If I could give 0 stars for their telephone service I really would. I called to speak to the visa department today (21/3/19) and the man that answered the phone was so abrupt and extremely unhelpful!! He basically told me his job involved him telling people yes or no as to whether they needed a visa and he was not there to provide any further information (ridiculous!!) I asked for advice as to where I can get information and he told me to ask my airline not him. He also kept talking over me and wouldn't allow me to talk. I waited for 10 minutes for my call to be answered to just be told that my partner needed a visa to travel (when I already knew this). I simply required further information as to what documents he would need to provide etc! Honestly one of the worst telephone services I have received.

Last month, during Ramadan reduced hours, I called and spoke to someone straight away - very helpful and quick service. This week, I have been trying to speak to someone on the phone for FOUR days, no answer on any of the extensions, either Arabic or English. Day 1, only reception finally picked up to tell me the Query Dept works till 4pm. Day 2, no answering, again reception picked up to tell me Query Dept works till 4pm but answers calls till 12:30 (!!!). Day 3 noone picks up ever. Day 4 reception picks up, diverts to security (!!!), who divert me back to original telepnohe numbers (!!!). This 'hit-or-miss' service (mostly 'miss') is an embarassment to UAE.... Judging from the other reviews, i'm not sure how it's been allowed to go on for so long...

I am disgusted with UAE embassy department in London. I have tried for two weeks now to get through to their Legal Department, hanging on for 2 and half hours daily, the message being repeated is "You are number one in the queue, estimated time to answer is one minute", that is a joke, nobody every answers, what is the problem,? Is there any staff there at all??. I would like to have asked questions about taking medication into Abu Dhabi as I know there are very strict laws about what you can carry and I do not want my holiday to be spoilt by falling foul of their rules and regulations, but what can you do when you cannot speak to anybody, talk about frustration at the highest level.

بصراحة تعاملهم ضعيف معاي شخصيا وانا مواطن من دولة الامارات ولايعرفون كيف البرتوكول لإستقبال المواطن ، وموقع الملحقية الثقافية في مكان أخر الواحد يدور في النت العنوان لايستطيع إجاد العنوان لعدم وجودة ، وتم زيارة الملحقية الثقافية ولكن يجاملون ولا يخدمون الطالب بطريقة المناسبة أتمنى يتم تغير الفريق الكامل وإجاد أفضل فريق منه. والتغير مطلوب لو حتى الموظفين عندهم خبرة بس أعتقد للملحقية الثقافية ضعيفين وعدم الرد على الهاتف والبريد الالكتروني عدة مرات اتصل بخط مباشر أو عن طريق البدالة أتمنى من السفير يلتفت ويعد النظر حتى ولو أخذت السفارة المراكز متقدمة لكن يحتاج إعادة النظر في ذلك. وشكرا

in Feb 2016 I got my niece document legalised by The UAE Consular section. The consular section staff was very friendly. Make sure if you submitted Educational documents you follow all the correct procedure. In June 2019 Once again I returned to the UAE Embassy legalisation section last week to get my nephew's university degree Attestation. Just remember before you come to the UAE Embassy make sure all the paper work is in order. The UAE Embassy web site provides all the information. The staff was very professional, i am pleased with the service.

I have been delighted with the very helpful service I have received at 48 Prince's Gate.Having visited this office some years ago for document attesting I believed that that remained the procedure. When I arrived here it was explained that applications are now only dealt with by post. Nevertheless, I was extremely grateful that Muhammed Muneeb took the initiative to help me by allowing me to pay the fee for attestation on the document which had already been apostilled .He allowed me to leave the document and called me .An excellent service.

Very bad and unhelpful receptionist in waiting area, staff are lazy and unprofessional, they were reading paper while people waiting to get there documents. I was told to collect the ducment after tow o'clock it is three o'clock and nothing happens,aIso I was told the deplomat is not in yet to sign the documents this is to confirm that they are still backward., When you come expect to waist your whole day to have your document certified. I have to blame the big boss who offering this treatment

Unbelievable shameful poor customer service - first could not get through to the relevant department. When I finally did a very ill spoken arab woman became instantly frustrated with my inquiry - raised her voice, did not let me speak and shouted 'I don't know!!!' and hung up on me. When I rang back, my call was not answered. I have heard about their attitude but am in utter shock after experiencing it first hand. Doing a disgraceful job of representing the UAE in the UK.

The last 3 weeks I have been trying to find out how to get my finger print scan attested by the Embassy. Two attempts on the phone waiting 3hrs on first try and 3.5hrs on the second try with no luck. Emailed several times and no reply. Started the live chat several times and nothing happens. Is there any link to a process for the UK UAE embassy on what to do to get your finger print scan attested? Shame this UK setup is not as good as the service available in the UAE.

