We live in Prospect so our preferred option is always the Chemist Warehouse at Sefton plaza, however my wife wanted to buy a perfume and we also had to get some pain relievers so we went to the one at Hampstead road to explore the perfume section as we had heard that it’s a big CW. The staff there except the Asian lady at the pharmacy and the security, were extremely hostile (for the lack of a better word). When we asked them anything, they would not reply in the first instance and we had to ask them twice/thrice for everything. Two girls - one who was white and short and the other one who had orange hair were so impolite that we will never go back there again. The staff at the Sefton Plaza Chemist Warehouse is extremely nice and very friendly. It’s always a pleasure to be in the CW at Sefton Plaza. If not for anything else then this place certainly has the caliber to spoil your mood and if people want to make the rest of their day pathetic and spoil their mood, then it’s the perfect place to be at. Disgusted.

*** BEWARE BEWARE BEWARE ***...The worst Chemist Warehouse and pharmacy EVER!!!! Their lack of caring and understanding is disgusting and has been reported for ethics and discrimination and the security guard there accused me of shoplifting and locked the doors on me to search me and found nothing yet wouldn't let me leave, that is illegal and he attacked my daughter a month ago laying hands on her and I had to break it up. She also had stolen nothing. Unnecessary and unacceptable behaviour from people who are in the field of helping and making you safe! Putrid place and if you chose or have to go there please be aware they will judge you really badly for no reason. I was getting a script and essentials for travelling interstate even had to ring my doctor while I was there. Avoid avoid avoid they're just a horrible store unfortunately there was only one decent person there who helped and it's all on camera. I'll be taking this further. If I could give no stars I would!

Service on prescriptions is appallingly slow with no heads up or pro active comms from the pharmacist how long it would take to get the prescription. Waited for 45mins then told me it will take just 5more mins and im next in the queue. After 10mins of additional waiting, I left and returned the following day to my surprise that it's still not ready and they have not picked my order yet. The guy pharmacist argued with me that it was my mistake and to admit that he told me it will take longer, which i am pretty sure he did not mention any. Regardless of what the issue is, I told him to just get the order completed, but he was.more interested to argue and make his point rather than serving customers. Not sure if this is the standard that Chemist warehouse has set with their employees. Truly disappointing.

I’ve been buying most of my prescription medicines in this chemist warehouse branch for 2 years, its been nice quick dispatch of medicines by the pharmacist and a good courtesy of the rest of the staff, ever since they changed with the inverted “U” SHAPE HAIR GUY pharmacist together with his SMALL GUY assistant their services went really bad for the last few months, you have to wait for atleast 40mins for your prescription. If you have multiple prescription make sure to double check if you have the right one and right medicines as I have experienced to come back twice to get the right and missed prescribed medicines. Please fix your staff in your prescription area. If you want me to be more specific I can state their name here and pictures.

Purchased a fragrance after testing and came back 20mins later to return it as it smelled awful and very strong. Fragrance was unopened and had my receipt with me, asked to exchange that with a more expensive fragrance and the manager refused outright that it's not the policy. Surprisingly, called 4 other chemist Warehouse's and all of them were happy to exchange if i had the receipt and the package was unopened. Went back and explained this situation to the manager who refused again. I guess either the manager had a problem with me or was having a bad day and took it out on me. Either way a disappointing experience at this store and I'm glad I was able to exchange my purchase at another store.

Never come to this Chemist again! The security is judgemental and racist, which is totally unacceptable. I understand your job is to prevent thefts but it shouldn't be like this. My family went there for shopping today, spent the money and doing right things there, even we showed that guy the receipt after paid. That guy was so disrespectful, impolite and staring my family asked to check the handbag! Ridiculous! Dont you know that this is very disrespectful to a person to check a person's bag in front of a crowd? Why do you have to purposely make someone embarrassed? And we have done nothing wrong! What a bad experience and customer service in there?

Despite the reviews I've read before making my review, I was served by a kind lovely young lady named Shannon (I hope I got the correct spelling). She was polite upon arrival when I put my script in for special baby formula. I was holding my 1 year old son at the time and she offered to take the tins (boxes) up to the front counter. She knew I couldn't carry everything at once and had left the pram in the car. After purchasing She even offered to take them to the car for me!! It made the whole experience enjoyable and I felt as though I was taken care of. It's the simple things like this which go a long way! Thank you Shannon.

