I have traveled to 49 states and 30+ countries and stayed at Marriott properties in many of these locations. This is the worst one I have ever stayed in. Pulled up to the front door to check in and unloaded a baby, stroller multiple roller bags, and baby requirements and went to use the outdoor handicap accessible elevator and it did not work, the call for help button rings but does not call to anyone. Carried everything up a dozen steep stairs to a locked front door requiring scan access. Waited with full arms for the concierge to finish helping someone and buzz us in. I asked the front desk staff about the outdoor elevator and he told me it has been broken for 3 years and they have been trying to get rid of it... no consideration for guests requiring assistance in this statement. There is no other ramp or elevator for handicap or stroller access on the front of the hotel which requires guests to climb stairs to get to the front desk. We spoke to the front desk staff before arrival and no one mentioned this. Our room reservation for adjoining rooms was booked with painstaking detail after talking to hotel staff and reservations. The hotel staff gave away the adjoining room, the entire reason we selected this property and this location, and said it was because the request for "adjoining room" from reservations didn't specify we wanted the two rooms we booked to adjoin TO EACH OTHER, so they gave us two rooms two floors apart.. and one of them with an adjoining door to a stranger's room..... Unlike many other major hotel chains, still no concierge lounge, restaurant, or bar available during the pandemic. No compensation with grab bags or anything in the mornings, but you can purchase junk food in the small sundries shop. Mask wearing is not enforced in the lobby. Coffee in lobby in the morning offers no decaf, which may be required for some guests with medical concerns. Phones in 4 rooms I stayed in all had the quick call buttons disabled (see photos), including ability to call the front desk, one of the rooms had no dial tone. Bar lock on inside of the door to the second set of rooms we stayed in was falling off (see photos). I almost fell out of my desk chair when I sat down because it was broken and left in the room this way (see photos). We went to wash laundry in the still advertised guest facility and the washers and dryers were removed. The wood valance box on the window was broken and the 1x12 board was sticking out and hanging off the wall with exposed nails and brads (see photos). The lamp shade was damaged (see photos). And the light over the fridge made a disturbing buzzing noise so I looked up to observe it has not been dusted in a decade and is likely a fire hazard (see photos). Needless to say, I turned it off. The mattresses were comfortable. I will never stay here again. Enter through the back of the hotel through the parking garage if you cannot navigate stairs or have a lot of luggage. Must always have key to enter building or buzz to front desk.

Do not stay here! This is by far the worst hotel I have stayed in, in over 10 years! First I called to confirm my reservation that day of my stay. I called and gave my reservation number and they said they could not find my reservation. So I did some looking in my email and found what I believe was the correct reservation number. I called back again and they asked for my name and before I could even give them the new number they replied with " ma'am we just talked to you we don't have a reservation. I said excuse me sir, I have a new reservation number. To which they replied "oh" and " oh looks like we had your name incorrect". I found it extremely rude to cut me off without even getting all information when I called the second time. We arrived at the hotel and it looked like it was going to be a great stay. The first valet guy was awesome and friendly. We walked into the lobby and were not even greeted by the guys working at the front desk, and there was no other guest checking in at the time. We got to our room and we we thought it was a little out dated but fine. The next day we left and went out for the day in Kanas City. We arrived back to our room at 4pm to our room uncleaned, no fresh towels. We thought maybe our room just got missed. We called the front desk and they said this hotel was an extended stay and that we had to request our room be cleaned. We were never told it was an extended stay nor did we know we had to request a room clean. Move to the next day before we left at the hotel for the day we stopped at the front desk and requested our room be cleaned. He wrote down our number and said he would out it on the list. Well we arrived back at the hotel from our day out and came back to our room not cleaned again. We ran into the "manager" as we were walking downstairs to talk to desk about our room not being cleaned and he said so sorry we will knock of 60 dollars from your bill. We said fine and headed back to the room. As we got back to the room we noticed we were out of toilet paper so we called the front desk for more and also more towels. We arrived to our room with towels and a HALF used roll of TP. Not even a new one wrapped in paper or anything. The valet was terrible. We used the app and requested our car each time and when we got down to the lobby our car was not there nor was the valet guys. We had to wait each time for someone to come out to the stand once they saw us standing there. If you do stay here, do not use the valet. I have called twice to speak to a manager and have had to leave a message. I am still waiting for a call back. KC has far better options.
Rooms: 1
Service: 1
Location: 3

Beautiful building in a great location. The breakfast buffet was good enough for the cost. Overall it was a pleasant, though not great, place to stay. Having plenty of cheap parking was a huge plus, though when it rained the two level garage had a waterfall in the middle of it, so that might some repair. Housekeeping seems like they could do better, they took stuff (towels and cups) the one day we were there, but did not replace them. I also could hear a guest complaining of an unprepared room after they checked in, and housekeeping was already gone for the day. On top of that they only had one person working on a Friday night. She was very overwhelmed, and I don't blame her. Also the industrial fan pointing at the ice machine on our floor was classy. The room overall was quite, but I think I could hear every time the people above us flushed the toilet. Maybe I am being picky, since this is only a Courtyard but the cheap construction and poor maintenance of rooms in these hotels is always apparent. Though I am just starting to associate that with this brand. I suppose that is to be expected for the cost of the rooms. There was water damage on the ceiling, a ruined view to the park due to horribly dirty windows, water damage in the bathroom, poorly cleaned tiles and floor, and the pull out table was missing a wheel. Also, with all the technology we have today why do hotel TV guide menus still move so slow that you just want to give up after awhile? Maybe it's to convince you to go explore the city. But hey, at least not paying for more or better staff and maintenance they can still afford to put up christmas lights.

