Fantastic looking Marriott.. most updated Courtyard Marriott...first I have stayed at this update ( they're many in the last 20 years I have been a loyal MARRIOTT Guest and am a LIFETIME TITANIUM STATUS) The reason I am giving a ONE star is simply because Marriott prides itself on "service" !!!!! This hotel from both the front desk clerk, (who has been here for a year, according to him), and the manager on staff tonight 05/23/22 @8:30pm have very poor customer service etiquette. When I checked in I needed to add one more night to my stay, I asked for a receipt in which only one night was showing up on. I asked if I could have a receipt that shows both nights and the clerk said "My computer printed it out that way, it's not gonna show both nights" I proceeded to tell him that I've stayed at Marriott's for about 20 years and always get receipts that don't show just one night at a time. After going through this for a few minutes I asked to speak to his manager - it took the better half of about 7-8 minutes for him to come back and another 3-5 for his manager to appear from the kitchen area... (* note there were only 2 beverage drinking guests and a bartender there, so it was not busy) What amazed me when he appeared is he never even looked at me or greeted me.. not a hello, hi, whatever... nothing....all he did was just quickly get behind the desk and said "what room number?" then explained that it won't post until tomorrow - then you can get a full receipt... so, it makes sense to me... I needed a explanation and got one. - This experience however was RUDE, DISRESPECTFUL and certainly not professional... I think ONCE IN 20 YEARS I have written something like this.. I write a lot of great experience reviews... THIS WAS NOT ONE OF THEM. I CAME STRAIGHT UP TO MY ROOM AND WROTE THIS. I went on the Bonvoy app and got what I needed Update: the following day, I spoke with the Opertions Manager. Who was EXACTLY like I would have expected from a MARRIOTT property.... he informed me there was in fact a way to print it out and noted he would show them and let apologized for the experience. He was amazing..
Trip type
Business
Rooms: 5
Service: 1
Location: 5

My stay at this hotel from 9/26 to 9/30 was a complete disaster. Every day, I had to make the trip to the front desk to request the complimentary water needed for the in-room coffee machine, which was already an inconvenience, however I had a pleasant experience with the staff. The real nightmare unfolded on my last night, around 11:30 pm, when I had the unfortunate encounter with a front desk staff member who exhibited the worst possible customer service. This lady, who seemed to have missed the memo on hospitality, shockingly refused to give me the complimentary water, despite the water bottles being right in front of her. Instead, she unapologetically insisted that I take empty cups from my room, carry them to the fitness room, and use the water fountain there to fill them up, take them back to the room before I could even think about making my coffee. To make matters worse, I told her I am going to extend my stay for another week and I mentioned my loyalty as a Silver member with Bonvoy and Diamond with IHG, her response was cold and indifferent – she simply told me she doesn't care if I extend my stay or not. This horrendous experience not only soured my stay but also drove me to check out. Her behavior left me with no choice but to check out the following day and move to another hotel. It's disappointing when a single negative encounter can influence a guest's decision to continue their stay, especially when they have loyalty status with the brand. She was the rudest person I ever encountered at a hotel.
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 1

1. We arrived and the entire front drive up/drop off area is taped off. You can’t drive up there to check in, drop off those with mobility issues, bring in large items, etc. There was no warning about this. No work was being done the entire weekend so not sure why it’s taped off. 2. No extra pillows in the entire hotel. We had 3 adults and an infant in a suite. The sofa bed did not have pillows, so we asked for some. Apparently there were NO extra pillows in the entire hotel. Over $700 stay and we can’t have pillows for everyone in our party?? 3. Incredibly loud teens and their families the entire weekend, presumably for a sports tournament. We were on the first floor facing the courtyard and they kept us up being loud in the courtyard, took the chairs off our patio both nights to sit by the fireplace WITHOUT asking, were kicking a ball around that kept hitting our door and window, would knock on our door at 10:30pm and run, running through the halls yelling and cursing. Kept waking up our baby and kept adults up late both nights with how loud they were in the courtyard and the hallways. 4. Went to get food at the “bistro” one morning and there was no one there serving and only 1 muffin available in the entire case. Overall, incredibly disappointing for the amount of money spent.
Travel group
Family
Rooms: 3
Service: 1
Location: 4

