Shame!! Shame!! Shame!! I had gone to Federal Bank Janakpuri (New Delhi) Branch around 9:05 p.m on January 21, 2022 for withdrawing the cash. The security guard denied me several times to use ATM and told me the server of the Bank was not working whereas the ATM machine was working fine and I withdrew money successfully. I told him that I would talk with the bank about the same. The security guard shouted at me very badly and abused me very badly. He could have attacked me. He had given me lots of threats. Federal Bank must take strict action against him. It seems psycho or criminal type person. Federal Bank must take care of its customers. It seems customers of Federal banks are not safe while using ATMs during nighttime. Federal Bank should shame for unlawful activity done his staff. I could have been the victim of criminal activity or mayhem by that security guard. I must close my Federal Bank Account. This bank does not seem a reliable and safe bank.

Thanks federal bank, specially branch Manager Mr. Kamal Gandhi for smoothly processing my bank account opening and Home loan. I always afraid of fake commitments of sales persons and hiding facts, and when this happens in this federal bank home loan application as well, i decided to move to other bank but Mr. Kamal Gandhi get me aware about the actual facts along with all charges in detail and exact amount, which again encourage me to keep faith in federal bank. Today I can say I am a happy customer of federal bank and I am satisfied with bank services. I would like to have long term banking relationship with Federal bank just because of person like Mr. Kamal Gandhi & Mr. Mayank. I would like bank to take some ethical and professional conduct training of sales unit / Channel. Thanks & Regards, Amit Gumbar

Very neat and clean, well maintained branch with very polite , courteous and helpful staff. Though staff strength is minimal at this stage, they are over worked but their contribution is outstanding in meeting customer satisfaction. Excellent performance by team of Mr. Gandhi ( B.M.) Mr. Mayank ( ABM) and Mr Farhan and last but not the least security Guard Mr....... Keep it up.

It was very good exprienced with this Bank . Mayank one of the employee helped me out in opening my savings account. It was good having tea with Mayank . …

Very friendly bank. A special mention to the Branch manager Mr.Gandhi, Ms.Neha and Ms.Kriti.

My janakpuri branch experience is very good. Staff is very good and very co-operative

Very good and polite customer service

Perfect banking partner.

Excellent service

Good staff