Absolutely insane… we got back in after a long day, went to take showers, ice cold water. Called front desk around 10pm, asking for some information on the situation, and when guest could expect it to be fixed, front desk told us within the hour. Maintenance is working on it… we waited 2 hours, tried the water, still ice cold. Called front desk, a new person was there at this time and immediately told us that the problem would not be resolved until after noon the next day. I believe(along with 100 other guests) believe it’s insane for a hospitality company to not consider this issue an emergency. For them to say, “we’ll just fix it tomorrow afternoon,” is downright ridiculous. I am a Marriott Bonvoy member and I would never in my life expect this sort of poor service from one of these hotels. Very unfortunate that this hotel reacted this way and refused to provide guests with the necessary services. In the middle of the hot summer. There should have been a manager on duty actively providing alternatives for their guests, and maintenance actively working to resolve the issues. Would not recommend this hotel to anyone, due to its lack of care for their guests.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 5
Hotel highlights
Great view, Romantic

Stayed for two nights and was disappointed in a few things: 1 - plugs in the rooms are hard to find or in random places that don't allow me to charge my phone and lay in the bed while using it. I don't have a 20 foot cord to extend across the room. Instead I moved furniture around to find the plugs closeted to the areas I needed them. 2 - the main entrance is stairs. There was no one there to help you carry your luggage up the stairs. Instead, you can walk all the way around the ramp and then get to the main doors. 3 - lighting in the room was horrible. Room was spacious. The view of the back walkway was unimpressive. I did like that they probably had the original windows still in place. My room was teetering on the verge of being antique and it didn't feel like they fully tried to update the hotel while keeping the original vibe.
Trip type
Business
Travel group
Solo
Rooms: 3
Service: 5
Location: 5
Nearby activities
Minutes from a street full of shops and restaurants
Hotel highlights
Quiet

Do not expect this to be like a normal Courtyard Marriott. This is a refurbished old building that they call a Courtyard. It is nice, but there are a lot of odd things you get with old buildings. Our room was probably worse than most, even though it was a king suite. You could not take an elevator to our 1st floor room, and that meant carrying roller bags up and down 2 half flights of stairs, plus the set to get from parking lot into the building. Not impossible, but more than my family could manage. Worse yet (or great if you like loud white noise), our room was next to the outdoor cooling system, so every 29 minutes or so you heard a non-stop high-pressure flowing sound of what I assume was coolant flowing from the building to the chillers outside. It is turn up the tv-volume kind of loud. Nice staff, clean, and an excellent location, you are only 2-3 blocks from a Cheesecake Factory and a Jack Stack barbecue - both of which were excellent. $5.00 parking per stay (not per day, just for your entire stay) with unlimited in&out.

Staying with a friend who's on a business trip. Amenities are nice. Bathroom clean and well-decorated. Little fridge holds leftovers, there's a microwave, wardrobe, desk, couch that i think is a pullout bed. Our queen sized bed is comfortable. The reason I knocked a star off is how weirdly humid it is. We set the thermostat really low shortly after I arrived because the carpet was almost sticky with humidity. It cooled off, and it's still humid. There isn't a fan in the bathroom either, so that shower humidity doesn't dissipate. Not a bad room though. The lobby is decent, and we got Starbucks at their little bar-type area (it's only open till 11AM though, then it's alcohol I believe). I saw people out back in pool, sunbathing. Didn't look huge, but there were only 3 people. Out front has lots of plants and another area to sit and enjoy the sun. There's a parking lot in the back, it's slightly confusing to get to if you're driving in at night, but still doable. I'd probably stay here again. Maybe not in the humidity though.

We stayed here for a wedding in the area and the staff was super nice! They have free coffee in the morning, which is great but also little coffee makers, microwaves and refrigerators in the rooms. That was handy for leftovers for sure. It's within walking distance of lots of shops and restaurants but if you have business elsewhere you might need a rental car or a few Lyfts. The bed was really comfortable and the room was clean. My only complaint is that there was only one mirror in our room and it was in the bathroom. There was no floor length mirror so getting ready for a fancy event was a bit hard. But that might be because we ended up with a wheelchair accessible room so I'm not sure if they are all like that.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 5
Nearby activities
Shopping from high end stores to forever twenty one.
Walkability
So many restaurants, cafes, shops and green spaces in the area!
Hotel highlights
Quiet