I have high expectations of Marriott and I have not yet been disappointed. I spend a lot of time living in long-term corporate housing. This was a last minute booking and I was warmly greeted and upgraded to a single suite and offered my choice of points or ten dollars credit for breakfast at the Starbucks. I am at the top tier of their loyalty program so my experiences may not be duplicated by everyone. My accommodations were clean and beautifully decorated. The room seemed more like a luxury apartment that had a patio or open balcony with seating. The room faces a beautifully landscaped courtyard My breakfast was tasty and familiar to most patrons of Starbucks on the coffee selections. The food selection aren't generally available in the regular Starbucks but they were freshly prepared and included some healthy options that were also delicious. There were a lot of kids in the lobby so I took my meal in my room. Late check out were available but I had to get back on the road.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

The staff was kind, helpful and respectful. The building itself left much to be desired; the elevator wasn’t working to go up floors but would work on the way down, there was no water in the room or drinking fountains, and we had several bees in our room. We could also hear our neighbors very clearly through the shared room double doors. The phone in our room was unable to call the front desk and wasn’t programmed with any of the labeled numbers. Even with a wedding block discount, an Air bnb would have been much more cost effective and wouldn’t have been in such an isolated location. There is prepared food for purchase in the lobby but it’s very expensive. A black coffee, a large tea, avocado toast and a burrito was over $40. I wouldn’t recommend to a friend nor will we return. The overall price of the stay was not appropriate to the quality of the amenities of the hotel itself.
Travel group
Couple
Rooms: 2
Service: 3
Location: 3

A throughly updated and clean Courtyard, this unique property is a gem tucked in the trees. Updated rooms aren’t just new, they are well maintained and clean. The large and accommodating lobby provide plenty of opportunities for family’s or travel groups to mingle after a night out. The on property restaurant/bar area has a limited menu but staff was what to please. About the only thing I could criticize was a second shift desk manager who, while polite enough, was not willing to go out of their way to answer questions or help out with common area questions. Day shift desk agent was outstanding and could easily work an upscale location. While a hotel shouldn’t make or break a vacation or a trip, good ones let you relax and maximize your energy elsewhere, and that’s why this property does. 5/5, would stay and recommend.

We asked at check in to have breakfast included and the guys said yes yes of course you have it, we came to eat in the morning and finally it wasn't included in our room, we needed to be quickly on the road, that's why we wanted breakfast at the hotel but apparently they cannot honnor what the sell, we even paid the room more than supposed... The manager didn't wanted to do anything. We did a lot of hotel this week and it's a first... So yeah we delayed our day to go eat elsewhere, didn't wanted to give you more money. The breakfast choice wasn't even good... At least if we weren't charge a breakfast included price, it wouldn't matter... The room was okay but nothing over the head, pillow weren't comfy but we managed.
Rooms: 4
Service: 1
Location: 2

My wife and I stayed at the Courtyard lastnight and really liked the upgrades they have done to the hotel and rooms. The step in shower was very nice and modern opposed to the old bathtub/shower combo we use to find there. We have been to this same hotel many times in the past as it is conveniently located to the mall, restaurants and highway. The hotel and room were very clean and check in/out was a breeze. The only complaint we have is the in room coffee. It is terrible. They have Starbucks in the lobby, but neither of us care for their coffee, which doesn't go down any easier with the price they charge. With that said we will be back for sure!
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Nice quiet property, with many eateries and shopping nearby. Clean and cozy, however my special request for extra pillows in the room was not honored. Hoped that would be read in my reservation request, and I could eliminate a call to the front desk. I did get them eventually. Room was equipped with a mini fridge, but I was not offered a water at check-in; this is a great tribute to the Hilton Family Properties which never overlook helping with hydration. For two missing elements, I deducted a star. I can always count on the best government rate from Marriott family hotels, which makes the brand shine bright, however. It guarantees I can sleep on the cheap at a classy property. Hopefully next time they will earn 5 stars.

