Grahams Jewellers

19 reviews

Shop 124 Westfield, 111 W Lakes Blvd, West Lakes SA 5021, Australia

www.grahams.com.au

+61882352699

About

Grahams Jewellers is a Jeweler located at Shop 124 Westfield, 111 W Lakes Blvd, West Lakes SA 5021, Australia. It has received 19 reviews with an average rating of 3.8 stars.

Photos

Hours

Monday9AM-5:30PM
Tuesday9AM-9PM
Wednesday9AM-5:30PM
Thursday9AM-5PM
Friday11AM-5PM
Saturday9AM-5:30PM
Sunday9AM-5:30PM

F.A.Q

Frequently Asked Questions

  • The address of Grahams Jewellers: Shop 124 Westfield, 111 W Lakes Blvd, West Lakes SA 5021, Australia

  • Grahams Jewellers has 3.8 stars from 19 reviews

  • Jeweler

  • "Firstly, the two girls that helped me were absolutely awesome"

    "How ridiculous with Grahams Jewellers website setup"

    "Customer service is absolutely one of the best we’ve ever experienced in Adelaide"

    "My partner spent close to 2k on a very expensive diamond ring from here (tear drop shape) and the tear drop literally snapped off within 2 years of having it! To make it worse a diamond also fell out around the band"

    "My husband spent $2000 on a diamond bracelet for my birthday in July"

Reviews

  • Jaymie Blackburn

Firstly, the two girls that helped me were absolutely awesome. When we initially bought the ring the service was great. My husband and I bought his wedding band from grahams but had it on lay-by, due to covid we had to postpone multiple times which meant it stayed at the store for some time. Admittedly, we were a bit sparse on the repayments but we had put roughly 150-200 bucks as deposits. We were told The substantial deposit would mean we’d be safe from cancellation. We were JUST out of the 3 month lay-by payment period when I went to go pick up the ring (two weeks out from wedding) the woman that served me was lovely, but had trouble finding our account or ring (I also didn’t bring a receipt as I thought everything would be on record). The manger Patrick came out and was very rude and unhelpful, toward me AND his staff. He essentially told me that if I had the receipt, I would have known that out of three months they cancel the account and sell off the ring, we did not receive any phone call or correspondence to say this was happening. ‘We’ll, they should have.’ Was the response we got. They did rectify this though and thankfully ended up ordering us a new ring. I’ve worked in retail all my life, I know I wasn’t the ‘easiest’ customer without my receipt but I was not rude, I just wanted to work out what was happening. Patrick on the other hand was straight up on the defence, was rude and frankly it was so uncalled for. At one point I could hear him talking to his staff out the back, and he sounded quite rude to them, too. We are thankful the issue was rectified, and the girls that helped were awesome. We just wish Patrick was more helpful and understanding at the time.

  • CY Li

How ridiculous with Grahams Jewellers website setup. Purchased and paid immediately on Sunday 06/08/23 (order number GR200035256) and personally emailed the next day 07/08/23 to make sure this birthday gift is being processed (SRPK17K), at that time item still showing stock available on their website. On the 08/08/23 my transaction was cancelled told oversold and refund?? I am not happy with this outcome and have chosen your business over other business while same price and others are showing stock available at the point of decision. Now this watch model is sold out everywhere in Australia…;( Told online staff to escalate it and havn’t heard back from management/owner what they going to do to make it right?

  • MIKE'S GARDEN

Customer service is absolutely one of the best we’ve ever experienced in Adelaide. Anna has professionally explained the difference between the types of jewelries my wife had her eyes on, thus giving her the option to make a better judgment. The shop manager Patrick, on the other hand, complemented the entire process of decision making by immersing us in a lovely conversation and eventually giving us an excellent and totally irresistible deal. Happy wife? You bet she was!

  • Terina Ogle

My partner spent close to 2k on a very expensive diamond ring from here (tear drop shape) and the tear drop literally snapped off within 2 years of having it! To make it worse a diamond also fell out around the band. I looked after it so well. Couldn’t find the receipt to take it back to be looked at (thought they might keep a record on their files of buying it or do receipts through email but nope. Won’t be buying from here again

  • Sandra Douglas

My husband spent $2000 on a diamond bracelet for my birthday in July. After three weeks it broke. Very disappointing, considering the price. Staff were nice when I brought it back, and it was repaired and returned reasonably quickly. However, this weekend it broke - again! I am now bordering on very annoyed. Two breaks in three and a half months is just not good enough!

  • Kim Llewellyn

I had a wonderful experience recently at Graham Jewellers. From the initial purchase with Kylie , to Lisa sending me the receipts every fortnight from my lay-by payment, to Patrick finalising the purchase. Everyone was so wonderful. I just love my ring so much and the service from the staff just made the experience so much better. THANK YOU

  • Francesca Hopkins

I bought my wedding ring with the help of Anna and I am so happy with it and the service I received. Not only was the price extremely reasonable, Anna made the experience very enjoyable and was very helpful and understanding of our needs. Would definitely recommend the West Lakes branch for any jewellery purchases to friends and family.

  • Sumana Baidya

Lovely collection and best customer service. Draca ( Apologies if i got the name wrong) was the nicest salesperson I have ever experienced. She gave me a good deal with good price on the bracelet along with 3 year care plan. The bracelet is also the best among all other jewellers, good finish and beautiful gold shine.

  • Jess

Incredible service by all at the Westlakes store. We couldn’t be happier with our rings and service. Our rings weren’t due for a month, 10 days later they were both here!! Lisa and Kylie you were amazing today, thank you!

  • KARIN NELSON

Lisa was extremely helpful in finding the Perfect Sapphire Pendant for my sisters 70th Birthday (Her Birthstone).To then deliver personally and beautifully wrap was certainly 'above & beyond' expectation. Many Thanks

  • Lisa Zheng

Last Sunday i been there 2 women's stand behind the counter talking no interesting to serve poor service never come back

  • Sarah Gartside

Adem k gave us the best service yesterday, so friendly, polite, helpful. Definantly makes us want to go back here.

  • Mandy Randall

Hoping that my son and lovely future daughter -in-law's engagement ring problem is sorted properly this time.

  • S & M S

Good friendly service. Nice purchase. Seems good quality but time will tell. Happy customer so far.

  • Lynda Goodale

Very helpful staff. Prices are amazing..good service.

  • Bev

Very friendly staff ,and always cheerfull,,

  • Julie King

Nice stuff pushie service

  • Patrick Cook
  • Donia Haidar

Similar places

EverettBrookes Jewellers

427 reviews

90 Gawler Pl, Adelaide SA 5000, Australia

G. W. Cox My Jeweller

209 reviews

99 Rundle Mall, Adelaide SA 5000, Australia

Class A Jewellers

182 reviews

40 North East Road, Walkerville SA 5081, Australia

Shiels Jewellers

123 reviews

Shop 86 Munno Para Shopping City, 600 Main N Rd, Smithfield SA 5114, Australia

Lippitts Manufacturing Jewellers

66 reviews

50 Elizabeth Way, Elizabeth SA 5112, Australia

MTM Family Jewellers

55 reviews

Shop 106/54 Beach Rd, Noarlunga Centre SA 5168, Australia

Menzies Jewellers

51 reviews

saint agnes shopping centre, St Agnes SA 5097, Australia

Swarovski

48 reviews

297 Diagonal Rd, Oaklands Park SA 5046, Australia

J & C Manufacturing Jewellers

39 reviews

118 Semaphore Rd, Semaphore SA 5019, Australia

Fili Jewellery Hyde Park

34 reviews

141 King William Rd, Unley SA 5061, Australia