Update!!! While I was told checking out early due to circumstances would not be an issue and they wouldn't charge for the full reservation....They charged for the FULL reservation and never responded when I called Marriott about it, they said they would call me with a resolution but never heard from them again!! Still waiting to hear from my bank too this had been a nightmare!! The room was clean & comfortable. I booked for 4 nights, but due to my sister passing away the night I checked in, I checked out the next day. I explained the situation to the man at the desk & he said I would not be charged for the remaining nights. I was still charged & called the Marriott and they opened a "request." Never heard back, but the charges reversed only to reappear later that day. Still no word from the Marriott so now I'm having to go through my bank to get it fixed. Thanks for the sympathy and the additional charges Marriott!
Travel group
Solo
Rooms: 1
Service: 1
Location: 1

Hotel is cute on outside and in lobby. Staff was very helpful and professional. Disappointed in the room. This is an older building and I totally understand that. When we got to the second floor and down the hallway there was wall paper cut in half and taped up on the wall exposing the inside of the walls.. when we opened the door there was some serious rub and every time we opened and closed it, it had a horrible screech sound. Once in the room we noticed one of the vents that either had mold or dirt all the way around it.. in the bathroom the toilet paper roll holder was so worn out it was clear enough to see the spring inside as all the silver it was supposed to be had rubbed off. Bed was comfortable. Overall just need to pay more attention to the cleaning details which give off the impression of not clean. Though the bed, couch, bathroom was clean. I just expected more for being one of the more expensive hotels in the area.

I’ve stayed at another Marriott very close by, but this one was my favorite. It was extremely quiet and peaceful. The staff couldn’t be more gracious and helpful. We arrived early and she gave us an upgrade without even asking because our other room wasn’t ready. The cleaning staff were very nice. The location was perfect. It is literally in the shopping plaza walking distance to everything. The maps online are deceiving. It is a big shopping district but it doesn’t take long to walk to all the places. There is a breakfast but we ate at nearby restaurants. They literally took 1 minute to walk to. No room service but we didn’t need it due to close proximity to everything. Most comfortable beds ever. We’re definitely staying here for the next Kansas City Chiefs playoff game. I think it’s a hidden gem. Best stay ever. I definitely recommend this place.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

I am 100% dissatisfied that Room 521 at Courtyard by Marriott on the Crown Plaza was rented to me, let me reiterate this room should have ***NEVER*** been rented. I work very hard for my income. I came to Kansas City with my friend to enjoy an afternoon and evening here. Our room was great until 7 this morning when I went to the shower. There is NO SHOWER FUNCTIONING IN ROOM 521, furthermore the exhaust fan doesn't even clear the room. I cannot even believe the people who stayed here before us didn't complain or ask to be moved from this room because the shower does not work. Specifically the diverter does not close off the water to make it come out of the shower head. There is an incompetent dribble up about five streams that come out of the shower head. Absolutely 100% dissatisfied.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 2
Location: 3

I love the quaintness of this hotel But will not stay here again. I recently stayed this week and I was horrified at the cleanliness of the hotel due to COVID-19,I figured the hotel would’ve done a better job cleaning. I did see someone constantly wiping down the front desk but the floors throughout the entire hotel were dirty, there was towels around the ice machine for the whole time I was there, there was old food in the hallway on my floor the whole time I was there. The trash was overflowing in the front and back. And not to mention it’s not safe with the amount of random people wandering in and out of the hotel if you’re worried about safety don’t stay here. I went out front last night to get something and there was homeless people all around. And you get charge parking whether you have a car or not
Trip type
Business
Rooms: 3
Service: 2
Location: 2

My family and I stayed on the 6th floor (room 619) of the hotel on the evening of May 28. We are frequent Marriott users so I paid for my room rental in Marriott points. The front desk staff was less than friendly upon check-in. When we got into our room, the toilet was dirty, there was lots of hair on the bathroom floor, several of the curtain hooks were unhooked, the tv remote did not work and the sink drained very slowly. This is one of our worst Marriott experiences in a long time. We expressed our concerns to the front desk clerk upon check-out. He was very friendly and agreed to refund our points (we will see). While this property is a fixture in the Plaza area, it clearly needs some significant maintenance, upkeep and staffing attention. We will look at other options the next time we are in KC!
Travel group
Family
Rooms: 1
Service: 2
Location: 4

It is a fine hotel. It’s a great location. The rooms are fine. The shower was very strong. Staff all accommodating. I would stay here again for the price/location. If you require handicap accessibility this is not the hotel for you imo. There is no convenient way in/out of the hotel. The ramp at the main entrance only takes you down one level of stairs not the second. It’s the weirdest thing. While we did not require accessibility we ended up helping a person in a wheelchair bc they were stuck with no where to go. They said it was not a good hotel for accessibility. The toilet required you to hold like 10 seconds to flush. We did have maintenance come up but it seems like they made it worse.
Travel group
Couple
Rooms: 3
Service: 4
Location: 5
Hotel highlights
Great value