Our soccer team stayed here for a tournament this weekend. There were 3 other tournaments going on this weekend that the staff was dealing with. That is a lot of kids and parents… the staff handled everyone really well! They had teams having pizza in the lobby, and teams in the courtyard playing catch, and teams in the pool making a huge racket! It was a great time and a lot of that has to do with the staff making sure everyone had what they needed. The rooms were really clean and well furnished. There is a little market where you can pick up snacks and drinks, a bar/bistro in the lobby, places to sit and talk, etc. definitely recommend!
Travel group
Family
Rooms: 5
Service: 5
Location: 5

The property is very clean and very pretty, the rooms were immaculate. Hope at the front desk was professional and friendly. The reason I only gave 3 stars is because the website advertises pool, gym and hot tub. There is no hot tub/spa. That's the reason I chose this particular hotel. Also, when ordering a drink the bartender acted like it was such a bother to open up a beer bottle. No eye contact no service what so ever. We most likely won't stay again however I would recommend this hotel as long as you don't require a hot tub. The pool is very nice, the rooms are very very nice. We had a small balcony which I really liked as well. I was just expecting to sit in the hot tub after my long work week and long drive.

Great location. Love the location. I’m not sure if management has changed since 2020-2021 but I’m very upset that the bathrooms are dirty. Toilet seat had the nerve to be up as if it was cleaned but had pubic hair and urine all on the toilet & floor. The bathroom sink was dirty as if someone prior to me getting the room had took a bath in the shower. The towels were not hung up they were on the sink scrunched up as if they had been used. I’m very disappointed in the cleaning of the room I was going to get another night there but I refuse! To those of you who are thinking about coming here please check your bathroom!!
Rooms: 3
Service: 5
Location: 5

Just went two days ago booked because of bistro and onsite bar and hot tub.... failed to tell us until arrival and too late to cancel stay none of these were available. This was a Birthday celebration for my two adult daughters. Black mold on wall in bathroom. After parking and entering we walked through construction mess and debris not to mention several old toilets sitting on balconies before entering. Stay was terrible...could hear conversation from next room and dogs barking while trying to sleep....do not recommend!!! I hope the remodel helps this place....it certainly needs it
Travel group
Family
Rooms: 2
Service: 2
Location: 3

Service is very good here. I've been to a few Marriott hotels now and this one had the nicest, most personable staff. That really made the place have a life of its own, and the stay special. Shout out to Paul, you were very friendly and gave the place a personality. Let's be honest, most hotels in a "franchise" are the same. Same food, same lay outs, same accommodations, same aesthetic, same atmosphere, etc... They're all built to be the same so no matter which one you go to you get the "same" experience. The real heart of a place isn't found in its breakfast menu or shampoo selection, it's in the people. And this Marriott had the best people. Good job.

Front desk staff was nice. We had a two bed with a balcony but there was just a screen door and no balcony. So we switched for a room with a balcony but that turned into King bed with a pull out bed which was not easy to sleep on and then there were no chairs for the balcony and the same price. Also the first room overwhelmingly smelled like heavy cleaner and the toliet didn't flushon the second room but I fixed it. On Saturday night the bar was closed with a ton of people in the lobby they lost business there. Just expected a little better for the money I spent. The racoons that live in back are pretty nice.

Would be 5 stars for the actual hotel, but check in process was so very frustrating! Only 1 worker behind the desk and I stood in front of her for just over 10 minutes while she was discussing some future reservations with another customer on the phone. I was forced to be somewhat rude and had to ask her to put them on a brief hold so she could give me my room key (I prechecked in via the app, so all I needed was room key.. so much for that saving check in times!)
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 1
Location: 5
Hotel highlights
Quiet

Thank you so much Julie and Gerardo (forgive me if misspelled)! I called Julie in advance about upgrade being a Bonvoy member and upon arrival she had it all worked out to a suite! The supervisor Gerardo was very complimentary and kind in resolving questions! Kudos to the STAFF! I NEVER walked into any Hotel that smelled so FRESH! I was so pleased I told Julie and staff! I have not recently had any exceptional stays at Bonvoy hotels but this one brought back hope!!! Thanks again EVERYONE ! I was recommended this hotel and I would definitely recommend again!!!!!!❤️❤️

The hotel is clean, the rooms are nice, the staff was nice the price was cheap. I was amazed at the quality of the hotel for that price. It would've been a 5 star review hands down unfortunately the room next to us has people coming and going all hours of the night. There had to be atleast 8 people staying there. It was mostly teenagers/ children running the halls being loud and disrespectful all night long. I won't stay here again because I feel the staff should have been more aware and intervened.
Travel group
Couple

