Worst customer service ever. I went yesterday looking at pricing inside and front doors. A woman with short salt and pepper hair approached me. From the start she was ver rude and insolent. First I ask for the prize of 3 white indoor doors. She told me she couldn't give me the price without the measurements and she didnt. Moving to the front door. I asked her again, all of this humbly because I don't know anything about doors, about the price os some fiberglass front doors. I asked her what were the sizes and she said 30,32 and 36. I asked her to tell me the price of 30 inches. Very rudely she said "that is not possible because in California regulations say that it has to be 36 inches ". At that point I left humiliated and shocked at her behavior and how I was treated for just wanting to gather information.

Went to Dixieland Miramar on 10/02/2016 to purchase a bathroom mirror. The mirror was out of stock, the associate suggested to Pay in full and he could order the mirror and it will be available for pick up in 3-4 weeks. 3-4 weeks came & gone. I have been to the special service count 4 times. And the answer I get from associate's is " mirror is not in, and no status on delivery, you have to wait". It is now 11/26/2016 8 weeks and no mirror. I should have gone the Home Depot Mira Mesa. HD contacts you with status updates on items ordered. STILL WAITING FOR MIRROW

I found a particular employee most annoying and unhelpful. I wanted to drill a 1 1/4 inch hole in my granite countertop, and I needed a template that allowed water to be used to keep the blade cool. This individual said that product didn't exist. I had the diamond circular saw that attaches to a drill, and the package said to use water. Even after I told him that he said he'd never heard of it. I put the saw back on the shelf and walked out. I'll spend my money elsewhere. One uninformed, unmotivated employee can kill the reputation of a business. I'm DONE!!!!

When to go get a screen door I was told by the cashier the only person we could talk to was the salesman in that area, He was busy with a couple at the time.after waiting 25 minutes walking around we decided to leave not a very good way to do business We also ask for a price on the screen door that we found and she couldn't give us one she said because the salesman had to give it to us. Very annoying do they adjust prices for different people the way they look or what. The price should be in the computer I would think will not be back.

I grew up in Mira Mesa so always favored Dixieline but recently had issues with them quoting free delivery then saying they made mistake. Escalated to manager who said delivery by noon today. It’s 4pm and no delivery and when I called then they said they had no idea about the scheduled delivery. Talk about incompetence. I will be getting refund and already bought wood cheaper at Home Depot. I will AVOID Dixieline now based on the poor experience, and repeated misinformation on delivery.

I was in need of help to identify the right glass windows and doors for my planned construction project. Simon was very easy to work with and quickly understood my quandry. He showed me a range of styles and prices. Several days later, he sent me a quote for all of my needs including complete specifications of each item. This is exactly the type of help I was looking for and failed to find elsewhere -- never knew it could be so hard to purchase glass.

I have ordered few doors, delivery done with few months delay and even after few month the deliver service 9 which is the worse part) postponed few weeks with no reason, and all I am hearing is sorry with no real change on the customer service. Also I have to deal with missing parts of the doors hardware too. I’m not sure if all dixilines are like this branch, but definitely not recommend this branch to anyone. I’m so upset and frustrated.

Such a awful place! Custom ordered sliding doors, was told in the beginning the doors are going to be here in 7-10 days. Have to call several times to confirm the shipment, every time they delay one day and always no guarantee! Can’t even return the order even though they didn’t do what they promised! Thinking about reporting them to better business bureau.

i want to shout out ALLIE SWANN for being the most patient and sweet customer service rep I've ever talked to. Our interaction was over the phone and she went out of her way calling other locations to make sure i got what i needed . It is definitely a pleasure doing business with DixieLine because they have ALLIE on staff.

Great selection of lumber, decent pricing. As long as you don’t need to speak or deal with any employees you will enjoy your experience. Unhelpful and eager to do anything other than offer customer service. This goes for commercial lumber office, door and window office. 6 different times with the same experience.

Great selection and customer service! The Dixieline team went above and beyond to help us find nice wood for kitchen shelves and select a nice stain. They even milled the wood onsite to the size that we needed. The selection is great and the team is very friendly and helpful! I’m so grateful for their help.

When I want something different than Home Depot or Lowe's I go to Dixieline. I know that their lumber is cut differently and better but there is more available at Dixieline beyond lumber. They have nicer vanities and the assortment of fasteners is better. I am always greeted as I walk into Dixieline

Great customer service, I had the pleasure of meeting Stephanie. She was the most helpful person I could hope to meet. She helped me navigate the process of buying a 36 inch Blackstone portable standing grill. This location has become one of my favorite places as a customer to shop.

Full service hardware store with better sales people. They seem to know their product line and are very good with helpinng with your project. Found a hard to find item that was not stocked at other placees. Good place to get help on some differcult home project.

We regularly have to come here for supplies and, on the rare occasion they don't have what we need, they're more than willing to direct us somewhere that does or order it. The sales are nice, their staff is friendly, and the 6am-6pm hours really help us out!

My contractor bought a Pella French door from Dixieline who insisted that Dixieline’s installers do the install. Well, they did a lousy job—the right side door jam is not flush with the interior drywall. AND the door locking mechanism is

Not exactly customer focused. I asked a question, and he said that he was going to find out info, momentarily. He didn't get back to me even after he had time to look into it. I found him at the checkout area chatting away. Will not buy!

