While I was excited to watch Oppenheimer in 70mm film at the Webb Chapel location in north Dallas, my experience was unfortunately marred by a power outage during the first nude scene, and the movie couldn't be played afterwards. Though my date and I were provided a rain check pass, it was disheartening to miss out on this rare screening opportunity. The pass offered a free admission, but considering the exclusivity of the movie's format and limited showings in North America, it didn't fully compensate for the unique experience we had hoped for. I appreciate the gesture, but I was disappointed with the outcome. I hope Cinemark addresses these issues to ensure a smoother and more enjoyable movie-going experience for future patrons. Update: DO NOT ACCEPT RAIN CHECK PASSES FROM EMPLOYEES AT CINEMARK AFTER A MISHAP THAT WAS OUT OF YOUR CONTROL. THEY WILL NOT REFUND YOU. I would not have accepted If I would have known that I couldn’t use the rain check pass online. Received an email stating that I could not receive a refund because I was given a rain check pass. I DID NOT want a refund. I wanted to see Oppenheimer in 70mm format! What good is a rain check pass if you can not use it online? I most certainly will be taking my hard earned dollar elsewhere for my movie entertainment needs. AMC, Regal, Marcus Theatres (Movie Tavern) Alamo Drafthouse and Studio Marvel Grill are nice alternatives if you’re reading this.

I recently watched Oppenheimer at the Cinemark Dallas XD and IMAX. Overall, I enjoyed the movie, but I did have a few quibbles with the theater itself. The auditorium is a bit dated compared to some of the newer movie theaters I've been to. The seats are comfortable enough, but they're not as plush as some of the other recliners I've experienced. The sound system is also good, but it's not as immersive as some of the other modern theaters I've been to. My biggest complaint is that the auditorium rattled with low frequency sounds instead of a satisfying thump against our heart. This was especially noticeable during the movie's intense action sequences. Overall, I would give Cinemark Dallas XD and IMAX a 3 out of 5 stars. The theater is fine, but it's not the best I've been to. If you're looking for a truly immersive movie-watching experience, I would recommend going to a different theater. Here are some specific suggestions for improvements that Cinemark could make to the theater: Update the seats to be more plush and comfortable. Upgrade the sound system to be more immersive. Address the rattling issue that occurs with low frequency sounds. I am thankful that Cinemark is maintaining an IMAX theater, as it is becoming a rarity. I hope that they will continue to do so and make some improvements to the theater in the future.

Went to this theater to see a 70mm screening of Oppenheimer. Although there were no previews, they had a brief wait time for anyone who showed up late (like me), which helped me not miss any of the movie. The IMAX quality was incredible, and the sound design was amazing; I look forward to attending another IMAX screening in the near future. After the movie, I lost my phone (and later found it in my car). However, while I was panicking, one manager, Edward, helped calm me down and eventually find my phone. Not only that, but an usher, Joseph, allowed me to use his phone to call my dad. Both men were very empathetic, kind and understanding to my situation, and really helped made the ordeal less stressful I've worked for a Cinemark theater for 3 years, and after the events of today at this particular theater, it feels really really good to know that there are still workers out there who respect Cinemark's customer policy, and go above and beyond to help their customers. Overall, I would absolutely recommend this theater to anyone wanting to go.

I was here yesterday to see Oppenheimer with family. Before the movie I went looking for some salt for my popcorn. There was none at the IMAX section and the indention with the lid part of the counter that should carry it at the main lobby just had trash in it. I ended up asking 5 different employees if they had any salt and they all looked at me completely bewildered, as if I had been speaking in tongues or Latin. I had to repeat I was looking for "Salt, as in for popcorn. SALT." I was carrying a bowl of popcorn and NONE of the 5 different employees had any idea what I was talking about. Complete failure there. The man with the long hair who introduced the Oppenheimer IMAX experience was lovely and apparently the only person (besides the projectionist) in the building who had any idea what they were doing. He's the only reason this review is 2 stars and not 1.

