Since it was so hot on these days, I decided to buy some Gelato and went to your shop on 312 Lakeshore Rd East in Oakville.You have a very good and big selection of Gelatos and they are the best I ever had. My favourites are Mango and Dark Chocolate. The Gelatos are all excellent and my wife and myself bought a few different flavours during our visits. We especially liked the Hazelnut, Mango, Dark Chocolate, Stracciatella and Pistachios. The store is new and very modern built and looks nice and clean. The employees are also very nice and great to deal with. On our visits we had the pleasure to get served from one of your excellent staff, I believe her name is Angela, and she was very courteous, polite and knowledgeable to deal with. No problems at all to buy some great Gelato and she asked us, if we are satisfied or if there is anything else she can do for us. I left the store always knowing, that I got served very well from a nice employee of your store. Keep up the good work and I would recommend this Gelato store anytime to my family and friends.

The young lady who served us was incredibly kind and helpful, which is primarily why I'm giving this place a 3-star review the gelato was disappointing . The establishment itself is pleasant and well-maintained. As a devoted gelato enthusiast, my expectations were set quite high, but to be honest, I was hoping for much more. The gelato here seemed to lack the richness and flavor that I typically associate with great gelato. It came across as more sugary and watery, rather than the robust and flavorful experience gelato should provide. There are a few other places in the vicinity that, in my opinion, offer superior gelato. I hope that this place can elevate its gelato game, as many other reviewers have also suggested. Offering samples would be a great way to entice customers, while neighboring gelato shops do offer this perk. Another star for working hours they open late which is great. I probably won’t go there again to try the Gelato but may be try their pastry

Giving this 3 stars because it was a mixed bag. The girl at the counter was excellent. She was helpful and very polite. That said, what kind of ice cream shop doesn't allow a taste? Never encountered that before. I don't need a million samples but would like to try a new flavor. In the end I was disappointed by that policy and just got one of the mini vanilla premade cones to go. $3 plus tax and the cone was mostly empty. I didn't realize I would only get a thimble full of ice cream inside and no ice cream would actually be in the cone itself. I can't really comment on the flavor as it was mostly just the taste of the waffle and the chocolate coating/bottom. Felt a bit like Oakville pushing the boundaries of pricey ice cream to me. Again the ice cream scooper was lovely and the place looked very clean but probably not worth a stop next time for me. I mean I get that I'm in Oakville and all but still.

Was in a few days ago. Place was empty when I arrived. Gentleman behind the counter served me coconut instead of vanilla and when I mentioned it to him, he got annoyed before offering to switch out my gelato for the flavor I ordered. Also asked if I wanted to try their topping and again proceeded to get annoyed when I said yes because it cost extra and I had already paid. I would have happily paid extra btw. Interestingly another male customer walked in shortly after I did and the service he received was noticeably different from the same person that served me - polite, patient etc. Some would say that it's just the old school European attitude - unfortunately to me, it’s a clear sign of discrimination. Also the gelato - was ok. Go down the road for better service and yummier gelato that’s much closer to the real deal!

Great ice cream But I was so disappointed they didn’t have all the flavors they claimed to have we had to compromise on what we wanted. If they don’t maintain excellent service they will loose clients Edit: it was a Mother’s Day weekend! A big crowed is totally expected!!!! Your reply and way of treating customers is going to send customers away! Experience is not as expected compared to the price I’m paying for the ice-cream! You got mad at the employee for putting a-little over which in my opinion was what was suppose to be on the $7+ that I’m paying for the icecream!

Il Gelato di Carlotta in Oakville is a delightful gelato paradise! Their artisanal gelato and sorbets are a taste of Italy in every spoonful. The cozy and inviting atmosphere, coupled with friendly staff, creates a warm ambiance for enjoying frozen treats. Whether you're indulging in classic flavors or exploring their inventive creations, Il Gelato di Carlotta offers a refreshing and authentic gelato experience that transports your taste buds to Italy. It's the perfect spot for a sweet escape on a warm day or any day you're craving a delicious frozen treat.

