Giving Fernwood Narre Warren a 1 star due to false information provided to me when attempting to cancel my gym membership. I had came in on a Saturday morning on June 17th to clarify when my contract ends due to having a freeze on my account for 5 weeks (they also charge $5 for freeze per week - my last gym at Freeway never charged). I was informed by the receptionist that my contact ends on the 04/08/23. I had asked if I can cancel it as I am not attending the gym anymore and don’t want to continue after my contract ends. She had informed me that I am unable to cancel before my contact ends unless I want to pay a $300 fee and had told me to come in on the 04/08/23 to cancel my gym membership to avoid paying a fee. Little did I know I should’ve paid the $300 as it would’ve been cheaper to quit then and there. I had came in on the 05/08/23 to cancel my gym membership. The receptionist handed me a form and told me my membership ends on the 06/09/23 as they require a 30 day notice and a further 2 direct debits will be taken out of my account. It didn’t make sense to me why I had to pay for an extra month. She advised me I should’ve came in 30 days earlier to cancel it, when the other receptionist had advised me I am unable to end my membership before my contract date. Numerous of contacts to them and they claim it’s stated on the contract and terms and conditions. The contract does not state anything about 30 days notice. I told them I was given false information and they will not help by finding out who had provided me with the information, as there is no proof that I came in. I asked them to check security footage, however they refused. I asked if I can speak with the manager, however she looks after 3 clubs and randomly pops in, and was not in everytime I had contacted. I had asked for proof to be sent to me the exact date of my direct debits and exact date of when my membership ends as it seems like they go around giving false information and not being held accountable for it. I have joined my previous gym (Freeway) due to the low membership cost, and being double the size of Fernwood. I know with Freeway, they had an easy cancellation progress too! It’s such a shame as the trainers were nice, however can’t say the same about the receptionist. I recommend anyone joining this gym, don’t. You can find other gyms cheaper with a ladies section only.

the gym has terrible hours such as closing at 12pm on saturday and closed on sundays, 24/7 hour access is only available for over 18. Told i can go on a student membership freeze (I had exams) free of charge but once off then be told i had to pay a freeze fee, which is more than i was expecting to pay so it was not in my balance and i was also charged a late debit fee (my balance was in my saving account), I should at-least know where my money is going towards. The gym is small, very limited facilities and there are 2 weightlifting sections however one section is nearly always busy with circuit classes so theres only one squat rack for use, i did not realise how bad this was until exploring other gyms especially for the cost of this gym. Cancelling fee was $200 because i had a 12 month membership, plus 2 next debits (so an extra month of being at the gym). I’ve heard and seen other women try to cancel their gym membership and been absolutely guilt-tripped by employees at receptionist about how there is 24 hours in a day and that it depends on how you spend them (some people are just busy people!! Family, work) they should be more understanding and helpful. The locked in contract is so unflexible. Ladies, if you’re interested in the comfort of being with only women go to gyms with female only zones, freeway’s female only area is larger than fernwoods entire gym (2x cheaper too) How is it that a female only gym sells a singular pad for 5 DOLLARS? Female hygiene products already are overpriced for something women have no choice over, it is extremely disappointing and a female’s gym should not be further contributing to that. Upon cancelling my membership they did not send me a receipt or tell me the schedule of my next few payments for cancellation and again the same reject payment fee applied which is so stupid. My experience with fernwood over 6 months has been that its not flexible, unhelpful and money hungry. I have no issue with paying good money for a quality gym but i should at least know where my money is going and this is not the standard. I would never waste my time with fernwood again.

