This place is an excellent resource for our community. I don't think categorizing it as a bicycle "shop" is correct. They don't buy or sell anything. It's a city funded bicycle repair facility that also serves as an educational center for people of all ages to learn about bicycle safety (both on the road and maintenance) They accept donations of bikes, frames, and parts which are used to help repair bikes the community brings in. A cast of volunteers man the several repair stands, they have a full range of tools available, and help when you have questions about how to use that one tool you don't have, that only does one thing, and is only needed for now out dated bikes. If you need a part, you can rummage through the bins of donated stuff and take it for free if you must, but leaving a generous monetary donation will help keep this place open.

Fantastic! I made an appointment, and they took me in on time. Very knowledgeable and expert about bicycles. I have an odd model where the derailers adjust backwards from most bikes. They knew it immediately. Quickly adjusted The Growlers, noticed my rear Rim was slightly out of true and adjusted that in less than a minute. Then they provided me with a new Rim liner, Thorn proof inner tubes, and new tires. Very nice tires with reflectors on the side for safety. All of this for free. My bike has been in storage for more than four years, and now it runs like new.

My experience with about half a dozen visits I have had one fairly good experience the other 5 or soo. I had just been spoken to too lead me out there doors. If I had had the money to purchase the parts or to have my bike worked on . I would not have been making my way to your facality. Although it is my thought that maybe the quality of bike that you walk in with might weigh on the help you receive. It is not as if the bike that I walked in with was on the lower end of a thousand.

Amazing staff. Very friendly, Professional, knowledgeable and patient. They are very sincere regarding their desire to have everyone knowledgeable with bicycle safety,, education, and maintenance. Great job guys keep up the good work!!!! !!!!? UPDATE: 2/15/2022 !!!!! Man, I just cannot give enough praise to the crew here! They're literally saving lives! In my opinion, they should be the highest paid city employees. You guys rock!!!!!! XTC 29 1 L Black/Blue Product number: 333875

Awesome place! They got me a wonderful bicycle and a helmet. They made sure that I was able to ride it and made adjustments to the parts that needed it. The staff and volunteers were very knowledgeable and extremely helpful. They truly care about their clients! Albuquerque is very lucky to have such a great group of people who are dedicated to their work. Thank you so much for your time and your kindness.

Great knowledgeable staff that is extremely helpful, all the tools there are in great shape. I was able to bring in a project bike that needed some older parts and I was able to finish the drive train of the bike for 12$ (suggested donation) and get rolling. The atmosphere is helpful and several of the staff members were bilingual. Truly an asset to the community that i wish was more widely known about.

Very cool place and I wish there were more places like this throughout the city to help encourage folks to get out there and ride bikes more often. Even though I've changed plenty of bike tubes in my day I still learned a few things I didn't know and the fact you learn with hands on experienced workers is extraordinary cool. I'll be referring this place to anyone I can for sure.

The staff is very friendly and helpful it is a great place for new people just getting into biking or for people who have been biking for a long time everything is very easy to access and anything you need help with the staff is more than willing and capable of assisting if you're looking for a great place for being part of the bike Community this is the place to go.

Highly recommended for any repair or maintenance. I went in with a severely crooked rim 30 minutes til closing time and the man working there replaced it for me and was really nice the whole time. I was on my way with a new rim in about 15 minutes. This place is awesome. I wish I had more I was able to donate. Thanks Esperanza bike shop.

Best place ever to learn how to fix your bike, build one, or even buy one, should that be the case. I've stripped one bike completely, upgraded a run-down bicycle into my main bike, and am planning on taking over another bicycle to fix it up and give it to friends. Kudos to Ryan and Juan, and all the other volunteers over there.

Jared was awesome. She was so patient and took the time to teach me how to do all the repairs so I would be more capable in the future. This icluded fixing my flat rear tire, installing a new tire, installing and adjusting a new cable so my bike now shifts properly, and new grips! Thank you again so much. Jared!

This place and the employees are awesome! I came in with an old GT that was in really bad shape and Ryan helped me get it in riding shape. I learned a lot and saved a good chunk of money! If you have any questions or need help with anything bicycle related this is the place for you. Don't forget to donate!!

A go-to place to work and get help on your everyday bike issues. They have a few volunteers that know their way around a bike. Plus they offer a bike saftey class and will provide you and your children with a bike for completing the class. You can also donate your old bike to them as well. Great program

We had 10 bikes needing tune-ups and other repairs. They were extremely knowledgeable and helpful about what needed to be done. It would've cost us a fortune but this is a free service to the community and we are thankful for what they did for our family.

