Extra Space Storage

593 reviews

12190 Inwood Rd, Dallas, TX 75244

www.extraspace.com

+19727749404

About

Extra Space Storage is a Self-storage facility located at 12190 Inwood Rd, Dallas, TX 75244. It has received 593 reviews with an average rating of 4.9 stars.

Photos

Hours

Monday9:30AM-6PM
Tuesday9:30AM-6PM
Wednesday9AM-5:30PM
ThursdayClosed
Friday9:30AM-6PM
Saturday9:30AM-6PM
Sunday9:30AM-6PM

F.A.Q

Frequently Asked Questions

  • The address of Extra Space Storage: 12190 Inwood Rd, Dallas, TX 75244

  • Extra Space Storage has 4.9 stars from 593 reviews

  • Self-storage facility

  • "Excellent experience at this facility! Having many units on this property for an extended period of time I can say that Krista takes pride in this property"

    "I was needing to find a storage unit quickly & walked in very stressed"

    "Absolutely amazing service from the workers in the front, They're helpful in almost every way"

    "I was honestly surprised at how professional and helpful the staff was at Extra Space Storage"

    "This was my first time using a storage unit and it has gone so smoothly! The assistant manager, Desiree’ Trafton was so helpful - it was incredible"

Reviews

  • Blake K

Excellent experience at this facility! Having many units on this property for an extended period of time I can say that Krista takes pride in this property. Keeping it clean, and nice. A very secure well maintained property like this leaves us with peace of mind about stored items. Thank you for excellent service! -Blake.

  • Tamra Duran

I was needing to find a storage unit quickly & walked in very stressed. The guy working today was very nice and professional (my memory is so bad, but I think he said his name is Brandon) & honestly turned a horrible day around. The facility is very clean and orderly and it looked to be well maintained, even the exterior.

  • Jeron Williams

Absolutely amazing service from the workers in the front, They're helpful in almost every way. Honestly I don't often give 5 star reviews but this is the exception. If I ever need storage services again this is definitely the location I'll be using. Clean units & reasonably priced. And clearly newer than the rest . ;;;

  • Voe Cotton

I was honestly surprised at how professional and helpful the staff was at Extra Space Storage. I guess I was expecting a minimum wage caliber worker. But he was excellent! He walked me through all my options and insurance details patiently. The facility was clean and organized. I was very impressed.

  • Myasia Mitchell

This was my first time using a storage unit and it has gone so smoothly! The assistant manager, Desiree’ Trafton was so helpful - it was incredible. She knows and does her job very well. Thank you, I’ll certainly be using ExtraSpace Storage for any of my storing needs in the future.

  • DustySkies

Easy service. Haven’t had any problems keeping some furniture in storage with them. There’s always a friendly face to greet me at the gate, and if I ever needed any help they seem happy to assist. Fairs better than my experience at U-haul, and it’s a lot closer also.

  • Michael Dorfman

Super clean store and staff are knowledgable and very eager to help. Kevin helped me to find exactly what i needed and didnt try to upsell me on things i didnt need.Very very professional. Id not only use them again, but id recommend family and friends to as well.

  • Robert Fleming

Had a great experience here storing my belongings and a classic car. I was very worried about storing my vette but the manager walked me through the premises and explained all the security in place to protect my stuff. Definitely would use this place again

  • Jade Decker (ThePerfectGirl)

I went in to see if they had a small unit I could store a few things in for my mom. The staff were super nice and showed me a couple of options. I appreciated that they were friendly and that they looked like they took pride in their facility.

  • m t

Joel and Terri were absolutely awesome. I've used Extra Space Storage in a couple of other locations and although they've always been nice elsewhere, the staff at this location were memorable to me. They were so nice and genuinely friendly

  • Pilar Clark

Joel and his team have Been absolutely amazing! I had a mattress and a box spring and some more stuff that I would need to store and was a little on the offensive side about the cleanliness regarding their facility - Despite its excellent

  • Steven Cotton

I had the most wonderful experience with Avery today in returning to this company to rent space. She was extremely professional, very focused, extremely helpful and candid, was very pleasant to be around and had a very cheerful demeanor.

  • Hillary Davis

Always treated courteously and prompt attention given to any issues. Everyone is very nice and professional at this location. The only thing I didn't like was that the monthly price kept going up and it became prohibitively expensive.

  • Mary Elliott

Both Ms Heather ✝️ & Ms Christi ✝️ have been so very thoroughly gracious, helpful, as well as professional with me during this crisis of my life experience! I have found the Extra Storage Space facility and company as of now - I am a

  • Cynthia Tucker

Been with this location for over 5 years. I gave a 2 week notice that I would either move out or downgrade into a new space. After receiving yet another rate increase, we decided to move out. Office manager said she would "consider"

  • Suzie Winslow

I stored some items from January 2021 until last weekend at the Inwood location in Dallas. The staff was wonderfully helpful and the facility is clean and secure. I appreciated knowing my things were safe until I could pick them up.