This is the worst experience at a Mariott I have ever had. I arrived late and my friends left me a key at the desk and asked for my name to be added to the reservation. No key was anywhere to be found and my name was not on the reservation. It is now 1 am and I cant get into the room, and I have to wake up in several hours. I finally get to the room and it is disgusting. It is not clean, the sheets provided for the pull out couch were not clean, and there was blood on the towels. The air was freezing, loud, and did not shut off. The next day the desk staff was rude and unhelpful. They had no interest in any of the guests that were in the lobby. I wouldn't recommend this particular property to anyone.
Trip type
Vacation
Travel group
Friends
Rooms: 1
Service: 1
Location: 5

Decent hotel that once used to be an apartment bldg going way back so if there’s some historical significance to this building. I am guessing that the building is about 100 years old. Comfortable rooms although not very large but with the typical fair you would expect to see in a courtyard. Each has a small dorm size refrigerator microwave and coffee maker. My refrigerator unfortunately has a malfunction that freezes everything inside. The big plus here is that it is located within a 1 to 2 minute walking distance of a wide variety of restaurants such as the cheesecake factory, Chuys, cold stone creamery Jack Stack BBQ, Italian, Brazilian steakhouse as well as more upscale expensive restaurants. So you can visit a different restaurant every night and not have to drive anywhere.

Stayed here while in town for a business meeting. Check In was super simple. Very friendly staff. I didn't drive but my friend who did said parking was great. They have a parking garage and he was very relieved not to have to worry about his new car. Rooms were much bigger that I thought they would be. Room was spotless. The housekeeper was cleaning the room next to ours and I observed she was doing a really good job. Not just a quick wipe down. Nice having a fridge in the room. One thing I hate about travel is not sleeping in my bed. I love my bed and hotel beds usually end up being not very comfortable but I was surprised how comfortable the bed was. Hotel is within walking distance to the Plaza and that made it really nice. Will defiantly stay here again.

As someone who never complains, it takes a lot for me to write about a bad experience. I stayed two days, and had my car broken into twice. There is a large park across the street that is home to drug addicts. Apparently, they come over and smash and grab, both in broad daylight and the middle of the night. As for the room, it had a moldy smell. The morning after my first night, I called downstairs and asked for housekeeping to clean the room. They said no problem (apparently it's no problem because they never showed). Also, I'm a Titanium Elite Member with Marriott. Imagine how they treat a simple Gold Member. There are lots of other Marriott properties in the area, stay away from this one!
Rooms: 1
Service: 1
Location: 1

An historic building that's been updated and needs updated again. The AC alone was sadly inadequate, and my sinuses detected mold, as they closed up right away and stayed that way until check-out. The old windows are covered by cloudy plexiglass, which made our view of the park slightly opaque. The room we had was a suite complete with all the usual hotel amenities. The furnishings were worn though, and the king bed was very soft and lumpy. The breakfast buffet was flavorless powdered eggs and miniature biscuits, meat (no, thanks), aging bananas, dry cereal, juice and coffee for $15 each! The location is wonderful, the staff is wonderful and I hope Marriott re-invests in this BonVoy property.

Booked a room for fourth of July weekend here. They advertised having a pool, restaurant, Starbucks, and gym. Upon calling them and showing up they have all of these items closed. Called the booking.com, marriot front desk, and corporate and no one would offer partial compensation or a room upgrade. Wasted an hour on the phone and 0 help. Experience is awful dealing with stuff like this. Girlfriends only request was that I find a place with a pool so this dampened the mood for our trip. The room itself was clean and the bed was comfortable. The building and parking were decent. Location is amazing though.

Visiting from out of town for work and stayed three nights here. The hotel is very nice; from the outside it looks rustic, but the rooms are very modern and have nice look to them. The beds are very comfortable and the showers are awesome! The price wasn't too bad and area isn’t too bad; walking distance from a few restaurants on the Plaza. Parking is directly in the rear of the hotel, so you have to drive around the block from the front, but safe, well-lit parking garage. Overall, it’s a nice hotel and good service.
Trip type
Business
Rooms: 4
Service: 5
Location: 3

I wouldn't stay here again as they didn't give me the room I booked and the guy at the front desk was extremely unhelpful (basically didn't care and that I was out of luck) and didn't even try to offer a solution for our room being wrong. Plus, they only give you 2 free breakfast passes (employees at the bar/breakfast area were very nice and efficient) so doesn't cover everyone in the room. And they even charge for black coffee! Mattress was very uncomfortable and I have no good things to say about the sleeper sofa.
Travel group
Family
Rooms: 1
Service: 3
Location: 4

Due to COVID-19, there was no regular room services during our stay. But Carly was super friendly and welcoming. She made sure to bring in extra towels and anything we need for a comfortable stay. We stayed with the team for a big volleyball tournament, Carly tirelessly answered our questions, helped to set up meeting spaces, and responded to our many requests. The room and common areas were in great clean condition. The hotel itself is quiet and peaceful but very close to the plaza shopping, restaurants, parks, and art museum.
Rooms: 5
Service: 5
Location: 5

The location is great in that it’s very close to shopping and dining. Walkable to numerous spots, even a whole foods if you’re up for it. But the word my colleagues use to describe a place like this is ‘tired.’ It needs desperate updates. The curtains let so much light in my room it was hard to sleep. The fitness center was missing numerous weights. The pool was absolutely disgusting (see picture). They need some remodeling. On the plus side, the staff went out of their way multiple times to be friendly and accommodating. That was nice to see!

