For starters, the rent increase was ridiculous. I've used several different storage facilities over the course of more than 15 years and I've never had a $43/month increase. The fact that CubeSmart thinks it's okay to impose such a drastic rent hike is unacceptable. Beyond that, the staff at the 1260 Atlantic Avenue facility needs serious lessons in customer service. I've dealt with the manager and her staff on multiple occasions. They are generally all unwelcoming and act as though they don't want to be bothered, despite working at the facility's front desk/office in a capacity that exists to provide service to paying customers. Even during the limited interaction involved with getting a cart, they can't even muster words like "Hi", "How can I help you?", or "Have a nice day". And forget about a smile. Why would I want to pay significantly more for the same space and deal with an unpleasant staff who clearly doesn't appreciate me as a customer?

Treasure Island on Atlantic and Nostrand is very nice brand new and the storage places is bigger than the old one but if you're going to transfer are you going to join treasure Allen, need to go to the one on Atlantic and Nostrand customer service at the desk is excellent and a manager she's very nice and she's a good listener. This lady is the one who makes the decision to raise the price or lower the price. And excuse me and I left them in out the men at the Des has excellent to very good listeners. They will, date you whatever size unit that you need the price may be a little bit more because the units are bigger than the old units. So customers if you thinking about a storage place please go to Atlantic and Nostrand is brand-new you will love it my name is Derek. Enjoy your morning afternoon and evening.....

Recently, I moved in to one of the storage units! My experience from the initial walk through to moving in was very professional and better than i expected. The staff was very knowledgeable of the property, specials, contracts and guidelines. The property is spotless from the reception area, bathroom, loading dock, corridors and of course the storage unit!! Compared to other storage facilities i visited, Cubesmart is the absolute best! Koodos to corporate and management, brilliant team at the Atlantic Avenue location!!

I want to say that I was very satisfied with the workers and also how they were very helpful in many ways to me. I just moved into one of their units and was very happy to be here. Any questions I had all the staff workers right there for me to help me in any way I needed it. I would recommend Treasure Island Storage to anyone that wants to have safe keeping of the personal items and protected as well. I have also told all my friends as well about the place and highly recommended it as well.

So far, I am having a good experience at Cubesmart. I like my space and the comprehensive system to enter the facility works well for me. I especially like the fact that the facility is clean and well kept. And, I appreciate the climate controlled environment. The 3 workers that I’ve met so far have been cordial, helpful and showed me kindness and understanding. I hope and pray that my time at the facility and with the company will be good and uneventful.

Recently, i was told that my former storage facility was closing and that i had to relocate to another storage facility. This wasn't the problem, except that i was now leaving in Florida. TIS staff coordinated and arranged the move, provided me with all the documents several days in advanced so i had time to review and sign. Their assistance was invaluable. The day of the move came and went without a problem. I am happy that TIS is my storage facility.

I am honestly a bit shocked at how great an experience I had with Treasure Island storage. My expectations were low—I just need a space to store some stuff... but every person I interacted with was super nice and so helpful. From the person I spoke to on the phone to book the space, to the staff at the front desk when I checked in, to the person who helped us borrow the free van—everyone working there had a great attitude. Thank you!

Had to move my storage due to an older location closing. The team made the transition SO easy and the new location at Nostrand and Atlantic is a huge improvement. Clean and efficient. The staff was super helpful and friendly and MOST IMPORTANTLY, they kept our monthly charge the same. They also called me to alert me I did not lock my unit properly which was a great service. Thanks guys! A great experience.

I've only dealt with CubeSmart at the 1260 Atlantic Avenue, Brooklyn location. So far, the price has been competitive, the facility is very clean, the front desk customer service as well as the follow-up customer service/reminder phone calls have been great, and all of the details associated with my purchase of storage have been clearly explained. I've dealt mostly with Anika, but everyone has been good.

Terrible customer service. Try and avoid if possible. Staff not interested in helping customers. Limited parking. This morning one van was blocking all spaces and front desk had not managed situation. Uncaring place...do not use!!! Last time I went they were more concerned about closing up and did not abide by official closing times. Do not use!!

Honestly, this storage facility is the place use to store your valuable items. This is an upscale storage unit. Everything is clean & brand new. The employees there have no problem in answering every question I had & nothing is better then when someone knows there facts. Rent with them & I promise you they won’t fail you!

It was an awesome experience at 1260 Atlantic Avenue! The staff was benevolent, courteous and very accommodative. I would readily recommend your company to anyone in doubt or distress. You made my day an amazing one. I felt and admired excellent customer service and interpersonal skills. Thanks again!

Kathyryne was very kind and knowledgeable. She made my experience at the facility a pleasant one. Kathyryne walked me through everything I needed to know and did not mind answering the ton of questions I had. I feel confident in my decision to store my belongings at this facility, thanks to Kathyryne!

Clean, new facilities with a good drop off dock. I spent an entire day coming and going with new items to load in, and Stephanie, the staff member on duty that day, was incredibly friendly, helpful, and didn't rush us when we were unloading at closing time. She was fantastic.

the location was very clean, the temperature was always cool and comfortable. In addition, the staff was incredible! So polite, helpful, and overall amazing. Wonderful staff. I love this location and they do a great job at keeping the facility safe, clean, and welcoming.