The worst hotel stay of my life, I can not believe it’s affiliated with Marriott. I stayed here last night and there were kids running and screaming in my hall until 1am, even knocking on our door many times so I called to let the front desk know and the lady was extremely rude. She answered “ok?” As if it wasn’t her problem at all. We slept barely at all. The “bar/restaurant/coffee” in the main lobby had nothing, they were out of everything to order. To give this stay even a 1 star, is 1 too many..
Trip type
Business

I will not be staying at this hotel again. Booked 2 nights and they shut off both of my keys after the first night and when I went to the front desk they asked me if I booked 1 or 2 nights. When I told them I booked 2 they reactivated my keys. Also the room we were staying in had a bunch of ants crawling all over the walls and around the door on the first floor. This hotel needs some serious maintenance because it is disgusting.
Trip type
Vacation
Rooms: 1
Service: 1
Location: 2

Staff was friendly, room was cleaner than most we have stayed in since Covid. We had a pretty good stay. The only negative thing we had was the let down of the pool being cold. The pool is indoor, but I do not believe it is heated. If it is it's kept very low. Kids had blue lips in no time, had to get out. Pool room was extremely hot, probably 90°F but the pool was 70-72°F. This doesn't constitute a heated indoor pool. The pool should be at least 80°F.
Rooms: 4
Service: 4
Location: 4

Disappointed that this locations complimentary breakfast doesn’t start until 7:00 am. We were in town for a soccer tournament and games start early in the morning and the kids have to be at the facility by 7 or earlier. One of the reasons we picked this hotel was because of the free breakfast. They also do not have coffee in the lobby. ALL hotels have coffee in the lobby’s it seems. Also, the morning front desk lady was rude and unhelpful.
Rooms: 2
Service: 1
Location: 2

Looks better on the outside then inside. Rooms are dingy and dark. The carpets were musty and felt dirty. The shower leaked water on to the ground leaving a puddle on the ground . No housekeeping unless you ask, no one even refreshes toiletries or towels unless you find someone to help you get some. The pool was overheated and smelled of chlorine. Bar was never opened for dinning or drinking and we were not refunded for the amenities that the hotel promised and Not delivered! Skip this place

The GM here is not on your side. I’m a titanium elite member and nothing was done for me regarding the bed bugs found it her than moving rooms and not to mention several times during my stay. Office staff and maintenance took care of it but nothing from the GM for the many inconveniences. I couldn’t even discuss my long term rate until almost 3 weeks of staying there and no option to back date the lower rate bc it would be an accounting nightmare…per GM
Trip type
Business

We have stayed here before, hosted our couples retreat here, it was great!!! However, this past weekend WE were Very dissatisfied with our stay. There must have been a hockey tournament, kids running through the halls, the dining room and front desk area was a " Super Spreader" none of the 75 or so parents were social distancing or wearing face coverings. We were scheduled to stay the entire weekend, we left early....TOTALLY FRUSTRATED

First room assigned was not available due to cleaning and a sign was on the door to not enter. Called the front desk and told them. They said they would assign me another room. So I said I would wait because I had all my luggage with me. But the lady said no, come back downstairs. Very irritating.
Trip type
Business
Rooms: 4
Service: 3
Location: 4
Hotel highlights
Quiet

The walls are very thin. The couple next to us were all nighters.Housekeeping left a pillow with makeup on the bed. I call the front desk to ask for a new one and the lady told me they don’t have anymore. I felt dirty all night. If you looking for a quick place to sleep off the expressway it works.
Travel group
Family
Rooms: 1
Service: 1
Location: 4

Stayed here for a total of two weeks over the past few months. Boths rooms I stayed in were always kept clean. Front desk staff was always helpful and friendly. I never heard anyone so my stays were quite. Beds / bedding comfortable. Sofa might have seen better days (didn't use it anyways) and maybe rooms could be updated. If i'd have to travel out this way again I'd stay here again.

Very nice hotel. It has a marketplace and a restaurant. The pool was nice, and there seemed to be beautiful outdoor patios and a fire pit on the property. Location is a little hidden but still fairly easy to get to.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 4
Hotel highlights
Kid-friendly, Great value

Check in was outstanding. Wonderful lady. Room was fine. Then we went to the bistro....this lady was rude, short and less than helpful. I watched her interact with other customers. We were not special; she had the same demeanor with them as well. I do not believe customer service is her calling. I would recommend the rest of the hotel- just avoid the bistro!