I’m really upset. I drove 3 hours from Austin to see Oppenheimer in 70mm for my birthday, but the projector wasn’t checked far enough in advance to notify ticket holders that it was DOWN. There are only 2 70mm projectors in the state, and every reserved seat is booked in advance with an email address. The management could’ve been more proactive in setup, found the issue earlier and notified ticket holders rather than waiting until minutes before showtime to check their equipment. I could’ve seen the digital Imax format ten minutes from home, but I had to wait months to get good seats in 70mm. A rain check doesn’t help, and a refund doesn’t replace my 6 hour round trip drive. Not to mention, the movie is leaving the 70mm format in theaters soon, so the ship has sailed for the foreseeable future.

I’ve booked Tickets for RRR movie at Cinemark 17 IMAX at 11819 Webb Chapel Rd, Dallas, TX 75234 on March 25, 2022 for 2:00AM show and the people at the theater are bullying others and they were fully drunk and harassing other people. The guy on seat K18 has puked below the seat and the entire hall smells gross and disgusting. We had to leave the hall as we were not able to resist the smell, and the guy was irritating everyone infront of them as they were drunk. We went to complain the management at 3:30 AM regarding this and there was not even a single person to attend us in the entire theater. We even called the number on google and no one picked the call. This is not the kind of service we do expect from Cinemark after paying 32.48 for each ticket.

Pictures won't do this theater justice. I went and watched Oppenheimer in IMAX 70mm film this past week. The theater is huge, 5 stories tall by 7 stories wide. I sat in seat E18 and the view was fine. If your not sitting directly in the center it will be fine, the screen is so large that it will feel like you still have a great seat. I would personally not recommend going much lower than this unless you want to be looking up the majority of the movie. The theater itself isn't very big but the screen is massive floor to ceiling. Seats are basic seats but the will slightly lean back since the screen is so big. Cup holders on both sides but no luxury loungers. All in all, if there is a must see IMAX film coming, I'd pick this theater to see it in!

Went to see Oppenheimer in IMAX 70mm. The projector was broken so they gave an offer to refund the tickets OR watch the movie in regular IMAX. They didn't say this until I got to the podium. By then I had already ordered food and driven 30 minutes to get there so I wasn't going to just turn back. I asked for raincheck tickets for the inconvenience and for not giving customers what was promised, but they wouldn't give it. The assistant manager, Michael, was also very rude and inconsiderate. Ended up getting a refund from Cinemark customer service anyway. That and the fact that the buffalo chicken tender sandwich was good are the only redeeming factors for the 2 star rating.

Went to see Oppenheimer in their IMAX theater. They have packed in so many rows there is maybe a foot of space to walk down a row if people are in the chairs. This is a 3 hour long movie and although I tried to not need a bathroom break I could only hold out for two hours. It felt like I had to assault the 18 people to get to the aisle. I didn't even bother going back for the last hour as I felt horrible disturbing and tripping over people. This is worse than plane seating and I won't be back to this theater due to that and the rattling coming from the ceiling during loud scenes with low frequencies. I'll take my business to the Sony experience theater at Grandscape.

I'm going to make a long story short I went to watch transformers on 3D they have these kind of 3D glasses that are for everyone only one size, when I went to request for a bigger pair of glasses the guy said to me that even kinds get to wear the same ones as if that wasn't enough they keep the "clean" glasses on racks for the guy to hand them to you and of course they pair he was giving me was so nasty and dirty luckily for me I noticed them before putting them on. I saw my movie and ended up with a headache due to the small glasses end even those weren't that clean., needless to say I'm not going back at least not for a 3D movie.

Went to watch Oppenheimer after waiting a long time to get decent seats. Turns out this theater is a bit on the run down side. The 70mm imax theater screen had a weird flicker and vignetting in the corners, sound effects were accompanied by rattle from the walls(poor damping), seats were very small and need updating, the floor had trash on it from the previous showing. On the bright side, the staff at the concessions was very courteous and pleasure to work with. I hope this theater takes notice of this and considers renovating the 70mm imax theater.

It's huge and I love the variety of snacks. Floor was very dirty upon walking in and bathrooms are just ok. Went in the IMAX theater and actually regret it. The screen is great the sound is perfect as well but I really dislike the chairs. I didn't realize they were normal theater chairs. I had to stand up throughout the movie because I was hurting and couldn't stretch out my legs. I'm actually really short at 5'1 and kept kicking the chair in front of me. I probably won't come back because of the chairs. I want to be comfortable during a movie.