I have Multiple Sclerosis and have been refused to bring in my injections on my upcoming holiday after jumping through hoops with their questions and sending pictures and evidence of a worldwide approved medication Avonex and they decline even though it is not on their banned substances list. You can't speak to anyone to discuss and they appear to have the right to refuse any medication they do not understand and cause us to cancel our entire holiday there.

As per most of the other reviews, terrible service. I was trying to find out if I required a Drs letter to take prescription medication to Dubai I was held waiting for 47 min while being told every 30 seconds that the wait time was 1 min before hanging up. I sent an email and got an automated reply saying that due to a high volume of emails there may be a delay in their reply and pointing me to their web site.

I called the UAE consulate based at princes garden, South Kensington today around 1:30pm and explained my situation of needing myself and my husbands documents attesting quite urgently. We received same day service, picked up my documents at 3pm, they were empathetic towards our situation. Cannot fault the service provided. Thank you very much

Very friendly staff at the counter, very efficient with their same day legalisation service. Strict rules in regards to commercial documents so please make sure you check your documentation before submitting. Best time to collect is between 3pm - 4pm to save waiting. Not a convenient location as its a long walk from South Kensington.

Terrible customer service. I have a cruise coming up to UAE and was told to contact the embassy with regards to prescription medication. Got absolutely no advice whatsoever from the embassy other than look on the website. I'm on lots of strong meds and need to know what's allowed. Cannot even get on their website. …

2 days trying to speak to someone on the phone, no answer to any of the extensions, Tried choosing Arabic and English, but still no one answers any of the options, The people who reviewed 5 stars without any comments must be connected to the embassy!?! as no one mentioned anything good about this Embassy, Useless,

The embassy has been closed for months but they should be working from home! unfortunately no reply to any of the emails. I lived in the UAE for many years and the government societies do their best to serve their customers and give the best quality. The UAE embassy in London is totally something different!

Unspeakably rude over the telephone. As another commenter said, if I could give 0 stars I would, although that would still be too many. Website unclear on medications allowed into the UAE, and staff on the phone told me I hadn't bothered to read the website, and that I should just follow procedure.

i was on the phone for bearly 2 hours, upon the guy picking up, he couldnt answer my question, despite it being about visa, the only thing he kept repeating is look at the website and if you dont understand send a email. dont bother wasting your time calling, your questions wont be answered.

Exceptionally poor customer service. I was talked down to on the phone for about 30 minutes and reminded that I am talking to a senior member of the team whom had worked at the embassy for over 20 years. These people desperately need training on how to speak to others, nevermind customers.

Dear sir / Mam We have submitted 1 Degree of Mr Charmis D. Rajput and 1 Birth Certificate of Ms Pooja Karuppaswamy at UAE Embassy. Courier receive on 18th of July but not return these attested doc to us till time.. Please reply us with reason ... and when it will done ?

Very unhelpful staff, was on the phone for over an hour, they then cut me off before I had a chance to speak with anyone. Please sort out the customer service in this place! I agree with others in that if there was a 0 star option I would definitely select that!

I telephoned very recently the Legal Dept and found them very rude and abrubt, highly innapropriate for an Embassy. It was further shocking how porr their level of English is, surely you should be able to speak basic English in an Embassy based in the UK.

I called to find out how I go about preparing power of attorney. The man who answered said this: "we are NOT customer service, you should not call us, all the information is on the website" he was rude and obnoxious, I just could not believe it.

Communication is extremely poor. Not certain if the office is understaff or it’s simply a poor habit but having to deal with this embassy is extremely stressful. Definitely had a poor experience and would avoid it at all cost to go through

Travelled down to validate documents, the earliest I could get here was midday. Annoyed voice on the bell told me to go to another address to get another address to go there tomorrow. Why say the embassy closes at 4pm if it closes at 12?

Called to ask a simple question, was told I was second in the queue and would be answered in one minute. 25 minutes of waiting later, still no answer, I hung up. Email doesn’t even work. Absolutely useless - thanks for wasting my time

The man on the phone repeatedly said "thank you bye" when I was halfway through asking a question. He then hung up before I had finished. The worst customer service I have ever experienced which gives a bad impression of the UAE.

If you want to know the meaning of impossible, try calling them. They will never answer your phone call. Website always gives an error message when you try the "Contact us" link. Absolutely horrible and frustrating service.

If I could give 0 stars then I would. Disgraceful customer service. Held waiting for an hour every time and no one ever answers so I have to hang up. I have emailed multiple times and no response. This is a joke!

The phone lines are always full. But they answer emails immediately. I had a question about medication, and also Indian passport. I received a reply straight away! this is there email [email protected]

Reaching to this embassy is impossible. I tried online, they don't put you through to the operator, on the phone they disconnect you. Totally disappointed.. I was planning to visit Dubai but no thanks!