Awesome. I love that the city does this. David really knew his stuff and helped me fix a headset issue on my bike. Really hope this place gets more funding and I encourage everyone who wants to learn more about bikes to come here. Rest easy Rosanna.

Wow, what a wonderful place. They helped me do a seasonal tune up on my recumbent bike. Made sure I was safe and all was working well. Very friendly and experienced; plus it is all free. I definitely recommend and will be returning.

ESPERANZA ROCKS! They are always so helpful, and professional. They have taught me so much! I am forever grateful! If you have any issues, or questions about a bicycle. Hit them up! Everyone should support ESPERANZA! Yvette S.

This bicycle shop is great Ryan is a very very outstanding asset to this program he helped my grandson and I repair his bicycle wheels both of them were outrageously bent and he got them taken care of thank you Ryan very much

Awesome place. Repacked bearings for the first time with the friendly staff showing me how. Know your bike. Trust your bike. This shop is an asset to the citizens of Albuquerque and passing through touring enthusiasts.

Juan and the rest of the employees are the best! Super kind and professional. They take the time to show you the right way to fix your bike, and provide access to all the tools and parts you'll ever need.

I went in looking for parts and the volunteer or worker looked stoned and had no clue what I was talking about. Dont go here it sucks. Cycle cave on San Mateo and menaul is better and worth the drive

This place is place sent from GOD. They helped me fix my bike and gave me equipment that I could never afford, plus I learned how to fix muy own bike!!! A BIG THANK YOU!!!!! GOD BLESS YOU ALL!!!

I gotta tell all New Mexico! Brian & Noah are the "Wright Brothers of Nuevo"!! They know bikes and are more than willing to help us!! Thanks for getting my bike up and running 10 Stars!!

Amazing place, staff are knowledgeable, friendly and so willing to help. This is a great program that the City offers. I can't say enough good things about this entire operation!

Just donated our faithful Yokota bike. David was very helpful. It was quick and easy. They gave me a receipt. The place has a great positive vibe about bikes and biking …

Gosh. What to say? Something of a miracle, this place. Jared helped me out. She was knowledgeable, courteous, and attentive. You absolutely must try Esperanza for yourself

Facility and staff care about cycling and having happy safe riders on the street. 11/10, generous and kind folks run this place and we are lucky to have them in the city!

James was very knowlegable, experienced, and meticulous! I'm glad he was there to help me with fixing my bike which was a hot mess. Thank you guys! Truly awesome place.

Great place...Brian and Juan are awesome!and so are all the volunteers, Every time I have went they help me out every time...im glad this place exists

Such a great place and awesome people to help fix your bike. I am very grateful and appreciate for everything they have done. Thank you …

They were very helpful I got a new bike for me there old school bike with coaster brakes in perfect condition I was very happy with my visit

This is the best place for learning how to fix your bikes! Stuffs are knowledgeable and helps a lot! I got my several bikes fixed!

I love this place, the staff are all super helpfull and you can do what youve gotta do if you are willing to wait for a long time

Great people, great place. What an awesome way for the city to help people get around and reduce emissions.

I came in with a puzzle of a bike and the staff just kept going until we went home with a working bike.

An awesome place to learn to fix to repair and to maintain a bike properly ,,,awesome place …

Outstanding group of people offering great services. Sean was extremely helpful and patient.

You guys are life savers thank you for everything you have done for me and everyone thanks

Amazing place to learn about bikes with extremely nice knowledgeable people volunteering.

This is a great resource. Staff is so helpful and even provided me with a bike helmet.

Awesome experience very friendly and helpful. Great place to learn about your bike.

Amazing.keep this place open.the staff's amazing an very helpful.just wow.

The people who work at this place are awesome they are a tremendous help

Such a great program for Albuquerque, Ryan is an asset for Albuquerque.

Understood bicycle parts and are happy to make same day appointments.

These individuals volunteer their time to help fix bikes .

Bicycle education and community service at it's finest!

Great people rendering an important community service.

This place is fantastic! I'd give 10 stars if I could.

Good people...and will help with whatever you need.

Was amazing and I'll keep going to repair my bikes

Always a great place to get ur bicycles fixed

Awsome place to learn and work on bicycles.

This is a great program for people in need

I'm so impressed very friendly and helpful

They will help you with what ever you need

What a great service for the community,

Very cool place and there very nice

Helpful people and a great mission

It was very good they help me alot

The best bike shop in Albuquerque

Knowledgeable, and pretty awesome

Awesome people, really helpful.

Friendly and very knowledgeable

Great employee l worked with.

Amazing, a truly great place.

Awesome community service

Its free pepole are nice

It's a wonderful place.

Amazing place!!!

Awesome program

Great help.

Awesome