This place even doesn’t deserve one star, absolutely outrageous, I have told them I couldn’t attend to the gym anymore because my mother got diagnosed with ovarian cancer and I had to move to Perth to look after her, I have called the gym and wanted to cancel my membership but they didn’t cancel my membership and continue withdraw money from my account till today and still doing it, this is going back to several months ago, unfortunately last month, my mother has passed away and left us with lots of sadness and grief, After that, I was going through a few test and assessments to see if I there is any trace of cancer that I might have because I have lost 15k in a short amount of time and each time when I go through these tests I am so scared and nervous about the results, I am still under supervision of the doctor and doing tests , AND THIS GYM still withdrawing money from my account, SHOCKING!!!!!!!! I am very very very upset ,,,,, So please if you want go to this gym , think twice because they don’t have a sense of being human and money is everything for them, Absolutely shocking, :(

I only joined less than a week ago, and been a few times, but I feel like first impressions matter. It is truly already one of the best gyms I've been too. My positive experience started when I went for a tour and ladies struck up a conversation with me in the carpark as we walked in. Then the trainers were so lovely. My onboarding session, people spoke to me and made me feel so relaxed and welcomed. The gym overall is so clean and equipment all new, then in my first class, I had women around me talking to me and helping me out when I didn't know what to do. These might seem like minor things, but in all the other gyms I've been too, no one else, trainer or not, has so much as smiled at me let alone had a chat and be friendly to me. This has helped significantly with the anxiety I had about being in a gym environment, and I'm actually excited to go and try new things (such as new classes!). I also love that I feel safe going at anytime day or night due it being female-only. Best decision I've made, can't recommend it enough!

Amazing gym that makes every girl feel welcome. I always feel most comfortable and safe at all hours with Fernwood due to its ladies only environment. Great location, easy upfront parking, friendly staff, clean & organised, great variety of fun classes, and has new cardio and strength equipment! The gym also has a virtual spin studio which you can do your own spin class at any time. Love the black and pink motivational theme throughout the gym! Only small improvements I wish to see in the future is for the gym locks to be changed to a reliable locker system as I'm scared to use the lockers after hours, as sometimes I can't unlock it (but the rules state not to bring your gym bag out on the gym floor), and the bathroom is outdated compared to other gyms in the area, and would love to use a smith machine in the gym! But these minor factors don't outweigh the positive aspects of this amazing gym! Thanks Fernwood for creating and offering an amazing ladies only gym!

I have been at Fernwood Narre Warren for along time now and can't ever see myself training anywhere else. The gym floor has not to long been updated with new cardio and weight machines there are a variety of group classes and extra features like a sauna and morning breakfast provisions in the members lounge. But my two favourite things about Narre are the members and the Trainers, the members are a warm bunch of friendly woman who are approachable, supportive and fun to be around. The trainers are a supportive bunch of ladies who genuinely care about you, know your name and what's going on in your life. Have made some wonderful life long friendships here with members and trainers.

Just joined Fernwood Narre Warren 3 weeks ago... already feeling weird when a day doesn't involve a visit! (which isn't always the case when joining a new gym...) From my first body scan/meeting with Laura, to all the classes, I'm always made to feel comfortable yet motivated so that I can challenge myself and improve my fitness without worrying that I'm not supported. The facilities are great, lots of new equipment. I wish there were 7-8am classes, but their current morning times suit before-work and after-school-run schedules great. Every time I walk in the receptionists are so lovely, and there's a supportive culture among members!

I have been a member at Fernwood Narre Warren for just over a year now and I absolutely love it! The staff are incredibly friendly and supportive. The wide range of group fitness classes have allowed me to step out of my comfort zone and try something new. I love attending the FIIT30 sessions, I have definitely seen results from adding this to my workout routine. No matter what your size or fitness levels, there is something for everyone. For anyone thinking about joining a gym, I absolutely recommend Fernwood, you won't regret it!

Fernwood Narre Warren is like my second home. Good vibes, great energy and most importantly great environment for anyone looking to better their health. Great selection of group fitness classes for all fitness levels. Staff are always friendly and willing to help. Trainers are super motivating and supportive to helping women reach their goal. Super proud to be surrounded by such amazing women that support and uplift each other! Whenever l get asked which gym l go to, l don’t hesitate to say Fernwood Narre Warren! Best club around!

This place is my second home.The staff and the members are like a family. Made some amazing friends over the years. Absolutely love coming here. My favourites are the group classes. The trainers are awesome and always push you to the limit. Highly recommend this place to anyone who wants to start there fitness journey. With all the latest gym fittings, equipment and sauna, you wont be disappointed. Great Fit30 programs and Personal trainings for those looking for extra workout. You never get bored here.

