Ordered a Brass Monkey insulated cover on Jaycar's website to be collected at their Reynella store. For some reason Jaycar did not receive the payment from PayPal but I had a receipt from PayPal saying it was paid to Jaycar and the payment was taken from my account. So I went in to the store for help. Disappointing I was told they could not do anything and I had to phone their technical department in Sydney, which I did and after a few hours sorted it out. There was no ownership of my problem by the store. I went in to the store as a Jaycar customer, the store should have owned it and sorted it, that's customer service. I will not use their website again and won't shop at the Reynella store again.

Went to local store to purchase an item listed on the Jaycar website, they did not have it in store, but telephoned another store that had one, a 3 hour round trip journey for me, did not offer inter store delivery, and offered to hold it for me. Made the 1 1/2 hr journey to the store, only to be told that the item was no longer available, and should not have been listed on the website, so for the cost of my time, vehicle, and annoyance, I received a "sorry, it was a mis-communication" not by me, but the store staff. Not impressed, will now buy on-line elsewhere, so very negative feedback.

The staff are more concerned about stealing each others sales and making commission than actually helping customers. Customers needs will always be put last and the most expensive option will always be the staffs first thought. TJ the manager enjoys talking over her employees, over-riding staff conversations with customers and stealing sales from her other staff! TJ also loves helping you if you're buying something expensive, but if you're after anything cheaper than $100 she will be rude, sarcastic, provide false product information and likely ignore you!

More interested in running as a business when asked for help as human being and offered to pay wages too if needed. But returned empty handed after a long drive to the location. I called first before going and they insisted to come with printer and they will help what they can. they said on the phone. Very disappointing. Self help is what we should work on I guess. Sorry for writing the post as it's not fair to the business and business minded people but I just wanted to document the truth. Your experience may be different but just be mindful. That's all.

Was sold 2 power supplies from the south road store that didn't work so I went to return them to reynella 10 days later, explaining they didn't work. The manager said I can only get a store credit as I changed my mind. I told her it wasn't a change if mind a neither of them worked with my DVD players but she refused to refund them. I informed her of the consumer law regarding items that don't work and she said "I know the law, I've done the training" Clearly not. Begrudgingly she refunded me and way very rude through the process

Bad customer service. No one of the 5-6 male employees present came and asked me if I needed any help, they just stood around talking about Game of Thrones. What are these guys getting paids for? I couldn't find what I needed, would have asked if they could order something in, but I decided being ignored was about the kindest service I was going to get, so I left, not wanting to expose myself to any more rudeness. I have sourced my new Adaptor elsewhere, and would not recommend this particular store to anyone.

Went in to buy a replacement power cable for my kids DVD player for the car. Was given replacement cable and when plugged in the cable blew up the DVD player. Was told I didn't read instructions properly. However I wasn't warned about any such event potentially happening. Was only offered refund for cable. Kids don't have DVD player now. Plug in and play wasn't the case. T-jay who sold me it claimed she reads everything she buys. Poor form from Jay car

Went to Jay car today to find a replacement power cord for a record player my granddaughter got for Christmas. (She somehow lost it) the young man couldn’t be my helpful on the phone and suggested I take the player to the shop so they can match it up. He suggested the one we need and set the right connection to the player for us. Thank you I now have a happy teenager and grandma has to listen to Harry Styles.

So helpful went in to enquire how to connect my surround sound system two both my Xbox’s . I had a plan and idea . They told me to check my sound system n Xbox’s for a plug . So I did . I went back and he saved me a hundred bucks by coming up with a better way . Could not be happier they cared more about offering proper products that suited my needs than just taking my money

As someone previously mentioned, customer service is woeful! 3 guys on the floor, not one assisted. This isn't the first time either, I let two similar previous experiences slide. I assume I just don't fit their customer demographic. I left and went to battery world and they were brilliant. Never setting foot in Jaycar again.

Husband (Keith) was after assistance with connecting iPod to stereo system. The friendly staff asked questions to ensure they understood what he was trying to do, then provided a suitable connection. He was impressed with their friendly, efficient and professional service. Best place he's shopped for such goods.

Pathetic customer service and given old products that doesn’t work properly, I been to store again regarding help, but Guy at front been rude and not intend to help. I send email to their customers service team but they also do not even care about complaints. Really great customer service environment

$5 minimum EFTPOS in this day and age!?!? I just needed to quickly get one small thing at this time but I couldn't get it unless I spent more than I needed to!! I assume just an outdated ploy to make me spend more money... I'll just go to another store thanks!

Somebody is this particular store does not wash their hands after using their bathroom cubicle. I had the misfortune of sharing the bathroom space more than once with a grot. Use their hand sanitiser if they have any on their counter after shopping with them.

Purchased a gadget, took it home and couldn’t get it to work properly. Took it back to the shop with my camera that it was going to hookup with and the staff members went through my settings and got it working. Can’t get any better than that these days …

I could spend hours checking out all the weird and wonderful gadgets they have on offer here at Jaycar, great range, friendly and knowledge staff... I just love this place. Plenty of parking available... Right across the street from McDonald's in Reynella.

I needed help with the installation of an electronic tyre gauge which I had bought at an different Jaycar store. The staff members were very helpful and fixed the problem. Great skilled and friendly service like this is sometime hard to find.

