Worst Branch I've ever been to. The people who work here are at least polite, but the wait times are ridiculous! One teller every single day of the week, and it's located in a very busy area af Jackson heights. I don't know if chase is struggling with resources or this Branch is terribly administered.

I agree. Had horrible customer service here. Went because it was close to my house. My other account is with Apple on 78 Street and 37 ave and they are really great! Know what they are doing, nice to you, speak your language, it’s worth the extra walk! And the ATMs work!

The amazing lady banker at 82nd street n Jackson heights location name Linda was Super EXCELLENT n GREAT n very very HELPFUL. She truly solved my issue n did very quickly. I had phone meeting with Linda on September 30th at morning n she

The staff is very helpful, attentive, and courteous. Both visits I have made to speak with the banking professionals at this location have been completely positive, I honestly don't have one complaint. As far as the main floor ATMs, I have

Careful when you use the atms. Guy came up to me as i pulled my wallet out asking for what I had. Didnt flinch so he backed off. Everyone there immediately pulled their cards and ran. Ironic part, the security guard was right there letting

I went in earlier in the week to remove someone from a joint account. I was told by the security guard (who is not a Chase employee) that I needed to book an appointment to speak to someone. I decided to still proceed and confirm with the

Bad treatment, they ask for a appointment, fo something very simple like a question. Give you an attitude, and do not help at all. This place need's new management and staff. Look at your competition. They doing much better with costumer

Awful. Assisted my 84-Year-old Mother with her banking today who’s recovering from a broken hip. She had a 3pm appointment with a private banker. He kept us waiting 15 minutes while “he was eating a sandwich”. Then when my mother had to

My husband and I was in last week to add him to my account. There was several bankers sitting at their desks. One man kept looking over as he was moving around in the back area. We waited for a few minutes and then was able to ask the

The girl named Monica is trash. The Servisio is poorly educated. Very bad every time this company gets very bad before it was good for a week trying with my cards But I have not been able to solve this time Bank is definitely very bad

The lines are long always any time of the day and only 2 tellers are working at all times.The ATM's by the door are out of order and never bothered to be fixed.The staff is very helpful and friendly though.

How many times do I have to try to call the bank to get an answer? It seems that there always “busy” but when I came to visit and called I saw the employees with nothing to do just ignore the phone

Worst place there is no Maneger in this bank When I ask for Maneger they told me no one is here I have this bank more then ten years choose other bank I am changing the bank …

During Cash deposit " Business Hours" the machine shutdown for maintenance the machine has no transaction log. I Call Support they told me must wait 2 weeks to investigate " WELCOME TO CENTURY 21"

Asked to speak with manager, and told me to come back in the afternoon after being promised a manager, they did not want to assist me and play stupid little games. I reported to corporate office.

I went to deposit a check and I had a terrible experience with the young cashier since his attention was rude and despotic. The attention at the 75th st branch in Jackson heights is excellent

Great staff. My chip came out of my card ,I was treated like VIP . I wish I could remember all there names who helped me . I think one was Angela made me a temporary ATM card . Awesome staff

Great branch, very helpful staff. Sometimes there is a bit of wait, however they did help me out right before closing. Thank you for helping me open my account, and explaining everything.

The customer service in this Chase is severely lacking. The teller I approached during my visit was rude, and they never pick up the phone (and yes, I am calling during business hours).

They used to be a lousy bank with irresponsible, slow, and the worst staff. But now it has become my favorite place for every emergency, responsible with social distance and clean.

This Chase is the dirtiest Chase that I have ever seen. You are greeted at the entrance by a homeless man who aggressively requests money from you. (See the pictures.)

Worst chase branch ever ……..don’t go over there it’s not worth it… it always has lot of line and the atm 90 percent time it’s not working

This bank is the worst bank ever....specially the front desk lady with red hair she needs to learn how to behave with the costumer.

Worst service I’ve ever seen in Chasebank. Front desk girl does nothing, keep telling people no, can’t do, she can’t help.

Wednesday 6:30pm and 6 out of 7 ATMs are out of order. Not to mention the disgusting ATM section. Poor service.

Prepare for long waiting time Worst bank in NY. Horrible place with hours to wait. Very unprofessional clerks.

Update review branch is busy but the service and knowledge Melissa gave is outstanding!

ATM use can be scary to use, homeless/vagrants inside and outside is an issue

Manager didn’t know what we wanted from him, had to go to another branch.

Good service, this branch is large and has comfortable environments.

Cleaning please too dirty...first floor. Drinking people inside.

Very convenient. It’s just a lot of homeless ppl sleep in there

There is a mile long line and only 2 tellers are helping people

Always come here when I need to get cash

No notary at this location

Staff very attentive!!!

Hate this place

It’s a bank

Excellent

Nice