Sometimes cheaper isn’t worth it. Had many issues. Scripts go missing, not dispensed. One rude pharmacist. Lost faxes. Mail can sit there for a week before they open your actual script. And they often won’t dispense without the original which I understand is potentially a law issue not a pharmacy issue. They did have a fantastic pharmacist there which I would only deal with. I have just discovered he’s left and will be leaving this chemist to go to where he is because he was fantastic.(hence the extra star). In fact I would phone and ask if he was in because he knew my issues I’d had previously with this pharmacy and went above and beyond to help me out. However I have just discovered he has left so now Going out of my way to his new pharmacy . Not all of the pharmacist there are bad, in fact there are a few good ones, but one particular is not. And unfortunately has left me having anxiety attacks and as a suffer and medicated for anxiety not ideal. If she answers or is the pharmacist that approaches me at the counter I will actually hang up or leave or asked to speak to a different pharmacist. Very Big concern is the scripts can sit there for ages before anyone actually looks or opens them. Or have gone missing completely Despite having the app, I have to chase them up to find out if they are available. And the app doesn’t seem to update data regularly so is it unreliable to use as a way of tracking your medication. Or apparently they can’t find a particular prescription that was faxed off with receipt on my doctors end. Yet the pharmacist cannot find the other fax prescription. I would then go in store and of course they would be able to find it after a lot of Waiting and me getting quite frustrated. However prices are very competitive. But it’s now come down to my stress levels versus the dollars saved.

After hearing some decent reviews about their mystery bags I thought I’d pick up a bag for my mother, my mother in-law and myself. Only to realise once we all opened our bags that we were given USED items. Mine and my mother in-laws bags had a couple of samples and two used bottles of perfume testers, with about two spritz left in them. My grown mothers bag also had a couple of samples and a children’s guide to oral hygiene.. I felt such embarrassment and shame for giving my family bags that contained garbage and items that not only individually but with all 3 bags combined not even amounting to any value, despite all bags being $10 each. The only reason I did not come into the store to complain was purely because all proceeds were supposedly going to charity. I would have rather given my $30 straight to the organisation. However, this whole experience and act displayed by this business is disgusting, unacceptable and quite frankly shocking. I understand that the items in these bags were not going to be high end etc but I think it’s fair for me not to expect used items with my purchase. Would not recommend this joint at all, take the extra couple of minutes to travel down to the chemist warehouse down the street.

Was served by Rashad on the 19th of March at 8:45 p.m. and they would not give me my three medications pain and anxiety medications that I've been purchasing for the last 5 years every month from them! NANCY FROM THE CHEMIST WAREHOUSE EVE decided she didn't understand the doctors handwriting, this is disgraceful and highly offensive, if they searched the computer, i have been going to these 2 SAME-OWNER (MINA) CHEMIST WAREHOUSES for 5 years and picking up the exact medications. Good old Rashad was following the sister STORE'S "CHEMIST WAREHOUSE THE AVENUE" Advice from Nancy (no surnames given upon request) who told Rashad not to serve me because they did not understand docs handwriting and the Docs office was closed. I have been getting same medications for 5 years every month from these 2 chemist and am appalled at how Nancy both spoke to me and her general demeanor. I could barely understand her Indian accent but told her I will be making formal complaints to the appropriate avenues. DISGRACEFUL!! Nancy, i will be making formal complaints on you. RASHAD, ILL speak to YOU SOON buddy :)

This is a horrible place . Just now at 10 Aug2023 at 5 pm went here and requested for my medication to be dispensed showing the proof of 2 repeats on my Naproxen container that was previously dispensed at this Same pharmacy . I even pleaded them that I genuinely misplaced the prescription.The pharmacists on duty were rude and very unfriendly couldn't even help with the situation. May these people please be terminated from this job as they are highly unsuitable for customer service and they are treating customers like criminals. Both the girls were of Indian appearance and are on duty now. May the management please take action against this people as I even explained my medication is urgent due to my period problems and they just gave an alternative medicine lazy to look up the system and help me with actual medication . I need an update on action taken against these two pharmacists on duty. Can t give 0 stars hence 1.