Was helped by Alli at the project desk. They didn't have the lumber I was looking for in stock, but she offered some very great solutions, and explained custom milling to me. Over all an excellent visit for a very flustered me!

Excellent customer service from the paint desk manager, Alicia. She helped us try to match a color for wood stain. Reworked the color numerous times without frustration. Will definitely return when we need paint or stain!

Do not trust these people they are thieves and con artists. I bought $1100.00 in Skilsaw power tools. They did not include the battery charger and extra battery for the 48 volt Skilsaw as advertised.

Dixieline website: It gives you a choice of lumber and panels. You choose it ... it takes you no where... just wanted to check out lumber selection ... site will not let you. Home Depot here I come!

HD called me to come pick up a door that I had ordered, but it was a mistake since the door had NOT been received. A week later I got another call, but this time it actually was ready for pick up.

Went there to return some item, forgot my receipt. Was able to return, but spend twice more than I return. Going back for other tools. Less hassle more customer service place to spend my money.

Terrible phone service, rings and rings no one picks up. Then when someone does, I get music for almost 5 minutes and then someones voice mail. #Dixieline #FAIL in the worst way.

I Actually Like This Company Better Than Most Home Improvements Store's. I Like The Professional People Here. I Recommend This Place And All The Rest Of There Stores.

Check-out clerks wearing their masks around their necks exposing their faces, despite California law and common sense. Don't go in if you care about your health.

I would go again. The big box stores were out of the things I wanted. Dixiline came through. The place is clean and everyone helpful. The prices are competitive

Unprofessional staff. Can’t take order right. Can’t trace their orders and supply chain. I’d never waste time with them. Home Depot and Lowe’s are real business

Prototypical Dixieline. Good hardware selection, great wood/lumber yard, marginal service. Better suited for contractors than the weekend handyman.

Very clean and organized.Associates are very helpful and knowledgeable.Paid for my stuff and was assisted loadings my truck in the lumber yard.

Sales supervisor Kyle was very knowledgeable and personable. He educated us about several different products and it was very much appreciated.

Dixieline is always great! Great parking! Smart staff! Excellent real lumberyard!Help loading everything! I love you Dixieline! …

Informative staff, but I couldn't get any follow through for ordering windows. Was left hanging. It's like they didn't want my money.

Met a pleasant cashier that took her time to show me the items I was looking for, this was beyond her job assignment. Amazing person.

Extremely knowledgeable and helpful staff to aid any projects you are working on as well as very well stocked and maintained store

I've already found the staff at Dixieline to be helpful, knowledgeable and patient. The range of tools and materials is immense.

The nice thing about dixieline is they have the avant-garde the unusual and their staff is well trained and finding it for you

The employees where friendly and knowledgeable! They helped us with all of our questions and got us some great deals!

I was looking for kitchen cabinets, not enough in display, prices are not competitive with Home Depot or Lowes

Get your home improvement projects done fast and easy with Dixieline. Professional help and so many services!

They don't have as much variety as the big box stores but I think it's easier to find help when you need it.

VERY helpful folks here. Told them what I needed and they showed me what to use and offered alternative ways

Has everything I need and more love shopping with their assorted selections of handyman items …

People here are helpful and friendly. Good quality product, neatly organized and orderly turn on customers.

I called the store and they pulled my order. The next day I went inside and picked it up. It went perfect.

bought 12 thousand dlls window , heritage multglide received wrong and what seem to be used parts/ windows

They had what I needed and then, some more stuff! Big parking, attentive staff, overall good service!!

Great experience they had everything I needed to complete my Diy project. Friendly knowledge staff.

Great place if you know what you need and then your in & out better and faster than Home Depot.

Good customer service all around the store always have the lumber and materials I need

Dixieline Lumber's Classic Collections has moved to Solona Beach same great selections

Great quality products, not the same junk home Depot sells. Also somewhat local again

Have awesome inventory and wide selection of home improvement and hardware products.

Great alternative to Home Depot or Lowe's. Customer service is always outstanding.

John Vatione and Sean Davis are amazing at getting what I need whenever I go in.

You deserve it! Great store, great customer service! These guys and gals rock!

Very helpful staff and better materials than you might find at a competitor.

Great customer service, and their pro service is way better than home depot.

Easy to get in and get out with everything you need. Great tool selection.

Very helpful, we were sold wrong quantitie but they corrected it promptly

Confusing layout, Services as slow as ever. It still beats Home Depot

Great customer service that helped us find what we were looking for.

Great home center for homeowners and contractors.. highly recommend!

Great customer service, I was acknowledged right when I walked in

The staff was very helpful. And even knew what I was looking for.

G Fast good prices will come back for home improvement any time.

Great selection, nice people. Following all safety protocols.

Friendly, helpful and knowledgeable staff; Great managers!

Excellent and friendly customer support - 5 star at all !

Miriam was super friendly!!! Great customer service!!!!!

Way better than trying to get into Home Depot on Balboa.

Great place no lines and great staff ready to help..

They know me and help every time I go to shop there.

Very helpful staff, Updated the store - much nicer.

good place to deliver merchandise, clean and tidy

Good varied selection of items, great service

Very helpful staff, better than online buying

Very Good and friendly staff fast unloading

Local market. Decent selection.

Great customer service