I wish emergency Doctors and Nurses have training about autistic kids. I went there because my 5 years old daughter is vomiting, has high fever, coughing and congestion for almost 5 days. You can see clearly in her face that she is dehydrated (sunken eyeballs, lose weight and elevated heart rate and pain while walking). Coughing is non stop it's even impossible for her to drink or eat. After xray they found pneumonia and prescribed oral antibiotic, I told them in this state of my child she needs to have an IV first, now the doctor tried to ask me usual thing about the urine etc.. I told her my child only peed once and very small quantity, she told me she needs 1 day without peeing to be dehydrated, are you kidding me? Do I need to wait for my child to get worst? I also told them that my child is autistic and has limited diet and choices of liquids due to sensory issues and that pushing fluids often times will not be succesfull ended up throwing up more. Finally, I came back second time and there's one doctor that listens to me eventhough I still need to stand my ground that my child needs IV.

Today I figured out the reason for the 3-star rating, it's not because of the hospital itself, but because of the professionals (if I can say that he is professional)... my 8 month old baby had a fever of 40ºC, due to the time I had no choice other than going to the emergency... the triage guy asked when the fever atarted, I said whe it started and he replied, urgency means 5 days of fever, that's why it's crowded here because they're all misinformed. I said: the baby is only 8 month old with a 40 degree fever. He said: it doesn't matter if he is a baby or if he is 5 years old, fever is fever... he measured the fever and heartbeat and asked, what do you want? I had no answer to the stupid question, so he asked, do you want me to medicate him? I spoke logically and thought: I didn't come here because I like spending the night in the hospital... I left the room and left the hospital... how can there be "professionals" like that working with the public, a guy like that doesn't deserve to have contact with the public, or at least needs to be re-educated...

One of the best hospitals for children’s , compared to the other children’s hospitals around the area. Yes ,in the emergency the waiting time is sometimes bit long but it all depend on your child’s health condition and also when you compared to the other hospitals the time is lot less. With my experiences (not one but with many visits ) all the staff members (security to doctors ) were really caring and supportive. When we are talking about a children’s hospital ,It is a must to describe the waiting area facilities ,as with the waiting that’s where you need to keep and comfort your child until the consultation, in that case the Montréal children’s hospital accommodates and facilitates you and your child with many of your needs. So this is my opportunity to express my gratitude towards the hospital and the staff for their service and would like to wish them more strength to serve many more in the future. Thank you very much

My 3 years old had to go through surgery, and the team was AMAZING. They were very preventive and attentive. They took care of our little one, and they took care of us too, im glad they refused me to go in the operation room with my son until he gets the general anesthesia because I think I wouldnt be able to support it and the doctor(cant remember her name) was right and she saw through us. Her care, her dedication, and her gentleness were a big part of our experience. She is algerian and worked with Dr. Emil. If she can see this message, thank you so much! Dr. emil was referred to us as one of the best in his field, and he really is amazing at what he does, and he explained things very easily for us to understand and is so professional. The anesthesiologist was so sweet, too! They really understand the parents' need, and this is why their department is amazing.

Lundi dernier, le 31 juillet, je suis allée avec mon fils de 2 and qui a eu 6 otites en deux mois. Arrivés sur la place, nous avons rapidement passé au triage et en moins d'une heure, il a été vu par un médecin. Suite à son évaluation, il a eu un antibiotique intraveineux car il avait une infection à l'oreille. Le lendemain, nous avons retourné pour sa deuxième dose d'antibiotiques et pour consulter un ORL. Verdict final, on devait lui installer des tubes dans les oreilles. La chirurgie a eu lieu le lendemain, soit le 2 août. J'ai trouvé le service exceptionnel! En trois jours, mon fils a pu être opéré afin d'éliminer ses otites récurrentes. Je recommended fortement cet hôpital! Tout est bien organisé et le personnel ont a coeur le bien être de nos enfants. Merci à Dr. McHugh

I went for my two babies. They were 40 degrees hot and coughing. We waited and finally it was our turn and the doctor said it could take 15 days and sent us. I used so many fever-reducing syrup that the children's eyes were swollen, they had allergies. I told the doctor, he said it could be. We came to our brother, my 2 babies are also 39 degrees fever and give syrup again, now I will go to another hospital in the morning. I went to this hospital 4 times and I waited for 5 hours, they say there is no result, zero. Wait, it will pass. Are you kidding us? There was a middle-aged, slightly overweight brown skinned security at the door, he spoke by officially scolding us because we wore the mask upside down. What a rude!