Great location, I guess You mainly pay for that. 700 dollars for two nights is a lot of money. I though there was a restaurant but I was informed it only served breakfast. Building is oldschool, rooms are small with windows that don't open. Beds and pillows are very comfortable. Bathrooms a bit outdated. Housekeeping doesn't speak English...i would not stay again. For that price we could have stayed somewhere nicer but a bit further.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 3
Location: 5

Elevator tile reads, "pride of the plaza." Perhaps 20 years ago but definitely not the case today. First room smelled of marijuana and a large fake fingernail was found on the floor. Second room was better but the curtains were falling off the wall, the rolling chair back was loose / falling off, windows were dirty and a bit hard to see out of, and the desk had a layer of dust all over it. Staff seemed clueless and unable to adequately perform their job / duties. For a hotel on the plaza we were sorely disappointed and will not be back.

Stayed there for a 5 day business training and found it to be quiet, clean, and roomy. Staff seemed nice and acomodating. I think maybe the hotel was recently remodeled (but I don't really know) because the carpet and the furniture seems pretty new. The beds were comfy and my room was surprisingly big. I did not expect a small fridge and microwave in the room which was nice to have for my leftovers. It is walking distance to a few restaurants and stores. There is a well lit walking trail right in front of the hotel too. I'd come back.

Good location and room was fine but slightly outdated. However, we were very disappointed with the level of customer service at the front desk. Wifi was not working and when we informed the front desk, the concierge proceeded to tell me to call their tech support line, wait on hold, and work to fix their wifi issues. We felt as guests, it should be the responsibility of the hotel to resolve this and not pushed for the guests to take on the burden.
Travel group
Couple
Rooms: 3
Service: 1
Location: 4

Dated hotel with bad room designs I had 18 inches of room from the side of my bed to the wall. Small bathrooms and a wall that went halfway through a window. First they put me in a room next to the bar on the first floor which I could hear so I went and asked to be moved then they move me to the third-floor which the room was basically in the elevator lobby and then I went back and had them move me again they were accommodating but I will never book another room here again not worth the money.

This hotel is in an incredible little area, great park across the street to get some exercise and views of a great little city area. Tons of eating choices from nice restaurants. The hotel is almost 100 years old, but it is still very nice and rooms are great. Staff was very friendly and helpful. Bed was comfortable, pillows were fine. Whole place was super clean. They get you for parking as is usual when you stay near any downtown area. It’s only a few extra bucks for Valet, it’s worth it.

The hotel is located in a great area. Easy to walk to the Plaza. Most of the staff were outstanding! However, when we checked in, the experience was awful. Sean, who was at the front desk, was not very helpful. He was downright rude. Thank goodness that was the only time we had to deal with him.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 3
Location: 5
Hotel highlights
Quiet, Great value

Oversold - they cancelled our reservation with no notice. We reserved this hotel 3 months prior through their website. We did the early check-in same day before we left our house. We arrived 5 minutes before our check in time only to be told they were overbooked and there were no rooms available. We asked why no one called. They said they sent an email earlier that day. Very disappointed in this company. Extremely poor customer service

The stay was nice & staff was friendly. Valet was on point. Sage was the young gentleman's name that helped us in the car. My wife has a hard time getting in & out of the car and he went above & beyond assisting her. Thank you kind sir. Kootos to all the staff members for being friendly & attentive to us.
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

Oh my gosh, I love this hotel! Friendly staff, great location and beautiful view out front. Parking kinda hidden in the back (sucks it's an additional $20) the bed was super comfy and I slept amazing! Very cute and clean room. Everything was perfect. We were on the 6th floor at the very end of the hall. I'd definitely stay again.
Travel group
Family
Rooms: 5
Service: 5
Location: 5

Great location. Easy check in. Cool old apartment building converted to a hotel. The young lady working the desk overnight this past Friday night/Saturday morning was amazing! The you’ve lady working the coffee bar was pretty cool too! Cool area with lots of art, murals and fountains nearby as well as a 10-15 minute walk to the Nelson Atkins Museum.
Rooms: 4
Service: 5
Location: 4

Love the location, but our morning was not great. House keeping walked in to the room while we were still here, then over an hour before check out our room keys were deactivated with no explanation other than "sometimes people check out early". We had a clogged toilet and were offered a plunger rather than to have maintenance come to the room. Really disappointed.
Travel group
Friends

We stayed in the Fountain suite for a weekend getaway. Two phones were missing, bathroom not clean.. Hair, not ours, in the tub and floor. The food on the buffet was cold, so decided to have yogurt.. No spoons!! No sufficient a/c.. The hotel didn't tell us there was no housekeeping unless we requested, tv went in and out. Never going back.
Rooms: 1
Service: 1
Location: 5

Not a bad hotel, the location is really good for going to west port. Service was good checking in and out. Rooms were fine, could use some updating. Along the hallways they had the carpet pulled up along the wall and it just looked kinda bad. Like someone had stopped working 20 feet from finishing the project. Would stay again.
Rooms: 3
Service: 4
Location: 4