Extremely poor customer service and rude staff members. One of the Asian/Chinese staff called Billy does not deserve to work in Customer service. They really need training on how to deal with customers. Pharmacy staff is also very rude. The pharmacy staff refused to serve me because the store was closing in 5 minutes and all I wanted is one medication. Everyone deserves to be served if a store is open. After arguing for 5 minutes the pharmacy staff finally decided to serve me and it only took her 30 seconds to process my script. Very arrogant staff. Disappointing.

It's one of the worst service in the world. Kim Lee pharmacist staff dose not have knowledge at all. He is very rude with customers as well. I know Chemist warehouse sometime price wise cheaper than other pharmacy but there is last quality of service. There is no knowledge and experience staff there so I don't prefer shopping there. I will prefere chemist king to shop because of there is really good service, experience staff and pharmacist. I will not recommend chemist warehouse to anyone to shop this place. Ignore chemist warehouse and support other pharmacy.

I accidentally picked up the wrong vitamins on the 16th of June ,I attended this morning to simply get a refund or swap for the ones I wanted . I was told they do not do this and will not refund nor let me swap . The girl on the checkout was extremely rude. The package was sealed and in the exact same condition as when purchased. I will never spend another cent in this store of which I usually spend close to 200 a month on different supplements and medicine , Essential oils make up etc. You have lost yourself a customer such bad service

Went to fill a script there yesterday and was asked by the pharmacist why we were laughing. My husband and I both said pardon to him and he then replied "Are you laughing cause I'm Asian?". This comment took us both by surprise. We were only smiling to be friendly to the people around us and thought this was such a racist comment from him to say this to us. Over my 33 years of being a teacher I have never come across such an arrogant comment spoken towards me. I will never be going back here again. So dissapointed with the boy.

Extremely poor and rude service. As a recently diagnosed diabetic I am still learning how it all works and what discounts one can get as registered on the NDSS. Not only was I redirected back to the chemists who gave me the test tabs and sharps to get the NDSS discount, (which by the way I was told should be discounted for the test tabs and the sharps should be free) shouldn’t he have known that to start, but when I got back to the cashier the only discount was on the test tabs which after I got home they forgot to apply

I’ve been buying most of my prescription medicines in this chemist warehouse branch but I really had a very bad experience. Very bad pharmacist and staff. They did not returned Regaine topical solution with Regaine foam solution on the next day of purchase. It was in same condition as I purchased although they denied to exchange it. Now I don't have any use of it as I used it before and it is causing me some side effects. I think this franchise deserve 0 star. Very pathetic experience.

Poor customer service and click and collect queue is a Joke. The Manager hefself just left without serving in the middle as it was her finish time! Good customer service lesseon for other staff members!! then head Nurse told me they lack staff.So, I have to wait more! Poor management. The only positive side is Only price and thats why people give 5 stars otherwise customer service , Parking , knowledge of staff , 30mins waiting time all are so poor but management doesn't care!!

Reached pharmacy with a prescription at 7.53 PM while they were closing at 8 PM. The pharmacist told me in the rudest way possible that he will not get it for me as I am late. It was just a single medicine, regardless customers deserve to be served if they are in the store before closure; if not at least show the least courtesy to communicate it appropriately! Everyone has a hectic day, after-all. It’s a paid service and customers do not come to get something for free!!

Disgrace service from the modbury store went in there the lady did not even want to touch the script you know paper can't carry covid also they wanted to charge almost double the price for the script I had compared to another chemist this is why there prices for the rat tests were higher than anyone else in the state the government needs to crack down on you as your overcharging for them and pbs scripts by double the price don't shop before you compare the prices

Just came across probably the rudest pharmacist this afternoon. Absolutely appalling to see lack of empathy being a health professional and full of reverse sarcasm. Avoid mid aged male blonde pharmacist and young blonde girl in glasses who was stocking at the time wasn’t any different. This pharmacy had some amazing pharmacist in the past. Now they don’t seem to care as they are always busy. Would recommend the one at Modbury Triangle.

Very poor customer service. I will go somewhere else next time. Wait times are more than 45 mins. Pharmacists and staff provide no help. Every person in this store including guards are grumpy - no smile, no customer service nothing! Intimidating African security guard and an African and Indian staff stares at customers for no reason! I buy around $3000 worth of stuff every year from your store but will take by business somewhere else.

Have been shopping hereFor about 2 yearsEvery time I've been inStaff employees are so rudeSecurity guard always trying to intimidate youWatches youConstantlyFollows you around the shopAsks to see the receiptEven 3 he just seen you pay for it at the check outRepulsive bunch of a RejectsThis is where all the rejects from the other store that don't make it goWill never be spending another dime after today

Today I've a bed experience with the male pharmacist who was refused me to supply Timoptol XE, Prescribed eye drop due to run out but any how after 20 minutes the gentle female pharmacist, she served me the same medicine, I'm appreciated her service, my question here first time it was run out after a while how come the medicine was available, the answer is quality service by the another female pharmacist. Thanks a lot.

