I went into Hobbs in convent Garden on Saturday morning and I truly cannot express just how impressed I was with the staff, clothing and generally the uplifting atmosphere! I was served by Ellie and Mo, I requested Ellie select some items for me as I wasn't sure exactly what I was looking for in. Ellie asked me a small selection of questions relating to my personal style, colours I liked, what occasions was I going to be wearing these dresses too. While I had a browse through the sale rails; Ellie set up a dressing room for me and placed 7 items she'd chosen for me, after coming to find me I showed her the items I'd selected she said she would sizes for me while showing me to my changing room. The selection Ellie choose for me were better so much than the items I'd chosen for myself. I've never been so impressed. While I tried the items on Ellie offered my high heeled shoes so I could check the length of my dress with added height, further spoke to me about how I could style up my items up with different accessories. All in All, I don't really leave reviews on Google but on this occasion, I was so impressed with the quality and level of service Ellie provided me with that I simply had to leave a review! Photo attached is one of the dresses Ellie recommended and I truly am in love with it!

Lovely store and a great selection of clothes. Unfortunately the service I experienced was abysmal. Assistant A took the clothes I had picked out to the changing room for me. I arrived at the changing rooms and told Assistant B working there that the clothes had been placed in here already. She didn't seem to understand what I had said but lead me to a changing room at the end with the clothes hanging up. There was a young woman in there breastfeeding who looked mortified to have myself and the assistant going in there. She shrugged and I waited at the entrance for approximately 10 minutes. Assistant B went elsewhere and Assistants C and D came into the changing rooms. A few cubicles became free and no-one invited me to go in one. It was obvious they had no idea of the situation. Eventually I just walked into a free cubicle. I was challenged and I explained that my clothes were in the far cubicle and I had been waiting to try them on. I was informed that I "should have told" them about this earlier, as if this wasn't in fact their responsibility to ensure customer satisfaction! I had over £500 worth of stock in the changing room which I was in no mood to try on. In the words of Julia Roberts in Pretty Woman "Big mistake. Big. Huge".

Worst experience in my online shopping life. Ordered an item based on the committted 3-5 working days delivery. 8 workings days later I am still waiting for my coat. It was ordered as a birthday gift and Hobbs failed to deliver on a promise. What is worse is 5 emails later, all I have received are generic emails of apology with no clarity yet about when I will receive my shipment. To an insult to injury, Hobbs has the audacity to offer me a 20% discount for a new purchase at the FULL PRICE which costs more than the price I paid during the Black Friday sale. Nobody seems to care. In summary I have still not received my order after 8 working days, I still don't have response about when I will receive it and I am the only one paying the price for Hobb's failure. Edit: 10 days later my order has been cancelled arbitrarily. It was gift so now I am back to square one. I wish Hobbs had delivered it instead of cancelling it without even consulting me.

Excellent establishment, lovely interior, and amazing, cheerful personnel!!! As soon as you walk in, the excellent clothing quality and lovely air scent make you feel peaceful and at ease. I always feel welcomed by the friendly employees each time I visit that store. As managers, Danijela and Moe are such a fantastic team. Their outstanding interpersonal and people skills provide that place such a pleasant ambiance. Daniela always goes above and beyond for customers because of her charisma and gorgeous smile, which make people feel so welcomed and relaxed. Talking to lovely Italian young ladies is such a pleasure. They are friendly, caring, sincere, and exceptionally charming. I would definitely recommend visiting Hobbs in Covent Garden as the best branch in London.

The best store so far! all staffs are helpful and attentive. My purse got lost but almost two weeks after that I got contacted from this shop that they found my property! They genuinely put their efforts to return it back to me, suggested to keep it with them until I could go and pick it up myself as it's quite valuable but I don't wanna bother them too long to preserve my personal belonging cus it's actually not their responsibilities. So they posted it to my address without additional charge. I'm so grateful for their attention and dont know how to let others know so I decided to write a review here. Thank you Hobbs Covent Garden!

I love Hobbs!! Great quality and beautiful feminine ladieswear. From smart casual, all day dresses to occasional wear. You can't go wrong! I always go to their store in Covent Garden! The shopping experience is amazing every time I go. The Covent Garden knowledgeable friendly and professional staff provide a 5 star shopping experience! Assisting me finding the right outfit or a dress for the right occasion and the right size shoes!! Last week Mo and Solange helped me to order a suit that was not available in the store, find another pair trousers in another store and order it too! Thank you so much ❤

I was wanted to shop here and was browsing to see what I liked when I had to use the rest room. I have crohn's and it's really hard to live with an invisible disability. I tried to beg and impress that it was an emergency, but was still not allowed to use the restroom. They directed me away to a shop that was not even open. How debasing. I guess you cant have an auto immune disorder if you want to shop here. Theres no way I would go back to continue browsing once I found a suitable restroom.

