Pay attention to the negative reviews, I sure didn’t. Was looking for a reliable service center, but — overall —they lack professionalism, accountability, and attention to detail here. You can tell them exactly what you want; they’ll promise to update you along the way and treat you nicely to get you in the door to hand over your keys, only to perform services you explicitly said not to do. They’ll leave your car dirty and knock your dash cams around after servicing it and have the nerve to say “There’s no proof it wasn’t like that when you brought it to us”. I have dash cams… All you have to do is clean up after yourself and apologize for the oversight but you’d rather treat people like the dirt you leave behind while scamming them. Hate I wasted I my time, effort, and money thinking this place was worth it. Take your car elsewhere. Edit: I’d already provided a detailed explanation of my rating via their persistent, automatic customer service inquiry system via text. My direct calls and messages went unanswered and I was avoided, all until they chose to follow up and ask me to leave a google review. No need to go through any more hoops with people I no longer trust. You should’ve tried to work this out before asking for a public review. Also, come to find out, the unnecessary installation they did fixed absolutely nothing. Gauged me for a non-issue. Do not trust Justin nor Hamat (or whatever his name is). Detailers couldn’t spot a mountain right in front of them. This place is a scam. Here I was thinking one star was too low considering the young lady at the front desk was so helpful. She was the only good thing about this visit. Do not trust these scammers to take care of your car.

The maintenance was good, however the sales associate was not very professional. When I arrived he was on the phone and didn’t even take a second to acknowledge me. I understand he was with a customer but eye contact would have been enough, I waited for over 10 minutes before he could get to me. I had an appointment, so I think that I take the time to make the appointment the least that could be done is to receive me at my appointment time, I was also not happy that when he did talked to me he spoke to me in Spanish, is not that I didn’t understand him is the fact that he assumed I did and to me that is only because of the color of my skin that he assumed I spoke Spanish. I understand it very well but my first my spoken languages are English and Portuguese.

I wanted continue to service my autos in cowboy dealership but service Personnel John Penas behaviour changed my mind. He charged me $86.06 and $9.14 for miscellaneous jut for a break inspection. What is the miscellaneous? In an inspection? He handwritten a bunch of outrageous charges for other works of which some are not needed at all when I went to check the same in Sports city Toyota where they gave me $30 to $40 less on each repair. He was very much in a frowning mode when I came to get an appointment last week as well as yesterday. I’m very much disappointed in with this guy. I spent over $1000/- for repair works at Sports city yesterday. for your dealership.

review of service center: decent service but as customary with captive dealerships, ridiculously overpriced. was quoted $287 for a passenger side mirror assembly replacement which I was able to purchase off brand within the same delivery window for $60. yes the Toyota brand quality is better but doesn't justify a 5x price point in my opinion. the real kicker was being quoted $300 for the labor just to replace the part, which i was quoted by several other mechanics at $40-55 and got done for $40 by a high quality mechanic. That price gouging is absolutely ridiculous (guy claimed it was high due to inflation. yeah right) and the process to fix it took about 15 minutes.

After driving the vehicle home, I noticed oil on the windshield, after further research I discovered that the engine bay had oil splash all over it including the wiper blades and windshield. I called the service department and they reviewed the cámaras. The tech “accidentally” had the trigger pulled on the oil gun when he pulled it out of the engine and splash oil all over the engine. Toyota refused to make it right and only offered to pressure wash the engine. This was a terrible experience, it cost me $12O the have the engine bay cleaned with degreaser by hand. No pressure water used. Use their service department at your own risk, you were warned.

I took my car in for the annual inspection plus it was making a noise when the car would go over a rough spot on the road, more so when the car would body roll with going over the bump. The dealership called to say they couldn’t find anything. I had already looked on the internet and felt 99% sure I knew what it was. I went to pick up my car and told Carlos what I thought it was and with rolling eyes he offered for the mechanic to ride with me for which he heard the noise. I told him what I thought the problem was and he agreed. Took it back to the dealership and he was able at that point to fix the problem, but it took me to diagnose it.

