It is a failure with the worst customer service i had ever seen in my life.i am old lady more than 60 of age and sick in spite they didnt regard my age and case and they invoved me in an endless circles going every where to find my money which was in my account and they absorbed them in pretending it is the system of the bank and we sent the money to charity association without my knowledge or approval . They prevent you to contact or arrive to any responsible emploee.I felt rhat i was dealing with a gang in dark cave.

CS is poor and even in this modern time the level of service and the time taken to meet a CS is really need to be looked upon by bank. Had to wait 3 hours to get to a CS person. After sales service is really bad with this branch, require proper streamline by bank managers so that customers dont need to wait this way. Had to put aed15 to parking as well as all this area is A parking. For 2 min job ....waiting for 3 hours is a complete no.... hope this review will be considered constructively to improve service level.

The worse waiting ever in all over uae ... assistant branch manager he did not give any attention to the floor and waiting area... security gaurd not allow to give tocken after 12 ....really worse experince allways in this branch .. branch need who care about the people issues not only sales. I really appreciate the only staff who tried to assist with good smile and effort MR. Amjad Mousa...he deserve to be in better place not just cm service.

Very pathetic services , a bunch of people and 2 customer service persons only. Really don’t know how this type of big entities will grow up with this poor customer service. If you want to get appointment tomorrow better go there today night. Very very bad customer satisfaction.

One advice and thank me later, go to EIB and do not go to DIB, you’ll waste hours and days from your life only at DIB branches waiting for your turn to come, the slowest service ever, in one day i went to three branches to find the best queue and the best was 1 hour

The worst bank and the employees are not cooperative They are not ethical not professional They waisted my time with lies everyday There is no credibility Scam All they care about is to eat your money They don't answer the phone Not recommended at all

Unprofessional and unethical way of dealing with customers. Waited hours long to get to an collection department representative to seek the details for transfer of auto loan. We wanted only to know the regulations and procedures

Worst and cheating bank. Lack of communication about debit and about new charges for credit cards...very very cheap....

الخدمة بطيئة جداً، والوقت لا قيمة له عندهم والخدمة الهاتفية هي الأسوء بين البنوك

ايمان العوضي من فرع النهدة افضل خدمه وارقى تعامل .. كل الشكر لج …

Rude staff. No respect to customers at all

效率很低 非常低 ，只有一个工作人员在服务 但是很多人在等待 很差 很差 很差

One of the worst service ever I seen,

للتمويلات الشخصية +97147016665

Worst!!! Customer Service!!!

Best bank n services

Dubai Islamic bank

Great service

NO PARKING