Ordered a car from this company to rent for 11days. Paid around 250 euros. When we came to pick up the car, customer service asked for credit card to take 600€ deposit. We could not remember the pin code. Lady at front desk said it happens very often. However any optional payment method was not offered. It wasnt possible to swipe the card or sign for it... why? Only other option was to pay additional 270€ for full insurance. More than the actual car rent. Lady in front desk said its best for us to contact the company (car agents) we booked though and try to get at least some money back. However our car agency said money was already paid for and it was only up to Green Motion if they want to give us at least part of money back. Anyway we contacted bank to get our pin code for credit card and we got it after some days. Called Green Motion again and asked to get the car for those few (around 3) days left, since they didn't want go refund any money for us and now we had pin code. I was speaking with a manager and she said our reservation is over and there's nothing she can do. But we paid for 11 days! Her only offer was to make a new reservation and she havent even offered any reduction or discount after keeping all the 250€ from our rent! Horrible customer service... P.S. Yes in those 7 pages of rental agreement there was a sentence where they said you might need your credit card pin number. However if people keep on forgetting it, as front table lady said it happens very often, it looks like they are using the situation (everyone knows not a lot of people are reading 7 pages of rental agreements) to scam people. If it happens so often there should be a note near your reservation number to have your credit card pin number!

Avoid at all costs. Writing this review while being stuck at the airport with my 3 year old son due to greenmotion refusing to provide a car I booked for two weeks. Despite reading requirements in their voucher about credit card it specifies that it has to be under your name and it has to have a requested deposit amount available. However when attending greenmotion office they refused to accept my credit card as it was expiring in 5 months. Why is it not mentioned in a voucher that it requires to be valid for at least 6 months? They offered to take full insurance directly from them which is 3 times the cost of thecar rental! Phoned broker to get a refund and still had to pay a cancelation fee eqvuivalent to a price of car hire for 3 days. What a great scamming business. No service provided, yet still making money. Oh and aparently their cars a tracked and if you speed they charge you silly amounts of money that's what I was told. Should it not be police fining the driver directly and driver paying fines directly to police? It's like cheap airlines, cheap price, nut then they will grab money from you at every opportunity you will give them.

Please avoid to work with this company! They rejected my paid booking because they are sure that my credit card isn't credit card. VISA Chase Credit and AMEX were rejected. So I literally lost money with them and I will apply for the refund via my bank.

Dreadful. A pitiful excuse for a company. Mercenary, with zero sense of decency. Stay well away there's plenty of other choices.

I liked polite and beautiful workers also i bought insurance for car and I got a free upgrade for a car.

Scammers, charging for everything, they could. Office worker is a racist. Wont rent again. Avoid.

Be komentarų.kosmonautai raso viena kai nuvarai pasiimti masinos isauna nezmoniskus depozitus .

Dirty car, insurance priced twice as much as promised, I got different model than booked

Scam. Will need to pay 5X original order price.