I recently visited Hobbs and I was blown away by their gorgeous selection of dresses. The store had a wonderful atmosphere and every dress was displayed beautifully. I had the pleasure of being assisted by one of the employees, and she was incredibly helpful in finding me the perfect dress. I can't thank her enough for her patience and excellent customer service. I highly recommend Hobbs to anyone looking for a beautiful dress and a wonderful shopping experience. Thanks 106226

On a very rare trip to Covent Garden,I popped into Hobbs. I was thrilled with the beautiful occasion-wear,sense of calm and lovely stylists on the floor. Highly,highly recommended-a little oasis of calm in zone 1. Thank you to the team! If you are seeking a show-stopping Christmas party outfit and would like some inspiration,have a look at their current collection. Beautifully-cut clothes in every colour,fabric and texture under the sun. Delighted:)

I needed to buy a particular Hobbs suit for work and Solange and Mo were incredible. They not only helped me with the clothes that were in the shop, but also found a jacket at another store and organised for it to be sent to me. They have since helped one of my colleagues to source the same suit - the service here has been beyond incredible

After seeing a dress i liked online i visited the store yesterday and would like to Thank the lovely lady who helped me try on a few dresses bringing the jackets and shoes to match for me although they didn't have the size I needed she looked up where they had my size and I was able to get it sent to me

Buying a trench coat for partner, Lubar was incredibly helpful and great. She went downstairs to check a size 8 in something that wasn’t on the floor and they had it! She then spent 10mins steaming the item for us before we purchased. Very nice. Thanks so much for the great jacket! …

This is the best place in London, the dresses are stunning someone may be is not for young people, the customer service is fabulous the management too I love to shop here!!! With belts, scarfs and shoes they complete change your outfit. I suggest Hoobs to everyone ari …

Lead stylist Cuddina Ottway is a real asset to the store. They offer free personal stylist sessions and deliver honest, insightful advice. As one of London’s top stores, the space is bright, well laid out, and there are plenty of staff to help and assist.

Made a reservation for a coat to try on, but the lovely lady from the store also helped to find just the right one (and took a lot of other sizes to try as well). Great service and thank you for your patience! I am very satisfied with my coat :)

Just the best service!! Thank you so much for such an enjoyable experience this morning. A beautiful dress and full ensemble for my sons wedding in May and i can't wait! Special thanks to Jean for her amazing advice and suggestions xx

I went there to exchange a dress which was ripped at the buttons. A friendly Woman came directly to help me out and was very helpful with a quick exchange. I couldnt recommend her custom Service more.

On several occasions when going into this branch, as a person of colour, i am constantly being followed. I am sick of this and when the incident is highlighted it is brushed under the carpet!

Lovely Branch of Hobbs with a great range. Went yesterday with Mum to buy her a dress for a special Occassion & Khadra & colleagues were so attentive & polite!! I will defo go back :)

The new collection is amazing and the lady who helped me was super lovely and helped me find outfits that I can't wait to wear. This place is dangerously (for my wallet) amazing!

Need to time the visits to catch new season stock and subsequent sales to reduce prices. Choices totally subjective so maybe there will always be something for someone.

Terrible experience! Their delivery system is a nightmare. They didn't deliver on time and all they offered was a (fake) apology...

The service was excellent in Hobbs, there should be more people like giuseppina! She is very friendly and helpful …

Very nice clothes, dresses and petit sizes!! Amazing services!! Lots to choose. Very happy with my new outfits. …

the quality of ladies clothes in here is amazing although a little pricey for my range. The summer section is great.

I found MY little black dress - it's not black, but perfect. Anna was absolutely great, thank you so much!

Thanks to Daniejela who takes the time to give me good suggestions on what styles suit my body frame.

Really helpful sales assistant. Nice collection of clothes and pleasant environment. Slightly pricey.

Fashion and beauty , I love the dresses they look great , nice place , three Floors of clothes.

I love Hobbs clothes, found a lovely dress today, the staff were great, very friendly & helpful

Huge Hobbs store on three floors with excellent selection of current Hobbs fashion.

Amazing customer service! Thank you Kamila for your outstanding assistance.

Super helpful staff and high quality clothes. I bought a female tuxedo.

Very friendly staff and I've got everything I have seen online before.

This is one of the best clothes for human who love an elegant styles.

ملابسهم جميله بس انتبهوا للفنشنج لقيت بعض الملاحظات عليها ورجعت بعضها

Godt sted for damer. Kanskje ikke helt for de unge, men fine klær

The staff are always so friendly and helpful. Love coming here.

Love Hobbs clothes, fantastic customer service at this branch.

My favourite shop...excellent service..great quality …

Lovely customer service from Beata, she was very attentive

Such lovely helpful staff and a great selection of dresses

Negozio elegante, personale molto preparato e disponibile.

Excellent wonderful choice Staff are helpful and friendly

Lovely place for the more stylish attire for lady folk

Good range of clothes, shoes, handbags and jewellery.

Upmarket clothing store, aimed at the 30+ age group.

Love this shop and the staff are brilliant too! X

Nice items ......very very busy ...worth a visit

Excellent customer service and friendly staff.

Love it! Simply a beautiful place to shop!

Friendly staff and well laid out store

Ottimi capi ad un prezzo interessante

Friendly helpful service

Great.my wife loves it.

Good clothing store

Friendly staff

Wife likes it!

Great clothes.

Good quality

Why Not?