I am the spouse of the person that took our vehicle in for service. I wrote a review on both Google and Yelp last week. You can see it in full on both site reviews. Stop overcharging and taking advantage of customers. You only turned the rotors on our vehicle and charged $500 labor. No new rotors, brakes or pads. Nothing! While we called two other Toyota dealers afterwards and their cost wasn't even half of your charge. I don't care if you or the others are independently owned. Do fair pricing and stop taking advantage of us and our community. We trusted you. Never again. I would rate you a zero if I could. Just shameful .

THE WORST EXPERIENCE OF MY LIFE!! I went there for getting my cars active recall, 2022 Toyota Camry, looked at after making an appointment and at first they told me to wait and after 2 hours said that the part was not there!!! This was AFTER I called them up and requested this info, so they rescheduled and I went again 2 weeks after and they made me wait again for 3 Hrs this time with no part there!! Absolutely the worst experience of my life! As I write this review, till this day the car part has not been replaced and everytime I call, they say service has ordered and they ll call me back but been a month

Cowboy toyota service department has been a very exceptional experience for me the last 3 times my family and brought our cars in. I have changed from other toyota dealer service to Cowboy. Cowboy is fair and provide great service. Their waiting are is extremely roomy , updated, and clean. Restrooms are exceptional. They have vending machines and a lounge area. Also an area to sit and work if needed. Most importantly they don't price gouge you like the Toyota dealers nearby. They seem honest and fair. This is my experience so far, and wanted to share.

I originally gave this service center 1/5 because I felt forgotten a couple of instances. I am re-reviewing them to 4/5 because I gave them another chance and decided to service my car with them today. The experience was as quick as is should be even with many other customers, and the service manager today was very responsive. They went the extra mile and washed my car after the service, and this was after 5 pm. After two other separate bad experiences I cannot give 5/5 but I want to be fair so I can say that I would recommend after this experience.

I was very disappointed withbthe childish act soneone did in that facility. I am from the east coast, Washington dc and i had my flags on my window, someone cut my flags with an exacto knife or something bcuz i was a clean down the line cut . I bought my truck there and when i am rrady for a new vehicle or a trade i will bot be coming back to that toyota . Plz check the cameras to see who did this and fire them bcuz that is someone's property.

Was not a great experience. The staff was clear that they could not think of anything other than closing time. Don’t allow them to schedule your appt at 2 pm on Saturday or you will probably go through the same thing we went through. Customer service should be rethought. I believe the only welcoming individual was the one who handed us our keys to leave the building. I, from now on, will be taking my maintenance elsewhere.

Went to cowboy Toyota for my routine 5000 mile maintenance. They were very quick to service my car upon arrival and followed my schedule appointment time. The staff were very knowledgeable and communicative throughout the process. Everything that needed to be done got done quickly and efficiently! Thank you, cowboy Toyota for servicing my brand new vehicle and leaving it for me to continue drive in tip top shape!

I brought a Prius in for a pre-purchase inspection and I was quite satisfied with the inspection. However, one of the employees there hit a post and dented in the passenger door. The service manager informed me that Cowboy Toyota had caused the problem and would completely cover the door replacement expenses. I would have rated the service with 5 stars if the accident had not happened.

I was told that the recall work would take about 2 to 3 hours so I decided to leave my car and come back .When I called back up there after three hours I was told it was going to be another hour before I get my car. I was very unhappy for this reason because I had made other plans and had other things to do .I had to make other arrangements to get around because I didn’t have my car .

The the front staff was good but they haven’t checked one of the thing I asked them. I asked the to check my power steering they haven’t checked it but the Manager assisted me but It would have be nice to get it checked by a technician. One other thing I noticed was my car exterior was not cleaned I am not sure if they do it here but all the other dealerships I have been have did it.

