New tech store in town and they are amazing, literally took my Mac in on a Wednesday and it was ready by the following Monday. Costumer service is outstanding, and turn around time was amazing. And my Mac works better than it did before. Also the prices are crazy affordable for the work the provide.. …

Great work! I bring all my electronics here and I never have to worry about them again unlike other company who fix your things to break again so they can keep getting your money once these guys fix it I never have to worry about it again I recommend them for any of your electronic needs..

We had numerous appointments scheduled, we were no showed twice. We even rescheduled after being no-showed the first time, only to be no-showed again. Strange experience, I'd recommend taking your business elsewhere if aiming for a "Same Day" experience.

My phone needed a new screen and found FixFactor on the internet. They had a 4.9 rating so decided to try them out. The were fantastic! Messaged them on their website, got a phone call with a quote, and told a 20 minute wait. They were busy

Fix Factor is a small, family-owned business with very pleasant, extremely knowledgeable staff. I have a very expensive, very old and beat-up Dell laptop with a broken hinge, which made the charging area (and therefore the computer) totally

Oh my.....this is the absolute best laptop I have ever had in my life. The staff is extremely professional and they always over deliver. Ahmed is always very professional and pleasant and whatever your technical needs are he delivers. Ahmed

My phone malfunctioned after they “fixed” it and they said they would replace the screen again but never called me after saying they would order a new screen. My phone finally stopped malfunctioning but I just discovered that they glued the

Tried this place, since I often try to support independent smaller business, and they turned out to be absolute crooks. Not only did he not repair my device properly, but he actually did additional physical damage to it. The next step will

Amazing service!! They are so nice and helped me out so much to fix my boyfriends phone, i needed it by a certain time since i was sending off the phone to the marine base and they helped me out and fixed the phone how i wanted it on time!

Went to Best Buy to get my hp checked out had a cracked screen.Their price quote put me at spending $200-$400 on fixing my screen. Called FixFactor and immediately got an exact price quote at less than $129. As soon as I got to FixFactor I

The best in town. My iphone dropped in water and they stayed 3 hours after business hours to fix my phone and got it fix working after was hopeless but they do magic work for a very affordable prices. I do recommend them to anyone and they

My kids have been crying for their tv back. Ive been trying to contact the owner with no luck. It's been a while and Im regretting dropping off my 50 inch tv. It's in the middle of the hood. My husband didn't want me to go in that area in

Highly recommended! They are an amazing, friendly, and always looking out for what’s best for you. They will make sure you leave with what you came looking for and a smile! Ahmed is the first person I come running to when I need or have a

Ahmed Malak did an absolutely OUTSTANDING job of repairing my laptop.. He has an amazing grasp of computer technology and wasted no time in repairing the problem(s) and then explaining to me, in terms that I could understand, what he had

Very pleased with the work I received to my phone here. Came in needing my front ear speaker fixed due to water damage. Was fixed for a very cheap price and the work was over the top. He was even so kind to walk me through the process of

After the first time of taking my camera it didn’t work. However I went back and they fixed it again with no additional charge. I wanted to wait to post this since last time it was about a week before the camera started messing up again.

Very professional and very knowledgeable. Brought my laptop won’t power on and in 30 min got it back working perfect and my iPhone 11 screen was shattered, they fix it in 15 min and gave me a free tempered glass and all this for a very

I went to tmobile to fix my phone, they can't fix it, and i went to other repair store on south tryon, they told me will cost me a new phone, came here to fixfactor and the guy name ahmed he is sweet and honest and fixed my phone in 2

as a customer and a prior business owner I value cus6tomer service. that being said this is the hardest working shop this side of the south they go above and beyond. kind people with a passion to fix... I love the store so much had to

I recently had my TV repaired at this store and I recommend them more than anyone! From start to finish, the service was excellent. The staff was knowledgeable and friendly, and they were able to diagnose and fix the issue with my TV

