I dropped off my car Monday; as it would not start after driving briefly through an overpass puddle. The tow truck driver, Zach with Royal Auto Towing was very professional and we agreed; having helped people with this exact situation during Harvey, Katrina, and Ike; that it was likely the distributor caps that needed to be flushed, spark plugs removed, and that the airflow intake system had shut down the car (Toytas/ newer cars have this as their smart electronic safety feature) to prevent oil from reaching the engine/ a hydrolock situation from occurring (we both checks and the engine wasn't locked nor were there any signs of oil (cloudiness) when the dipstick was removed and checked. Zach recommended that I take it to his mechanic brother in law about 15 mins away, so we proceeded to take the car in and I spoke with Chris the man at the front desk. The tow truck driver, Chris, and even printed on their card said that the "estimate" would be free and he would call me later that day. I had to drive over to Sharpstown to report back into the Army, getting ready to deploy, and eventually wound up calling him 3 hours later (car was dropped off at 11; I called right after lunch/ meeting my Sgt at 2 pm). He told me they had checked it and were removing the spark plugs and it all "looked good" and he should be able to get it ready and going; literally not 10 mins later I received a call from him saying that the engine would not turn over, they had "taken the vehicle apart; no clue what that means within a 10 min space of time) and now he would need to "rebuild the engine" and the cost was 6k. Needless to say, I informed him that I needed my car for my commitments, work, and day to day life; but I wanted to take it and either seek to look it over myself at home with tools and a place to work or to another shop for a second opinion. Then; his "services" became a "diagnostic" one that would cost $528 and change and if I didn't pay that the car could not be removed from his lot and would incur daily "storage fees." I then asked to speak to the truck driver (Zach's) mechanic brother in law, who literally told me on the phone an estimate and diagnostic were the same thing, I was completely free to take it for a second opinion; but was placed on hold, to which he then proceeded to tell me that he and Chris had taken it apart and that it would not be permitted to be towed off the lot without the $528+daily storage fees being paid or the 6K complete work being performed. Honesty, integrity, staying true to your word, and honorable business practices has helped over the course of my years as a small business owner and is certainly instilled/ the creed in the US military; I would have/ would still be complely willing to compensate him/ his mechanic for parts labor expertise and getting my car road ready (probably spent over $300 in Lyft and Ubers for work/ day to day living); but extortion, false advertising, and outright being railroaded and my vehicle/ means of transportation being held hostage is unacceptable to me and is something I can't deal with/ just roll over and accept. My aunt who is a partner in a Houston law firm is writing him and his business a formal letter and it looks like, as of this weekend, it will proceed in a judicious matter; which is regrettable and could have been entirely avoided provided he and his business acted fairly, honestly, and proceeded with ethics and held true to his word; charged a fair to generous amount for a simple job or held true to his promise of a free estimate and proceeded to permit me to take my car for a second opinion or work on it myself; again as he, the tow truck driver brother in law, the mechanic, and his own business card clearly state is their policy. A regrettable, unnecessary, and ultimately timely/ costly for me exercise in dealing with unethical, false advertising, and bait and switch behavior/ down right extortionist tactics on the part of him and Clear Lake Collision and Auto. Sincerest hope for a fair and amicable resolution to this situation, 3/22/20 car released.

I had 2 of my vehicles serviced over the past month and a half. One was my work van for a check engine light (EVAP system) and a/c not cooling properly. They worked with my extended warranty coverage to get everything taken care of. Also had regular maintenance issues performed I was concerned with. They did breaks, spark plugs, oil change, filters and tire rotation. Very happy with the response to questions and inquiries of what was going on with the repairs. I just got back my GMC Sierra back that I was having transmission issue and front suspension problems (a lot of squeaking, creaking and occasional popping sounds). Unfortunately I received the information I was expecting but no one ever wants to hear, my transmission was shot. After a replacement and repairs to the suspension; control arms ball joints and alignment, my truck is driving as good as when I first got it. I have not had a vehicle in a shop for major repairs in a long time. I think anyone can relate that not having your vehicle is inconvenient and you want it back as fast as possible. Even though I wish I had them back quicker, I am completely satisfied that Chris would not let me take delivery until he was 100% sure that my issues were taken care of. I will definitely be returning for future work on my vehicles and would not hesitate to recommend the service and professionalism I received working with Chris, Michelle and the rest of the Clear Lake Collision crew.