Shelley my service representative is is always profession always goes beyond and above to make sure that I receive the service and courtesy that I need. She is extremely knowledgeable Enable. to discuss. The services that I need and why. Shelley has been my service representative for many ychris and she is the reason that I continue to be a loyal customer with cowboy Toyota.

Great customer Service by Bobbie. She’s helped me before, great person. She was able to get us in last minute without an appointment. I do have to say that my Highlander did not receive the complimentary car wash at the end of the service. Out of the 5 times I’ve been there for an oil change, only once did they wash our Highlander. Besides that good service, thank you.

For the eighth or ninth time I tell them I need synthetic oil which is good for 10,000 miles, and I'm assured that's what they'll use. I pick up my vehicle, look at the window sticker telling me when it's due for oil change again, it's 5000 miles. I really don't have patience for this and probably will not return to Cowboy Toyota. I appreciate your attempts.

Great service every time. Been to other spots and I always feel like someone is trying to upsell me. Not at Cowboy Toyota. Just straight talk and quick service. Recent service advisor Antonio was the best. Super personal and great communicator. Talked me through the couple items that were needed for my 4Runner to pass inspection. Five stars!

Was not impressed. Granted it was just for an oil change but none greets you. Huge waiting line only one person work it. No car wash and I ask for estimate replace bumper cover was told it have be emailed confirmed email with them before leaving. No got email or phone call. But I get brother three times week leave feedback thou.

I went in for an oil change, but I was too early, I had 5,000 more miles to go. Justin checked out my systems, battery, rotated my tires, and washed my car for $30. He answered all my questions about hybrid vehicles, all with a smile. He never tries to sell me anything I don't need. I will continue to go back to Cowboy Toyota.

Shelly always takes care of my problems. Brought the car in for an oil change and discovered AC compressor was faulty. Had to replace the entire AC system. I was disappointed that this happened to a 2016 Corolla more than anything. It cost me pretty penny to get this right, but over all the Service is always on point. …

The problem with my vehicle was other than what I thought. The analysys testing proved to be beneficial, and the cost was credited toward the repairs. It was end of business, so they provided me free shuttle home and back to the dealership service center. My car was repaired first thing that morning. I couldnt believe it!

Truck performance was very noticeably improved, peace of mind with GENUINE Toyota parts, somewhat pricey but worth it. Shelly always shows a genuine interest in your issues and goes above and beyond to help you get the best service available. Kudos to her and the highly qualified service mechanics, especially Josh

They were able to do my oil change but was unable to verify any of my warranty coverage so everything else that needed performed, had to wait as I wasn't paying out of pocket for repairs that should be covered under warranty. DJ was great but the processes are not so great.

Shelly and her team are awesome. I can always count on excellent, honest advice and reasonably priced service. I never have to worry about the work they do being anything short of superior. In fact, her team is the only reason I bought my most recent car at this dealship.

Service rep. John was very friendly, very knowledgeable and very helpful. Called day one got an appointment. Went in day two got my service done. John helped me make the process very simple. I would totally suggest their surface center to anyone who has any Toyota needs!

First time going to Cowboy Toyota for Car service. They did a great job in servicing the car and suggesting needed replacement to keep vehicle in good condition. Also got an opportunity to test drive the newest Toyota SUV in market Great customer care from Cowboy! …

Great Customer Service , Just Very Time Consuming, Make Sure You Have Nothing To Do During the Day Of Your Appointment. Also, a little expensive all I got was an oil change and it was 106$ lol but im only 20 so, I dont know if thats normal. But overall great service !!

Went to have key made. The wrong key was made tried to charge me almost 500. But they charged me close to 200. Program the key and car a upprogramed the original key. Now I have take off work to get the situation fixed. I am disappointed. I usually get great service.

I made an appointment for maintenance, and they were exactly on time and waiting for me. It didn't take long and the waiting room is very comfortable; everyone is super friendly! They washed my car, and I didn't even recognize it since they did such an amazing job!