  • Jaelyn Phemister

Hi, I associate with the extra space on addison rd but i do want to say that the assistants at this place and at inwood are incredible, very helpful and I’m sure they get it from the awesome leads, these locations are great.

  • Angelica Lo

Customer Service was quick, friendly, and efficient! I was having a rough morning and after conversing with one of your employees for a quote, I was left with a smile on my face. Thank you for the amazing quality service!

  • Patricia Padilla (Pat the Great)

This facility is very clean, and the management is very helpful and friendly. Christian the manager is amazing. My adult son has autism and Christian treated him with respect and dignity. So blessed to have him there.

  • Isabelle Young

Joel always calls back or if asked a question he always remembers to call with the answer. I am highly impressed with Joel and his customer service. He has a great staff, they are personable and knowledgeable.

  • William Humphreys

Krista was extremely accommodating and helpful with my request. She is very professional as one of the on-sight managers. Definitely need to promote her to district manager when the opportunity is available.

  • Eudora

I’ve had such a great experience with this company! I always refer all of my friends and family when they need a place to keep their belongings because I know that my stuff is safe and theirs will be too :)

  • Karlee Zarzoza

Amazing manager at this location. I had a great experience and was able to get everything I needed to in a timely manner. Krista Waller went above and beyond to help me find what I needed. She was so kind.

  • Ashley Alicia

I am so sad to have moved out of this facility. The staff was overly nice and kind, and welcoming. The facility was very clean and secure. I had a wonderful experience at this location across the board!!!

  • John Hernandez

This storage facility is among the cleanest and well kept storage units that I have been to. Krista is so sweet kind and hard working!!! She is always working to keep this place clean and safe. Love it!

  • Ariana Davidson

The Facility is amazing, clean and well maintained. Personnel is very friendly and prepared. They are always very understanding, knowledgeable and helpful. Best Storage Facility and wonderful pricing!

  • Steve Levasseur

Fantastic facility and management is awesome! I rented online (super easy) and the manager followed up with me via phone call. I highly recommend this place to anyone looking to store their stuff.

  • Lisa Newton

I had a very good experience with David this morning. He had only been on the job for 5 days but you would never know that! He explained everything thoroughly and patiently answered my questions.

  • Jason Parks

I'm sold! You all have been terrific! I've even had the opportunity to speak with Krista! She's very personable and professional and as it is, I will be suggesting others to this location.

  • Sam Maher

Definitely recommend. Safe neighborhood, helpful staff, nice facility, easy to work with. Might be a little pricier than other storage places, but worth it for the location and service.

  • Lisa Alfieri

No joke, Cody was the bomb! Great personal service, was able to find a perfect storage for me, and did it to incurred the least amount of hassle for me! Highly recommend this property

  • Michelle Crum

This is my first experience in renting a storage unit, and it could not have gone any better. Doing it online was easy, safe and effective. I had all the information I needed

  • Tyler Romhild (Kirbyy89)

Extremely nice and professional! I'm looking to move from another Extra Space and the staff here was extremely nice and welcoming. Would definitely recommend this location!

  • Luke Reston

WONDERFUL I was greeted by a courteous and knowledgeable staff. They were super friendly and professional. They genuinely cared about my every question and met my needs

  • Saysha Morrison (Saysha Dionne)

I spoke with Tara and she was beyond amazing. Made the moving in process easy and simple. We had a few laughs while still handling business. She was just so awesome!

  • dave white

Just upgraded today, christa went out of her way to give me the best deal. On a hot day like today she managed to make it an enjoyable experience

  • Greg Lane

What a pleasant surprise. In our world of underwhelming performance ESS exceeded expectations with services provided and professionalism.

  • Ashley Nakamura

Excellent customer service. Very helpful with all my questions. Great options and pricing! Definitely will use them long term!

  • Scott Jones

The Inwood location has a clean driveway and their staff member Kevin was professional and attentive. 10/10 highly recommend.

  • Linda Callicutt

The facility is very clean and Crystal was great. It was easy to get set up and then move items into the storage unit.

  • Sam Conner 3

Krista was AMAZING! Super helpful with helping me get a storage unit. Thank you!!

  • Rebecca Collinsworth

Absolutely wonderful customer service !! Krista Waller was very helpful and nice!

  • John Krueger

The people working here have always gone the extra mile for me. Thank you.

  • Jan Garcia

A very clean and nice location. Management is very fun and outgoing (:

  • Samson Amune

The customer service experience was great, very friendly and helpful.

  • Laurie F

very nice and helpful, fairly easy process renting a storage unit

  • Melisssa Moore

Easy drop box for rent, gate hours and large drive aisles !

  • Alexis Garcia

Well maintained storage units and clean property overall.

  • Billy Johnston

Never a problem and Christa is always very helpful!

  • Jason Montgomery

Had what I needed, efficient courteous staff

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