Excellent Service! It's Rare these days to get Good Service and a smile! Toban made the whole experience worth itso I would recommend to any woman if you are looking for anything electrical Jaycar is the place to go.

Good stock and helpful staff. I used to shop at one of their other stores but they were always grumpy and unhelpful but the staff at Reynella are always polite and keen to help. Keep up the good work guys and girls.

Fantastic service. Knowledgeable and helpful staff. I also had an issue with some equipment and after a quick check to make sure there weren't any obvious issues, they swapped the item over wothout question.

everything i could ever possibly need with multiple lovely long haired technology-technicians at my disposal? what more could i ask for? oh and that william really is quite something… hold onto that one

Legends in there! Helped me find the best cheapest speaker for my drumming. Would definitely recommend dropping past jaycar because not only are they alot cheaper, but the staff are great people

Good customer service and product knowledge from that guy who served me. Forgot o ask for his name. Very helpful, too as he showed me how I should wire up my little uv lights....

Had DOA warranty USB charger, called them, checked they had stock, then put one behind counter for replacement/collection for next day swap! No fuss! Staff ALWAYS very helpful!

Had everything I wanted on that day, really good service and the young fella that served me certainly knew his stuff, well done, will be back. Tony. …

Great customer service. Very happy staff. Helped me with what I needed. Held a product for me until I could get back to purchase it. Would recommend

Had a couple of items with a weird invoice that i needed a refund for. The guya here took their time and figured it out with no drama. Thanks!

Excellent service from a red headed bloke whose name we forgot, walked around with us heaps giving really insightful advice very patiently!

Every time I go in the staff are always friendly and knowledgeable. Thanks Levi for sorting me out this time around with great service :)

We were attended to quickly. Sales person knowledgeable on product and arranged 2 quotes for 15 lt and 25 lt car fridge and accessories.

Excellent experience. They had exactly what I was looking for. The guys knew where to find it and their advice was greatly appreciated.

had problems with my car fridge, called them up and they were happy to swap it after test running and diagnosing it within 2 hours

Had some excellent customer service and technical support over the phone today from Tyrone. Saved me so much time. Thanks Tyrone!

Just wanted me to spend as much as possible No real service, minimal information went there to buy 449 item put off by attitude

Service provided without fuss. Jaycar know their stuff! Good deal with car fridge. Impressed with a good outcome? Ken Jury

Friendly staff and very helpful. They ordered the thing I needed with no fuss and the next day. Great work Jaycar.

Always had honest reliable service. Extremely knowledgeable staff. Nothing seems too hard or a stupid question :)

Very helpful staff and knowledgeable about products...i got the wrong connection and all ok for an exchange...

Thanks Levi! Helped us multiple times, you know your stuff. Much appreciated. Highly recommend this store!

Well stocked shop. Immediate attention when I entered. Husband required a new catalogue which he bought.

I've always had great service from the staff. Website is accurate. Some products can be cheaper on ebay.

Service and staff here are great. Take the time to understand your needs and actually know their stuff.

First time shopper good selection of almost everything, attentive staff, will have to check out again

Always helpful and knowledgeable staff. A great range of products and a generous loyalty program.

I enjoy going to Jaycar Electronics, they have such interesting things there to look at and buy.

Top bunch of nerds ! They have always helped me and definitely great with industry knowledge

Absolutely fantastic customer service. You can find everything what you need at Jaycar

Great place to keep electronics enthusiasts interested. Always reliable and helpful.

I love jacaranda. I could spend all day in here planning my next project

Smaller store but they still stock a good range and have good service.

Great Staff, friendly, heaps of knowledge and easy guys to deal with.

Always a pleasure visiting with staff that know what they are selling

Usually have what i need and always super friendly helpful service

Fantastic staff. Very useful electronic gear. Very clean. Live it

Helpful, knowledgeable staff and excellent service. I'll be back.

Very helpful customer service staff and I needed what I wanted!

always love coming in. that real red head is always so helpful

Excellent customer service, great shop with great products.

Always enjoy looking at the toys.. Just a nerd at hart..

Good range at your fingertips but can be a bit pricey

Staff is always friendly and helpful. Love this store

Like shopping in the 90's only with triple the price.

Great service, friendly staff. Good range of things.

The hobbyist electronics nerd in me loves this place

Always good service Handy off street parking …

Nice store with a large selection of electronics.

It is my "go to" electronics store. Very helpful

Totally useless. The didn't have what I wanted.

Great customer service, they know electronics.

Really Great, friendly and thorough service.

My favourite store good knowledgeable staff

Great range of audio plugs and accessories.

Just like a chocolate milkshake only better

Friendly, fast service and knowledgeable !

Had what I needed in and out in 5 minutes

William was very helpful and enthusiastic

Great service friendly and helpful staff

Quite helpful staff and large selection.

Helpful staff and great product range.

Good service and a well stocked place

What a great crew, very friendly team

Helpful, patient and friendly staff.

All good-- service , price, know how

Great shop great range of products

Friendly staff, but bit expensive

really fun and friendly service

No car audio here Quite rude!

Very good sevice large range

Great staff and service

Poor customer service

Stock running out lol

Great place to shop

Very helpful staff

It’s a good store

Friendly staff

Very helpful.

Very helpful

…

Great.