Nous sommes extrêmement déçus et inquiets de notre expérience à cet hôpital. Vendredi le 8 décembre 2023, mon épouse est venue en compagnie de ma fille de deux ans. On soupçonnait une laryngite ou une infection quelconque. Croyez le ou non le médecin les ayant vu a refusé d’effectuer des examens nécessaires tels que prélèvement sanguins et/ou culture au niveau de la gorge prétextant que ce n’était que viral et que cela allait guérir tout seul. Même si mon épouse a insisté. Notre fille souffre finalement d’une infection à streptocoques A doublée d’une otite bilatérale. Il va sans dire que les médecins ont énormément de patients à rencontrer, cela doit-il se faire au détriment de la santé de nos enfants ?

I went there when I was a kid a couple of years ago, I had gotten an allergic reaction on my thigh. Tell me why the doctor brought 2 medical students in the room without even asking my mother or I for consent? I understand that I was just a kid, maybe 8-9 years old but still. Did I not deserve bodily autonomy? Furthermore, the wait times are ridiculous, no one ever answers the phone and there’s never anyone available. I once called to see if the Dermatology department was open and it said yes, I go to the hospital and the entire department is closed with not one employee in sight. C’est ridicule honnêtement.

Expérience horrible avec l’équipe de l’urgence ! Après 8h d’attente ma fille a enfin été appelé pour être soignée d’une plaie ouverte. 3 médecins différents ont essayé de lui administrer une anesthésie locale à tour de rôle, ça n’a pas fonctionné. Au final ils l’ont recousu avec une anesthésie non efficace, elle hurlait de douleur et le médecin en chef criait sur elle en lui disant d’arrêter de pleurer. Sachant que ma fille n’a que 4 ans. Personnel incompétent et inhumain ! À l’avenir ne mettez pas votre stress sur nos enfants.

There needs to be a deep dive investigation done with this hospital. An audit needs to be done to see how the emergency room is being run. It doesn’t make sense how slow the service is. If the hospital was packed I would understand but you are not. In a period of 2.5 hours only 3 kids seen a doctor and left. No wonder people are waiting 10, 12 hours or longer. If you can avoid this hospital at all costs. Go to a clinic, drive to Ontario but avoid coming here.

The best emergency clinic! Amazing experience with both the ER team and the surgery clinic in the children hospital !!!! Great doctors and staff!! We feel so relieved and lucky that we came here!! Firstly we were admitted to another hospital and my son was scheduled for emergency surgery there! we decided to bring him to children hospital! Luckily Antibiotics really worked and he didn't had to do surgery! we will be released today

Première fois dans ce nouvel endroit. Ma fille était aux urgences pédiatriques. La prise en charge a été excellente. L’infirmière qui lui a été assignée (Nathalie) a fait du bon boulot... pareillement pour les différents médecins venus communiquer avec nous. J’ai été ébahi par la beauté, la propreté et la grandeur de l’hôpital... Les restaurants, la bibliothèque le personnel... le parkiiiiinng !!! Énorme!!!

Service rapide, prioriorisé et très professionnel pr un bb de 6sem. Fièvre passé tout de suite, n'ayez pas peur d y aller en bas de 3mois de tte façon pas le choix d aller en urgence en cas de fièvre! Consultez l'achalandage des urgences avant de vs déplacer si possible, ça peu etre utile, à st ju. Ça nous aurait probablement pris le double ou le triple de temps! Passé très vite le 2jan.

Probably the best hospital for children's (st Justine is equivalent) . When you have something serious or need specialist this is the place. Most people complaining waiting forever usually are less serious cases ( not saying they aren't sick. But vs the need of a specialist for a life threatening sickness..) Went a few times for surgery. Follow ups and specialized test. Always wonderful

Been waiting for 3 hours my toddler has a broken finger and I’m worried it will amputated. The doctor did not show up yet. They said the wait time is 1.5 hours we’ve been here for 3 hours and when I asked for help one of the staff said : it’s not appropriate to look through the window. Well i don’t think it’s appropriate to tell what is appropriate for a mom of an injured child.

THE WORST HOSPITAL IN MONTRÉAL. No attention at all. They don't even have a triage nurse. Endless waiting hours. Zero respect to Montrealers, zero respect to all the people who pay and contribute with the rotten medical care system for babies in this building. They said that respect is a must but they don't respect Montreal citizens. This is worst than a third world country.

Sitting here in 2nd floor waiting room November 6th.. cleaning staff is on strike and overran the family sitting area on strike swearing and laughing about being in a wheelchair. Cussing out hospital, mumbling about bedbugs in the hospital and whining about strike. Just what we want to hear when waiting for an appointment... they should all be fired...

Le service en urgence pour enfants, c’est null! Le temps d’attente plus que 15heurrs!!!!!! Une infirmière est très froide, impolie! elle ne voulais même pas donner Tylenol à mon bébé qui fait de fièvre de 39.8 et qui fait de complications à cause de fièvre !!! Franchement, ce n’est pas humain!!!!!! N’oubliez pas que ce sont des enfants!!!!!