Fernwood Narre Warren is a welcoming community. From the friendly smile and greeting as you enter, to the awesome group of ladies that I have the pleasure of getting hot and sweaty with. The trainers are brilliant, keeping me motivated and pushing me to improve during every session. The equipment is outstanding, so much choice and something for every body. If you’re looking for a fitness club where you feel like one of the family, Fernwood Narre Warren is the club for you. I love it!

I genuinely love going to this gym. The classes are great and I've learnt alot about form and what I should be doing and what targets to focus on but also because the trainers and staff here are so friendly and so welcoming and I never feel nervous staring a class I haven't done before ~ but the members themselves are all so wholesome and encouraging and I really enjoy doing classes with other members. It's all very wholesome and enjoyable. I don't dread gym. I look foward to it.

I have been attending Fernwood since December 2019 and I have to say that this club really empowers women! The great vibe you receive just when you enter the club really makes it worth it. I have made lifelong friends at this gym and lost 18kgs by doing ubound. The best classes that have helped push and tone my body are ubound, power bar and cardio express! I have been a member for 4 years and I will continue being a member for a long time coming.

I absolutely love this gym! I was so scared to sign up over 5 years ago but Fernwood Narre Warren changed my life! Karina's classes were always my favourite and motivated me to start exercising and to feel comfortable doing so. Everyone knows you on a first name basis and it is clear all the staff really care about you and want you to reach your goals. There is no other gym where you feel instantly comfortable, motivated, inspired and supported!

Fernwood Narre Warren is the only gym I have felt comfortable at. The staff are all lovely and welcoming and their personal trainers are fantastic. I've been doing PT with Teresa for over 12 months now and constantly see improvements that I never would have achieved without her. She is very knowledgeable, caring and patient and knows how to safely push you out of your comfort zone without being overwhelming or intimidating.

I cannot say enough positive things about fernwood Narre Warren. The staff are amazing!! It is such a fun, friendly and inclusive environment where you feel so comfortable and encouraged every time you enter. I thoroughly enjoy my time there. Teresa is an amazing PT, very knowledgeable and supportive and Em is wonderful at the front desk, always such a warm welcome. I wouldn’t want to go anywhere else.

Hypoxi has been fantastic for me! It has moved the stubborn fat and given me back my shape in 7weeks. I have lost 6.4 kilos and l am fitting into my clothes and now shopping for a 12 to 14 not 14 to 16. It's quick, easy and the team at Narre Warren were encouraging and shared there own personal stories. I have energy and motivation and I would recommend it to anyone that is wanting great results!

I’ve recently joined Fernwood to get involved in the FIIT30 sessions, and because of this I’ve found my motivation to be active again. The early mornings are so much easier with such a welcoming group of ladies. The trainers are always thinking of new ways to challenge us and what once was a fear, is now my favourite part of the day! Really love being part of such a community!

Wow, what can I say. Fernwood Narre Warren is a great gym. The staff are always incredibly helpful, supportive and friendly. They make everyone feel welcome & comfortable. The equipment is great and if there are ever any breakdowns they are always quick to fix it. Gym is always clean too. Wouldn’t want to go anywhere else …

Great class, working all parts of your body. Lisa makes sure we do the exercises correctly and also makes it fun. Because she gives us a good workout. Feel great afterwards and look forward to going back. I have issues with my knee and back and this has been the best form of exercise to help with my issues. Thank you

I started going to Fernwood Narre Warren nearly 3 months ago now, being the first gym I’ve ever been to. All I can say is I had nothing to be nervous about! The staff are so welcoming and friendly, the equipment is modern and easy to use. The whole gym has such a great vibe. I’ll never go to another gym. :)

The girls are lovely and the other ladies working out with you in group classes are so nice and encouraging!! There are lots of free classes and add on options like Reformer Pilates & FIIT30/MAX. I stopped coming to the gym because I had no time and Jess helped me figure out my times and get back into it!

Fernwood Narre Warren is a very welcoming club that embraces all women. Thank you Fernwood Narre Warren and your awesome instructors for consistently providing fantastic classes. I love doing Reformer Pilates as I learn something new and are challenged. I wouldn't change it any other way, thank you!!