In Feb 2020 I purchased a 2014 Ram Pro Master Cargo Van knowing it would need some work. That's on me. The battery light, and brake light were on and the fuel pump was always running. Even when the van was off. I took it to Chris. The short version is I don't feel like Chris was looking out for me. He replaced the Fuel Pump, Alternator, Brake Pads, Rotors, and a few other things and collected $3,501.88. Things seemed to be OK then Covid hit and the van was parked most of the time. Oct 2020, 800 miles later the dash starts doing some odd things intermittently. Cab blower motor on full blast when off, dash lights out, blinkers not working, windows not working. I took it to Chris. He advised me a motor mount was broken and that the motor would need to be replaced at over $4,000 plus labor $$$. I asked him why he didn't catch this the first time he said " things happen, you bought a lemon". I took it to another mechanic who replaced the electronic control module and the alternator again. All seemed OK again but I'd had enough. I took it to a dealer to sell it. He pointed out that the transmission mount needed to be replaced. Also that when you turn the key to the first position all the dash lights should come on. The battery light, and check engine light was blacked out and did not come on (red flag). Best I can say is that Chris was not looking out for me.

I came across Chris and his team because of my warranty company, they are one of the shops under the repair pal with my Maxcare warranty. I am beyond grateful that I choose to take it here, because I manage to dodge a huge bullet on repair cost. I only had one day left before my warranty expired...lol Chris was great about keeping me posted throughout the process, I knew it would take sometime when ever you have to deal with insurance companies, waiting for them to come out, then waiting for their claim adjusters to authorize the repairs. I'll had alot of issues with my vehicle, and I mean alot, and when Chris showed me all the work that needed to be done, and the cost, I thought there was no way my warranty was going to cover all of it, but they did and these guys did a great job fixing up my car. They do great work and are confident in what they do, that they back it up with a great warranty. Thank you Clear Lake auto, keep living up to the great reviews you have, and I will see you guys again whenever I need repairs done

DO NOT come here. They took a very long time to fix my vehicle . I was estimated 8 days but it took a month and a half to fix my vehicle. When I did come to pick up my car I was told the wait would be 10 minutes, but we were in the waiting for over an hour. When we finally went to pay and the payment went though the employee helping me told me he tested positive for covid. We were in the waiting room for an hour and in close contact with that employee. We were supposed to visit a family member afterwards with pneumonia, but because of that interaction we weren’t able to visit that family member. VERY UNPROFESSIONAL. I called the owner and he did not seem to care about what I was telling him and he was protecting his employee who had told me he has covid. Overall this was a horrible experience and they wasted my time and my money. Edit: The owner did call me and apologize for everything. The car did turn out great and they did a good job fixing the body and alignment of the vehicle. I do appreciate the apology.

I chose to bring my Subaru here for repair after it was damaged in a car accident. I read the other reviews & can say without hesitation the positive reviews are well earned. I was very apprehensive in dealing with the insurance company. In the past, I learned that regardless of whose at fault that insurance companies can leave you holding part of the bill if not properly handled. I was very pleased at the experience, professionalism and care, Ralph & his team members demonstrated in repairing my vehicle & working with the insurance company. Not to mention how hard they worked to get my vehicle back to me right before Christmas. My Parents were also impressed to the point that they decided to let them service their vehicle for regular maintenance/oil changes. Hopefully I won't have to use their collision repair services again anytime soon, but when the need arises (this is Houston) Clear Lake Collision and Auto will be my first choice. (My total in time shop was 9 days.)

In my opinion, mechanics are one of the most difficult service providers for me to choose. It's really hard to know who you can trust and who is just going to say they've done something but never did it. This has been my past experience with numerous mechanic shops throughout the Houston area. Chris is the most professional and honest mechanic I have ever met and will be taking my vehicles to him for as long as he is available. He has taken personal time outside of business hours to explain conditions and the best course of action for repairs, aswell as provided a timely service that got us back in our vehicles to be able to get back to work. Unlike some of my other experiences, Chris made sure no grease or extra dirt was left in our vehicles after he was finished. Give Clear Lake Collision and Auto a call and see for yourself - you wont regret it and will also likely not go anywhere else afterwards! Thank you for all of your help!

I went in for an estimate and realized soon after a consultation with Chris that it was best that the insurance handle the damage I had done to my vehicle impacting the fender and bumper on my Lexus. He was straightforward and honest and gave an accurate breakdown of why he figured there could be more damage than what we could see on the surface. No hidden surprises. Knowing that I had no rental coverage, he promised to prioritize my vehicle and get me in my vehicle as fast as possible without compromising the quality of their work. And that they did - they delivered quality and went ABOVE AND BEYOND. My Lexus looks like I just walked away from the dealership brand new. It is a pearl color tricolor paint and they did an immaculate job blending it with the original paint. The great reviews I had read before walking in were very accurate. Will head their way in the future for maintenance services.

