Zero customer service. They canceled my appointment at short notice and rescheduled for the following day. Next day I showed up to a closed office. When I called the customer service line they told me to just wait around, they would call the consultant and get back to me. 20 minutes later…no call back, office still shut. When I called customer service again (different person) they laughed and asked if I would like to book another appointment “third time lucky?” I was a long time customer, over the years their service has declined to now treating you like another number. Update: I contacted the number provided by the H&R Block marketing team, once I went through the multiple pre-recorded voice options I spoke to another customer service team member. The team member informed me that they have provided my contact details to the marketing department and they would give me a call. ………I’m still waiting months later. I guess we have a different understanding of the word immediately.

Had a virtual appt with my daughter, her first time using an accountant to do her tax return. Gave a fixed price over phone which ended up being different. Whilst there they proactively said oh there is a tax return not put in from when your daughter was 15 and they have taken tax out when they shouldn’t . We can just quickly finalize that so you don’t get a fine and you will get that money back. Oh great service we thought. BUT not once did they say the appt (which was still done in same amount of time) was going to cost double (for something we could have done ourselves on line). So no she didn’t get that money back, but ended up costing extra, for a low income person. Not happy. We put in a complaint asking for a refund of the second return fee but no reply. We then sent complaint to head office - STILL NO REPLY. They want your money bottom line, no customer service.

RIDICULOUS. DONT GO HERE!!! Done my partners tax Friday 13th July 2018, was told would recieve $1,200. On monday 16th July got a phone call from H&R Block sunbury and told return will be $700 instead. Then Friday 27th i rang to question the progress as we have not recieved the return and was told by the manager after multiple attemots to contact then that my parteners tax was never finalised and that they would finalise it then. 2 weeks after the orignal appointment of doing his tax. Absolutely useless!!! P.s still havnt recieved our return

Don't bother. HR Block Sunbury completely butchered our tax return which led to a very expensive ATO audit. They then refused to offer any assistance in dealing with the audit claiming they 'weren't allowed' to deal with it, which later proved to be a lie. When I asked for a refund on the cost of lodging the original tax return, they refused to deal with it, referring me to their district office. Thankfully the district office eventually weighed in, but save yourself time and money, and engage real accountants or another HR Block office.

We have been going to H & R Block for about 5+ years. I was a little concerned when we found out our regular tax agent no longer worked there but it was not necessary. Our tax returns were still done fast and all information was available. We love the hours of availability and the price is competitive for the great service.

I'm a pensioner a just my last 4 years of tax due to having an ABN. My return was $1000. H&R take $531. My previous returns were also done with company but still I'm slugged an extraordinary fee. Never again.

Absolutely poor customer service, very disrespectful and not at all helpful, even though you are paying for their time and so called expertise. Never ever again!

Very poor tax return still hasn't got to ato nearly 2 weeks. Emailed no response back. Once they have you're money couldn't be bothered dealing with it.

Lovely service and in and out within 15 minutes. Also got a great return back! We come here yearly, highly recommend Hida.

Always great service Always get a great return