Terrible service, if there was a lower rating then 1 star I would give it. I purchased a refrigerator on a Saturday was informed that it would be delivered on Tuesday before 12, it was out in the system that it was for delivery Tuesday. the poor service started when the over charged me at the till When i went to pay, only when i check the receipt i notice that i was over charged and questioned it did they cancel the transaction and made me pay again. Then after taking the day off work to receive the delivery, i wait for a call from the delivery or the supplier by 10 am i called Ecity and they said the world call me back...They did not. I called again and was informed that there was noting on the system and that the order was not sent to teh supplier, I was anger and asked to speak to a manager he was off work and then the phone got cut off. I called back 3 times no answer, when someone did pick up and I was put on to the gentleman that hung up on me he informed my that they made a mistake and they will deliver after 12 on Wednesday, then he said he cant grantee that to it would be Thursday . It was terrible from start to finish, I took at day off work for this I lost time and money over all this and not even an I am sorry. I would tell people never use this company as the operation is so bad and customer service terrible. Still waiting yto hear back from the manager or the company itself. I am updating my review from yesterday because of what has just occurred You completely messed up again. Can't believe how terrible this service is. Half a day I spent speaking to different people from your company and after all that back and forth, and after coming to an agreement, you messed it up again and delivered it on the wrong day. I have to change my work plans again and walked out fo a work event early because of your poor management and service . I estimate you have cost me around 2k of business because of your incompetence. Shame on you all. And all these replies on you review mean nothing unless your will to follow up and your not and you didn't. Gave you a chance and again your failed.

Useless to say the least. We bought a TV and asked Charles (sales guy) to make sure to deliver today between 3-7 and when I messaged asking where the delivery guy is, he says they are out on delivery and they can’t set a time because they have more deliveries. Yet I booked 4 days in advance and he said yes ok! Very quick to take the money and leave us there to wonder what’s going to happen after! …Eventually someone called me at 4pm today to tell me that they will be late at around 7:30 because they are in Abu Dhabi. First of all, why is my brand new expensive 77” TV in a van for more than 8 hours and on the road from Dubai to Abu Dhabi ?? I live in Dubai and the sound of having my TV running around at the back of a van with the awful drivers there are around is just not good to hear. Not to mention, we stayed home from work to receive the TV and still nothing!! No call back, no replies on WhatsApp, and no one picks the phone up… Very disappointed.

Thank you so much for wasting my time and energy. I went to the store, a week ago, I ordered a tv, fridge and cooker, we agreed I will receive them on Friday the week after, I received a call on Thursday at 4 pm, a day before the delivery, saying sorry the items you bought are out of stock, and when I asked why I was not informed during the purchasing time that it’s not available and you are just informing me now when I scheduled all my moving based on this delivery, he said it was available when you bought it but now it’s not available, like really? Total waste of time, and miss of all my plans that I did based on the delivery and I will for sure complain to dubai consumer rights.

I recently swapped my old TV for a new Hisense promotion they are offering. Charles Maderaso is incredibly knowledgeable about their products and services. He took the time to understand my needs and provided tailored recommendations that perfectly fit what I was looking for. The level of professionalism exhibited by Charles is truly commendable. He was prompt in responding to my inquiries and kept me informed every step of the way. They made the buying process easy and stress-free. The team was not only professional but also friendly and approachable. It's evident that they genuinely enjoy what they do, which creates a positive and welcoming atmosphere.

I had seen an Instagram post with e city official web page tagged in it- The post claimed thousand dirham in exchange for every working laptop. I even called up the store and was assured the same offer is still ongoing- if I bring in working laptops. I visited their store in person with three laptops in working condition. All three had Intel core i7 with graphic card in them. One among these was a gaming laptop with even a 4K display. After waiting a tedious 1 hour- I was given an offer for AED400 combined for all three laptops together! Have the courtesy to at-least give all the information before trying to lure in customers with false promises!