Clear Lake Collision is amazing!!! We've been there before, and have always been impressed. They are always very friendly, honest, and super knowledgeable. This time I popped in because my front tire assembly was making a strange grinding sound, and Chris was able to help me on the spot! He quickly took it for a test drive, put it on the lift, and realized my axle assembly was defective. He spent a lot of time making phone calls to be sure it was covered under warranty (thankfully it was), kept me updated throughout my wait, went above and beyond to help coordinate a rental car through my warranty company (it was a big job and would take some time to receive and replace the parts), and got it fixed within 2 days!! Superior customer service, and a great experience!! They even have snacks and coffee available in their lobby. Thank y'all so much for everything!! I'm super grateful!! :)

I can’t speak highly enough of this business. I originally went to Clear Lake Collision and Auto for an estimate for body work on my bumper following a rear tire blowout. On my way to the shop, I got rear-ended which complicated matters. The team advised me on what needed to be done and handled working with the insurance companies involved. They were extremely professional and helpful throughout the entire process providing me with phone updates and a loaner car until I was able to get a rental car covered by insurance. The body work itself was excellent as well and done in a very timely matter. Overall truly outstanding service. I will certainly return if I have any other body/auto work to be done and I will recommend to others. Thank you Basel, Chris and Michelle for everything!

Chris Smith is honest, professional, and has outstanding integrity in an industry often known for unethical business practices. You wont find that here, Chris and his team make you feel welcome. He doesnt upsell services, doesn't try and sell services you don't need, he just gives it to you straight. As someone who is mechanically inclined, there are certain jobs I'm neither comfortable nor able to do myself. The level of detail that you can gather from Chris describing the repair process is unrivaled in my experience, he knows exactly what he's talking about. Our company will be lifelong customers to this business, and we drive from Cypress to Clear Lake because we won't send our vehicles anywhere else. 10/10

This place is amazing. I was in an accident, no workshop was willing to fix my car that I had just bought as a daily driver, but Chris, Ralph, and Basel took a look at the damage and said to give them a week. I went back to pick up my car and couldn't believe my eyes. My car looked brand new and I had to check the VIN to make sure it was actually my car. The work was so clean and perfect that I have been telling everyone I know about this place! The quality of work is beyond amazing, the service is the best, and the fact that the owners are willing to do the work at affordable prices is just something that will keep me coming back time and time again! Thank you all so much! Y'all are the best!

We use Clear Lake Auto Collision for all of our vehicles. We have a wonderful experience and do not take our cars anywhere else. They are very knowledgeable, give us a reasonable rate, and guarantee their work. The owners are very nice and honest and will always let you know what is going on with the vehicle. I have referred all my friends and family to this location. They always meet my needs on getting the work done in a timely fashion when I let them know my needs. They are all about taking care of the customer and being honest about the cost including the needs of the vehicle.

I just picked up my car from here. This is a great place to take your vehicle. My car looked better than new when I got it back. The paint matching was incredible. Even better, the staff was awesome and friendly. Noah and Chris displayed their knowledge and work ethic throughout the whole process, which made me feel like I went to the right shop right out of the gate. I'm not eager to have another collision with my vehicle, but if I happen to do so I know where to take it to get fixed! 10/10 would recommend.

Clear Lake Collision and Auto replaced the faulty evaporator core along with necessary AC parts in our 2014 Toyota 4runner using all OEM parts. This is a huge job involving removing the entire dash, support beam, front seats, and center console. The job was done efficiently and professionally. It was not a cheap repair, but considering the amount of work involved was more than reasonably priced. We couldn't be happier. I highly recommend them and will most likely use them in the future if needed.

Clear Lake Collision and Auto has been a complete Godsend for us. My family and I were stranded for hours with car trouble during our road trip. Chris was extremely professional, friendly and knowledgeable. The work was done in a couple of hours and the entire time they were attentive to our needs. The facility was clean, stocked and comfortably entertaining for our children. I highly recommend Clear Lake Collision and Auto.

I drive a Lexus LX which has several features that make it different from most cars to work on. Most mechanics struggle with this vehicle. I took it to Chris and immediately was confident that everything would be done right. He went over the entire car and found a few things that needed attention which weren't obvious. All in, I am very delighted that I found this shop to take care of my car.