I did not realize until doing some research that the Webb Chapel IMAX is one of Only 19 70MM IMAX Screens in the US. No wonder the massive Screen provides such incredible views of such Amazing action movies as Mission Impossible 7 Part One & OPPENHEIMER. But in reality ... ANY Movie looks great on it. I have been so spoiled the incredible views from this 70MM Screen that it's now the only Movie Screen I prefer to watch movies on Do yourself a Treat go & see a Movie at Webb Chapel IMAX ... You will truly enjoy it

I'm a member of the Cinemark movie club and regularly attend the Legacy, Plano West, and Allen locations. I have no complaints about these locations. But this location is a huge disappointment. The staff was unfriendly and unreachable. The theater was far too hot and the sound way too loud. I bought the largest popcorn for $8.50 and when I went for a refill, they said they don't honor it at this location. This theater makes me want to watch all of my movies at home, fortunately there's still the other locations.

DO NOT PARK YOUR CAR HERE!! There are regular thefts. My car was stolen on Friday while seeing a movie. Security said "oh yeah, you should park in handicap parking, we wont tow you. Don't park in the back" (we parked in the first available row about 5 rows from front). There are no cameras and no outdoor security with regular thefts based on the autoglass in the cracks in the parking lot and comments by indoor security. Unber, taxi, ride share, fine. But you are definitely parking at your own VERY HIGH risk.

This was our go to theater but people don't know how to act here anymore and the theater will do nothing about it. Bought tickets for Oppenheimer in IMAX and people talked, played on their phones, and laughed all through out the entire show. This isn't a comedy or a kids movie. Management did nothing, and this is the third time in a row this has happened here. It's literally the trailer park theater at this point. Never again, we'll go to AMC, maybe they can handle the current inbred people of DFW.

Excellent choice for a movie theater. The staff is friendly and helpful. The popcorn was movie theater fresh. And the seats we had were awesome recliner style seats. The movie space was a little smaller than I was thinking but still had a very large screen. The restroom could have been a bit cleaner but there was someone waiting for me to exit to clean it. I appreciate the sense of urgency here. The separate concession areas were helpful when staffed. Thank you for a great experience.

I wish I would've knew about the elevator before I walked up 2 flights of stairs in heels good gawwd... WAIT THEY DONT HAVE NO ALCOHOL... The manager said due to some dating rule... maybe something to do with Harry Hines being close by... this was my first and last time at this location.. baby I like to tip and I like to have me a frozen drink... I didn't even wanna purchase anything else after I didn't see no drinky drink, but i got a medium sprite... seats were cool...

A month or so ago I went to Cineapolis in Euless to see a film and was concerned about the sound. It seemed too low and there was no bass to compliment the emotion in the film. I assumed I was tripping or suffering from hearing loss maybe. I was wrong. Cinemark 17 IMAX was the movie experience I've missed since the pandemic started. The sound, the popcorn and pizza smell, the games arcade; everything you expect in a movie experience. I'm a customer for life.

Went to try and see Oppenheimer for the second time this week and the imax projector was once again down. I called about 30minutes before the movie started to make sure it was working and they told me it was. I drove about 40minutes just to be told the projector was once again not working. Thats twice this week I have wasted my gas driving almost an hour both times to this location. Please don’t advertise something you cannot consistently offer the public.

I don't go out to the movies as much as I did before COVID. I'm glad I did here. We had a great time. I was surprised to see that they sold alcohol, which was a nice unexpected extra. I remembered how good a movie can be. The chairs here were comfortable, the place was clean. The movie had great visuals and sound. It was a great experience all around. I might start going to the movies more often if there were only more quality movies to go watch.

Went here to see Oppenhiemer in 70mm Imax but projector was broken. Very dissapointing as its a limited run and only 2 theaters in Texas are showing it. Sound was so loud in parts, that didnt need to be, that it gives you a headache but could be movies fault and not theater. Could have watched digital much closer to home. Food was decent but having no refills for drinks made for a more expensive night than anticipated.

The much vaunted IMAX visual experience was a little short in meeting expectations but audio was superior (in recent memory). Will keep an eye on future presentations to assimilate an improved experience at this complex. Very clean. Excellent disposition of the staff (for service). Plentiful kiosks to avoid queues in the hot sun outside. Clearly geared towards ensuring repeated patronage even from casual movie goers.