Wow! Was so impressed by the gelato here. We were greeted warmly when we walked in, and when they noticed that we had trouble deciding they gave us suggestions and were giving us a detailed flavor profile into each flavor we were curious about. Ended up getting the gianduia, mango, and strawberry and each bite was absolutely heavenly in a warm afternoon. The gianduia sauce paired with the strawberry was my personal favorite! I only wish we hadn't already had lunch so we could try the baked goods they had. Can't wait to come back!

OMG, they offer more than just Gelato! With a warm smile that caught my attention, I walked into the store and discovered that they also serve coffee and snacks. The staff professionally explained their coffee brands and flavors to me, which made me trust their recommendations. I tried their cappuccino and pistachio croissant and was blown away by the latte art, showcasing their expertise! It is summertime now, GIVE IT A TRY, PEOPLE!!!

Their Niagara on the Lake location is excellent, but I would give this location a miss. A young staff member was disrespectful to my elderly mother when she requested if she could try a sample of an ice cream to decide what flavour she likes before she bought. The staff member said "no samples". The manager was there and he didn't say anything. In the end they charged $7 for a little hollowed-out miniature cup. Not worth it.

Overall rankings - taste 3.5/5, portion - 3.5/5, presentation - 4/5 We had the Tiramisu and Giandaru flavours. The Giandaru had a nice chocolatey and hazelnut flavour but can be overpowering even within a small container. The tiramisu was very tasty, smooth and creamy and we definitely wanted more! Overall a nice gelato shop with different options, fair prices and tasty flavours.

Their pistachio gelato tastes like pistachio, mango like the best Indian fruit (which it is made from!), coffee, they tell me, from one of the oldest roasters in Florence. Oakville denizens can now get their fill of authentic Florentine gelato and paninis, and a host of other treats from sunrise to well after sunsets. Dog friendly, can you believe with special doggie gelato :)

We eat a lot of ice cream and gelato and the mint flavor with hazelnut syrup topping is just to-die-for delicious. The young woman working there who guided me towards this combo was so friendly and delightful it just added to a great experience. Everyone should be so happy to be at their jobs. Get some ice cream and stroll down Main Street… you’ll be glad you did.

came to pick up the order. waited 10 minutes, brought 3 coffees and 3 cakes thrown into a pile. I asked to close the coffee because it might spill while I take it. never closed. I had to carry it in my hands. then got a dislike. I don't understand why!!! I don't recommend anyone to go there. very poor service...my delivery was around 8-30pm. Why did I get dislike?

Nice spot in Oakville to check out for sure. No complains about the flavor and the gelato itself. They should have more size and customizing options for a person like me who does not eat lot of sugars. They also do not do samples at all. If I ask I would like less portion there should be an option to pay less for that too…which apparently they do not have.

We came here on a weeknight and it wasn't busy. We ordered 4 different flavours of gelato and none of them really wowed us. The gelato was also very runny, I'm not sure if the temp of the freezers needed to be increased but we didn't enjoy soupy ice cream. Was hoping this place would be good considering all the reviews. We won't be returning.

The best place for a gelato! The service is excellent! I always try to stop by for a coffee with my dog! We love Calotta!
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Dog Gelato, Cannoli
Dietary restrictions
No sugar options

It’s a good Gelato store. I ordered one chocolate and one vanilla, but unfortunately I couldn’t taste strong vanilla flavor and there is no any vanilla seeds as I expected as the one I tried before. I doubted the stuff mixed up with coconut instead of vanilla. The chocolate flavor is great, so overall is great if they didn’t mix up.

Just had a $9.00 vanilla milkshake and I must say it was was quite underwhelming. Not much flavour and essentially tasted like milk. Didn’t help that it was about 85% full and then the server topped the rest with just milk. We do like the cappuccinos here so we will just stick with that. The staff is very friendly.

Delish!! And lactose free options are available, though not properly noted, so you have to ask. At a glance, it looks like only the vanilla and some peanut butter flavour is, but those are just boasting lactose AND sugar-free. For example, the dark chocolate is lactose free. Also, their affogado is TO DIE FOR.

How do I know this is the best gelato in Oakville? I knew before I even tasted it: the ice cream is kept covered under lids just like the best gelaterie in Florence. No mountains of air-filled, artificially-coloured gelato here. Intense flavors, dense and creamy, all natural. Verrò a trovarti spesso!