Rates are fair. It would be nice if they had a complimentary coffee bar open 24 hours. The Starbucks inside opens a little late for those that have to be on the road early. Hotel is currently under renovation. Stayed in a new room, it was good except someone needs to show the contractor how to install shower doors so they don't leak water all over the floor.

This hotel should call the savior hotel we try to book 5 hotel in the last minute and we were so lucky to fine this one super nice , clean and costumer service is amazing!!! 10/10.
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

The rooms need a microwave because there are a lot of eateries that you have leftovers and no place to warm them up including lobby. They also don’t have any complimentary coffee in the lobby.
Trip type
Business
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

Booked for my daughter’s birthday slumber party. I requested a double bed suite for 4 girls and 2 adults. I get there and was told they overbooked so I will have to take a king suite for 6 people. Of course I had no other choice but to take it but that was unacceptable. I booked far enough in advance that I shouldn’t have had this issue.

Rcist managers. I watched how they denied cleaning service and treated some people of color, and were so quick to accommodate some other guests not of color. This behavior is disgusting. Also, it is hard to get a hold of a manager.
Trip type
Business
Travel group
Solo
Rooms: 2
Service: 1
Location: 2

Very welcoming vibe. The front desk lady with a channel mask was very patient and helpful. The rooms are amazing and comfy beds. The convenience store was anything but it was $10 for a bottle of water and sweet tea so bring your own beverage. They do not offer breakfast as well. I loved the patio attached to the room. Very nice!!!

Rooms were nice but… if you want your vehicle broken in to go ahead and stay! You’ll be pleasantly surprised to find your windows broken out, trailer stolen, or whatever could be taken! This hotel knows this is happening and does nothing about it or warns anyone… which leads me to believe they are in on it… DO NOT stay here.

I did not end up with the room type/bed size which I had reserved months in advance. The staff was not knowledgeable about room types and were inadequate in resolving issue. Group breakfast offering was less than desirable. I stay at many hotel types during the course of the year and this was not a good selection on my part.

I originally booked there for a business trip but unfortunately wasn’t able to make it to the hotel. Aubrey and Hope were great with getting me the help I needed. Very customer friendly and easy to get in touch with!
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

Staff was great. Very nice clean hotel. The outside door next to my room was broken and slammed shut every time someone came in so very little sleep. The beds are very hard….which is strange other courtyards have great beds. Overall, just ok.
Travel group
Friends
Rooms: 2
Service: 5
Location: 3

It was a beautiful stay! My son asked if we could stay there every spring break. Very clean, and the staff were all so nice ! We will be staying again !! Not extremely happy that they charged almost $5 for a bottle of water and $4 for a kit kat bar but our stay was perfect! Loved the hotel and will be staying again

This Courtyard offers a great experience. The people are very friendly and helpful. The food is very good and the selection is nice. The rooms have nice beds and amenities. They do a great job serving their guests. As a member who stays at Marriott over 100 nights per year, this was a GREAT hotel. Very impressed.

The hotel itself was nice. I initially booked a king room - the guest service person who checked me in asked if a double Queen room was ok and I said sure. Turns out it’s more expensive than the kind and I was not notified. I was then charged twice when I asked to stay another night and have yet to be refunded.

Check in was efficient, and Phil was very informative about amenities and how to find our room. He was very high energy and helpful with other questions during our stay. I had an issue with noise that the staff dealt with promptly. Everything was clean, and the beds were comfortable. Kids enjoyed the pool.

I love this place it clean, nice,quiet easy access the staff are very friendly
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Room is very nice and comfortable
Hotel highlights
Luxury, Romantic, Quiet, Great value, High-tech

We went on a one night family vacation to visit the Children’s museum. Stay was pleasant. I would like to see the Marriot allow member points to be spent at their restaurants. Pool was nice. This location was almost out of regular sugar for our coffee in the morning, but other than that all went well.

Hotel would not grant us connecting rooms and we were traveling as a family with 5 children, 4 of them under 11. Our room were not even beside each other or across the hall from each other. We were only able to get two rooms multiple doors away from each other. Definitely not a family friendly hotel.