The reason for one star was the atmosphere inside this theater, there was a bunch of small kids talking while the movie showing, people kicking the back of our seat repeatedly, trash on seats before we sat down, women restroom dirty and no hand soap , plus this lady decided to put her feet on top of our head rest , the sound was flat out loud not stero sound. Is there an IMAX in a different location ?

First of all, I only patronize Cinemark Theaters because I am fiercely loyal for no reason. That said, I will typically visit the theater closest to my house for XD releases. For IMAX films, this is the only option. True 70mm film will always be superior to Laser-IMAX and Digital IMAX. And I’ve never been wrong about anything before. Also the food and cleanliness at this location were great.

One of the better IMAX screens in Dallas with late night showings available. I wish it had laser or Dolby but the sound was still really good and the seats were very comfortable, but not the mechanical chairs where you can lean back or put your feet up. It's got the older theater appeal and IMAX screen makes all the difference. Definitely worth a visit if you're into that sort of thing.

Nice seats and very comfy on the inside. When it gets really busy they open the concessions on the inside. I wish the butter area was kept a little cleaner but I realize that sometimes is the fault of disgusting patrons. I go to this theatre quite often and don't see myself stopping that, also when you leave the theatre clean up after yourselves...it says a lot about you if you don't.

Best theaters for all genres ... Mind-blowing IMAX experience! The gigantic screen and crystal-clear visuals make you feel like you're part of the movie. The sound quality is unparalleled, immersing you in a world of audio excellence. Watching action-packed films here is an absolute thrill! The IMAX experience is worth every penny, and it's an absolute must for any movie lover

Had a movie here on a weekday afternoon. Was clean and well kept. Chose this location due to its proximity to El Fenix for some tex-mex food afterwards...a Dallas staple. Was nice and quiet on a weekday afternoon. For the bad surrounding neighborhood they have really cleaned up this theatre. Felt very clean and safe. Will visit there again on my next trip to Dallas.

This is one of the 30 odd movie theaters that has IMAX 70 mm screening still going on, it’s an extraordinary experience to watch movie on this IMAX screen, sound system is also outstanding, only issue is the outdated seats that are overdue for an update like the rest of the Cinemark seating. The entire theater is maintained very well.XD screen is great as well.

I am a Christopher Nolan fan and wanted to see Oppenheimer in Imax 70mm screen. I waited long enough and could not get seats at the back and finally got tickets for the second row. It was a nightmare to watch so up close, the actors faces looked swollen, by the end of the movie my neck was hurting. If you want the true Imax experience avoid the first 3 rows.

Yall be careful, there are random females (one of them with a kid), asking for help getting a taxi, or help cause their phone is dead. It's crazy suspicious cause I've interacted with em like 4 times in the last 6 months. Idk if it's some sort set up or what but they go around approaching other single females with kids. Stay vigilant.

Really cool theater! First time in a long time since I've been to a theater and I got to finally try out the XD screens. I saw spiderman with my family and it was so much fun. You really feel like you're there because the screen catches your eye all the way to your peripheral vision. Definitely will be coming back for Indiana Jones!

I watched Killers of the Flower Moon in theater 16 last Thursday and multiple times throughout the movie we could hear the the movie from theater 15 (which shares a wall). It was very distracting. Further the lights turned on during our movie. The point of going to a theater is to be enmeshed in the movie and this was a let down.

The only place to enjoy a movie in Dallas! Although it is very far from us living in south Garland, I’ll travel the distance to make sure I have a great experience at a great place. It us clean and has plenty of parking It also had concession stands located throughout the place— not just at the front entrance.

Cool theater.... The IMAX experience is not all it's cracked up to be. Chairs are small and old .. constant interruptions from people coming in and walking by during the movie ... Food is about a 3 out of 5. Will definitely watch a movie there again... They even offer films in Spanish so it's pretty inclusive

Nice theater with great food options and reclining seats. The bathroom is what ruined the experience for me. The 3rd stall on left ..toilet sprays water when you flush and it got all over my pink dress. I was there to see the Barbie movie and I didn’t feel like a Barbie after being sprayed by toilet water.

We have visited this place on 27Aug2022 to watch KARTHIKEYA2 movie. The screen 5 is very huge and seating capacity over 500. This is one of the biggest screen ever I have seen in USA. The seats are very comfortable and enough space for hand rest without touching beside person hand. Popcorn is very good

Went here specifically to watch Oppenheimer in 70MM IMAX. What a fantastic experience. I personally have not attended theaters much in the past few years due to the availability of online content, but for specific movies, this is a great experience. Absolutely would visit again.