The place is clean, the worker I had Angelique was friendly but just read the fine print and bring your own lock, it’s much less expensive than their $20 lock. And check to see if the monthly rate will increase after 2-3 months—especially if you choose auto-pay.

When I had a reservation to get a unit, they wouldn’t stop calling me and leaving me messages, and they always answered the phone when I called them back. Now that I have a unit, I can’t get them to pick up the phone smh. What a difference a week makes.

Jessica was excellent & provided A1 (top tier) customer service. Friendly and was patient with my lack of direction lol. Really appreciated everything - the guide, warm welcome, clear lease signing and support. Recommend highly!!!!

While there yesterday two employees were cleaning a storage unit that was recently vacated by a customer... The gentlemen not only swept the floor of the unit, but they also moped the floor of the unit! IMPRESSIVE!

The place is very clean,I think the rates is a bit high for seniors and disable like myself...please help us out we live in the area...and we choose you from all the storage area around....help us please....

Staff is kind. Prices for units are expensive and go up steadily over time 5×8 340.00 a month started out at a much lower rate. After almost 10 yrs of loyalty, I had to let it go. That's a car note payment.

Customer service at that location was below average and they never were concerned about the customer concerns or answered simple questions about the direction the company would go with the new changes.

Amazing customer service! I had to move my belongings there after them closing the Tillary st building. Everyone at Atlantic ave was very helpful and friendly. I highly recommend this storage place.

Jessica was simply amazing she helped me find my unit. She was a pleasure to work with and was over all friendly caring and flexible. She really made it easier moving my things in storage

The staff at this location went above and beyond to accommodate our move. Angelique in particular went out of her way to ensure our move went smoothly. Simply put, they are the best!

This was the easiest onboarding I've ever had to a storage unit. Everyone is super-polite and I love that. The place is super-clean, tidy and it feels very safe. Great!

Opened a cubicle and was pleased with the efficient courteous staff. I found the facility to very clean and bright. Love the digital contactless entry system.

I really like this facility. Just need a few more ladders to accommodate the ones utilizing the upper units. The place is clean and the service is great.

Rented two large units on short notice and it went great. The staff was very helpful and made it all go smooth. Highly recommended. Thank you Dani!

Clean new space, well kept and a wonderful staff. Not in a great neighborhood and hard to say where spill off parking will go; but generally good.

Is always immaculate stats very professional very professional had a discussion with the site manager was being overcharged she made a correction

My things were in storage for a year and everything is still in great shape. From time of rental, customer service was amazing. Thank you.

Jahnah and Anikka were so terrific. They were super helpful with everything we needed help with. Would definitely recommend this place!

Very clean and safe facilities, staff have only ever been professional, helpful and friendly. We will definitely use TIStorage again.

THEY R QUICKLY RUNNING OUT OF STORAGE SPACE. ALL THE THINGS GOING ON. FIRERS, EVICTIONS, RENOVATIONS, 2 BUILD BACK BETTER SOMETHING.

I’ve been renting a unit for almost an year, the staff is amazing, they are very polite and ready to help you out! 100% recommended

Kathy has been excellent with accommodating me in finding the correct storage for my one bedroom. Excellent customer service… …

I had no help in or out of the company they know that the price charge was boosted up they overcharge me not a single service

great customer service staff was friendly very helpful made sure i got all the information i needed. the music is fantastic!

This place is amazing, the people working there is always extremely helpful, the place is nice and clean and super friendly.

Reliable, courteous and professional employees made my relocating my storage space easy. Very nice new storage facility .

I have always gotten prompt and friendly help from the team at Treasure Island storage. I would recommend them to others.

Jahnah opened our account. She was amazing! Professional, thorough and personable. Opening our storage was fast and fun!

The manage walked me through the entire process and even assisted me with moving my things into my unit the same day.

"Rose the Representative Was Highly Professional and Hospitable I wanted to Move In Myself So GRATEFUL.... …

Nice price, clean, friendly staff. Its an amazing deal...I m very glad that I chose this storage spot.

I rent a storage room for my son's belongings. It is clean, bright and the people are lovely

Is always immaculate. Prices are outrageous compared to the season. Not veteran friendly

Highly recommend for storage use, friendly polite staff to go with a clean environment!

Very nice staff and very good service. Facilities are clean and the vibe is welcoming.

My sales rep Dani made sure I got the best unit at the best price for my needs.

It's cheap and they got a lot of deals going on right now but one last forever

clean and smooth facilities, very helpful staff.. everything i actually needed

Staff was incredibly friendly and helpful in finding the right unit for me.

STAFF was amazing!!!!!! Kind and always available to help in any way

Kathyryne! Great customer service, and excellent communication.

The agent was very nice to me and explain alot of things to me

Easy access, large loading bay, convenient access hours.

Great price for the storage. Be careful on the ladder!

Everyone of the staff are very efficient and helpful

Clean; helpful and friendly staff, accessible

Kathyryne was amazing, so kind and helpful !

The best self storage facility in the world

Great customer service! Very helpful team.

Great service and excellent storage..,

Cheap storage and first month is free

Organized, and staff very pleasant

Wonderful facility and staff.

Short, smooth, easy process.

Staff was extremely helpful

Great storage space.

Kathyryne was great!

Not enough space

Very, very nice.

Good attention

clean ..