Ma fille s'est fracturée le coude. Nous sommes arrivés à l'hôpital à 11am et nous étions de retour à la maison à 19h. Je dois spécifier qu'elle a du être endormie pour replacer l'os. Tout le personnel était gentil, professionnel et rassurant. Absolument rien de négatif à dire! Merci à toute l'équipe pour leur excellent travail!

The service we received for our newborn was pretty great. Waiting time wise some days are better than others but the staff is amazing (doctors, nurses, cleaning). We'll see how we feel once our baby grows up and we have to wait in the general waiting area and no longer in the baby area, but for now, we are satisfied!

An incredibly efficient, reliable, and clean place..., even during a pandemic. I would never take my children anywhere else unless they would bleed out. The Montreal Children's Hospital is a teaching hospital, which necessitates all medical personnel to be as good as they can be to foster education.

The ER team in children's hospital are amazing. They saved my kids few times and they are super professional. The website wait or Go is also an amazing tool to know how many people are waiting in the ER. Thank you ER team. The parking is quite expensive but convenient.

Les médecins et infirmières sont attentifs et gentil. Les installations sont propres. On se sent en sécurité. Comparé à d'autres hôpitaux, le temps d'attente n'est pas du tout exagéré. Rien de quoi se plaindre. Merci à toute l'équipe qui prend si bien soins de nous!

Meilleur hôpital pour enfants! Temps d’attente très raisonnable, excellents services, propreté parfaite et restaurants meilleurs que ceux des hôtels de luxe! Expérience très très satisfaisante. Ma fille était vraiment entre de très bonnes mains!!! Merci beaucoup!

Hôpital au Québec ça parle partiellement le français. De plus il a fallu que je refasse la carte d’hôpital à ma fille trois fois. Car il n’étais pas en mesure de copier le nom sur la carte d’assurance maladie de mon enfant. Troisièmement le … Plus

I would like to express my gratitude to Dr. Sherif Emil (Professor of Surgery and Pediatrics, Director Division of Pediatric Surgery) @lechildren and all the the staff of the Montreal Children's Hospital/McGil University Health Centre for … Plus

It's a challenge to take any type of appointment. No calls back, no follows up, despite you fax the consultation requests on multiple times. You need to keep trying and trying and trying to reach somebody for the information. Horrible!!! … Plus

Je viens de sortir de l’hôpital pour mon bébé de 1 an et demi qui sait ouvert l'arcade. Nous sommes rester même pas 1h00, je suis très surprise de la rapidité de cette Hopital, de la gentillesse qu’ils ont tous. Un gros merci à tous le monde !

Worst Emergency service for kids , horrible management , long wait , low on staff , terrible terrible , system needs to get re organize. Even after 5 hours get called to examine by doctor still spent more then an hour .

Wait time here is killing. How can a hospital be said to be open 24hrs and an enfant is brought at about 2am and is waiting for 3hrs with no one to see? Really ? It truly is 24hrs service in my sarcastic tone.

Instead of investing in "shiny look at me" sculptures why not get some TV or offer free wifi in the children's emergency section. How am I supposed to entertain my child in your 9 hours wait time schedule!

Despite their gradual pace, they managed to stabilize our newborn son, slowly, yet professionally. We are extremely grateful to Nurse Caroline from the 9th floor, whose immense assistance was invaluable.

Every time I came here the doctors were super nice but not fast yesterday I stayed in the hospital for 4 hours and only got in for an evaluation or something like that. Overall nice doctor bit very slow

Nous nous sommes présentés aux urgences pour mon fils. Nous avions vu le médecin et étions sortis en moins de deux heures! Belle expérience. Locaux propres, très bien adaptés aux enfants!!

This ER has a good system in place and sees patients very quickly when possible. It's very clean and the receptionists and medical staff have all been kind and thorough. … Plus

Worst emergency room, understaffed, and everything takes hours upon hours.. stay healthy is better option. You can get sick just from waiting in the waiting room.

Les gens ont tous été très dévoués et attentionnés aux soins prodigués à nos enfants . Nous avons que des bons mots et un grand merci à Dr Sam Daniel .

Tres bonne hopital service impeccable 2h d'attente wow bravo infermiere super gentille et bonne médecin souriante et attentionnée …

Horrible comme expérience . Personnels arrogants et impolits.Attendu 10h en tout et 4 heures pour une dose d’advil. Mon bébé a fait 40!!

Personnelle très sympathique et service rapide et adapté aux jeunes. J'ai été très impressionné par le docteur de l'urgence.