I took my car to clear lake collision with issues with my suspension. They found several issues with my car that was never caught or fixed by a different auto shop I took it to after a car accident. Clear lake collision fixed all the issues quickly and even cleaned the inside of my car. They used high quality parts to replace and repair my car. Would not trust any other body shop.

My girlfriend and I brought our car in for service and were in a rush to get to work. Chris squeezed us in and the women at the front, sorry didn't get her name. She called several rental locations trying to help us find a car. They are amazing and friendly, the guys in the back as well they're awesome. Im definitely coming back and highly recommend them

Cannot recommend them enough, every step of the way Chris was incredibly helpful. He frequently called to keep me up to date on everything, and when my warranty company was being difficult they went out of the way to ensure I had a rental car to use while they were still working on my car. The long search for an honest and reliable mechanic is over.

Great place. Professional yet friendly. Clear helpful information with no rushing or unclear jargon. Answered all my questions, did a good job. (I say this hundreds of miles later, fyi.) Worked with me on getting most crucial work first and pacing of the rest. Most important: pleased with results. Highly recommended.

I highly recommend Chris Smith and how he runs his shop. I felt he was trustworthy, thorough on my repairs, and handled my extended warranty like a pro. He holds his work to a high standard, and I appreciated his cutting edge equipment. From an oil change to major repairs, I 100% trust Chris to handle the job.

I had an excellent experience at Clear Lake Collision and Auto! Kind, knowledgeable and professional come to mind! Very up front and transparent about what work will be done, cost of repairs and length of time it will take. They did a great job matching the paint for my baby blue subie! Highly recommend them!

I highly recommend Clear Lake Collision and Auto, I was in need of repair for my Mustang and brought it here. Ralph was extremely helpful and handled everything with the insurance. I only spoke to them when I made the claim. My car looks as if nothing happened. I am extremely satisfied!

We highly recommend this auto shop! Our car repair was handled extremely well, very promptly, and fairly priced. Visit Basel (also owner of Shell station on El Dorado and Hwy 3) and Ralph (Service Advisor) they both are committed to doing the job right and making the customer happy!

Chris and the rest of the team do an excellent job helping me every time I need them, they are efficient, kind, and very good at explaining the problem to me. Chris always finds the time to squeeze me in even when they’re super busy. I can’t thank them enough for all their hard work

This company goes above and beyond for customers, truly. Chris explains his findings in a clear, concise manner. Quality work, fair rates, and Chris is a vault of valuable information. Will never take my car to another mechanic other than Chris at Cleark Lake Collison & Auto.

Stopped by to have my new car checked for a mark I found on it and was helped out by Chris. He had his recommendation and I appreciated his knowledge in helping me. He was friendly and personable. Although I hope to never need them for a collision, I'd definitely go to them!

I have always have great experiences with this company. They are very thoughtful and thorough with all services I have had done with them. They are very honest and forthright in their dealings and always check with me before doing any additional work. Highly recommend them!

Chris at Clear Lake Collison worked hard to get my car back in working condition. Chris was very nice. He kept me up to date with what my warranty covered and what was being done every step of the way. I will recommend Clear Lake Collison to all of my friends and family.

The lady at the front desk is very friendly and nice! The mechanic is very reasonable and a cool dude. Definitely recommend going here to get your car worked on! I was very pleased with how quickly they got my car back to me and how they treat customers …

The work and turn around time is great however the communication skills is aweful. I was informed I would be called with updates. I received zero phone calls throughout the whole process. They never even called me to let me know my car was ready.

Chris was very professional and kind. He is very knowledgeable and informative when I had any questions. My Jeep was fixed as soon as the parts came in and I was informed of the entire process as it happened. I highly recommend this business!

They are very convenient! My insurance claim was sent to them electronically making it easy on me. They worked directly with my insurance company in making all the repairs needed for my car. I am a very pleased customer with their work!

Very nice customer service! Ralph was an amazing employee. He fixed my door for free without hesitation and even gave me a way cheaper price for a collision that occurred. I will go here if I have any more needs. My new mechanic!

Great friendly service, always felt in the loop. The entire team is extremely attentive and supportive of making sure you’re taken care of, the only place you’ll ever need to take your car to! Before and afters of course…

Chris was very helpful and trustworthy and kept me up to date on the status of my repair. He recommended a great tow truck service as well. I will continue to bring my car to Clear Lake Collision and Auto in the future!

Service is always fast and friendly, they consistently price below other shops in the area. Michelle and Chris were really helpful and kind when I was getting my sun visor replaced!!! :) thanks, y'all!

Awesome experience, personable, knowledgeable, accomodating and efficient. They even gave me a ride home when I dropped my car off instead of ubering. Found my new mechanic after my former retired.