It was my first time staying here but I really liked it the room was clean and fresh don't mine the pictures I was in the room a day before I took those the service was some of the best that I have experienced in a long time the breakfast attendant was great the front desk was awesome! I will be coming back to this hotel again
Rooms: 5
Service: 5
Location: 5

From check in check to check out .....thank you Eddie and Miles... Two of the finest associates I have ever encountered who made sure you enjoy your stay... You can tell they truly enjoy doing what they do. We were treated like family thank you KINDLY!!! Whenever we go to Kansas City I will always check your first!!!
Rooms: 5
Service: 5
Location: 5

The beds are nice and firm. It's close to shops and restaurants. My daughter loves the milkman doors. The room in the suite was a little cramped. The pool is small and outside. You have to pay to park. There was cold water in the rooms unlike the overland park Marriott. The wifi works, although it took a while to figure it out. Pay to park and no free breakfast.

Historic but well maintained. There were a few things which didn't work like the bedroom TV, landline etc but overall my stay was very comfortable and I'll be staying here again. The staff was also very professional!
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great view, Quiet

Very nice rooms, excellent service, and a great location! One of the few hotels that you will be able to park on the street! They also provide valet parking.. which I did not use but the people working there were awesome! Shout out to Silas and both of the valet parking attendants... Nice pink Air maxes!
Rooms: 4
Service: 5
Location: 4

Great hotel, spotless, customer service is impeccable…. the breakfast room is undergoing renovation, plan accordingly, the plaza is a great spot with lots of options. Pool was closed and seems it’s been down a while. Parking is no longer free and managed not by the hotel and you have to pay day to day manually with card online, or, park free on the street.

Nice hotel, it is in an old apartment building, so it has lots of vintage touches. The room I stayed in was a little small, but perfectly adequate. It had a nice large bathroom and surprisingly large shower. I was charged for parking even though I was already paying for the room, that was disappointing. Location was great and was a short walk to the plaza.

My daughter and I had a great visit at this hotel! One of our favorite aspects was the valet service. Sage and the rest of the crew took good care of us! They always had our car ready at the go. We are truly grateful!
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Quiet

A charming historic property with easy access to the Plaza and Westport. Our first choice when we stay in KC.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Nearby activities
Perfect location to explore the Plaza and Westport neighborhoods
Hotel highlights
Quiet, Great value

I had a very nice stay from the the start the vallet mrs.Rita was very kind and respectful, they hotel was create clean and nice comfortable to stay in. :)
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
rooms where comfortable and clean .
Hotel highlights
Kid-friendly

The hotel was Very clean and neat and the valet parking service was excellent Rita was very professional and kind and was very helpful
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Clean and very neat
Food & drinks
Fresh and hot
Hotel highlights
Quiet

Frequent guest at this location. Rooms and service are always great. Parking is not included in the reservation anymore. Not a fan of that decision.
Trip type
Business
Rooms: 5
Service: 4
Location: 5
Food & drinks
Lots of restaurants, bars, and shops in walking distance.
Hotel highlights
Quiet

The hotel staff was friendly, helpful, & accommodating! We stayed in a suite as a bridal party and got ready there. Every person on the staff was wonderful, the room was a great size, and the beds were comfortable. Being a refurbished apartment building, the hotel also has charming ambiance! Would definitely stay again and again!

This is an older hotel but a nice place. The patio on the lobby level is a great place to relax. Since it is older the rooms are not modern by any mean but still meets your needs. Could stand an update on the furniture. Great place to stay if you want to explore t The Plaza.
Rooms: 4
Service: 5
Location: 5

The room was clean and the staff was friendly. With that said, the room was small and very hot. I know the building is older and it was hot outside but the room felt like it was 80 degrees the whole night. The heat made it very tough to sleep well. It was convenient that there was parking on site and the location is good.

We stayed here last weekend and were pleasantly surprised with an upgrade. Not only was the room nice and big but we had great views of the plaza, both south and west views. Hotel is tastefully decorated and rooms are very modern. They have kept the historical architecture of the building and we really appreciated that.

Parking is a separate system. Upon check-in you have to scan a QR code and pay for parking separately. Not allowed to charge it to your room A minor inconvenience but an unnecessary one. It’s the first time a hotel has asked me to do this. Other than that, really like this hotel as I have been coming here for years.

Very nice clean old building, great atmosphere, very good service. No gross perfumed antiseptic smell, but a fresh, clean room. Perfect location for visiting the Country Club Plaza. Staff was very friendly and accommodating--this was one of those places where you could tell that the people there liked their jobs.

My wife and I do a lot of traveling, and we were blown away by the service at this hotel. Everyone was so friendly and helpful and went above and beyond to make our stay as pleasant as possible. The hotel has a great location within short walking distance of the Kansas City Plaza. Our room was clean and spacious.