I have just returned from Chemist Warehouse Eva Central and though I have been registered with them for more than a year, today I had Pardeep take my order and as I was in a uber and wanting to save a bit of time asked if he could get things done a little quicker, this unprofessional pharmacist not only told me 'I cannot ask to speed it up but he doesn't care how I arrive at the shop and can not do anything quickly, well I understand he can't be running the race but there is a polite way to speak to customers not with arrogance and attitude. I have been handled every time by Mr Yousuf who has been very polite and helpful. I hope the owner of this place can look. Up and start noticing that pharmacist like Pardeep will help in losing customers and defiantly warn others not to go back there. Very ill mannered and arrogant.

To start off, If i could rate this place -10 stars i would. My dad always comes here and i really don't understand why, they take longer than 25 minutes to fill a script when its dead quiet. I personally go to a competitor pharmacy if you would even call it that, ALL other pharmacy's and chemists are so much better, i don't know how they even make money, yes their prices may be cheap but if you want to eat dinner on time then i would avoid this place at all costs. I cannot explain my frustration when i walk in there and I'm expecting a 5 to 10 minute wait like my normal MORE busy pharmacy but i end up disappointed coming out 30 minutes later. If you value your time i would go anywhere else.

Worst service by one of the phermacist by the name of Azzaf on Friday night. The script for ny daughter cream was 2 big tubes but I only needed 1. Asked if it was ok to buy only 1. The pharmacist told me i should have told him earlier and I was wasting his time. After I say sorry I didn’t know there was 2 tubes, he continued to yell at me that I should have told him before he made up the medicine and I waste his time. When I wait to ask him how to use cream, he ask what is your problem and told me once a day and walk away before I could ask. All the other pharmacist before have been lovely except for very rude and unprofessional Azzaf. Will never come back here.

Waited 45 minutes to find out they would not fill the prescription because they couldn't read the doctors dosage, then after 20 MORE minutes of waiting while we made them contact the Doctor, and they collect up the various medications they FRAUDULENTLY charged full price for medicines covered by the Pharmaceutical Benefits Scheme trying to baffle us with bs "the doctor didn't authorise a discount on the medicine" my son is on a health care card and medicare, his medication and his prescription the Symbicort turbohaler IS covered by PBS . $80 for an inhaler vs $11 is massive for a young bloke on a low income.

Very disappointed in their lack of care and customer service of late, a real worry especially concerning the risk, especially from the senior pharmacist himself. Noticed the last few times not receiving a reminder for medication to be dispensed. Whilst waiting in line to follow up on the issue the customer behind commented on the same issue for him. If they can't organise or enter simple data into customer relationship software and then mix up names, what other errors can occur? My wife and I will not be using this substandard chemist anymore! There are more professional, options elsewhere.

This pharmacy is a disgrace after making me wait 40 minutes for my prescription because my doctor had change the date with his signature The pharmacist spoke to my doctor and he said to dispense my medication when I got in the car I realised the pharmacist had given me somebody else’s medication end somebody else’s repeat and this is a drug of dependency. Then she questioned me about paying for the medication which I had and then told me I’m not welcome back in the pharmacy. It is absolutely disgusting to give somebody a prescription of dependency with somebody else’s name on it.

“Chemist Warehouse will accept product returns and provide you with an exchange, refund or repair where: The product is faulty or is not of acceptable quality, or. ... The product is unsafe, and. You can present your Chemist Warehouse register receipt, online tax invoice or other adequate proof of purchase” This is Chemist warehouse return policy when I borough faulty vapour machine, they said call the manufacturer and they don’t have time to deal with refunds, even I asked for exchange they refused to do! It was 1 day old with proof of purchase

Shocking Customer service, would not take back a bottle of unopened vitamins because it was bought from another chemist warehouse branch 5k up the road. The pharmacist Marion had an attitude as if she didnt want to be there or help customers. Made me remember the reason why I don't go there very often. Went to another local branch and they refunded the bottle as it was only bought the night before and I had the receipt and it was pretty obvious it had not been tampered with.

Extremely rude male pharmacist on duty today, the whole team didn’t do there job properly,my doctor send script via fax so they should have confirmed as soon as they received fax with the doctor regarding prescription whereas no one did it and when I went to pick my medication tonight he said he needs to confirm with doctor about prescription first . My doctor is closed on the weekend and my medication is finish. This was my first time to this location and never going back.

Great pharmacy. They're able to answer any and all medication questions. Staff are so very friendly and polite. They remember who I am and greet me with a friendly smile. Marked down one star for the speed of script processing. The wait can be upwards of 25 mins in busy periods. I've learnt to drop my script off and come back later becaus the wait can be frustrating with minimal seating available. If they can improve script processing times they will get 5 stars from me.