Outstanding service, and exceptional costumer service skills...They will do whatever it takes to provide the best care for all of their clients. This place deserves more than a five star review.

Amazing place to get just about anything done to almost any vehicle, been to many shops and no one compares to this place great service great people and they do great work!! Couldn't be happier

Very helpful finding a fix for a problem that me and three other shops couldn’t figure out. I finally have a shop that I can confidently recommend people to for problems I can’t solve myself.

Chris and the team at Clear Lake Collision did an A+++ job. Amazing body work and right on time. They even did some extras for me at no charge! Need body work done? This is the place!!!

I stopped by today to have have my battery tested. Ralph, the manager, diagnosed the problem quick and I made it to work on time. Great friendly service, I would highly recommend!

Very trustworthy establishment and does the job right. Have used them for vehicle repairs several times, and I always leave pleased. Also, the vehicle is ready when promised.

Support this local, family owned business! They did an awesome job replacing my head light and minor paint/body work. My car looks brand new! Excellent customer service!

Great place to take your car to!! The people they're very helpful and honest. They do great work or fair price. I will recommend this place for friends and family.

Great staff!! Super friendly and Outgoing! Provided outstanding customer service and answered ALL questions I had about my vehicle within a reasonable time frame.

Chris is an excellent mechanic. He's very knowledgeable and polite. Does the job right and for a fair price. My only mechanic I trust to work on my car.

Very friendly staff who are willing to go the extra mile to make you comfortable and help you out. Michelle, Chris and Basel were fantastic to work with

We found Clear Lake Collision and Auto after a minor accident. Now we go to them for all our auto needs! Friendly, professional service with a smile!!

Excellent service and repair Very knowledgeable with complete attention to detail. Chris explained the repairs thoroughly. They have a new customer

THE most honest car repair shop in Clear Lake. Chris takes care of his customers like they are family. I’ll only go to his shop for my car service.

The lady who works the counter has daughters in the Girl Scouts! I bought out her Thin Mints while the workers popped my bumper back into place!

Great service yesterday! Staff was knowledgeable, professional, and very quick with service and price was on point. I highly recommend!

Chris and his team are great very honest from the beginning if your in the South Houston area this is the place to take your vehicle

Very happy with my experience with Chris and Michelle. My car is driving better than ever! Chris is a master mechanic and it shows!

Fit me right in their schedule, great price and done same day. The owners Chris and Michelle are always very professional and nice.

VERY PROFESSIONAL AND KNOWLEDGEABLE. I WAS VERY PLEASED WITH THEIR SERVICE AND IMPRESSED BY HOW TIMELY THEY GOT THE JOB DONE.

They fixed the underside of my car for free! Would recommend anyone to come in and check them out they are super friendly.

Very professional, nice, and we were out of there within 20 minutes I would refer them to my family and friends.

I had the Front struts changed, got the alignment done and spark plugs changed. I think they are bit expensive.

The only facility I will have my vehicles serviced. Professional / Reliable @ Most Importantly Trustworthy!

Basel and Chris are great guys. They do great work for a good price. I would definitely go back there again

Great communication and great service, at a fair price. Have always been impressed with the work here.

Great place honest people honest people Professionals right place to fix your wrecked car

Fast and efficient. Answered any questions we had and overall great customer service.

Outstanding customer service, very knowledgeable. Many thanks Clearlake Collision. .

Dissatisfied with the work done, shop is willing to make it right. Will update post.

Highly recommend it .they are so professional Body Shop.Great Custmer service.

Great attention to detail. Very skilled and committed to quality workmanship.

Basel is so nice and friendly. A great mechanic and auto body repairman!!!!!

Does great work and is a good friend I send all my collision work to him

So far so good. Would definitely do business with them in the future.

Ralph and Basel were extremely helpful and accommodating to my needs

Outstanding service great people and prices tell em joe sent you

Received excellent service from Chris Smith the owner as usual.

Great people,awesome service 100% satisfied customer!!! …

Very professional and great service from Chris and Michelle.

Great owner and shop manager. The painter is a true artist.

Honest people, with fantastic service. Highly recommended.

Friendly staff and good price on estimate for repairs.

Very professional, honest work. Priced right

Quality work friendly people great service..

Very friendly customer service and honest.

Awesome body repairmen will def use again

Great service and very knowledgeable!

Great Service at reasonable prices!

Great place....great people!!!

my car was like new thanks

Professional honest people

Thank you! Great work!!

I totally recommended

Nice friendly place.

Great service