The room was great: updated, clean, comfortable with some nice amenities (except the room coffee - I noticed still the same brand as last summer; really not good). However, they’re still not opening up the lounge/ food area. Good grief! If, … Read more on Courtyard by Marriott Indianapolis Castleton

Place is nice. Pretty good breakfast. Some mornings it was bit slow especially between 6:30 and 7:30 am. Rooms are nice. A couple of times the tv reception was spotty nothing major. The staff here was really friendly and helpful. Special call out to Phil who always happy to hi or offer help. Thanks.

The staff was none existing. At check in, the front desk staff member never verbalized that house keeping was on 24hr request in order to get any services. Each day we had to ask the front desk for toilet paper, towels, Kleenex . Our shower … Read more on Courtyard by Marriott Indianapolis Castleton

Convenient to the business park where I was working and met my expectations for a Courtyard. Perfect for the business traveler, though the mattress and pillows were a bit too squishy and soft. I had breakfast at the hotel each morning. Food … Read more on Courtyard by Marriott Indianapolis Castleton

The woman who checked me in on Friday night clearly did not want to be there and i was an inconvenience. She was quite rude. While i do not expect a whole lot from free hotel breakfasts, this was probably the lamest one one i have ever had. … Read more on Courtyard by Marriott Indianapolis Castleton

Our room at this hotel was nice, and the location was convenient. I was more than a bit put off by a clerk at the front desk who didn't seem to be interested in checking us in. She was far less than helpful, and wasted our time by advising … Read more on Courtyard by Marriott Indianapolis Castleton

This hotel was another reason I always pick the Courtyard Marriott for my stay! We stayed here this past weekend while we were in town to see Phish at the Ruoff Music Center. It didn't take long to get to the venue from the hotel and there … Read more on Courtyard by Marriott Indianapolis Castleton

I was a walk in. The front desk couldn't provide a room even though the clerk knew there were rooms available. Had to reserve online first. So I sat in the lobby on my phone making a reservation through a very clunky website. And there was … Read more on Courtyard by Marriott Indianapolis Castleton

Friendly and professional staff ready to meet all your needs. The room was clean and well maintained. I used the fitness facility and again it was well maintained and I was able to get a full body workout. The location of the hotel is very … Read more on Courtyard by Marriott Indianapolis Castleton

If you are wanting to get rest this is not the place. Very nice property in area that is trying to rebound. There is a nice courtyard in between buildings and in was packed with a team or multiple teams and it was loud all evening. Finally … Read more on Courtyard by Marriott Indianapolis Castleton

The hotel itself was fine, the staff friendly. I did not receive the adjoining room I requested which separated my family. There was a large sports youth group that was uncontrolled and made the hotel VERY noisy. Finally, I requested bonus … Read more on Courtyard by Marriott Indianapolis Castleton

Upon arrival check-in staff appeared bothered she had to conduct her job rather than continue watching the program on the television. Upon letting her know I was checking in for a reservation, it took an additional two additional attempts … Read more on Courtyard by Marriott Indianapolis Castleton

We stayed at this hotel with our son's baseball team for a tournament at Grand Park. The drive to and from the ballpark was easy and the hotel was located near a lot of restaurants and things to do. The hotel itself was a good setting for … Read more on Courtyard by Marriott Indianapolis Castleton

Very clean, staff very knowledgeable, extremely nice and polite from check in to check out. Location is great many restaurants and gas stations in the area. I had a King suite very comfy bed room was clean with balcony. I'd choose to stay … Read more on Courtyard by Marriott Indianapolis Castleton

Hotel is in a good location close to alot of food/shopping places. The hotel was clean but good do better with the plumbing situation toilet, sink, shower drain too slow. Smallest trash cans and they don't have trash liners staying 3 days … Read more on Courtyard by Marriott Indianapolis Castleton

This location was great. My mom and I came for one night to explore shopping areas nearby. The only thing we wish we would've known before arriving is that the rooms have patios/balconies. We are cautious and never want a first floor room … Read more on Courtyard by Marriott Indianapolis Castleton

My elderly father ventured out one year into the pandemic and stayed here. Everyone of the staff was kind, accommodating and welcoming to Dad. The hotel is in a great location (especially for those not familiar with Indianapolis as easy access to 465). I highly recommend this location and staff!!!