We visited the UAE consulate to assist us in legalizing our document, Mr. Muhammad Muneeb was very accommodating and guided us throughout the process. We are very happy with the swift service :)

I was on hold waiting to speak to someone for almost 2 hours. I’ve tried calling back and still no luck. Doesn’t seem like anyone answers calls so forget getting any help via the phone.

very disappointing, i sent my decree absolute by post to have it legalized, they returned to me without any stamp and without any reason or information why they have not stamp it.

Rubbish services ! no answering call ! No proper government website to direct for visas ! No respect for people in embassy or in airport ! Are they humans ? I definitely doubt

They do not pick up. Ive called multiple times using all the extensions. They tell you to call back between 9AM and 7:30PM even though Ive been calling at 1 PM. Waste of time

Have been hanging on the phone for ages, travelling at the weekend via Dubai and worried about medications - really worried about travel now and need medications for pain!

Have patience when you visit the embassy, let it be any embassy, this was very much straight forward , arrive on time and you will have your things done on time …

Thank you brother Ali for answering my query within a minute of you answering the phone. I'm impressed that how efficient is the UAE embassy in London just like Dubai.

Very very bad customer service, man with bold head mislead me, was very uncooperative and trated a British Organisation as though we were beggers, pathetic!!!

Looks like all the money has gone into making tall buildings in . Few dirhams should have gone to the embassy to give a proper service. …

you can not keep people holding on an answer machine for 30 minutes saying 'estimated time to answer is one minute'. Poor access for customer service

Was on waiting for almost 2 hours and they kept estimating time as one minute and queue position one.. and finally hung up my call without responding

I have called so many times no one picking up my question what the point to put a telephone number if they know exactly they don’t pick up the phone

Called many times over 4 hours. "you are at cue position 1 for like 2 hours , and then they hang up. very unprofessional and terrible service

waited for 3 hours on the phone , with a recorded voice saying "estimated time to answer is 1 min". Got fed up and finally hung up. Terrible!

Unbelievable place when it comes to unreliable bureaucracy, low quality of service and hard to find anyone you may need for important deeds.

You are in queue position and estimated time to answer it’s 1 minute and still waiting after 15 minutes to answer , it’s really poor service

المعلومات غير محدثة ،السفارة مغلقة ،لم احصل على معلومات بخصوص المواطنين العائدين من بريطانيا ،شركة الطيران ليس لديها تحديث سوى للمقيمين!!

Called 4 times over the space of 2 hours. "you are at cue position 3, 2, 1" and then they hang up. Classic lazy behavior.

43 minutes of “you are in cue position 1, average answering time is 1 minute”, and nobody ever answered my called.

"you are at queue position 1 with an estimated time to answer of one minute" for an hour with no response so far.

Hung up before I even finished asking my question makes you wonder if they gave you the right information.

I have delivered some boxes and probs to them, staff and security were very helpfully. would visit again.

I need my police clearance certificate can some one guide me how to get this from London or UAE embassy

Used their consular section to certify documents twice, the service was brilliant both times. Thank you

They don't answer the phone. I called too many times and waited 2 hours then hang up. So annoying

Absolutely terrible service, unhelpful, rude staff that continuously pass the book and the blame.

They don’t answer calls and if it happens and they answer they have unfriendly attitude.

It shows open on Google only, they don't respond, just a waist of time to calling them.

Worst service ever, been calling for an appointment website has been down for months

Very bad services. no one answer the phone. i called several and different times

اشكر القائمين في السفار ع الخدمات الي يقدموها للمواطنين في المملكه المتحده

It’s saying estimated time one minute but you have to wait for 2 hours

absolutely rubish customer service . they are not professional people

Professional and polite service to get my documents stamped on time.

Our finest representatives in London. Keep up the good work you guys

Waste of space and time. We reported a scam case but no one care.

Great experience! The prices has been very efficient and speedy.

Great and resposive customer service …

I call and waiting more then 1 hour Very bad and slow service

Supper rude does not have any respect for anyone .

Awful service. I was shouted at down the phone.

0 star i can give for their telephone services

تعامل اكثر من رائع وفريق عمل مميز ،، مشكورين

Absolutely of no help at all over the phone.

100% the site does not loud and work!!!!

Great country and it is a great service.

Customer service rep unhelpful and rude

Thank you for all your great services

In same day my documents attested .

Very respectful people and kind

UAE Embassy, 10 mins to Harrods

Bad service no answering phone

I would say 0 if they have ...

very rude customer service

Fantastic service …

Do not miss with Libya

waste customer service

لا يجيبون على الهاتف

Disgusting service

0 is better than 1

Very poor service

love that place

bad service .

Professional

Bad services

Total crap

Thanks.

Good