You should really reconsider to employ new staff.There were 2 lady in the post office,one at the front office and another one at the back.I went to the one at the back as I usually do.When I said to her I want to change the address for the driving licence and also to change the address for the certificate of the car she said she doesn't know how to do it and to go to the other counter.In the same time she received a visit from a friend(I don't know if that is really allowed because we people send a lot of goods,even documents.)So I went to the other counter where the lady was very rude,customer service zero.....she tried to be smart,but that it was not the way.It was another customer in front of me so she told me in a very rude way to go to the other counter like she didn't want to serve me.She was too busy playing with her phone then doing her job.When I said to her what her colegue told me, "she doesn't know to do it" she start screaming at her colegue in other language.Being in England you have to follow the rules.You work for the British Post Office.I am expected around me people to speak in English so we can understand.I felt discriminated.She really ruined my day.

I do not normally write reviews but I am so appalled at the customer service that I have received here today that I would not like another customer to experience the same. Having waited in the que, as it was my turn a pushy customer rudely pushed in front of me - however as you can't blame the organisation for its calibre of customers I was astonished to find the cashier proceeded to have a go at me for letting him push in front of me and blamed me for her serving him as "she can't say no to any customer in front of her". Absolutely disgraceful. I wouldn't have pushed the responsibility on the staff but I certainly didn't expect to be told off for the lack of their assertiveness or firmness in controlling their customers. Won't be coming here again please be warned the staff are rude and will serve anyone in any order. Never experienced anything bad at this branch before but very disappointed that I left there with the staff trying to blame me for an unnecessary situation when I have two infant children with me. Please either learn to fairly redirect your customers to the que or refrain from telling innocent customers off. Shocking.

Staff and manager were rude! All I asked was what time does the seven kings one close as they told me they don't do check and send service for passport but seven kings do. I was told "I don't know that information" I said surly you should, I mean you do know that they do the check &send service. Manager joins into the conversation from behind and said we don't get paid to tell people this we are not trained to tell customers what other post office do and their information. I told him, yes actually that's customer service and you used to before. Bethnal Green branches are excellent with customers service! Surly you should have the closer branches open hours& phone number. Manager said "no me and my staff don't get paid to tell you this, we are not allowed to give it that is what we are told by head office!" rude! Plus I got charged for proof of postage by the guy at the sweets counter!

Really lovely lady behind the counter who took my 4 Amazon parcel returns without complaint. She had a smile on her face and it was a very pleasant experience. All the other shops I had been to either told me their amazon machine was broken (not even sure there is such a thing as an Amazon machine) or said they were too busy and told me to go to the post office. This is why we need to protect our post offices as they are still focussed on good customer service and don’t turn people away when the work is a little difficult. Thank you very much!

Be careful with this branch! The lady pretended that she doesn’t know what she was doing just to charge me extra! Been there with 2 small parcels(0.480kg and 0.502kg) and I suppose to pay 13.40£ for next day by 1pm and she first tried to charge me 18£ I noticed and I asked why, she mumbles saying she doesn’t know and ended up charging me 16.30£ which is still more than I suppose to pay! It’s not big amount of money but if you take that from 50 customers... Don’t know who is in charge with this branch but they should take measures!

I really wish I could give zero stars , came in today to exchange pounds to euros and the Indian guy serving me told me the wrong information and gave me a lower exchange rate then told me afterwards I could of got more money from the online website. I politely asked for a refund and the post office master was very rude and told me no refunds go away. I won’t ever be coming here again. This is not a good way to treat customers.I was also charged extra and he didn’t even care.

went to this place to get a couple of things done, all i can say is absolutely disgusted with the service provided. The man i think his the manager he has 0 customer service skills, and is very rude. the lady with short hair is no good either keeps on sending everyone to the front. She doesn’t want to serve anyone. I would rather go to another post office than come here again! 0 star if i could!