Loved this movie theater buy they removed the taki popcorn and now theres no reason for me to drive the 40 min over here, the taki popcorn where the only reason why i would drive this far just to a movie theater they need to bring it back or else its a waste

Was in theater 6, row C. Comfortable seats, great sound. Concession guy was not sure how the movie club thing worked but we figured it out. One of the butter machines was out, told a worker but she seemed uninterested. But overall a good experience.

Everything was good. We chose I max 2 D for Transformers. The Bad thing was the food. The nachos its at other station and we had to wait and missed part of the movie for the nachos.‍♂️‍♂️ The said the registers are not in sync. …

Actually it is a nice comfy seats, good temperature. Had a Starbucks/Pizza hut inside which was nice. Enough restrooms for both guys and gals. Nice space inside the theater. I definitely recommend it and definitely will come back to visit soon

Came here to watch Oppenheimer in 70mm and the projector was not working. Only option was digital; however, rain tickets were being given out to come back again. Just wish I would have seen the film how it was intended to be watch....in 70mm.

Not that much clean like AMC. Recliners are okay. I watched an Indian movie and some stupid group next to me nonstop talking and mess up the whole movie. I wish people who watched movies used their common sense and let others enjoy the time .

Please remote those pre-packed popcorn’s. I picked XL size yesterday night and all of them are soft and cold . Couldn’t come back to the stand as movie started. This is a bad idea to pre-pack. Suggest more counters to serve fresh and crispy.

They refer to these theaters with the "Luxury Liner" tag and they aren't kidding!! The seats are huge and cushy with built-in pivoting trays and drink holders. A switch to your right on the seat controls a motorized leg rest and slight

I wasn't able to get tickets for the IMAX because it was sold out. The standard screens were good enough but the whole place was filthy and I had to go back to get fresh popcorn because the first batch had a lot of burnt pieces.

WORST Recliners Ever!! Who wants their knees push up, Back sunken the chair with their head pushed forward. The place was kind of clean but my seat had popcorn on it and the tray was sticky. Wasn't sure it was worth the 3 star.

Amazing place to watch movie, for both IMAX and Normal. Came here to watch Openheimer. It's one of the few places in the world where you can watch it in IMAX 70mm. Thoroughly enjoyed it. Service and stalls are also really good.

Love everything about this theatre, before our movie starts we go to play some arcades then get our popcorn drinks some candy and watch our movie I love the comfy recliners, smells nice and clean service is great. Love it

Saw Haunted Mansion, seats could recline and had heaters on them. Theater was clean. There was an additional concessions after scanning your ticket. Only negative was the attendant scanning your ticket was a bit empty.

This used to be my go to place but they stop giving refills on popcorn and drinks. To this day they claim its because of covid so I go to other theaters where they do give refills. Awesome place but I like Mt refills

This is a good theater but staff members are not friendly. I complajned about an issue but they didnt take care , I visited multiple times but its not resolved. My favourite Screen Number is 13 and ofcourse IMAX.

Nice theatre has the only 70mm IMAX in town. Beware of the concessions stand trying to upsell you a bucket of popcorn in a metal tub that I didn't really need or want, basically tricks to get you spending more $$

Is it just me or does this theater make it difficult to know what screen you're booking? I wanted to see Oppenheimer in IMAX and after paying $33 for two tix found out on arrival that it was a plain old screen.

It was absolutely too good !! French fries with cheese are recommended..but ask the cheese on the side !! So that you can have more cheese!! Archade games are also there !! It was absolute fun playing !!

It was amazing to watch movie in IMAX after very long time. Almost since pandemic happened. This cinema was clean and of course not over populated. They are taking covid precautions seriously. …

Nice theatre, I have been in more comfortable loungers in other theatres, but that is really nit picky. Great viewing experience, good popcorn, friendly, competant staff and fair/normal prices.

Theater experience was average. IMAX was good. Never have sodas from the fountain here. It has the chlorine taste in the sodas. The food quality and safety needs to be inspected at this place.