Rude pharamacist. Refused to certify a stat dec. Rudely said he can't sign as he is too busy. Didn't even ask me to wait.I had to go to another different pharamcy.Always have issues with them. Until the last minute they won't accept any prescribed medicine orders.misleading customer's with the click and collect orders. Basically each and every task is super crazy with this pharamcy. Especially the pharamacists are very rude.Never recommend this store.

I have been a customer of this service for many years and their service is outstanding. I am particularly impressed by the customer service of the pharmacist Pardeep who is very polite and always greets me with a smile. I am confused about how someone could think that the pharmacy could lose customers because of him. I guess life is a mirror.....if you smile at it, it smiles back at you. If you frown at it, it frowns back at you.

Absurd customer service .. rude pharmacist.. agree with the fact that “THEY ARE BUSY” but being rude to customers specially seniors is neither acceptable nor appreciated .. if they focus on work rather than coming up with strange explanation and unreasonable wait justifications, things would be much better .. I really don’t give comments or reviews but they have pushed me to write this .. absurd and ridiculous

Just picked up a few bits and pieces and the 2 women that helped me went above and beyond. They were welcoming and friendly and should be praised for there excellent customer service. The girl who served on the register and helped with my original queries name was Nora and there was another lovely lady that assisted her in locating a product out the back and then further assistance with a fragrance.

I do feel sorry for the people who work here, they're greatly understaffed and from observation, they having great difficulty keeping up with the demand, resulting in mismanagement of scripts, and in my case, no medication. Hire more help! Pretty sure with record numbers of unemployment, it shouldn't be hard finding more hands to get the job done right.

Unprofessional and appalling customer service. After waiting in a long line to see the pharmacist, they told me they had lost my script and then tried to blame me for not tracking the exact date and time it was faxed to them from my Doctor. I walked out in disgust and will never return - I'd rather pay full price at another, more professional Pharmacy.

Not a bad Chemist Warehouse at all. Bit smaller than a few others but staff are friendly and helpful. Shop is fairly well stocked and organised. Only downside to this store is when it is busy, there isn't much social distancing and well, near impossible to have that distance. All in all, recommended but when it get too busy it gets too cramped.

I've been going here since they opened but I'm over there rude pharmacists that have no idea what customer service or what caring means. Oh and the fact they have supplied wrong meds not once but TWICE not good either. Will try another chemist that's not part of this chain as they are all as bad, clearly head office really don't care.

Extremely rude male pharmacist on duty this afternoon. Rude, no manners, not willing to help me in any way. Didn’t even look at me while talking, I don’t usually leave reviews but this got me so annoyed. People are getting medication for various reasons, have some kind of manners & respect for your customers!!

Absolutely appalling! Rude pharmacist who refuse to fill scripts faxed and emailed from a well known Psychiatrist. Medication I have had before. I can’t believe they are able to get away with being so incredibly incompetent and rude and manage to lose repeats to mediation all the time . Never go there!!!!

You expect the click and collect delivery to be ready for pick up by end of day so I don't have to browse during work break. Instead I wasted my time (break), petrol. Click and collect is a hit or miss. You might as well drive and buy items at the counter, then waiting for it to be ready the next day.

I really hate visiting this pharmacy. The staff are really lovely but the wait times are AWFUL no matter what time of day it is, the layout is cramped which doesn’t really allow for social distancing and the fridge and front door are so loud it’s actually triggering. I constantly feel stressed here.

Wonderful if you want to spend half your day waiting even if you give them your script a day early. Update as of aug 14-23 Do you guys train your staff to be absolutely as rude as possible, I'm going to start talking to them the way they talk and act towards me and see how they go

Dont ever go to this Pharmacy. If you buy anything from here make sure you open the box before checkout to make sure the product is not missing. I recently had the same experience and when I returned the Pharmacist refused to exchange the box. Pathetic Customer experience.

Without a doubt, this is the best Chemist Warehouse in Australia..... The staff are so lovely.... unlike the nuffers at the one near Fountain Gate and the other one on Pound Road. I'd rather travel an extra 15 minutes for the professional, friendly quality service.

I’ve been trying to call the store on and off for the past two days and no one has given me the courtesy of even answering the. The one person I did answer the phone transferred me to fragrances and no one picked up after 20 minutes.