I use this post office at times and the service is normally good. But a few days ago I was served by a Indian lady short hair who’s counter is at the back. She was VERY VERY RUDE WITH A SERIOUS ATTITUDE! She really needs to learn how to treat and talk to customers politely. Horrible lady! The post master will loose customers if this horrible lady continues to work there. 0 star!

Despite being a relatively small post office, it has everything you need to post an item of any size inside. It's located conveniently close to Goodmayes railway station and you can also park your car briefly on the road adjacent to it. The staff are also the friendliest and most helpful I've come across.

My usual post office is on Gordon Road (and the staff there is extremely rude and very irritated) but recently I've been going to this post office. The staff here are very accommodating and serve you very nicely. Owner himself is very nice. Hope they keep their service like this.

Rubbish service ever. Be careful. They steal parcels. I have lost 4-5 parcels in this post office. They try to avoid scanning the parcels. I have lost very expensive parcel from this post office. I am sure they have stolen it. Disappointed.

After my Fathers death staff especially Mr Sheth were very helpful making sure i had the right support and understanding on how to closing my Father post office account. And showed kindness, patiences and understanding. Great local service

Not even one star they deserve women with short hair you need some customer service clases Darling 2nd time i have gone their to sort my road tax out 2nd time they wont do it the man and yourself sort it out absolutely rude!!!

Small post office. All the basic post office facilities. Staff are friendly. Can be very busy at peak times with long waits. Location is good with parking pays nearly if you can get one!

Came to this post office the other day regarding my parcel, the lady at the counter handled everything very well and she was very polite. She was very professional with her work.

It's hardly busy () staff are well trained have knowledge of the products provide a very good service and very polite and friendly Saturday opening time update

Very rude women that work there, not friendly at all and they talk amongst themselves in their own language whilst you're standing there waiting to be served.

Excellent customer service and the lady behind the counter is extremely helpful she is very supportive, friendly and always has a smile on her face.

Excellent service. Lady at the back counter helped me with a few enquiries i had today. Very Professional !! Brilliant customer service. …

This is one of the worst post offices I’ve been to! Certain staff and the manager are so rude and unhelpful. No customer service at all!! 0 star!!!

sometimes its good , when the owner is around because he s polite. Other times the people behind the counter and rude and quick to judge.

What a bunch of friendly people at this postoffice, the lady at back office She always provides excellent customer service with a smile.

Worst post office ever. Lady with Hijab in front counter is very rude,unhelpful and miserable. Avoid using this post office if you can.

Very fast service and knowledgable staff. Always serve with a smile and quick and friendly. Parking available usually outside.

This is a really good Post Office, the staff are really friendly. It can get busy at peak times. Parking is convenient.

very very bad service by the lady at the back counter who was so rude. she should not be working there.

Is there any reason my certificate was savagely bent despite the large red type ‘PLEASE DO NOT BEND’ ??

Good Staff and co operative . Went there to send DL applications and they helped to fill the forms.

Friendly staff. Efficient service. Easy accessible. Almost all post office services.

Very convenient post office. Quick and efficient service, would recommend.

Great place, very friendly staff. Hard working and tidy shop kept place.

Very helpful staff. Also has a ramp outside for those who require it.

Overall service is good. But you may meet bit rude staff sometime.

Very quick and efficient service Staff quite friendly and helpful

Good Staff & excellent service, very good attention to detail.

Post office service, very helpful and competent. I recommend.

Best staff ever! Friendly and helpful. God bless them.

Small POst office with stationary shop. Good service

Staff are a little slow with no willingness to help.

Quick and friendly service with a big smile …

Staff are always good here, never had problems

Staff members were very polite and friendly

No long queue here, quick and efficient.

Service is slow but gets the job done.

Nice friendly staff never a long wait

The staff there is so slow No help

Rubbish customer service 0star!!!

Staff are good and helpful.

Excellent local postoffice

Good service all around

Excellent service !!!!

Good customer service

Helpful services.

Helpful staff

Helpful staff

Easy access

nice people

It's okay

Nice

Ok