I have been a loyal repeat customer of Jenni Kayne. Last year I spent close to $2000 on sweaters and this year I’ve spent over $1000 online and in the store. For Christmas I purchased 3 sweaters with your slipper promotion. The sweaters were full price. When I received them they were the wrong sizes and two of them had pilling and hairs on them. They clearly had been worn. I went to exchange the sweaters in the store for correct sizes and new, unworn items and was told that I could not because the slipper promotion made it a final sale, despite the fact that I paid full retail price for the sweaters. I did not see this when I made the purchase. Nor do I care about the slippers (which also aren’t the correct size). Even the clerks at the Jenni Kayne store said the promotion terms should have been in bright red. I have NEVER in my retail life encountered such an unreasonable policy. You have lost me as a customer and I am going to recommend that my friends and family do NOT shop at Jenni Kayne.

Cute lifestyle store with some amazing goodies!

Great service