A somewhat dated but still good theater. Seats were refreshed to be first class while the lobby area is still a bit old fashioned. Overall watching a movie here is a comfortable experience.

Customer service is great! The employees came out from behind the counter to offer assistance. Our food was fresh and hot. The best part of our experence is the seats warm up and recline.

It's one of the best movie theaters out here. The chairs are comfortable, and their food options are top-notch from pizza to burgers to Starbucks coffee, and the pop corn is awesome.

They have great food and, they are fast in getting your food done. The theater rooms have reclining chairs that are so comfortable. I come here all the time with my family. Love it..

Worst IMAX seats!! As soon as my friend sat down, the back of the chair hit the person behind us. If you’re gonna charge that much, you need to replace those dollar tree chairs!!

I always love watching movies in XD and Imax at Cinemark due to their impeccable sound system, which enhances the movie-watching experience, making it feel incredibly realistic.

Went to see Oppenheimer in 70mm. Visual was worth it, but sound was WAY TOO LOUD. It was impossible to enjoy the Movie. I want to be deaf after a rock concert, not a movie.

Every seat in the theater, has a perfect view. The sound needs to be turned down some. At times it was over 93 decibels. Take ear plugs if your ears are sensitive.

Big IMAX screen is the only place in Dallas to see Oppenheimer in IMAX 70mm. Great sound, too. Seating and amenities are average. Restroom is long-in-the-tooth.

Feels a bit old but I went here a couple of times already. Staff are very friendly and a good place if you're just looking to chill or hang. Would recommended

It was a chance to get out to watch WW84 on the big screen with great sound. There was only 7 people (including myself) in the IMAX theater, so it was great.

Great alternative to seeing movies at the Alamo Drafthouse. Very clean and more movies than other theaters. My family loved it. Parking was easy and free.

Theater was too warm, everything else was good. Older vibe building and chairs but well taken care of. Glad they still are able to show 70mm film

Comfy seating for IMAX. Great staff, clean theaters and such an experience for the movie we saw. Will definitely be my go to theater in Dallas.

The theater was VERY nice. It's a shame that you have to drive way across town to experience such nice place. Really enjoyed the D box seats.

Printed out my tickets inside. Ordered concessions and made it to the movie on time. Purchased my tickets online which made life way easier.

The cinema is nice, great screens and sound. The IMAX chair is somewhat uncomfortable in these days most places have super recliners though.

We watched indian movie jailer with my friend. It is little busy and we take a cheese pizza for our lunch. Atmosphere was good. …

Love it ....AARP always has a good movie showing....people are very kind...and very helpful...as always i will continue to go....

Nice and organized, the food menu is not perfect but, you are there for the movies, not for food. The popcorn and sodas are good.

Went to watch Oppenheimer at 70MM. Most of the workers here are very sweet. I wish they enabled tours of the 70MM reel

Overall pretty good. It was a Saturday, early afternoon and it wasn't too busy. Clean (don't know about the bathrooms)

IMAX theatre is pretty small. If you are not seated in last 2 rows then you may have some viewing experience issues

Saw Oppenheimer there. Loved the more personal, “theatre” type experience. Huge screen and big sound. I’d go back.

Pricey! But man! Great reclining chairs with seat warmers and trays. Very comfortable AND curved screen! Very nice

They need to fix Apple pay on the registers. That's it. Other than that, the theater experience is excellent.

Went to watch Oppenheimer for IMAX 70mm screen, the cinema is great. They can improve the seating though.

So glad they have kept an imax 70mm still running. Enjoyed Oppenheimer and will be back to see it again.

Nice place. Comfortable seats. Food is nice. Easy check ins if you already reserved your seats.

One of two 70mm IMAX theaters here in Texas. Nice enough theatre. We seen Oppenheimer there.

The recliner seats are little uncomfortable. Apart from I feel everything is fine.

A favorite hang out place for movie lovers. Good customer response from the staff.

Ambience was good, clean, and cashiers were fast. Seats were uncomfortable.

We had a blast! Staff were great and we're dressed up for Halloween …

The seats are very comfortable and there is a small tray for your food .

Loved this theatre to watch movies recliners are there in this theatre

Great venue, easy to get in and out. Best IMAX experience anywhere.

Love the Imax, and the seats are very comfortable!

Had a nice time watching Five days at Freddys

Nice sounding system and good screen.