The rooms smelled amazing! It smelt so fresh and luxurious! The staff was nothing but polite and always willing to help! The stay all together was a 10/10 I do recommend to anyone who is looking for a clean, friendly environment!
Travel group
Family
Rooms: 5
Service: 5
Location: 4

The staff at this hotel bent over backwards to make our stay a comfortable one. From check-in to departure, we were very pleased. Our room had modern décor, was clean, and the bed was very comfortable. I felt like there was more than enough … Read more on Courtyard by Marriott Kansas City Country Club Plaza

My wife and I were here for a 4 day stay for business and leisure. We arrived late at night on a Friday after driving into town and the staff at the front was rude and unwelcoming. They charge $20/day for parking (which was full anyway), so … Read more on Courtyard by Marriott Kansas City Country Club Plaza

This Marriott wasn’t up to par when I think of Marriott hotels. First when you left the room the door was messed up so you would have to reach back inside to jiggle the handle to get the door to close. When you walk into the room the carpet … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Loved being there. No cookie cutter hotel. In a wonderful renovated apartment building right on the perimeter of the Country Club Plaza. Our room was a bit small but very adequate and spotless. Had everything we would ever want. Very quiet, … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Stayed at the Kansas City Courtyard Marriott and encountered a broken toilet with a flapper that would stay in place unless I lifted the lid and seated it every time I flushed. Reported it to front desk... no other rooms available. Made the … Read more on Courtyard by Marriott Kansas City Country Club Plaza

I enjoyed staying at this hotel for a short business trip. The staff is friendly, breakfast is good and they serve Starbucks coffee. They also offer a shuttle that will drive you short distances. The shuttle driver and hotel staff will give … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Nice old hotel. Room was pretty clean, except for the bathroom sink. We quickly learned it was dirty because it was extremely slow to drain. Staff was friendly, super fast check in. I do think its ridiculous to pay $30 for parking for an overnight stay when already paying a fairly hefty price for the room.

I was expecting my stay at the Courtyard hotel to be as typical as they usually tend to be, but I was pleasantly surprised by the unique layout of the room (windows were horizontal at the foot of the beds rather than on the end). This made … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Poor hotel experience due to finding dirty socks on the floor upon check-in, stopped up bathroom sink, broken tub drain which did not allow for a bath, privacy curtains missing hangers which allowed bright light in the room at night from a … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Location of hotel to Country Club Plaza is excellent. Our girls trip weekend will always be remembered due to the beautiful hotel and the superb staff that treated us like queens from the time we arrived until the time we left. We're still … Read more on Courtyard by Marriott Kansas City Country Club Plaza

The Courtyard by Marriott at the Country Club of Kansas City was the perfect choice for our wedding guest's accommodations. Our guests loved being on the Plaza and enjoyed exploring restaurants, shops and museums within walking distance of … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Hotel staff was amazing like almost every Marriott Property. Treated well, always attentive to what we were looking for. The only major issue was the hotel needs a refresh / update or just better maintenance. The rooms weren’t as clean as … Read more on Courtyard by Marriott Kansas City Country Club Plaza

The location of this hotel is wonderful since it is within walking distance to the Country Club Plaza. Although it is an older hotel, it is very well maintained. We did have a concern with the parking at the hotel-mainly, there isn't much … Read more on Courtyard by Marriott Kansas City Country Club Plaza

My husband and I were supposed to celebrate our anniversary and were sorely disappointed. First off, the parking isn't even free. We has specific requests for our room and were going off the pictures on website. To our shock, the pictures … Read more on Courtyard by Marriott Kansas City Country Club Plaza

I selected this hotel because I read that it had formerly been an apartment building and thus, I hoped that the walls might be sturdy and provide adequate soundproofing. "Neighbor noise" and hallway door- slamming have been the bane of my … Read more on Courtyard by Marriott Kansas City Country Club Plaza

i think the location of the Courtyard was exceptional. It was a very nice, comfortable hotel...has a great history which you should play up more! We looked for more information about it....construction, etc. and had to do our own research … Read more on Courtyard by Marriott Kansas City Country Club Plaza

One of the best hotels we've stayed at in a long time. The room was clean, comfortable, cool, and quiet. The staff was very friendly and helpful. Location was ideal, within walking distance of all the shops. Parking was convenient. We did … Read more on Courtyard by Marriott Kansas City Country Club Plaza

My daughter and I are from Omaha, and visit Kansas City twice a year for shopping and some fun mother-daughter bonding. We have done this every year for over 10 years. We always stay at Courtyard Kansas City Country Club Plaza, and always … Read more on Courtyard by Marriott Kansas City Country Club Plaza

This is a great place to stay within walking distance of the Plaza and so many great restaurants! It's also very near both the museums and the Art Institute. Be sure to read the plaque near the elevator about its past - and read about the … Read more on Courtyard by Marriott Kansas City Country Club Plaza

I had such a pleasant experience at the Courtyard Marriott. Getting my car valeted was seamless and Vinny was so kind and attentive. I will definitely be coming back!
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view

This hotel is steps to the plaza which is very nice. We went for our anniversary and loved the ability to walk to shops and restaurants. We were also a close Uber ride to most places as majority are in this area compared to downtown. The … Read more on Courtyard by Marriott Kansas City Country Club Plaza