I bought a “fast” charging cable for my iPad and even when I used my own adapter which is fast charging it barely charged whereas when I used a different fast charging cable it charged a lot faster. When buying the charger the lady selling it to me guaranteed that it will be fast charging but it wasn’t and when I asked for the speed for the charger she didn’t tell me and only told me that it is fast charging which it isn’t. When I called them to ask for a refund they told me to bring my iPad to them with my charger so they can check for themselves as it seems that they didn’t believe me which is very offensive to me

Hi Team, GA. May I know what is your customer service no? If it is 045140446 no one bothers to answer it as I have been calling for almost 2 days. I bought the Hisense Washing machine 10 KG on 14-08-24 just about a month and it has been giving us constant issues since the 5th day. Can you send an engineer ASAP as I am not able to use the machine to the best of its abilities. Also, plz ask someone on duty to atleast answer the customer service landline. Your customer service is pathetic and I am going to write on social media too. Thank you. With warm regards, P Shiraz Shah

I bought my appliances from this store it was very good experience with mr. Ashamed & Kevin they are very helpful & knowledgeable for only until I purchase. After no one cares. Then it took me receive my Appliences 7 days instead of two days. No one show up for installing my stove. I had to call every time to Ecity which my calls were ignored. Third party which was service ordered just promised that they will come to fix and never show up. 7 days for receiving and 4 days for service and still didn’t get the installation. Don’t buy from here. You waste your time and money.

TLDR: Deceptive sales practices and fraud. Unfortunately I have had to edit my review, I went here to buy a new laptop, asking detailed questions to sales person Navaraj. He assured me the USB-C connection was multifuntional. When I discovered this was not the case at a local Lenovo Service Center, where I discovered that the two year guarantee that was promised was not active, despite having paid an extra $45 at the store. Since then I have emailed with another employee Sarmila Khambu Shrestha, whom I had spoke to the phone but they have since still not responded.

I had a very bad experience with this store. I recently purchased big appliances(total of 13k AED) from there based on salesperson advice. However, I chose the wrong gas cooker because of the agent’s misguidance. I wanted to exchange the item, but they kept directing me to the supplier, although the supplier had nothing to do with it. Everything is excellent in the store until you buy the items, but after that, they leave you alone with your problems. Poor after-sales department/customer service.

Roma from customer service is disorganised person along with the techical repair team saying the pk10 karaoke was misused though the unit was not use. I told her to advise the customer for any updates atleast but she never did as well. Extended warranty was paid but still asking me to pay some amount for repair apparently it was not covered the faulty socket and this should be explained prior to any purchase. On the other hand the the store manager Mr. AHMED IS very helpful and accomodatinh.

They have variety of products but seems like they don’t want to sell them. Customers keeps on waiting for half an hour to get any assistance and then sometimes at cash counter person is busy in talking to his friends and customers wait in queue. It doesn’t matter to them if same item is selling for less somewhere else, they will say their price is fixed and won’t reduce even 10 aed. If you are getting same product somewhere else, prefer buying from some other place.

I wanted to bring to your attention a concerning experience I've had with your service. I reported a defective TV nearly a week ago and, unfortunately, no action has been taken to address the issue. This has been quite frustrating, and I was expecting a more prompt response given your reputation for good customer service. I hope we can resolve this issue swiftly as I've been a loyal customer for quite some time. Looking forward to a timely resolution.

Worst experience. I have ordered hoover washing machine 3 weeks back and they suppose to deliver 2 days back. However still I did not get delivery and they don't even have helpline to support. I went all the way Ecity to follow up and still they are unable to find my washing machine. So They have taken full money from me and they don't even know where is my washing machines is gone. Still no solution

I bought a new Apple Watch Ultra from them but when I checked the serial number at the apple courage website, the device had been activated before even it had apple care+ with it. I immediately went to the store and asked for a refund. Check the other reviews on this store, you will find people who had the same issue like me.

Meesum Ahmed! Came in looking to get a new device, was blown away by how easy they made the process! Ahmed was incredible, very knowledgable on the product and even showed me a better option to go with! Very happy with the service received and will definitely come back for any electronic needs! Thank you Ahmed and ECity!