DJ my service provider is fantastic, a true professional. He makes sure he understands the problem, and if necessary gets a service rep involved to make sure we're all on the same page. Cowboy Toyota will always be my go to dealership! Kathy and Dan Kraft

I did complain about my outlet that is behind me to be fixed told it was only for my passenger to tell me it is not working again, right there am not happy. This is a new car that should have being taking care of before l bought the car as well

I really like dealing with this dealership. I’ve been a king standing customer at another well known dealership known for outstanding service. The service I’ve received at Cowboy Toyota has been every bit as good and succeeded my expectations.

I exclusively buy Toyota so that I.can get service here. They're honest and professional and they offer FREE pick/up and drop off of your vehicle. It's sooo convenient. And our service advisor Shelly has been there for years and is fantastic,

Cowboy Toyota was very fast and efficient and he gave me a loaner car when I had an unexpected repair. Their facility was comfortable for waiting. They had Wi-Fi and a very nice lobby. I will probably buy my next car from Cowboy Toyota.

Best car buying experience I've ever had! Thank you, June. However, I've overheard a salesman being rude to a customer. Had that been me in his office there would've not been a sale made. Customer Service is still a thing, young people!

Outstanding service at Cowboy Toyota. Shelly, is very professional, friendly and provides great customer service. The man that sits next to her is a great team player he assist as needed to keep it moving in service. Great Team Work !!

Went in for oil change. They told me a had a nail in my tire that couldn’t be fixed and they were going to charge me $200 for new tire. My dad was able to take it elsewhere to patch it up for $15. I don’t appreciate being lied to.

I own a Tundra that is a few years old. Ok, ready to start school. Last fall on way home from vacation, found pot hole on highway that cracked alum. alloy wheel. Slow leak very aggravating. Back in Dallas discovered the style was

Their staff is very friendly and helpful. My gearshift cable broke, they were able get it fixed in one day. While my car was being fixed they let me use a loaner car. I am always satisfied with the service at Cowboy Toyota.

Shelly is the best service advisor. For many years she has been taking care of my Toyotas. I always followed her advices and that's why my Rav 4 2003 and the 2016 Highlander are working as well as when I bought them.

Took my RAV4 in for service. The check in was quick and efficient. Estimate provided for the service. Car ready when promised. Final bill came in below estimate. Easy in and out the way I like it.

Do you recall that father’s care? I do ! That is how I was served and helped. All my concerns were heard and best options offered. Thanks a lot to manager Joe!!! Now I drive with great pleasure.

Always have great customer service. Justin is my service rep and is a great guy! Parts department crew is great as well and very helpful and patient when helping with parts for 2004 4 runner.

Had a catalytic converter shield installed. Everyone from parts to service was very helpful and friendly. Installation was fast. Definitely will use them for more work on my Tacoma!

This is my 4th Corolla from Cowboy Toyota. I return because the service is excellent. This trip was only for inspection, but when it's time for scheduled maintenance, I'll be back!

Everyone at Cowboy Toyota is very nice, professional, and make me feel like they have my interests in mind. I never feel pressured into anything. I would recommend them to anyone

John Pena who was my service man did a wonderful job. He made sure that everything was none right with my oil change. All always get my oil changed at Cowboy Toyota. Thank you.

I have enjoyed using Cowboy Toyota Service with my leased vehicles. The service is done quickly and the people are friendly. Thankful to be a part of the Coyboy Toyota Family.

Had my compressor break down while driving in from Houston for a wedding. Stressful weekend as it was, but Carlos and team did a fantastic job fixing the issue very quickly

Always a pleasure working with Carlos in the service department. They ordered new tires for me and completed my regular maintenance without issues. Very satisfied!

They were busy, but my car was serviced in the expected amount of time. Justin is always professional and polite. His extensive knowledge is truly appreciated.

