In short: It’s like this bank is being run by a bunch of used-car salesmen. If you love pushy salespeople using shady maneuvers to sell you a loan for an unfair price, this place s for you! It seems like there is some shenanigans going on here. For example, the loan officer I was dealing with refused to specify in the loan proposal that there will be no closing costs, and instead wanted me to take his word on it "because the bank's general counsel told him not to include it in the loan proposal". This is a huge red flag to me. Furthermore, he behaved in a rude and unprofessional manor when I asked him to counter a much better offer that I received from another lender, telling me that I am not worth his time. Finally, their archaic, online banking sucks. It's like dealing with a bank that is stuck in 2001.

Thank you to Gold Coast Bank and John Gonzalez for the past 10 years and your hard work and effort in every deal that I have had with the bank. Every employee of Gold Coast has always been patient and answering mine and my wife's questions and explaining thoroughly exactly the process and also stating at times when the process would take longer at certain points than at other points. In banking you have to be patient not everything happens right away! David Appel Customer Gold Coast Bank

Gold Coast Bank has been great to work with. John & his team went above and beyond to close my loan fast when I purchased my home. I decided to refinance my mortgage a year later and had a great experience again. The team helped me with all options possible on refinancing my mortgage. What was most important for me was the communication & understanding all my options. Thank you Gold Coast Bank!

Don't waste your time dealing with Gold Coast Bank for a mortgage. They'll lie to you after initial niceties and then they will change their mind and yank the rug out from under you after being approved. Our broker let her personal problems and brazen ignorance of employers cloud her professional decisions.

Great people and great ideas. They have helped me with interesting ideas and have saved me a ton of money with their interesting mortgage strategies on our commercial space. Thank you!

Great customer service. We have financed several properties with Santiago Martinez's help. Highly recommend!

Fast, thorough, discreet services both by John and Demetra.