Great place if you need fast, great, reliable, affordable and great customer service. I had an appointment booked elsewhere but decided to do some groundwork beforehand. I’m glad I did. I got exactly what I needed at a better price

I was looking for a place to repair my TV. After calling a few local places, I settled on the only one that offered to repair while I waited and at a very reasonable price. That was two years and several repairs ago for different

I have an uncommon phone model. I use my phone for work and EVERYTHING. I needed a screen replacement TWICE within just a few months, which was devastating. They were very attentive to my concerns. They were able to order a

I came here to get my iPhone 12 Pro Max back screen fixed. Was told to leave it so that it could be fixed that day but guess what I come back to the same broken phone owner is rude and a liar. Don’t recommend coming here! …

The lady who took care of my phone was very friendly and quick! I broke my screen that morning and had it fixed good as new in less than an hour. If you need a fast friendly phone fix, pull out some cash and give them a visit.

Fix Factor is the best place in town if you need help with your devices. Ahmed is the best! I when there with my iPhone destroyed he fixed for me I highly Recommend fix factor, you are in good hands with Ahmed and his staff.

Why would they advertise they open on Sunday and i get there on Sunday their closed smdh, but after talking to them, it was communcated that their was some misunderstanding and it was fix, thanks fix factor

Ahmed was very professional and had great customer service. My phone is working better then it was before. Definitely recommend here if your having issues with any smart phone or electronics in general!

Their customer service is awesome I come here regularly to get my phone fix I’m very clumsy so I drop it a lot I never have a problem with service or fixing.. . I highly recommend service is immaculate

They fixed a lot of different devices for me. First, my Apple Watch stopped charging and he fixed it the same day. Then, they fixed my Nintendo switch screen and it was like brand new. Lastly, took my

Quite attentive to your needs and they call you and give you an estimate before they even come out and I believe their prices are reasonable but again I have to fit them into my budget to fix my TV.

Fixed my iPhone 12 Pro Max screen for a reasonable price and it works flawlessly and the speakers work so much better. Wonderful customer service and will continue to go here for repair needs.

Absolutely the best place for any computer or technical needs HANDS DOWN! The care, service, courtesy and professionalism is unmatched. Ahmed’s priority is your priority. Highly recommend!!

Fast repair, he will show and educate you about every step of his work process . Very professional . Prices are very good as well . Highly recommended . Fix’s all electronics known to man

This is the only place I will trust with my devices. Great service, knowledge & the prices are amazing! They give you options & help you understand exactly what's being provided.

The store owner used a aftermarket screen on my phone and the stated that it was original I asked for replacement he is unprofessional I would not recommend going to this store

Came here in a hurry to fix my camera and they did it. Canon brand Camera, Mirror stuck in the Up position, fixed it in like 10 minutes. Great store, I highly recommend it!

I take my iPhone 12 pro too FixFactor. Mr.Ahmad fix the screen in the same day and quality of his work is the best and the price is the best in Charlotte area.

Had a faulty Denon AVR that they were able to diagnose. Was very professional, would highly recommend and will be my go to to get anything fixed in the future.

Excellent work with expertise! The first micro-soldering tech I've met in North Carolina. We'll continue doing business with updates in the future.

I always visit FixFactor and they repair my phone quickly and efficiently, they offer a quality service. My experience has been totally positive.

Came inside the store to get a quote. The owner was rude & disrespectful. DO NOT GO HERE. There is better places with better customer service.

Came in to repair the broken glass over my camera, and they fixed it with no hesitation! Best customer service and super friendly!!

Very good service. They took care of my computer and the price is really good. Give them a try, you won’t regret it.

Fixed my crack screen same day in 20 minutes and threw in a tempered glass. 10/10 would recommend !

Great service. I came in for a iPhone11 phone repair the repair was done in less than 30mins.

Great service, fixed my screen quickly, helpful technicians--thanks!

Quick, efficient, and honest. Not complicated at all and informative

Fixed my Nephew’s Nintendo Switch at a great price.

Great service first time fix and fast and efficient