts down on paper waste.

They do an excellent job of dry cleaning my clothes. The employee who helped me spoke soooo highly of her employers. What a wonderful business. I’m thankful for your help.

The automated pick up and drop off is amazing! I love it and it’s exceptionally convenient thank you for providing a solution to the old problem of convenience and time!

Love Lapels always a great job sales associates always very kind I do miss the alterations lady that they had at the location across the street I highly recommend Lapels

Lapels has great customer service! The 24 hour self service is great. I was able to speak to someone when I had a question even though the employees were already gone.

Lapels Cleaners is great! You just drop off your worn clothes and pick them up fresh and pressed. I love the convenience of being able to pick up and drop off anytime!

Very happy with there service. My jersey was ready a day ahead of the scheduled date and it looks great no complaints employees were also friendly will be going back

Super-nice friendly staff. Very happy and very happy with the quality of cleaning! Very good service and glad the clothes don't come back smelling like chemicals.

Wow! Their customer service is over and above what you see anymore. From the owner to everyone at the front of the store. What a great dry cleaning service.

I love the VIP service! I have my own laundry bag that I drop off 24 hours a day and they clean and deliver it back to me… It doesn’t get better than that!

I took our queen size comforter in and it came back in a wonderful bag which is perfect for storing it until we need it. Great job and very friendly staff.

Staff was very nice and helpful. She told me my clothes would be ready Monday and I got a text yesterday saying they were ready! Prices are decent as well.

Lapels is a very good cleaners: efficient check-in and check-out; good work, fully automated so I can drop off or pick up any time of the day or night.

Very easy! 24/7 access to drop off or pick up. I had one issue with a sign on with the machine but that was promptly corrected. Above expectations!

The prices were to high......I will continue to search for a replacement drycleaners (Ted's Drycleaners in Bellevue was a more reasonable option)

We needed a Santa outfit freshened up for this season. Lapels was very prompt, courteous and handled with care. We will be repeat customers.

Lapels is by far the best dry cleaning service I have used in the last 4 decades. Employees at the Bellevue TN facility are super nice!

Thanks for always having my clothes done on the date promised. So clean and fresh. Wonderful service! Love Alma from Franklin too!

I love that I could drop off my cleaning at 10 pm and pick it up at a time that was convenient for me. I will definitely go back

I've used them quite a few times. quick, reliable, good price. Will use again! :) and now 24/7 with their easy machine to use!

I got a faux fur coat cleaned and it looks amazing after. Also got a newly purchased item cleaned and it also looks wonderful.

They are always on time, always efficient and friendly, and I appreciate the text messages telling me my cleaning is complete

Dropping off my clothes and picking up was so easy using the machine, plus having the option to do so 24/7 is even better.

Looks brand new. Got three Tommy Bahama shirts cleaned for about $21, turnaround time was 2 days. Very nice counter lady

They’re great. Easy pick up and delivery- hassle free and even got paint out of my favorite shirt. Highly recommend!!!

I didn’t think my clothing could be saved they were so bad, but this business is great! I may open my own franchise!

Super friendly, fast service. I had my daughters cap and gown steamed and they had it back earlier then expected.

They were amazing helping get all my clothes cleaned after frozen pipes rained water on all of them! Thank you!!

I dislike the impersonal automated delivery system. The dry cleaning is good but there is zero personal touch.

Needed a dress steamed for a wedding and it was done quickly. No issues. Friendly staff. Convenient and clean.

Do a great job with work shirts. Replacing all buttons when needed. Timely. High quality dry cleaning service.

Fast and easy! Still great! I was a long-term customer elsewhere and SO glad I switched. Stephanie is great!!

They're friendly and efficient, and the location is always clean. The only dry cleaner I go to in the area!

Quick turnaround on my suit & dress shirt. Really like the kiosk and after-hours drop-off/pick-up options.

as always it was great. Clothes don well and I can pick them up on my schedule no matter what time it is.

They did an amazing job with cleaning stains out of my dress! Very happy that I took it to them :)

They went above and beyond to turn my items around quickly and did not overcharge. Great service.

Fast and efficient. Got stain out of my favorite dress! Cute state of the art cleaner service.

Awesome run business, these are top notch people!! Beautiful work on the pressing & cleaning

Very easy drop off and pickup. I use this service for my button ups and I highly recommend.

1st time to use this place. Super clean, easy and fast! I liked everything being automated.

Great location. Friendly service. I’m happy to have found them. Definitely will use again.

Cleaning done well. Convenient drop off and pick up. Good communication. Very expensive.

Lapels is fantastic! Garments came out perfect and the self service kiosk was great!!!

Great customer service and always have my clothes completed on time as promised.

Always a great experience at Lapel’s. The staff is friendly and professional.

Kim is fantastic. Friendly and knows the process well. A 5 star employee.

Easy, convenient, good pricing. I’m done with conventional dry cleaners.

staff is very nice and service is very professional. great price as well

Extremely courteous and fast! They were beyond polite and pleasant. A++

I love the automated drop off and pick-up! It makes it so easy. 12/10!