Rebecca was an absolute star, with 5 star service! PLUS an amazing person to help me out today! We are so lucky to be registered with Heathfielde with such incredible and efficient service. We have also dealt with other members of the team who have given us excellent supportive service.

I had a very positive experience on Friday at the surgery. I called in the morning to book an appointment for my daughter. I received a call promptly to bring her in the same morning. Dr Kahen was very helpful and made the whole experience fun for my daughter. Thanks!

Dr Abdirahim Ulusow provides exceptional medical care with a compassionate touch and I couldn't recommend him highly enough. Dr Abdirahim Ulusow's expertise, transparent communication, and comforting nature makes him a true asset to Heathfielde Medical Centre.

I have been registered with this centre for a long time now. They are difficult to get hold of and it can take a long time to make an appointment. I appreciate that it is difficult working in a GP surgery but the staff don't help themselves

A terrible practice. You are met both on telephone or person by mean, unhelpful receptionists who give the impression they resent you calling. You book a telephone appointment, they dont call you as promised. You are shown zero duty of care

The worse experience ever! It's impossible to make an emergency appointment on the day despite continuously calling from the opening hours. Receptionists not helpful at all!! It makes me feel that they keep the limited numbers of visits for

While the rest of the country has gone back to work, the GPs at Heathfield Medical Centre are still working from home, because their lives are somehow more valuable than the rest of the tax payers who pay their salaries in return for health

If I could give zero stars I would. Nightmare experience. I've never a had a problem with a GP practice in my life and I've been trying to register at this place for almost 6 months to get my medication and I can't even register! 3 times we

I've lived in various places around the country, so I've been a patient at around 4 different surgeries. I've now been a patient here since 2012. This surgery have been the most professional by far. I don't often write reviews, but this one

This gp is in shambles and it's sad because the use covid as an excuse to not do their job correctly. But it was already poor before covid. Dr Cullen is not skilled at her job and quite frankly doesn't take it serious. If you have a chronic

2023 Update: I continue to be impressed by my care at Heathfielde - on a number of occasions I have completed an eConsult and I was called back within a few hours or at the latest the following day. For non-urgent problem, this is a really

I recently joined the surgery and I really hope I am going to maintain the same opinion in the future as well. So far the service received has been really good. Receptionists are competent, polite and they promptly give the support needed.

What is the point of having a GP? We had a toddler with diarrhoea and their advice was to go to A&E. There we spent 4 hrs in a totally log jammed waiting room to be told that the child should never have been sent to A&E, rather she should

I called at 08.00am for a morning appointment. Despite the lines opening at 08.00am sharp, I was told that there were no morning appointments left. I called at 2.00pm sharp. I was promised a call appointment, which I never recieved. I was

Gave it 1 star as zero stars is not available as an option. Slow, slow service, and surly staff. You could easily wait a week for a repeat prescription. Doctors are OK if you can get hold of one - sometimes you can wait 2 weeks just for a

I gave one star because zero star is unavailable. Heathfields is an embarrassment to other GP surgeries and their hard work. I find the doctors very slow and lazy. They use covid as an excuse for bad behaviour and not doing their job. You

As with the MAJORITY of unhappy patients, I agree that if I could give NO STARS I would. Atrocious communication and management systems are in place as there is no central data point via which staff can or are interested in check/ing the

Would give zero starts if I could. it is almost impossible to get a hold of someone. The cue has a cut-off at 10 people waiting. If you don't make into the first 10 you have to continuously try calling to hopefully come through at a time

The worst medical practice I have ever been associated with. I am giving one star because there is no option to give 0 stars. I came from the Torrington Park group practice where all of the doctors were amazing. Then I moved out of the

Been at this surgery for very long time - they do answer the phone promptly, you can usually get an appointment within 3 weeks for regular issues and sometimes on the day for urgent matters, and the nursing staff have always been good.

Went to the surgery twice with my partner and both times met with extremely unfriendly receptionists. Their attitudes were unwelcoming, cold and they made us feel as though our being there was an inconvenience to them. They were very

had to wait 43 min but after they took my call the receptionist was quick and helpful! and the doctor as well seen my littleone check him out properly. we try to turn to gp as rare as possible but so far we always managed to see a

Gave it 1 star as zero stars is not available as an option The doctors are vary good .help is not to be found, even when you need it the most The receptionists don’t care about you and some of them they are vary rude

Everything at the clinic moves slowly. Help is not to be found, even when you need it the most, during these uncertain Covid times. You would think it would be quite an easy job for the doctor to sign a simple

Worst GP surgery ever. I have nothing more to add but if I were to explain why it’d probably contain the word “incompetent”. Do not sign up to this surgery, some of the doctors are actually good and they

Waste of time and taxpayer funding. Dr who refuses to see patients. Would only do telephone consultation for a five year old. This surgery should be shut down. Shameful and irresponsible.

I’ve been registered at the practice for nearly 20 years, on and off while at university etc. and I most of the problems people complain about are due to underfunding of the NHS.

The worst and very lazy unprofessional administration staffs i have ever seen in my life. The practice where you are not able to reach your gp in two years to face to

I honestly would give this doctors surgery zero stars if I could, purely for the reception staff who are not capable of having any customer service skills.

Answer phone promptly. East to get an appointment . Good doctors. Compared to my last gp surgery in finchkey this is amazing . Thankyou