The portion size was small and hollow and over priced for what I was getting the selection of flavours less. I went to the Niagara Falls location when I was in the area and it was a far better experience I was expecting the same. We definitely were disappointed, won't be returning to this location.

The best gelato in Ontario has arrived in Oakville. This is the closest you'll get to Italian gelato. Drove forty-five minutes to come get some as Vaughan mills location closed. The only disappointment is there's no washroom in a place you're allowed to dine in I don't know how that was allowed.

Would not let you sample any flavours of the gelato how disconcerning it's a choice you made of ignorance that other gelato shops i've never heard refuse. Also the pretenious energy isn't warranted with the replys to other reviewers who cares about your 5 stars when your store is empty ...

The Chinese guy working here has awful customer service. He should be fired, I asked to try a sample and he straight up said “no”. I was planning on purchasing for my whole family but that just turned me off. Easy way of losing a customer, never coming back here ever again, very rude!

One of my favourite places in downtown Oakville! Their cappuccinos and pastries are amazing and the staff is always super friendly. Also love that they’re open pretty late. Need to come back to try their gelato next time.
Food: 5
Service: 5
Atmosphere: 5

Like their pistachio flavour. Their Alphonso flavour has degraded over time. Not sure if it’s because if inflation. But the sweet taste too sweet and can barely taste the great taste of Indian Alphonso mango. Hope they can get the flavour back to where it was before pandemic

I was so excited to hear that Il Gelato di Carlotta is now in Oakville. My family and I have been going to the NOTL location for more than 7 years and it never disappoints! This place serves real authentic Italian gelato not ice cream and you can tell the difference!

The strawberry and the mixed berry are delicious and were packed with fruit flavor but no matter what I have gotten here it is amazing! This is the best gelato I’ve ever had, I can’t decide which flavor so I always get two.thank you Il gelato di Carlotta.

Kingsley is so tall, handsome, strong, and attractive. Ill come here more just because of him. :)
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Best gelato in town! They have tons of options, delicious flavors and also dog gelato! They’re pet friendly and you can bring your pets inside to have gelato with you! That’s amazing! I hope more businesses follow the same path!

Great service and the gelatos are excellent. The place is clean and welcoming.
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

I come here all the time year round even though it’s a little pricey because I love their gelato, latte, cannoli and croissant with pistachio cream.
Food: 5
Service: 5
Atmosphere: 5

This place is amazing! All the gelato flavours that I tried are simply delicious and authentic - just like in Italy. The staff are very welcoming and friendly. Will definitely visit again!

O my God!!!! This place is incredible insane !!!! Sooooooo many yummy choices, elegant interior, amazing service, many products from Italy, superb location and just irresistible!!!! …

Hit it ! I really nice spot with some great choices. I found the Gelato to be quite tasty and I would definitely come back. They have some seating space inside and outside. …

They serve great gelato - we tried vanilla and dark chocolate, and both were awesome. They also have tables for you to eat indoors when it’s a bit chilly outside. Highly recommend!

Probably the best gelato in Oakville at the moment. Their Mango flavour was outstanding and the kids loved the ice cream bars. This will be a weekly summer staple I’m sure.

I have been knowing Il Gelato di Carlotta for years now and every year are expanding so much because their Gelato is authentic Italian. Staff are just amazing and friendly

Service was fast and ice cream was good flavour. The caramel filling in the cone was not to our liking to be honest. Overall a good choice to try if you’re in the area.

Alfonso mango is literally not edible. Had one bite and asked them to dump it and replace. Chocolate is good. What kind of ice cream store does not allow any sampling?!

They have the best gelato, so authentically Italian. The staff is super friendly, very helpful with their recommendations. They also have excellent coffee and pastries.

Great new space in Oakville! fresh and authentic gelato + great espressos and you can also buy coffee beans here too. In my opinion the best gelato place in Oakville!

Mango is delicious. Nice to see a dairy free gelato place nearby!
Service
Dine in
Meal type
Other
Food: 5
Service: 5
Atmosphere: 5

I had the most amazing tiramisu gelato cake for my birthday thank you! I will be getting my cakes and gelato there! I highly recommend them ! Thank you Joe

I am so happy that this place has opened in oakville. Ive been waiting for it. Dark chocolate and chocolate syrup is the way to go. I have not tried other flavours.