I just ask to charge my phone for 5mins because i have urgent calls and the way they explain to me is not nice at all im regular customer here and i bought laptop from here .. staff told me the guy who allowed to charge mobile in iphone is got terminated because of that .. this is ridiculous just little bit charge ‍♀️ …

Mr. Red has a strong product knowledge. He listen attentively to his Customers and he recommend the right product to the customer in the shop. I was so happy with him when I was in the shop. That’s why I bought I item from him which is karaoke Platinum. I’m sure I’ll come back again. Thank you Red, Cheers!

Excellent experience buying from Charles who understood requirements, house space, viewing specifics to recommend the TV we needed at the right price value. The bundled offer with extended warranty was an excellent recommendation. Thank you Charles.

If yor buying they will definitely assist you and they will give you freebies and it is difective and when you returned it will take you wait for long and they will assist other customer even your the first to ask them and again they will … المزيد

Beware of this company! I placed an order for a fridge and made the payment, they did not deliver the order at all. After following up several times, they are saying it’s the supplier’s fault. Customer support team is an absolute joke, I … المزيد

Even three star is being put because of the outstanding work done by Rajat who is really a big asset for Ecity rest the experience was very surprising for us. - We bought a cooking range from IBN Batuta mall and the way Rajat had the … المزيد

The the supervisor was rude and takes things from the offer for self use..in a offer we were to get items he took the chocolate and cleaning products.. it's sad to see a supervisor is a store go to that level.. sad service and what a cheat...

Red is knowledgeable enough to sell his items. First he will ask what exactly they were looking for, so that he can recommend the right product. Then he will explain step by step to the customers how to used the product. Great job.

Really bad customer service, sold me a faulty iPad. Had to come all the way back to the store to get a replacement and they didn’t even offer any good will. If you buy from here check the goods before you leave the store.

It was nice shopping experience with the help from nice lady called Sharmila. She made me a good deal to buy Iphone 14pro max with gift bundle. very polite lady with extraordinary customer service approach.

I went into ECity looking for a Bluetooth speaker and was meet by Meesum Ahmed who was so helpful and provided me with such an excellent service. He is an asset to the company and should be promoted !!!

Do not believe on the display price as its wrong. The true price is higher. Wrong information. You are just wasting time. When its time to buy the 2599 becomes 2899 but un the display its still 2599.

Meesum Ahmed has explained us about product very well and he was cooperative & friendly. He provided technical explanation too.We bought OPPO Reno10 mobile.We had good experience at E-max.

Recently a bought I Ipad from Ecity from IBN Battuta mall. This was first time I was buying from here. Customer service is very good they try to solve any problem immediately on spot..

Haris is so helpful. He is so nice and kind and will make sure that you won't leave the store happy. Thanks to you. I think he is an asset of the company. Also Ismail is very nice.

Amazing customer experience. Very friendly staff. Excellent after sales service. Exciting deals and offers. Original products is their main usp. Truly amazing !!!!

ZeeshanAli IBN Batuta - very helpful. Checked stocked. Fetched inventory and trolley, and loaded in car for me. Sale prices are competitive.

Bought a Samsung Frame tv here but after 5 months still waiting for the bezel that was promised to me... no support from anyone whatsoever

MEESUM AHMED is an exemplary example of how Customer should be served!! Too good! Very professional & super helpful!! Thanks much

Zeeshan Ali is the best worker in there. He is very friendly and helpful. Thank you so much. And the prices are very discounted

This is our go to store when buying Asus laptops. Mr. Henry is always helpful everytime we visit and we always ended up buying.

The staff were super helpful especially; Navaraj, Rania, Anith, Ismael. I came on Black Friday and the experience was perfect!

Henry is been very kind and help. He’s been an fantastic support and a true asset to ecity ibn Battuta mall

Ahmed Isaac Tamer were super friendly and helpful when I bought my Garmin watch. Happy customer