I was working out for almost 6 years before joining the gym at home and l always had a mindset about all the gym that I may not have as much privacy as I have at home, but this gym which is my first every gym for the past 3 years now and it’s my home and it’s my therapist. The staff are incredibl.

The most welcome environment with well informed trainers and instructors. They make me feel strong and have helped me change my lifestyle for the better! Plus I always feel safe. Joined Fernwood Narre warren 12 months ago after having never stepped foot in a gym and I’m never looking back …

Fernwood narre Warren is an amazing gym that I feel so comfortable in due to being all female. There are various options for all different fitness levels with the classes and equipment. The staff are so lovely and helpful, I would definitely recommend.

Great girls that work at the gym and always welcome me with a smile and greeting. feel so comfortable being there and always supported. when i signed up for my membership Amy B was very helpful with all the information and have loved being there

I love coming into gym more now as it’s helping me with my mental health issues and my physical health as I have Crohn’s disease. All the staff are very supportive and helpful within the question that I will ask, even if it doesn’t make sense.

Fernwood is a great 24hr gym with a good range of classes and ample exercise equipment. The staff are wonderful and always happy to help. Would recommend fernwood to any ladies wanting a comfortable and supportive gym environment! …

The staff are friendly and welcoming. There are many variety of classes for different levels of fitness. Also included an infrared sauna, body scan weigh in, reformer Pilates and clean facilities. An all female gym so it’s very comfortable!

I have just joined this gym about a month ago and it is fantastic. The brand new equipment is very clean and there are a lot of classes available for me to do. The staff are very friendly and helpful and have already remembered my name!

Amazing gym, always felt comfortable and supported with a great group of girls always looking out for each other. Love the ability to go whenever I want and always been pushed to new limits with classes and challenges …

I’ve attended Fernwood Narre Warren for about 2 years now. At first it was only to loose weight before my wedding in 2021 and have continued going because of the amazing staff, trainers and beautiful women that I train with.

Compared to other gyms I have been a member of in the past, I feel so much more comfortable walking into Fernwood! The staff are all lovely, great facilities and huge array of classes that are included in your membership.

Fernwood has such a welcoming environment! Compared to other gyms I’ve been to in the past I feel so much more comfortable at Fernwood! The facilities are great and staff/trainers are super lovely and supportive.

Fernwood Narre Warren is a great club with a welcoming environment! It has a good amount of equipment which is always clean and ready to use. I recommend this club to any gym goers as it has lots to offer!

I had a lot of gym anxiety my first time signing up but fernwoods gym and inviting staff helped me feel confident in the gym and attend regularly. The classes are great and a good source of motivation.

I love that Fernwood Fitness has so many amazing classes. These classes motivate me to come to gym especially when I'm tired because I don't have to think about what exercise to do. Thanks Fernwood!

Great gym. Never seems to disappoint. The staff are friendly and helpful. Being an ex member I found itit easier to return to Fernwoo narre Warren as it offers diversity in classes and services.

Amazing gym, staff & members. Staff are always ready to help with any questions. Six months ago, I hated exercise, I’m now there five days a week. If I could give 10 ⭐️ I would. Thanks Fernwood

Fernwood is such a supportive and welcoming environment. That allowed me to thrive in not just my fitness journey but all aspects of life, as it help me build my confidence and self belief.

Fernwood Narre Warren has become my favourite place. The staff are always so friendly, the club is clean and all the machines are new, what more could you ask for. Highly recommend

Love the Pilates instructors- really feel they set challenging targets to improve fitness and flexibility. Thanks Maria and Nadira!

Really enjoy my Reformer classes with Lisa She is always motivated and varies our classes to give us new challenge exercises

Very supportive and responsive team and so, so, many variety of classes. Really enjoying my time so far, never a dull week.

Best gym with the best people !!! So grateful to have such a supportive community around me <3 wouldn’t go anywhere else !

Gyms use to feel so daunting but Fernwood has always made me feel comfortable and it’s allowed me to enjoy working out!

Great class with Lisa today Always something new to push us and strengthen different muscles

I love coming to train here, clean facility and super friendly staff , great work girls!

Excellent gym I'm happy to select this place for my workout …