The pistachio gelato is good but the scoop is tiny for how much they charge. I just saw other ppls review and pictures. My scoop today was half the size not even.

very friendly service and the gelato was delicious! Best lemon gelato around!
Service
Take out
Food: 5
Service: 5
Atmosphere: 5

Lactose free dark chocolate was so delicious. Cute little gelato place downtown Oakville to pick up a Gelato to go as you walk the beautiful neighborhood

Very tasty ice cream. The coffee and dark chocolate flavour are yummy. The staff are professional and courteous and very patient in taking orders.

Favorite gelato spot close to Oakville Lakeshore. The staff was very friendly and the gelato tasted great. Would visit again in the future!

Love the Gelato they are serving, it is amazing. However the staff attitude was very nice. This is a must to try @ OAKVILLE DOWNTOWN

Great ice cream with options for everyone, kids and sugar free, that is very hard to find. Good service and staff is very friendly!

Appreciate what they’re trying to do and the gelato was nice, but what they’re charging compared to the amount you get was unreal…

Love their gelato. It's fresh, with various flavours, and a little cookie as a nice side touch. Busy place with a great vibe!

Our favourite gelato place in ontario. We used to go all the way to Niagara to get it and are glad they’ve come to oakville.

Absolutely love this gelato spot, it is very fresh and perfect for summer! If you have a date coming up, take them here!

First time here and I had a delicious chocolate-dipped ice cream sandwich. I will definitely be back to try the gelato!

Delicious gelato, friendly service & very clean! So happy to have this authentic gelato shop in our neighbourhood!

Not Good at all. Got the mixed bery - just water and sugar for 6.20 (small). They must have never been to Italy.

Love love love this place! Lucia is super amazing and the gelato is succulent! Highly recommend this new place

This is my favorite place in Oakville! The best people work here. The gelato and coffee are just incredible!

Good Ice cream. Good vibes. Angela was a delight! She was very nice and helped me with all my inquiries.

Probably the best gelato in the GTA. Love the canollis too. So glad they opened in the neighborhood!

Fantastic Gelato place in downtown Oakville. Nice flavours and open later than most places.

Tasty gelato, great portions, fair prices and wonderful customer service. We will be back!

Fantastic gelato, and Italian in-law approved. The pistachio in particular is phenomenal!

Amazing gelato and cappuccino’s too! Try the gianduia, nocciola and pistachio flavours.

Pistachio gelato - incredible Chocolate orange gelato - incredible Highly recommend .

Tutto straordinario. Qualità ottima e personale gentilissimo. Lo consiglio vivamente.

Excellent, authentic gelato in downtown Oakville. For me, the pistachio is the best!

Amazing gelato! Also their customer service is top notch. Definitely coming back.

the best gelato I ever had. The hazelnut is amazing. They even have keto options.

Amazing Gelato! Their chocolate and strawberry flavours are must try :)

Really good ice-cream. Fantastic place on Lakeshore. Very helpful staff

Not bad but very expensive and they don't let you sample the flavours

The Asian staff was helpful, and the coffee and gelato were great.

Such an authentic quality gelato!! Takes you right to Italy! Yum!

Decent ice cream but owner lady and man have terrible attitudes

Amazing quality esp the pistachio and hazelnut just like Italy

Best gelato in GTA . Their orange chocolate was just divine .

Thanks Blonde vs Blonde hairstyling 163 lauder Ave Toronto

Got an espresso shot here. Love support small businesses.

Best pistachio gelato other flavors are also delicious

Great gelato and a great variety of flavors available!

Gelato was absolutely delicious and amazing service

Best Gelato. Try their Alphonso Mango. Loved it :)

Great gelatos!! Went twice in a week already.

Excellent!!! The best ice cream and coffee.

Gelato is packed with sugar and nectarine.

Excellent quality ice cream. Fair service.

YUMMMM! Love their Gianduia and Pistaciao

This gelato store is amazing …

Oakville has a new best ice cream!

bad attitude towards couriers

Very popular ice cream store

Amazing. My favourite place.

Fantastic gelato! …

Poor customer service

terrible service

Super sladoled.