I got a perfume from the chemist, 3 days later I went back to exchange the perfume (the person who I bought the perfume already have that one and its was not crazy about it ).first they ask me for a receipt, so I gave them the receipt, then they told me that no exchange or refund on perfumes and a lot of others articles. THEY SHOULD ADVERTISE THIS POLICY MORE PUBLICLY, or on the receipt, No Happy Discount.

Went to the counter and asked the lady "just wondering if you have this" and her response was "what's this?" Followed by "we don't sell this anymore" I asked if there was anything similar or they had changed packaging etc and she said "I dunno". Some training might be in order to know products and help shopper out. Her rudeness made me leave and go elsewhere for a product I could've bought from there.

Very bad experience. I went to return the thing which was just purchased a day before and wasn't even opened. I wanted to return as it was purchased by mistake. I even said that I would buy another thing instead of that but they refused. PLEASE STAY AWAY FROM THIS STORE. I would have given a zero rating if possible. No sense of customer service, please do not waste your valuable time here.

It will not be an exaggeration at all to say that poorest service is their forte like most of the Chemist Warehouses. I would award them a zero star if I could. Always takes much more time than what you are told Price beat is a joke where one is told that generic brands too are not comparable. Hardly has there been a time when they have correctly dispensed the medicines

Horrible customer service from the pharmacist. That man does not know how to speak to another person. Unlike any other pharmacy they take half an hour to prepare your medications but I was still a regular customer there until yesterday. The guy I dealt with yesterday is one of the most rude persons I have met so far. I do not recommend this place to anyone anymore.

Management need to look into this. Sale price stickers not updated even after 28 hrs into sale; staff told that they have too many stickers to put on. Moreover not even a single catalogue in the shop so that customers can atleast check the prices of sale items there. Staff at the counter told while checking out “ should have brought your own catalogue from home”

Rude as staff!! Had the lady at the counter tell me to hurry up and tried to rush me as I was paying for my shopping like shouldn’t a customer be able to take time to get out my wallet and pay for it as I am disabled and can’t move too quickly. Overall very upset and will not be attending this chemist warehouse for my good thanks to the RUDE staff!!!

Honestly avoid this pharmacy at all costs. Absolutely rude and shocking service from cubby, which balding pharmacist is the biggest W-anchor. Not to mention the disgusting staff on the floor, literally non stop swearing amount each other at loud volumes in the middle of store. The wait time is also ridiculous and so unprofessional.

Good prices and friendly staff but security grade is very judgemental and a creep (just cos we are heavily tattooed doesn't mean we are shoplifters or criminals) was stearing at my pregnant wife up and down and followed her around the shop while I was getting help from a staff memeber he was following us around the whole shop

The worst service. Asked for assistance to get some aftershave and waited 10 minutes for someone to come, who walks right past me to serve a girl who had been there for 30 seconds. 2 other staff members saw me waiting and neither bothered to ask if I needed assistance. I left without buying anything and won't be back.

Went to do a click and collect order - half the items ‘unavailable for click and collect’ things like shampoo and beauty items. Didn’t bother ordering in the end as the whole point of click and collect is to save time. But no point in ordering 5 out of 10 items as the 5 items were unavailable. Shopped elsewhere.

Why put clearance makeup right near the register so im in the way with the pram. Its not items that you just grab. You have to have a good look at the colors. Isles too narrow as well. My one year old grabs all of the tickets down. Love that they have $10 loreal and maybelline foundations though no testers.

I have been twice now and have been disappointed with the service from the chemist. First time they lost my prescription and told me to come back the next day . The next time they made me wait 20 minutes for my prescription to then tell me they don’t have what I was after. Don’t waste your time !!!

On tuesday 26 September morning at 8:30 lady at checkout was so rude she didn’t answer me for good morning and when at the end I asked for my receipt she rolled her eyes and just hand over my receipt rudely in my hands. They need to train their staff in customer services. Very Racist behaviour

Horrible customer service from the pharmacist. That man does not know how to speak to a customer. Very disrespectful and unprofessional. Waited over an hour for my prescription and still doesn’t get acknowledged when asked why it’s taking so long. Very disappointing and frustrating!

Easy to get to from where I live. Always quick to get prescriptions and if it's ever slow in service, it's because of the customers and not the staff. I also like how there is a charity bin close by so I can drop off some stuff while getting something from the chemist. Very handy.