While in town for a concert, I stayed at the Courtyard Indianapolis Castleton and very happy with my stay. I just needed a place to sleep after the show but was really surprised by the interior and the amenities. There is a great bar area … Read more on Courtyard by Marriott Indianapolis Castleton

Excellent stay. Rooms are extremely clean, especially the bathroom. Very quiet, no outside noise. Very quiet inside, no noise from other quests in the hallways or early morning showers. Front desk attendant very accommodating and down to … Read more on Courtyard by Marriott Indianapolis Castleton

The rooms I saw are about ready for a renovation. But they aren't run down or dirty and gloomy. Just a bit tired. Location is excellent. The employees I dealt with were outstanding and very much wanted to make my stay an enjoyable one. I … Read more on Courtyard by Marriott Indianapolis Castleton

The hotel, property, room, and overall quality of the premises was best to be expected for the price. I stayed overnight one night, and it suited my purpose perfectly. The bed was comfortable and clean, everything in the room was in good … Read more on Courtyard by Marriott Indianapolis Castleton

The front desk was accommodating to our large group that came to Indianapolis for our wedding. They had no problem letting us use a complimentary conference room for the bridesmaids to get ready on Saturday, complete with tables, chairs, … Read more on Courtyard by Marriott Indianapolis Castleton

My family and I stayed here for our winter family vacation, even though the hotel restaurant was closed we still were able to get breakfast and snacks. We had a lot of fun at the pool and spent most of our time just relaxing in the room. … Read more on Courtyard by Marriott Indianapolis Castleton

Great location, really pleasant , spacious and clean rooms. The one bedroom suite is our room of choice. The thing that makes this hotel such a good place to stay are the staff. All of the people are incredibly helpful and generous with … Read more on Courtyard by Marriott Indianapolis Castleton

Easy check in and check out. Very convenient location for film festival, dining, shopping, etc. Friendly, knowledgeable staff. Didn't care for shampoo that smelled like Vicks Vapor Rub. Room very warm upon arrival but cooled down nicely … Read more on Courtyard by Marriott Indianapolis Castleton

The cafe/bar was subpar. The "bartender" was someone who didn't know what was in stock as far as liquor and told us to "look" at what was on the shelf. Went to get breakfast and it seemed 90% of menu items were temporarily discontinued. … Read more on Courtyard by Marriott Indianapolis Castleton

Facility and rooms very nice, comfortable and clean. Helpful staff. Greatly appreciate the no pets policy due to allergies. Minor issues due to hotel being full (no doubt a plus for the hotel) and a very noisy air conditioning unit that … Read more on Courtyard by Marriott Indianapolis Castleton

We stayed for 2 nights because we were in Indianapolis for a soccer tournament. The room and bathrooms were clean and the bed was comfy. Everyone who works there was super-nice and went out of their way to be helpful. My only complaints … Read more on Courtyard by Marriott Indianapolis Castleton

Room had hair in the bathroom and tub. Reservation was for two queen beds. The beds in the room were doubles. Brought the issue to the front desk, and they showed me the room was showing as two queens on the computer. I rarely stay with Marriot hotels, and will continue to avoid them after this

It would have been nice to know that the cafe was closed and food options at the hotel were limited. We tried to purchase a couple of glasses of wine at the hotel, however, they did not have a corkscrew. There are no towels in the pool … Read more on Courtyard by Marriott Indianapolis Castleton

Hotel was clean and well cared for. The best part of hotel was Phil. He took care of our baseball team making sure we were charged correctly and the hotel even offered a light breakfast for the sports team which is a first for us at an … Read more on Courtyard by Marriott Indianapolis Castleton

This hotel is under construction which would be nice, however we was not notified of this when checking in and was not able to enjoy our time with family because it was really noisy and was unable to talk to others IN OUR ROOM. I found … Read more on Courtyard by Marriott Indianapolis Castleton

Lobby was clean. Room had odor which we opened the sliding glass door to air out room. Nice feature to have small balcony- would be even better if they had a chair accessible to this. Staff very friendly. Did not stay much in hotel r/t … Read more on Courtyard by Marriott Indianapolis Castleton

This hotel recently replaced all of the mattresses with new, hard as the floor, mattresses. I sleep on my side, so this prevented me from getting any sleep at all. I also had lower back pain throughout the day because of it. I ended up … Read more on Courtyard by Marriott Indianapolis Castleton

