I haven't established a new Dentist yet since moving back from TN, but I broke a crown and Greenberg is the only dentist in my network, so I made an appointment to the closest one at Crystal Springs. While Dr Isaza was injecting the novacaine I felt sharp pain in my tongue, to which he said it was just a nerve and my whole side would be numb. He swiftly removed the broken crown and began preparing my tooth for an impression and then a temporary crown. The assistant seated the temporary and told me they're using a new temporary cement, but if the temporary crown comes out, just come back in and they'll re-seat it, but don't wait too long, because the post needs to stay covered. That afternoon as the numbness was wearing off I had terrible pain and looked into the mirror. That's when I realized that the dentist had actually shot the needle THROUGH my tongue. The pain was ridiculous, but more importantly, the temporary crown felt like it was a bit higher and rubbing on my bottom tooth, so I called and my assistant told me to come back in, which I did right away and then she filed it down a bit more. I didn't have pain from the crown but because my toung had been cut open, I couldn't eat or talk much for the next 3 days. Eight days later, in spite of my being careful, the temporary crown did pop off, so I called the office and was told I had to make an appointment, so they scheduled me for the following day and I went to CVS and bought Temporary Crown Adhesive in the interim. The next day I went in for the appointment, it took all of 5 minutes to re-cement the temporary. On my way home someone from the office called and said that today's appointment was considered an "Oral Evaluation" and my Insurance only allows one per tooth. Since I'd used that up on the initial day, she needed to collect today's charge of $52.20. I did pay it, but questioned why the simple act of cementing a temporary is considered an office visit, and she said that's what they do. Had I known that, I would've just kept using the stuff from CVS, it was just as good adhesive. I called 3 other Greenberg locations in my area, and I also asked my TN dentist's office, if they charge to re-cement a temporary crown that had come out while waiting for the permanent crown, and all said that they do not charge to re-cement a temporary crown, and there was no limit to how many times, that it's all part of the courtesy of keeping the patient comfortable. Office environment notwithstanding, I had a very negative experience and will not be going back.

This is the worst experience with a healthcare provider that I think I’ve ever had in my entire life. Never have I ever dealt with more lazy, unprofessional people in my entire life. It is currently 1pm and their doors are locked and calls are going over to an answering service. All I need is for the office to fax my wife’s xrays to another dental office- since this one completely missed the point of “emergency oral surgery”. My wife’s tooth is infected and she has been in severe pain for weeks. She came in weeks ago when the pain first started to become unbearable and while the office was friendly, they also stated that she needed emergency surgery and scheduled it for the soonest available appointment. Come to find out, that was for another needless consultation apparently. All they’ve scheduled so far is consults. And they don’t email or fax any information between offices- again the most unprofessional and inconsiderate chain I think I’ve ever had the displeasure of using. Don’t be fooled by their friendly smiles and cheap care- that’s all it is. Cheap. I’d give this place no stars if it were an option. I hope they go under and I hope they can sleep knowing that they’ve cause more harm than good.

After going to a different location, I recently made a change to this new location, which is much closer to my home. First, this is so conveniently located off 10 and off 23. The strip it is in is clean and safe and other locations can't say that. I thought switching would be a pain, but it isn't. Another change, there isn't 100 people in the waiting room. I almost don't want to tell people how great my experience was. I really loved an assistant and hygienist from another location and when I heard they were coming here - decision made. I saw Dr. Sebastian- he is so patient and kind. He looks very young but gave me great advice and..he cleaned my teeth himself!! This was the best check up I've ever had. I'm actually looking forward to my next check in 6 months. Also considering doing a whitening treatment.

Very unprofessional and inconsiderate! Jennifer checked me in took my payment and had me wait over an hour just to tell me the doctor has an “injury” and I couldn’t be seen today. She stated that she told me that yesterday which is a lie she called to tell me I didn’t have coverage which was also incorrect!! JENNIFER is very lazy and does not do her job properly! This is the worst office ever ASAP DENTAL would never!! I wish I could give them zero stars that’s just how horrible the service is!! Please get someone else at the front desk that knows what they are doing because Jennifer is trash!!!

The dentist here is nice, but I'm not sure if he knows exactly what he's doing- either that, or the materials and equipment they use are sub par and cheap. My child had to have multiple fillings redone at another dental office because Dr Isaza did not clean out and fill any of the cavities properly. There seem to be similar problems at other Greenburg Dental locations, as well. There is also a long wait at all of these offices. Unfortunately, there are too many dental mills in this country. You are definitely taking a risk with your oral health if you visit these offices.

I went to have cleaning but got xrays. Said come back in couple weeks but then I had tooth pulled. Had to pay cash Eben tho insurance but they put in a claim and wait for me to get my money back. The doc cut chunk out of my tongue it hurts for over a month. It burns and bery painful. They won't return my many calls to get cleaning.

It is impossible to get in touch with an actual person. Even the corporate/ customer service number doesn't have actual people answering, all you can do is leave messages. I have left several messages for billing, since November '19, and still haven't received a call back or my records and bills.

No one ever answers or calls you back. The girls at the front desk are just that , girls. No professionalism whatsoever. Love the dentist at this location, but the office staff upfront is awful. No one cares at this location. Go elsewhere. They won’t answer or return calls to set up appointments

Jennifer was on her game!! She was able to get my daughters crown approved and in the office to get all fixed up in just a few days!! She is very polite and professional!! Thanks Jennifer for taking good care of us!! TEAM JENNIFER!!!

Amazing service. Contacted them this morning and my husband was seen by 2p. Not bad for an emergency walk in situation. The staff are friendly and willing to go the extra mile. Thank you Greenberg Dental - Crystal Springs.

Very pleased with everything about this office. The front desk staff was friendly and helpful. The dentist and his assistant were gentle and caring, explaining options and making sure I was comfortable. Great experience!

I don’t even want to leave a 1 star. Extremely rude at the front desk. The lady that was talking with me hung up on me and wouldn’t even try to help. I really don’t know how they are in business. Do not go here.

They were very welcoming and friendly It was a clean and spacy atmosphere They heered to the social distancing They talked with me and helped me understand what was going on with my child's teeth #TeamJenn ❤❤

TeamJen# for the win! I have braces for my daughter and when their customer service number doesn’t pick up (never do) I call teamjen#, they are always there to answer questions in a friendly manner.

Went for a consultation and the service was terrible. The orthodontist was great but having to deal with the people at the front desk is a no for me.... Got orthodontics elsewhere.

Clean & professional. The doctor takes his time & makes sure your comfortable. Front desk is always helpful, never an issue when I need to reschedule or have questions!

Great experience, the staff is friendly and office is tidy. And the doctor is definitely nice, gentle handed, and very knowledgeable. Thanks for a great visit!

Everytime I have called this place, it goes to VM, but yet when I go there, there's like 5 people sitting there, who runs this place?

My experience was outstanding. The office staff was very professional, polite and respectful. Team Jennifer all the way.

Trying to get a hold of the front desk is been 2 days straight calling and calling and NO ONE ever answers the phone.

Very clean and professional staff. I was very happy with our experience here. I highly recommend this office.

Seemed more like a sorority than a dentists office Im good

Real friendly. Nice staff. Great dentist. Very helpful.

Excellent ! Extremely accurate !

Staff is very friendly.