This is my first Toyota. I travel over 90% of the year driving for my business. I’ve worked for big dealerships and am certified to work on most vehicles. My

Shelly Jackowski is the reason I keep coming back to Cowboy Toyota. When I bring my car in I know I’m leaving it with someone who truly cares. She’s the best!

I have reviewed this experience previously with the dealership. I was very pleased with the speed and quality of the repair/replacement of a running board.

It was an easy experience to get our car inspected.The people were friendly, helpful,didn't waste any time testing our car.and brought it back in no time.

They worked me right in and took care of it quickly. Carlos was great! Very pleased with the service and the cost was lower than originally quoted.

Went in for a oil change with a great Toyota oil filter .Shelly got me a coupon discount. Tech found several things that need service. I m happy !

Everyone is very nice at Cowboy Toyota. It just took a bit more time, like 30 minutes more. But I’m hoping next time it’ll be better. Thank you.

Staff works efficiently to process all orders. Also they are friendly and helpful when answering questions. Best Toyota dealership in this area.

Friendly service guy. Had helped me before too. Did an all over inspection to see what I needed besides the oul change and new dide mirror

Carlos takes great care of me and both of the Highlanders I have owned! Lifetime client after being taken advantage of another dealership!

Very prompt, fast service, very friendly and respectful staff and also the cashier. Atmosphere is really pleasant. I am very satisfied.

Awesome! Usually Bobbie assists but she was out., Justin was there & very knowledgeable & helpful regarding my 2011 236k Camry

I had the best experience, everyone was friendly and professional. I was in and out so quickly. I totally love Cowboy Toyota.

My experience was great. My service time was with in reason. The agent was very considerat and help me check in and out.

Brought my vehicle for service and was taken care of immediately and didn’t have to wait for hours much appreciated.

Great service! Straight forward; truthful; dependable! Thank you Shelly Jackowski!!! (30 mi drive one way)

Very good service. Have new vehicles for loaners now, so you'll never miss a beat. Also very informative.

Work was done fine but my car was sitting waiting for them to call my name because they had gone to lunch

Cowboy Toyota Really Came Through For Me. A Wonderful Experience For My Wife And Myself Thank You So Much

Great service! Professional and prompt attention. Service completed earlier than the estimated timeframe.

Can always rely on them to do a great job! Bobbi my intake person is always friendly and knowledgeable!

I already wrote you a nice review 2,3 weeks ago. The service was oil change and inspection. Thanks,

Great service, comfortable waiting room. The Wating time is acceptable even without an appointment.

Great customer service! Service completed timely!! Extremely pleased with my dealership. …

I’ve been using Cowboy Toyota for several years. Shelly in service is my go to! She is amazing.

I was given a different serviceman and he was very nice and informative about my car services

Good experience. WiFi, coffee, and clean restrooms made staying for service go by smoothly.

Experience was really horrible and extremely frustrating. If I could give a zero I would.

They reached out to me, got me in and out. Super easy and super efficient…friendly too!

I had a great experience!! I went in for an oil change and I was in and out quickly.

Courteous, prompt and had me on my way within the reading of one book chapter.

Horrible lack of transparency. Be careful so they don’t take advantage of you.

The facility is always clean and all staff is extremely friendly and courteous

Best place for service ,they do excellent job and take care of car very well.

The wait time here for oil change service is just terrible. Never coming back

Always a pleasure to do business with Shelley Jackowski. I won’t go anywhere

Everything went very well and Shelly Jackowski was so kind, just greatness

Cowboy Toyota charged me $166 to top off my oil in the service department.

Your service ha always been first class. Personal are always professional

Justin is very knowledgeable and helpful. He looks out for the customer.

Shelley is the best she’s always helpful informative And reasonable…

Excellent service. My service advisor, Justin Auchter, is the best!

Great friendly service and didn't take long to get my car back

Experience was good. Just took long for the service. Thank you

Shelly is great! We had a great experience and great service.

Have been using them for over 5 years, always good service.