We loved our stay at the Courtyard KC Country Club Plaza. The building is old but well-maintained. I appreciate the character & uniqueness of the building. The staff was friendly & efficient. It was the perfect environment for a relaxing … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Loved how easy it was to park and front desk was fast and efficient. Provided us with all the information we needed and very eager to help. The room was large and comfortable with a work area that was great for computers and phone calls. … Read more on Courtyard by Marriott Kansas City Country Club Plaza

We came to KC for a family gathering, but, too often, staying near family is not the same as staying with family. From the time we walked through the beautiful doors of the historic building, we were greeted and treated like we belonged. … Read more on Courtyard by Marriott Kansas City Country Club Plaza

It’s a great location lots of good restaurants very close you can walk to most of them. The newly remodeled lobby is in tastic what a great addition to this hotel. Looks like they were put new furniture in there when I left the room make … Read more on Courtyard by Marriott Kansas City Country Club Plaza

After driving around trying to find a place to stop for the 2nd leg of my cross country roadtrip with 2 children, I came across the Courtyard Country Club Plaza. I was greeted immediately, the children were offered small toys and snacks. … Read more on Courtyard by Marriott Kansas City Country Club Plaza

We were looking for a unique and affordable hotel close to the Plaza, and we found it! This is a restored, charming historical building with all of the modern amenities, that is clean, quiet and just steps away from shopping and eating. … Read more on Courtyard by Marriott Kansas City Country Club Plaza

No cold water in my room, front desk water, the pictures and description showed a bar but it’s only open on the weekends, limited restaurant options which wasn’t stated in the description either. The thermostat in my first room wouldn’t … Read more on Courtyard by Marriott Kansas City Country Club Plaza

My husband and I had a great stay at this hotel. The staff was excellent (Suzanne and Christianne at the front desk) made us feel very welcome. The room was large, bright and sunny. The room was clean - important for me! The property is … Read more on Courtyard by Marriott Kansas City Country Club Plaza

The location of this hotel is good, but it needs a little tlc. Our thermostat didn't work in the bedroom portion of our suite, but we needed the suite for our son to sleep in the other portion of the room, so we dealt with it. The front … Read more on Courtyard by Marriott Kansas City Country Club Plaza

Excellent location and very pleasant staff. Property is tired and furniture is scratched and worn. There was trash all over the outside of property and no sign of maintenance folks the two days we stayed. Same trash in overflowing trash … Read more on Courtyard by Marriott Kansas City Country Club Plaza

So pleased with the location. Staff very attentive. There was snow (6-8 inches) and staff had personnel clearing sidewalks, et al. They cleaned off the snow on our rental car. The hotel was upgrading the lobby area, but the construction … Read more on Courtyard by Marriott Kansas City Country Club Plaza

There was a major conflict between the service we booked through and the hotel receptionist we worked with. The receptionist was adamant that the person who booked our room hadn't paid, yet, the person who booked had printed off several … Read more on Courtyard by Marriott Kansas City Country Club Plaza

If you're coming to KC for a short trip and one a great taste of the city, stay here! Walking distance from the Plaza--full of great restaurants and stores. Great variety and selection. The architecture downtown is so cool! The hotel is … Read more on Courtyard by Marriott Kansas City Country Club Plaza

This was a very disappointing place to stay: the ac/heating unit was so loud we could not sleep, the bathroom light flickered constantly, there was broken glass in the parking garage, the furniture was badly scratched and looked like it … Read more on Courtyard by Marriott Kansas City Country Club Plaza

I’m from Kansas City but we live in Tulsa, OK now. We were married in KC but had not been back since our wedding a few months before so we were looking forward to enjoying a night of lights and dining on the plaza. Upon arrival, we felt … Read more on Courtyard by Marriott Kansas City Country Club Plaza

What a great location for a visit to Kansas City - It's close to the park as well as the Plaza. We did lots of walking all around the Park and Plaza right from our hotel!! Staff is wonderfully friendly as well as helpful. We had a Girls … Read more on Courtyard by Marriott Kansas City Country Club Plaza

AC was broken. We spent 5 nights. We ended up leaving early and staying at another hotel. The room was soo hot. Ac was not working. The room was 75 degrees could not sleep. Pool was closed for covid. Even though the unventilated/ no AC … Read more on Courtyard by Marriott Kansas City Country Club Plaza

The staff at this hotel are extremely helpful. When I asked for suggestions for dining, they provided detailed descriptions and a coupon for the restaurant I chose. The in-house dining options are limited. There is a coffee shop in the … Read more on Courtyard by Marriott Kansas City Country Club Plaza

The outside of the building needs maintenance, I had to use a pathway behind the landscape plants to get from what appeared to be the parking lot (wasn't, and wasn't marked) to get to the front door. Desk staff were kind and courteous. … Read more on Courtyard by Marriott Kansas City Country Club Plaza

The front of the hotel property is beautiful, with a gorgeous patio. But smoking SHOULD NOT be allowed on the patio. It ruins the experience for all non-smokers. The lobby is nice, but could use some new furniture. The rooms need to be … Read more on Courtyard by Marriott Kansas City Country Club Plaza