Absolutely disgusting. Went in and asked about the Rapid Test and barely received an answer. I then asked if and when they were expecting more in and again another muted answer. We really are scraping the bottom of the barrel here.

1 star is way above their quality of customer service. If you want to waste your time for about an hour for each visit, try them. (bloody sloths…) I cannot believe how these guys have got the accreditation to run a pharmacy!!!

Worst customer service. Not sure if they have changed owners, however the last few times I have been there the customer service has been appalling. The chemists talk socially amongst themselves while customers waiting to be

If i could give 0 stars I would!!! Went there before work this week and got a script didn't think anything of it but found out today it's the wrong dose!!! Wondering why I've been feeling weird!!! NEVER VISIT THIS STORE!!!

Rude pharmacist unprofessional , don’t know how to talk to customers, have to wait half a day to get the prescription Management have to look in to this Worst pharmacy ever If I could I wouldn’t even give one star

Not sure why they are open??? They have supply or IT issues mostly and asks you to go another chemist warehouse. If you can’t manage and run the store let someone else provide a better service. ZERO STARS SERVICE

The girl behind the counter (perscriptions)who worked this after 29 sept..She was amazing..After feeling very unwell she was able to listen to me and give me advice♡ Her customer service was beyond 5 lstars!!I

Tried to contact this chemist from 9AM till 8PM, 12 phone calls at different time of the day, completely no answer. Something could be easily resolved by the phone (script fill issue), bit disappointed

5 stars for location. 3 stars for keeping prices updated. Had to walk to the Avenue Chemist warehouse to get the special price that was in your catalogue. And then walk back. Thank you

Always go to this chemist, it's close to home and always have someone who wants to help you. Some times you might have to wait for prescriptions but I think k you do in most places

Refused to help me certify only two IDs with the reason that being too busy lol Ridiculous I reckon. And saying that should wait for around half an hour when expressing I can wait…

I went to pick up a click and collect order, and the lady at the front was really friendly, and easy to deal with. The store was also really clean, and looked to be well stocked.

The chemist who was there today was not helpful at all. I was there to get a Stat Declaration signed up. But she kept me waiting & was not willing to help. very unprofessional.

I love this place because they always provide cheaper prices on over the counter medicines, cosmetics etc., and the customer service is second to none.

Had some medication delivered to me at home today.. order was filled so fast and delivered to me in under an hour.. great customer service, thank you.

Went in for my prescription which I need to function that they didn’t have in stock then gave me a series of mixed messages and confusing excuses.

Went there to sing a single document staff looked at me like they don't want to talk to me It's there obligations She told sorry we don't do it

Very very poor Customer Service . If the Staff know what that even means. Tons of attitude and arrogance towards customers …

Best little chemist around. Well organised and friendly team. Prices great and love the little specials on kids stuff you get .

1 hr wait time? It's a joke. Please provide better service and have more people never ever gonna come back here again.

Always great service from the front counter. The chemist counter at the back needs a better system for serving customers.

Nice staff, very big space but sometimes service can be a little wait but that is alright. Will be coming back

I didn't tell I hated it. it's a great shop and I'm looking forward to xmas specials …

Pathetic service. Sloths are better than them took more than an hour to service 5 customers

No stock.. the things that were on special. Staff members were uncooperative.

A tiny size chemist warehouse to get what I need, save me time look around.

Very poor customer service from pharmacy.. stay away from this place!!!!

Absolutely shocking service. Don't waste your time going to this store

Has to be the slowest pharmacy. Wait so long for medicine to be ready

Terrible service and always rude. Spend your money somewhere else.

just order online and ready to click and collect..quick service

A huge store with so many options and deep deep discount

Not friendly and very delays processing the medications

The pharmacist today was no help and extremely rude

Found uncoperative and unhelpful couple of times !

Naweed Good Staff Member 10/10 would visit again.

Good discount chemist. Friendly customer service.

Great prices, friendly staff and clean store..!

Busy place but the prescription was quick.

Good products and good customer service.

Very rude staff. Never want to help.

Great prices especially for perfume.

Good prices compared to competiters.

It's your normal chemist warehouse

Not the most enthusiastic staff.

Good location and well stocked.

Staff are v.kindly and helpful

Cheapest chemist in the area.

Always helpful and friendly

naweed good staff member

Have to wait… bit busy

Worst customer service

Worst customer service

Good customer service

Good customer service

Friendly and cheaper

Everything is okey

Open till 10pm

Great service

Good service

Good service

Affordable