The hotel is in a great location. Plenty of shopping options (we visited The Fashion Mall at Keystone--upscale shopping center). Great dining options all around as well. The hotel is about 25 min away from the UIPUI Natatorium where we … Read more on Courtyard by Marriott Indianapolis Castleton

Too many reasons to list why I will not be back.... physical building was amazing very nice but staff made the visit why we will not stay again. I cut a 3 day stay short, when I had to ask for a different room at 10:30 p.m. I felt the … Read more on Courtyard by Marriott Indianapolis Castleton

My family and I came back home for my mothers funeral. I was in room 150 my younger sister and her husband in 144 and older sister and husband in 124 (I think name Sizemore) I booked each room. Phil was AMAZING TO ALL OF US! He truly … Read more on Courtyard by Marriott Indianapolis Castleton

I needed to make a reservation on short notice and, as usual with Indianapolis, availability is slim. The room was very nice but the bathroom needed to be updated. Cleanliness was not an issue. Lack of counters to place things on and … Read more on Courtyard by Marriott Indianapolis Castleton

This hotel is badly in need of an overhaul. It’s very dated and the drywall in our bathroom had water damage and was crumbling. The indoor pool area and water temp were both FREEZING. One housekeeper was nice enough to stop us in the … Read more on Courtyard by Marriott Indianapolis Castleton

I recently stayed here for a week. I found the staff to be friendly and helpful, the room was very clean and they were great about meeting my room requests. The food service area is nice and spacious, however, the cafe is still very … Read more on Courtyard by Marriott Indianapolis Castleton

This hotel fit my needs very well. All the things you would expect - clean, plumbing works, comfortable bed etc - were good. The staff is what made the stay pleasant and went beyond expectations. Very friendly in a genuine way. The … Read more on Courtyard by Marriott Indianapolis Castleton

I could not have been happier with my stay at this Courtyard. The staff were extremely helpful and friendly, even going so far as to pull up a map on the guest services touch screen monitor in the lobby to give me directions in the … Read more on Courtyard by Marriott Indianapolis Castleton

This is a place where the staff clearly demonstrated that they care about providing their guest with a great experience! The hotel décor was warm and welcoming. The rooms very clean and accommodating. The bed was one of the most … Read more on Courtyard by Marriott Indianapolis Castleton

Checked into my room which was nice on first glance. When I walked into the bathroom I found a pile a dirty towels. When I pulled the blanket back off the bed I found the bed was not made indicating the bed had been slept in. Gross!!
Rooms: 1
Service: 3
Location: 3

This was just a quick getaway for our family. The Hotel was very clean and looked well maintained. Everyone of the staff that we talked to was very informative and helpful. The location is what helped us decide where to stay because of all the things there are to do in close proximity.

Really nice hotel. Modern. Kinda pricy for the room nothing special about it. Had a sliding door in the room for a balcony but no balcony. Really a waste.. The store area is very expensive. Brings your own drinks and snacks. Has a small restaurant but did not go to. Smelled delicious!!

Everything was great! The service, the rooms and the location was great! James was awesome! He went out of his way to make sure our stay was great!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

Spent the night on a trip to Michigan. It was clean, stylish and I felt comfortable as a woman traveling by myself. The staff was friendly. Loved the courtyard! Easy access to and from the interstate. Lots of nearby restaurants too! I liked it so much that I returned on my trip home!

We have stayed at this Marriot several time over the last year or so. Each stay has been a good one even with restrictions due to Covid. The only thing I wish was different would be that the dinning was open fully. I have stayed at other Courtyards and enjoyed the food there.

I enjoyed my stay, very relaxing and welcoming staff. Especially due to covid I enjoyed how clean everything was. Didn’t go to breakfast but had the market “vending machines”/snack area and will say there need to be more options for snacks and drinks but not the worst

Their hospitality was great. Especially the lady in the reception gave us excellent service. We checked in here in the middle of the night and it was hassle free. In terms of stay, I expected a better value for money. The rooms are pretty stuffy and not so spacious.

Check in was great. Room was clean and cold. There was a lot of loud shouting and banging that could be heard from 11:30-1:30A. Called front desk twice with no answer after multiple rings. Went to front desk at 9:00 to check out but no one was available to do this.

Room was very clean, loved the balcony & indoor pool. All the staff I interacted with were fantastic! My kids & I loved our stay & will definitely be back!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5