Lets the Chemist Warehouse brand down. 've used Kilburn store for years, Sefton Park, both no problems. This store; slow and incomplete scripts telling us to return tomorrow for completion, go to Sefton Park, walk in/out with complete script. Will not use this store again!!!!!

Great range, at times great prices, most staff are friendly and will assist when required. Script waiting times have improved and should get even better with their new SMS ordering service. Car park is small and often full so I usually park on the street or walk there.

Worse customer service. When I ask staff to help me find some things which is not aisle they reply me rudely if we don’t haven it on aisle we don’t have it. Surprisingly I have find it on other aisle on same store in 2 minutes by just looking around. Very rude.

I just got off the phone to one if the pharmacist who was very helpful and knowledgeable with information about a nappy rash cream i was concerned about that i had used on my baby. I will continue to shop here as most the staff are always friendly and helpful.

I was a long time shopper here till today, security guard made me feel very uncomfortable and kept watching me down the aisle. I work in retail so I understand theft but geez !! I spend alot of money here, but I'll go to another location from now on!!!

Waited 40 min to collect script when 6 people behind me in the que collected their scripts and went home . Initially was told only 10-15 min wait Even when collected script after 40 min. it was done wrong and had to wait more to get correct medicine .

Terrible experience. You can't imagine how rude the staff are. Do not expect any 'customer service' because they screw you only. Hopeless people. Seeing people being discriminated in front of me today. These people have such low quality. Shame on you.

Purchased large box of single use container eye drops. Opened the box two days later to discover they’re expiring next month. Product wasn’t on special so should have a much longer life. Dodgy. I won’t be wasting any more of my money at that store.

My local CW. Lovely staff members. Some questionable down in the pharmacy. Get a prescription dispensed need to wait at the right side to let them know you are there then walk down to the left side so they can give it to you. If you don’t

If you sick and need tablets，remember dont come to this pharmacy. too much questions and it is really annoying. Go to another chemist，smooth and easy get the tables you need，dont waste time here. A man at drop proscription need retire.

I am a regular customer but today had a very bad experience. Very poor customer service. I reached there at 7.30 and was refused for prescription medications which was required for my parents. Will never visit this place in future.

We were served by Lisa who was very un helpful and rude , she did not even offer us a receipt for our our purchase and when I went back to take it she handed the receipt with an attitude and did not even offer an ,apology

This place is cheap for most products. Hence it's always busy and usually in a mess. But if you want to save money, this is the place. If you want advice or your prescription filled in under 15 minutes, go somewhere else.

Worst service I’ve encountered in a long time, one staff member tending to prescriptions, wait time over an hour, and twenty mins waiting for some one to see to ask if it’s ready! Dreadful, will not go back there again!!

Served by a nut case pharmacist.. wasn't ready to work during his working hours....was whinging..saying stupid stuff.. people like him shouldn't be in such places...a big idiot...what an IDIOT... God bless him.......

Poor customer service. I did a click and collect order and had to wait long time to get my order. They have a separate counter marked for click and collect but that is useless. Will never come back here. Rude staff.

I live around the corner from this store it has the worst customer service especially the prescription end and the store looks very messy stuff everywhere. I rarely go here as I hate the people that works here.

This place is horrible with very rude condescending staff! Waited much longer then they said I would need to. Was not offered any generic brands and ended up paying over $30 MORE then I normally would have!

Poor access to parking makes it hard to recommend this Chemist Warehouse. It's touch and go if you'll be able to stop. It's also quite dingy with no natural light and aisles that are much too narrow.

Decent selection of products at decent prices, but comes at the cost of good staff and expertise. One time recently a staff member tried to sell me some homeopathic melatonin tablets. Bad, so bad...

The security gaurd was so rude there. Using abusive language towards customer and the staff kept quite listening. When asked for his name he hide his name badge. You seriously need to sort it out.

Wait time was much longer than quoted. No communication and poor customer service from pharamacist. Medication sat there for ages and until I asked whether the script was ready was it given to me.

Parking and customer service are big issues in this store. It’s hard to find parking and also customer service is very poor. You may have to wait for 45 minutes at least to get the prescriptions.

One female staff member about 50 with short dark hair and glasses very rude and abrupt. Needs to learn to smile. Always boxes on the floor and doesn't meet Occupational Health & Safety standards.

This has been my chemist for over 2 years now but I think it’s time to move on. The customer service of this place especially at the prescription counter needs a good customer service training!

