Terrible customer service and account management facilitated by Branch Manager, Cecil. Unable to find solution to presented problem or propose any immediate ways to rectify challenges. I highly recommend identifying an alternate branch that is solution and customer oriented for you money management needs.

Simple transaction, but Julie provided exactly the type of customer service and attitude I hope for in every interaction I have with a business. Positive, engaged, and efficient, give her some praise please we need to reward the people who are doing it right.

Walked in to open a New account (personal and potentially a business). We as escorted to someone desk, that would help me open an account. Within 5 seconds of me sitting down the lady thought it was important to pick up the phone and start

Absolute nightmare as a Chase Private Client customer. They approved a mortgage, took our deposit, then denied the mortgage and it's been two months and they have not refunded the deposit. Multiple emails and phone calls with no response.

They lost a very large deposit for my business, causing significant issues to my cash flow and inconveniencing my employees greatly. They were slow and inept in their response to this error on their part and have still not located the

I litterally spent 9 hours over the course of 2 Days at this location to change my accounts after Chase notified me of fraudulent activity. I will still remain a gentleman and not name the incompetent employee in question.....But the

The bank tellers clearly don’t enjoy their job here. I can tell they are stressed out, annoyed, and upset at customers. Maybe they are treated poorly by management. I wish them better mental health and healing vibes.

Would highly recommend anyone to go and meet with Loreliz. She was so helpful, friendly and professional. Answered all of my questions & concerns. Truly one of a kind person.

Worst bank, no atm for most hours, so silly I have to walk to another a much further location just to access my cash without getting hit with a double fee at a bodega

Second time went there and received bad attitude from the tellers for no reason like they ain’t trying to be there!! Never again going to this chase bank

Beautiful old bank building, you should get in and cross the block through the building just to take a look. I don't know about the service though.

I like this building, inside and outside. I'm not a client of Chase Bank, so, my stars are only for the building where the bank is.

Worst banking experience if I could give them negative stars I would. They don't clear checks timely. Bank anywhere but with chase

Extremely helpful and courteous staff, beautiful historic building, comfortable seating while you wait, and several ATM's inside.

Helpful and friendly service from Edgar when opening a new account. Came in on a Friday afternoon and didn’t have to wait at all.

My experiences here have always been pleasant, very nice architecture too, staff has always been helpful & pleasant towards me.

STAFF IS PLEASANT BUT LINE ALWAYS LONG AND NO OTHER STAFF MEMBER COMES TO HELP. INCONVENIENT.

Really beautiful building, which is still unchanged and looks like 100 years ago!

LOT OF ATM MACHINE INSIDE BUT NOT OUTSIDE. THEY SHOULD HAVE ONE AT LEAST.

Staff I interacted with were helpful. Beautiful bank interior.

Chase most professional and customer satisfied oriented bank

Good customer service by Daniella and people person

Good bank in a good place. Great architecture

Inaccessible ATMs after closing time.

Can be a big wait