The worst bank I've ever dealt with. The mortgage application process took 2-3 months, the process wasn't clear, the assigned employee wasn't professional at all and he wasn't aware about the process. There was no update from the bank on the status of the application (msgs or emails) even the call center doesn't have any update about the application status and everytime gives false information. The marketing offers are totally different than reality. I lost all the evaluation fees and my loan due to the incompatibility of the employee, the general manager and the bank itself. I would never consider dealing with this bank and wouldn't recommend it to anyone.

A very bad customer service experience, although wonderful application but staff is really worst they will leave no stone unturned to misguide and misrepresent and after that behave like they are not FAB employees, on my visit instead of solving the query they opened a fresh account which incur charges for minimum balance misrepresented that it is a zero balance and no one bothers or cares. Another thing is their call centre or help centre who never know have any knowledge and never will come back to you to resolve the query instead close the tickets without resolution, very bad banking.

Worst service ever!! Tried calling the customer care several times but if you dont have 20min time to be on hold than never call them as their call waiting hour is more than 20min. Also the charges are simply included in the statement and if we request for details they take almost more than 20days to just to revert that they have received and the mail and will get back with the update on the same. Customer service need severe changes and need to avoid unnecessary charges to the customer.

Why i can't used my savings account to pay??? I been trying many to call but seems your phone number is always busy and i got book hotel that day i book hotel that i need to pay 1,808 only but thru my savings its deduct 2,749?? How come deduction is like that i put 1,808 only i cancel my booking and money will put again to my card but i try yesterday to used my savings card and its always rejected! To all the stuff of FAB.. give time and effort to your costumer!

I'm extremely satisfied and happy with the service provided, I did visit the branch today 14/Jan/2024 . The place was organized and there was no queue. I have been served by one service center representative Mohammad Adel counter 9, he was so helpful and clever and friendly as well provided a great customer experience and satisfactory resolution for my issue. I would like to Thank him and than FAB services and suggest it to you.

WORST CUSTOMER SERVICE EVER!!!! I AM REQUESTING A CLEARANCE FOR MY LOAN SINCE SEPTEMBER 25 UP TO NOW I DID NOT RECEIVE ANY CALL TO COLLECT. EVEN THOUGH YOU VISITED THE BRANCE THEY WILL TELL YOU NOTHING AS THEY ARE ALSO WAITING FOR THAT DOCUMENTS. PHONE BANKING IS THE 2ND WAY TO FOLLOW BUT NOTHING IS HAPPEN YOU NO OPTION RATHER THAN TO WAIT FOR SO LONG...

One gentleman playing extra smart by allowing priority for ladies in ATM queue. Glad to give “ womens first” but should not be enforced or instructed. There is no such display ladies first though he is enforcing it over others who are waiting behind patiently. This is not customer service.

Came for Christmas withdrawal taller service is closed. I asked the why its banking hours right they simply answered me taller is on medical leave no replacement. I have no words to reply. I feel so crazy about the management.

worst mean haram worst bank ever in my life, all the uneducated officers are doing there jobs and they dont know how to treat the customers. 0 bank experience , do not deal with this f..... bank, you will get mad.

Cheapest of the cheapest customer service ever and cheating customers with fake promises. Never to bank with this blade bank. Customer service executives behave as if customers are prisoners.

No teller to support, staff informed system down, not think so, last visit teller not respect time also, 1 teller, more waiting, can arrange other staff if demands

بنك مايسوى نجمة من ناحية المعاملة او الموظفين .. الموظف تقدم عنده معاملة وتتفاجئ انه مغير المعاملة بعد توقيع العميل .. نصب واحتيال ومحدا يحاسبهم

Mr. Hanas Ali at the Jebel Ali branch helped me open an account there without any hassle. He was quick and his services are highly appreciated.

ATM machine is always a problem. Since months and it seems nobody is interested to solve it. Inside experience is even worse…

Giving a two thumbs up for Mr. Shiraz Ahmed for his handling of my case. My deep appreciation for the service. Thank you.

Very poor service nobody go Jaffa branch No pen, no slip token is very slow Employees are playing with mobile

The worst bank ever deal with is someone knows how to raise a complain against this bank

Avoid by all means. many other good options in UAE, customer service is ridiculous.

Non professional sales men seeking people as targets very insistent and annoying

Never open FaB ac and credit card service is very bad. Atm full time complain

Very bad service Do not open an account at First Abu Dhabi Bank

The place and situation is quite. Before was First Gulf Bank.

Not a single RM was available at the branch at 10:30 AM.

Today i went there They are not working because of rain

Customer Service not good. Had Bad experience.

رائع جدا والموظفين أيضا …

Services not that expected level

Not good customer support

Very Bad Service …

Top 1 Worst bank in UAE

Very poor service

…

Bad