Chemist Warehouse has a great selection of products compared to other chemists. The price of many things are cheaper than other chemists and Also supermarkets. It certainly pays to shop around

Lovely helpful staff, pharmacists also friendly helpful. Prescriptions are at affordable prices. Stocks a great level of perfumes and makeups and also orders taken for accessibility products.

Will go out of my way to buy certain items from this store as even with discount from my local, they are more than competitive. Staff always on their game too. A busy place. …

I have been using the shop for a few years. Staff are friendly and knowledgeable. Would recommend to everyone. Just a reminder that nearly all stuff are unrefundable as long as it is sold.

Very dirty building, it's a wonder they can see through the security cameras with all the dirt and spider webs over them and lots of rubbish in the car park, the staff however are lovely

Had nothing but great service. My only issue is the other customers as they often can be rude and inpatient, but the staff do a wonderful job handelling this! Keep up the good work!!

Went to the chemist for a medical certificate and they told me that they cannot do one for a stomachache. Apparently it depends on the pharmacist mood. Never go back again too rude!

Most unorganised place … waiting more then 45mins for 1 tablet … no response from counter .. even staff person saying they are not happy with pharmacy department.. alway under staff

Took 45mins to get script filled,5 out of 6 people not wearing masks even staff walking around with mask under chin.No security on door,why are so many people ignoring health law's.

The security guard lacks customer service training. He tought I was a shoplifter, because "I was looking at too many products". Save yourself a bad experience and go somewhere else.

Store is similar to most chemist warehouse. The prescription dispensary is actually to the right as you enter the store, but that's also the way the store is laid out. Helpful team.

Very rude staff. Unhelpful, impatient and standoffish staff. I'm never going there again. Save yourself the trouble and shop online or elsewhere. I would give 0 stars if I could.

Don't deserve a star at all. Visited this store today to see a customer being told by the Pharmacist that he needed to wear a mask but kept serving this customer. Disgusting!!!

From the girl behind the counter, security guard and the pharmacist are all rude. It’s like they never learned proper manners have no idea what customers service is.

Not my usual chemist warehouse stopped in on the way to somewhere else and your prices are phenomenal! Way more EXPENSIVE than my usual chemist warehouse.

Very bad customer service in store & on phone too. They put your phone on hold and after 15 minute still asking you wait for a while we will look for you

Absolutely terrible service from the pharmacist waiting to take the script and waiting half an hour to complete the script. Horrible will not be back

Always quick and friendly and have been nothing but helpful since I started my journey with cancer. Definitely me and my partner's favourite chemist.

extremely poorly trained security that like intimidating pregnant women. Illegally blocked the passage of the lady until someone stood up for her.

I was thoroughly engaged in this pharmacy experience! I was able to acquire top quality products from the staff at Chemist Warehouse Northfield.

Get rid of that rude Indian guy. He’s no manners, no compassion and very lazy. No wonder Chemist Warehouse Hampstead has such an awful rating.

The staff is very rude and would not even help you out happily...I think there should be more friendly faces as that makes alot of difference

Horrible customer service, poor pharmacist was running around like a headless chook. Other workers just doing as little as possible

Called up about a product promotion and Jim on the phone provided great customer service. Thanks Jim for saving a tired man a trip!

Very bad and racist staff . Very rude. I have ask for the help they didn’t serve me and serve people came after me very rude staff

Great customer service. Friendly staff. Highly recommend this pharmacy. Thank you very much for your generosity -Minh and Nick.

Excellent customer service by one of the staff, Elyce. Very helpful, knowledgeable and compassionate, made my day.

great variety of stocks and need attention on customer service department, only one person to serve 10 customers!

Anzac day hours say open on the website but I'm sitting in the carpark the shop is closed. No sign on the door.

Good range. Staff not very available nor knowledgeable. Best to know exactly what you need before you arrive.

Not helpfull pharmacy staff bad wait times cramped store refused to fill scripts on needed medication avoid!

Website 0 stars, nobody likes treasure hunting, where is a standard search option! Shopped somewhere else.

The pharmacist so high-strung and overworked, but got the job done.... Pretty good, just pity the workers

Lost my 99 year old great grandmothers script, never have stocked items, staff are rude and horrible

Omg, what customer service, miserable people that are rude and arrogant and bearly speak English.

the staff are always super friendly and helpful, very happy for this to be the chemist I go too

Ah, it's the same as the others really, similar layout, quick to find stuff then get going.

Very busy and slow. Takes 30 min to give prescribed tablet. Unacceptable but good no price

Staff has good knowledge. They explain you everything you ask about product and services.