Worst experience at John Lewis White City perfume department yesterday. After browsing the furniture section me and my friend spent around an hour looking for perfumes when we were accused of stealing by an absolutely rude and entitled member of staff. She was of south Asian descent, short and of a large frame. Completely disgusted by this particular partners behaviour, who approached us with an arrogant look on her face and said with a stern voice ‘what are you doing, what are you stealing’. This happened on Tuesday the 14th of November around 5pm. I was honestly horrified, we were just about to ask for assistance in purchasing some items to only be accused of stealing instead. But before we had a chance to understand what was happening or defend ourselves she immediately called security who forced us to empty all our belonging in front of everyone. Do they have no idea how humiliating it is to be accused of stealing and be labelled as thieves in front of other customers. And absolutely ridiculous at that as no one is going to steal perfumes with 6 members of staff nearby in the small perfume aisles. What a shame as we spent an hour deciding on a perfume and when we finally found one we were accused of stealing. Im surprised John Lewis employ and encourage these kind of behaviours. (When we first approached the section there were 2 members of perfume/beauty staff very loudly arguing and saying things like ‘no one likes you; ‘don’t talk to me’. I thought we were in a scene from mean girls). To think we even considered for a second of buying furniture for our new home from this store, after today’s awful experience I’m too traumatised to return and will have to look elsewhere. I am honestly shook by the experience. I did report it to a manager downstairs but unfortunately found no solace in her apology. I thought John Lewis was a place with quality goods and even better service. But it seems to be a store where staff members treat customers with malice and disdain. Traumatised from the experience and don’t want to be traumatised again.

After careful consideration I felt I needed to review my visit to John Lewis Westfield White City 25/02/23 I had picked up a pair of Levi jeans with a red pen marked reduced price on not the only one with a reduced price on. On paying for my items at the till I was told that the Levi’s were now £80 and this was an out of date promotion. I asked as I was spending over £300 already why they could not honour the price on the jeans? A gentleman sales floor manager was called over who instead of apologising for the mistake; proceeded to tell me by law he is not obliged to sell anything with wrong prices on, I understand they do not have to sell the item, I think on this occasion he could have quite easily honour the price. He was really dismissive and went to walk away when I questioned his attitude and customer service, he then offered a 20% discount which I declined. While I understand mistakes happen and keeping everything up to date can be challenging in a department store. I have taken photos the prices on the jeans were scribbled out with a pen after I questioned why so many pairs had a red pen mark down on the jeans. I contacted John Lewis customer service and was told someone from Westfield would be in touch. No one has been in touch.Very poor service

I would give it no stars if I could. I don’t usually complain but I’m completely fed up with John Lewis and their attitude to after care. On the experience we’ve had, I would definitely think long and hard before you purchase through this company. We chose to buy from John Lewis because we trusted that they sold quality goods and have reliable after service. Both have been proven wrong. After many technicians trying to repair our TV, they have washed their hands and told us they will do nothing about it. The story is long and frustrating but it has been going on since the beginning of October. Speaking to other people, they are also experiencing similar low quality, dismissive service. I will never purchase from John Lewis again.

I must say I was very pleased to see the Quality Street pick and mix was still up and running on Christmas Eve Eve, as I stupidly left my Christmas shopping to the last moment. David at the Westfield branch was very kind and friendly towards me and helped me out brilliantly with my tin selection. Even looked up the allergy information for the chocolates and I was buying for families who have young kids, and didn't want any whole nuts. Merry Christmas everyone at the John Lewis Westfield London branch, and please ensure David gets the recognition he deserves

We visited here to have a look at all things baby in Johnlewis. Zainab, was truly amazing she showed us everything we did need ahead of the baby arriving, maybe need after it arrives and the areas other parents had spent more and where they didn’t. I was really impressed with her approach, professionalism and thoughtful attitude. She even reunited a lost child with its parents while helping us.

I had the pleasure of enjoying an afternoon meal at The Place to Eat this weekend and the portion size was good. I had fish and chips with mushy peas. We dined outside so had the beautiful view overlooking the grounds. There were jugs of water available and glasses to help yourself to. I was given a table number and the food was brought to our table when it was ready and piping hot too.

Have come here numerous times - previously for some tea and carrot cake (which was delicious) but came here this morning for English Breakfast. It was good - there was a bit of a wait for the food to arrive but I was busy reading the news. If you're looking for a quieter, cosy place then this is great. You get great views of Shepherd's Bush too.

Was purchasing 2 bedside cabinets from clearance, I said to the lady I'm going to fetch my wife. When I got back her manager had changed the price from £103 to £178. When I questioned it and said he has to honour the price on the ticket, he couldn't care less!! I don't give many one star reviews, but this chap earned it, well done that man!

Tried the cafe on a Saturday afternoon. Copy and quit place. Tried two cakes, a cappuccino and Earl Grey tea. The cakes were not so tasty and also the drinks- just average. The tea was a bit on the cold side. Had a nice view of Shepherd’s Bush. Don’t think we’ll try the place again.

I recently visited John Lewis & Partners to buy a gift, and I had a fantastic experience. Ayyoub, a young man, provided excellent assistance, making my shopping experience enjoyable. Great customer service!